Deutschland: D8 und Umkreis bevorzugt
Arbeitserlaubnis: Europa - EU-Mitgliedsstaaten: Vorhanden
- Software configuration, integration, verification, and troubleshooting of existing solutions on a customer site or in a lab environment using Huawei products, 3rd party, or customized packages.
- Provide ongoing customer support throughout implementation.
- Attend and participate in customer meetings for specific solutions and different areas.
- Lead the investigation and isolation of unique and challenging problems, collaborate with product development teams and other support groups to devise a plan for resolution that meets the customer’s needs.
- Maintain high levels of customer satisfaction, both external and internal customers.
- Delivery of support within predefined service level agreement.
- Define methods and process to lead both customers and internal resources through technical issue deconstruction and analysis.
- Report software bugs to product groups. Advise on potential software improvements during the design and pre-release process
- Software customization and customer specific software / application development.
- Infrastructure and Ericsson Mediaroom specific Overall Software/Patch deployment.
- Deploy, configure and maintain the Ericsson Mediaroom solution at Deutsche Telekom AG / Entertain.
- Design, install, configure and maintain different Ericsson Mediaroom test environments (Virtual and none Virtual)
- Deutsche Telekom (Ulm) in-house Test Lab Manager for Ericsson Mediaroom and Microsoft Server Product family.
- Design, plan and deploy specific test labs and software based testing facilities for internal staff training / education for variety of Microsoft Product Server family and technologies such as former Microsoft Mediaroom (currently known as Ericsson Mediaroom), MS SQL, MS Hyper-V, MS SCCM, MS SCOM etc.)
- Overall performance optimization of Ericsson Mediaroom and underlying IT-Network infrastructure.
- Software monitoring, automation, scripting, security and performance analysis and optimization, server security hardening, server efficiency, server clustering and network load balancing, high availability optimizations, troubleshooting, bug tracking and in-depth analysis, reporting and feedback generation.
- Overall service / product documentation, specific service related SOPs (Standard Operational Procedures) and report generation.
- Infrastructure and Ericsson Mediaroom specific overall software / patch deployment.
2012 -Teilnahme am Microsoft Mediaroom SQL, Bootcamp (Ulm/Deutschland)
2010 -Teilnahme am MARS (BMC Remedy Action Request System) Seminar (Ulm/Deutschland)
2008 -Teilnahme am Microsoft Clustering, Microsoft SQL Server 2005 - Failover Clustering Seminar (Neuss/Deutschland)
2006 -Inhouse learning: Microsoft Mediaroom (IPTVe), Microsoft TV (Ulm/Deutschland)
2005 -Teilnahme am STC/LCC Projekt Management Seminar (The Benefits of Project Management and PMO) (Riyadh/Saudi-Arabien)
2003 -Fernstudium: Zertifizierung als Netzwerkmanager, ILS Fernstudium (Penzberg/Deutschland)
2001 -Teilnahme am BinTec Router-Seminar (Installation, Konfiguration und Administration) (München/Deutschland)
2001 -Zertifizierung im Bereich WindowsNT/2000 Sicherheitskonzepte, Datenschutz und Überwachungsmöglichkeiten (Kitzbühel/Österreich)
2000 -Zertifizierung: SuSE Linux Systemadministration bei SuSE (München/Deutschland)
2000 -Zertifizierung: Samba Linux/Unix-Integration mit Windows bei SuSE (München/Deutschland)
1998 -Zertifizierung als OpenText LiveLink SDK-Builder (St. Gallen/Schweiz)
1997 -Zertifizierung zum MCSD (Microsoft Certified Solution Developer) (München/Deutschland)
1997 -Zertifizierung zum MCP (Microsoft Certified Professional) (München/Deutschland)
1997 -Praktikum bei CDI GmbH, Deutsche Private Akademie für Wirtschaft (Munich/Deutschland)
1993/94 -Studium der Mathematik/Informatik an der Universität Chalmers University of Technology (Göteborg/Schweden)
1991/93 -Fernstudium: EDV und Programmierung, NTL-Skolan (Stockholm/Schweden)
Special knowledge:
- Database systems (Microsoft SQL, Oracle, ...)
- Virtualisation (VMWare ESX/ESXi, Hyper-V)
- Live TV and VOD-Delivery (Mediaroom, IPTV, Huawei HVS)
- Scripting (PowerShell, Bash, WMI, WQL, CScript, WScript, VBScript, ...)
Solid knowledge:
- Application, web- and database programming
- Help- and eBook Authoring (WinHelp/HTMLHelp/RoboHelp,...)
- OO analyse / design (C#, VB.Net)
- Event driven, visual and structured base Programming (ASP.Net, C#, VB.Net)
- Debugging and RE (Reverse Engineering)
- System monitoring (MOM, SCOM, ...)
- Software distribution and Patch management (ADS, SMS, SCCM, WSUS, ...)
- Backup- and disaster recovery management (SCDPM, ...)
- Network infrastructure (Routers, Switches, ...)
- Domain administration (Registry, Hosting, ...)
- Service setup and delivery (DNS, DHCP, Mail, ...)
- Security and authentication (Firewall, PKI, ...)
- Software automation and performance analysis
- Generic software design, specification, programming and testing
- Hard / software related planning, rollout and deployment
- Platform management, operation, monitoring
Deutschland: D8 und Umkreis bevorzugt
Arbeitserlaubnis: Europa - EU-Mitgliedsstaaten: Vorhanden
- Software configuration, integration, verification, and troubleshooting of existing solutions on a customer site or in a lab environment using Huawei products, 3rd party, or customized packages.
- Provide ongoing customer support throughout implementation.
- Attend and participate in customer meetings for specific solutions and different areas.
- Lead the investigation and isolation of unique and challenging problems, collaborate with product development teams and other support groups to devise a plan for resolution that meets the customer’s needs.
- Maintain high levels of customer satisfaction, both external and internal customers.
- Delivery of support within predefined service level agreement.
- Define methods and process to lead both customers and internal resources through technical issue deconstruction and analysis.
- Report software bugs to product groups. Advise on potential software improvements during the design and pre-release process
- Software customization and customer specific software / application development.
- Infrastructure and Ericsson Mediaroom specific Overall Software/Patch deployment.
- Deploy, configure and maintain the Ericsson Mediaroom solution at Deutsche Telekom AG / Entertain.
- Design, install, configure and maintain different Ericsson Mediaroom test environments (Virtual and none Virtual)
- Deutsche Telekom (Ulm) in-house Test Lab Manager for Ericsson Mediaroom and Microsoft Server Product family.
- Design, plan and deploy specific test labs and software based testing facilities for internal staff training / education for variety of Microsoft Product Server family and technologies such as former Microsoft Mediaroom (currently known as Ericsson Mediaroom), MS SQL, MS Hyper-V, MS SCCM, MS SCOM etc.)
- Overall performance optimization of Ericsson Mediaroom and underlying IT-Network infrastructure.
- Software monitoring, automation, scripting, security and performance analysis and optimization, server security hardening, server efficiency, server clustering and network load balancing, high availability optimizations, troubleshooting, bug tracking and in-depth analysis, reporting and feedback generation.
- Overall service / product documentation, specific service related SOPs (Standard Operational Procedures) and report generation.
- Infrastructure and Ericsson Mediaroom specific overall software / patch deployment.
2012 -Teilnahme am Microsoft Mediaroom SQL, Bootcamp (Ulm/Deutschland)
2010 -Teilnahme am MARS (BMC Remedy Action Request System) Seminar (Ulm/Deutschland)
2008 -Teilnahme am Microsoft Clustering, Microsoft SQL Server 2005 - Failover Clustering Seminar (Neuss/Deutschland)
2006 -Inhouse learning: Microsoft Mediaroom (IPTVe), Microsoft TV (Ulm/Deutschland)
2005 -Teilnahme am STC/LCC Projekt Management Seminar (The Benefits of Project Management and PMO) (Riyadh/Saudi-Arabien)
2003 -Fernstudium: Zertifizierung als Netzwerkmanager, ILS Fernstudium (Penzberg/Deutschland)
2001 -Teilnahme am BinTec Router-Seminar (Installation, Konfiguration und Administration) (München/Deutschland)
2001 -Zertifizierung im Bereich WindowsNT/2000 Sicherheitskonzepte, Datenschutz und Überwachungsmöglichkeiten (Kitzbühel/Österreich)
2000 -Zertifizierung: SuSE Linux Systemadministration bei SuSE (München/Deutschland)
2000 -Zertifizierung: Samba Linux/Unix-Integration mit Windows bei SuSE (München/Deutschland)
1998 -Zertifizierung als OpenText LiveLink SDK-Builder (St. Gallen/Schweiz)
1997 -Zertifizierung zum MCSD (Microsoft Certified Solution Developer) (München/Deutschland)
1997 -Zertifizierung zum MCP (Microsoft Certified Professional) (München/Deutschland)
1997 -Praktikum bei CDI GmbH, Deutsche Private Akademie für Wirtschaft (Munich/Deutschland)
1993/94 -Studium der Mathematik/Informatik an der Universität Chalmers University of Technology (Göteborg/Schweden)
1991/93 -Fernstudium: EDV und Programmierung, NTL-Skolan (Stockholm/Schweden)
Special knowledge:
- Database systems (Microsoft SQL, Oracle, ...)
- Virtualisation (VMWare ESX/ESXi, Hyper-V)
- Live TV and VOD-Delivery (Mediaroom, IPTV, Huawei HVS)
- Scripting (PowerShell, Bash, WMI, WQL, CScript, WScript, VBScript, ...)
Solid knowledge:
- Application, web- and database programming
- Help- and eBook Authoring (WinHelp/HTMLHelp/RoboHelp,...)
- OO analyse / design (C#, VB.Net)
- Event driven, visual and structured base Programming (ASP.Net, C#, VB.Net)
- Debugging and RE (Reverse Engineering)
- System monitoring (MOM, SCOM, ...)
- Software distribution and Patch management (ADS, SMS, SCCM, WSUS, ...)
- Backup- and disaster recovery management (SCDPM, ...)
- Network infrastructure (Routers, Switches, ...)
- Domain administration (Registry, Hosting, ...)
- Service setup and delivery (DNS, DHCP, Mail, ...)
- Security and authentication (Firewall, PKI, ...)
- Software automation and performance analysis
- Generic software design, specification, programming and testing
- Hard / software related planning, rollout and deployment
- Platform management, operation, monitoring
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