09/2009 ¿ to date
Position: IT Project Manager - Transition & Transformation
Description: Project Manager for "Mail, Messaging & Unified Communication"
Provider Management Centralized Services, responsivle for the Services "Mail, Messaging & UC"
- Outsourcing of the whole Back Office Services to one Provider
- Transition & Transformation Management for „Mail, Messaging & UC“
- Focal point and central contact person for the Provider to the customer
- Responsibility: worldwide / company group wide
- Stakeholdermanagement / CIO level communication
Industry: Automotive
IT Environment: MS Projekt Client & Server, ITIL, Mindmanager, Migration, MS-Office, MS-
Visio, Collaboration, Infrastructure, Roll-Out, Outsourcing, Migration, Transformation, Transitioning, Exchange, OCS, UC
***
07/2008 - 05/2009
Position: Regional Program Manager / Transformation Deployment Manager - Region North America (NAM)
Description: Project Manager Service Delivery, Deployment, Outsourcing, Transformation & Transition
Regional Program Manager (RPM)
The Regional Program Manager is responsible for project steering in all countries within the dedicated region and building up the bridge to the global team regarding all topics and needs out of a Country.
Project Management per Region means:
- Project set up, enable, support and coach for Country PM
- Set up smooth continuous communication among all stakeholders
- Single Point of Contact (SPOC) for Country Project Manager
- Controlling and Tracking Country Projects
- Reporting and Monitoring Country Projects
- Managing critical issues and escalation
- Supports all TnT topics on Contractual and Commercial side, also Data Gathering, Joint Verification Phase etc.
- Pushes global solutions through the countries
Transformation Deployment Manager (TDM)
Responsibility:
- Responsible for planning, organizing and managing Project Implementation and System Acceptance in the project for client related Service transformation.
- Primary interface in technical issues for customer during initial operation phase.
Major Tasks:
- Prime technical interface for the customer, project implementation teams, country teams, product lines and 3rd party suppliers.
Responsible during transformation and initial operation phase for following activities:
- Planning, Infrastructure Implementation, Service transformation and testing, Fault
- Ensure Implementation of services and final site acceptance ¿ overall responsibility for customer acceptance of agreed transformation scope.
Plan and communicate accurate rollout demand figures for demand planning process (Services, Infrastructure & Resources)
Industry: Telecommunication
IT Environment: MS Projekt Client & Server, ITIL, Mindmanager, Migration, MS-Office,
MS-Visio, Collaboration, Infrastructure, Roll-Out, Outsourcing, Migration, Transformation, Transitioning
***
03/2008 - 06/2008
Position: Project Manager Infrastructure Services
Description: Project Manager Infrastructure Services
- Unterstützung des "Project Management Office" beim Mutterkonzern
- Project Manager Infrastructure Services for Carve Out
- ITIL
- Primavera Enterprise
- Messaging & Collaboration
- Client Back Office (AD, DNS, DHCP, INAC)
-
Industry: Telecommunication
IT Environment: Primavera, MS Projekt Client & Server, ITIL, Mindmanager, Migration, MS-Office, MS-Visio, Collaboration, Infrastructure, Datacenter
***
01/2008 - 03/2008
Position: Director Consulting / Professional Services - DACH
Description: Director of Consulting / Professional Services for Germany, Austria and Switzerland
- Building up the Consulting / Professional Services
- Management
- Recruiting
- Training
- Senior Consultant for Key Accounts
Industry: MSP / SaaS
IT Environment: Active Directory, Goldmine, MS Projekt Client & Server, ITIL, Mindmanager, Salesforce, Kaspersky Hosted Filtering, MS-Exchange 2007, MS-Exchange 2003, Migration, Lotus Notes Migration, MS-Office, MS-Visio, Postini, Google Enterprise, SafeScan, Collaboration, Infrastructure, Datacenter, Managed Services, Sharepoint, Microsoft System Center, MOM, Windows 2003,
***
10/2007 - 03/2008
Position: Customer Support Manager
Description: Resourcemanagement, Key Account Manager, Support for south Germany.
- Ressourcemanagement
- Key Account Management
- Projectmanagement
- High-Level Support
Projectmanagement, Ressourcemanagement (HR + Hardware), Administration and High-Level Support of networkinstallation and networkconfiguration for different Airline offices in south Germany.
Industry: Airline
IT Environment: WAN, LAN, TCP/IP, Routing, Nortel, Cisco, Telnet, Support, Administration, FTP
***
08/2007 - 10/2007
Description: EMEA Messaging Consultant - Infrastructure, Systems, Operations
Beschreibung: Administration, Support and Consulting for the Messaging - Infrastructure in EMEA.
- 2nd / 3rd Level Support
- Administration
- Consulting
- Exchange 2007 Evaluation
- Project: Magirus to Avnet Messaging Migration
Administration of the ¿Messaging¿ - Infrastructure in EMEA and Consulting and support for "Messaging" projects.
Industry: Distribution
It Environment: Active Directory, Peregrine ServiceCenter, Compaq / HP, ITIL, Veritas BackupExec, Symantec Mail Security for MS Exchange, CA eTrust, MAPI, MS-Exchange, MS-Exchange 2003, MS-Office, MS-Visio, HP OpenView, MailMarshal, Cluster, Public Folder, Windows 2003,
***
11/2006 - 06/2008
Position: IT-Infrastructure Manager (Datacenter & Managed Services)
Following tasks were on my responsability:
- selection and negotation with partners (Software / Hardware / Infrastructure)
- selection and negotation with carriers and datacenters
Since 2007 the following tasks are on my responsability:
Consulting + Projectleader:
----------------------------
Planing and inplementing the infrastructure and datacenter
Planing and inplementing of high availability solutions based on Microsoft Windows Servers
Planing and inplementing of disaster recovery based on the HA of a ISPs system landscape
Infrastructure + High-Level - Administration:
High Availability
High Performance Computing
DELL PowerEdge Server
DELL Storage Systeme
DELL MD 1000
Clustering based on MS Windows Cluster Computer
Windows 2003 EnterpriseEdition
MS Exchange 2003 EnterpriseEdition
MS SharePoint Server 2003
MOM 2005 incl. SQL 2005
MS LiveCommunication Server 2005
SIP-Gateway (3rd-Party)
HP ProCurve Switch and also for redundancy proposal Cisco Catalyst
Test environment:
WSUS 3.0
SCE / OpMngr 2007
MOSS 2007
Exchange 2007
ISA 2006
RSA SID800
RSA ArcServe 6.0
Utimaco SafeGuard Easy 4.0
Industry: MISP, ISP, Carrier
Management Framework: ITIL, MOF (Microsoft Operations Framework), MSA (Microsoft System Architecture), Zachman Framework
IT environment: MS Windows Server 2003 EE, MS Exchange 2003 EE, ISA 2004, MOM 2005, HP ProCurve Switches,
Clustering, Load Balancing, Disaster Recovery
***
03/2006 - 08/2007
Position: IT - CaSE (Consulting and Services Europe)
Description: Administration, Support and Design of the branch office infrastructure.
- 3rd Level Support
- Design
- Consultancy
- MOM Server 2005
Support and consulting for the IT-Departments from the branch offices in EMEA. Consult and High-Level Support for the branch offices without their own IT-Department. Configuration and administration of the MOM Server 2005 in EMEA.
Industry: Insurance
DV-environment: Active Directory, Atlas, Compaq, DHCP, DNS, English, HP, FSC, ITIL, Legato NetWorker, MAPI, MS-Exchange, MS-Exchange 2003, MS-Office, MS-Project, HP OpenView, Group policy (GPOs), Windows 2003
***
11/2005 - 3/2006
Position: Microsoft Messaging & Security Support (Dublin)
Description: Support for the partners and business users from Microsoft
- Messaging Support: Exchange, SMTP, IMAP, POP3, Outlook, ActiveSync, OWA / OMA
- Security Support: MS ISA, Proxy, VPN, Authentification
- Consulting + Leadgeneration: MS Messaging & Security
Industry: Software-Manufaturer
DV-environment: Active Directory, DNS, Ethernet, Firewall, MAPI, MS Internet Explorer, MS-Exchange, MS-Exchange 2003,
***
5/2005 - 12/2006
Position: Project manager IT infrastructure + administration of Windows/security
Description: Conceptual design of the Active Directory and group guidelines.
- Installation + administration of Windows2003 server, Exchange2003 server.
- Installation + administration of the MS ISA 2004 (Firewall + Proxy)
- Administration of the IIS6 web server
- Administration of the MS SQL 2000 server
- Installation + administration of the SAGE SMB material management + financial accounting
Conceptual design of IT security including VPN connection of the home-offices (PC/notebook) via DSL to the control centre.
At present cooperating at setup of an Intranet with IIS6 + MS Sharepoint Portal 2003.
At present conceptual design of the connection of mobile users to the corporate network
Troubleshooting and contact person for support and manufacturer.
Industry: EDP services
DP environment: Active Directory, DNS, Ethernet, Firewall, HP, MAPI, MS
Internet Explorer, MS-Exchange, MS-Exchange 2003, MS-Office, MS-Project, MS-SQL-Server, MS-SharePoint Server, MS-Visio, PC, Windows 2003, Windows XP, HP notebooks, DELL notebooks, MS WSUS, Empirum 9.5
***
3/2005 - 11/2005
Position: WindowsAdmin 2nd Level Support
Description: 2nd Level Support for collaborators of a large Direct Bank.
Administration of Windows, Exchange administration, as well as application support of the bank-related applications. Client management including software distribution with Empirum Pro.
Industry: Banks
DP environment: Active Directory, Kordoba, LAN, MS Internet Explorer,
MS-Backoffice, MS-Exchange, MS-Exchange 2000, MS-Exchange 2003, MS-ISA-Server, MS-Office, MS-SharePoint Server, PC, SAP-GUI, TCP/IP, Windows 2000, Windows 2003, Windows NT, Windows XP, Reuters, Bloomberg, Touchpaper HelpDesk, Börse, Empirum Pro
Company size: Up to 6,000 people
Department size: Up to 50 people
***
1/2005 - 1/2005
Position: System administration / server support
Description: Server support as well as system administration at a major customer for his computer centres in Nuremberg and vicinity.
Industry: Automotive industry
DP environment: Active Directory, Compaq, DNS, HP, MS-Visio, TCP/IP, Windows 2000, Windows 2003
Company size: Up to 1,000 people
***
11/2004 - 11/2004
Position: Sub-project management of a roll-out
Description: Sub-project management of a roll-out at a Bavarian major bank. My tasks included the on-site instruction and coordination of the technician team. Contact person between customer and service provider. Project assignment in Munich and Hamburg.
Industries: Banks
DP environment: MS-Office, Windows 2000, Windows XP
Company size: Up to 10,000 people
***
10/2004 - 10/2004
Position: Project management for roll-out
Description: Project management and leadership for a team of 4 collaborators. The company has moved within Munich into new and larger offices. Removal of cables, disassembly, assembly and cabling of the IT, as well as server installation.
Industries: Media
DP environment: Active Directory, Compaq, Firewall, HP, LAN, PC, roll-out, TCP/IP, Windows XP
Company size: Up to 100 people
***
8/2004 - 9/2004
Position: Roll-out: Technician
Description: Roll-out of the branch offices of a Bavarian major bank in South Bavaria as technician
Industries: Banks
DP environment: LAN, roll-out, Windows XP
Company size: Up to 1,000 people
***
5/2004 - 7/2004
Position: Roll-out / on-site inspection
Description: On-site inspection of the branch offices of a Bavarian major bank in South Bavaria. Quality assurance of the above mentioned office activities.
Industry: Banks
DP environment: Active Directory, Compaq, DNS, LAN, Roll-Out
***
8/2003 - 5/2004
Position: System administration / IT support
Description: System-/Exchange administration as well as VIP support of the upper management and the departments: Marketing, legal department, sales and human resource department.
Industry: Automotive industry
DP environment: Active Directory, Compaq, Firewall, LAN, MS Internet Explorer, MS-Exchange 2000, MS-Office, MS-Project, MS-Visio, PC, Windows 2000, Windows XP
Company size: Up to 10,000 people
***
8/2002 - ongoing
Position: Network installation / system administration / sales
Description: Support of own customers in Munich and Karlsruhe.
Industry: Real-Estate, tourism, advertising agency, handcraft
DP environment: Active Directory, DNS, DSL, Ethernet, Firewall, HP, LAN, MS Internet Explorer, MS-Backoffice, MS-Exchange, MS-Office, PC, TCP/IP, Windows 2000, Windows XP
***
1/2002 - 8/2002
Position: System administration / procurement EDP
Description: Procurement and administration of WinNT systems + support
Industries: EDP services
DP environment: DSL, Firewall, LAN, MS-Office, PC, Win NT
Company size: Up to 10 people
***
10/2001 - 12/2001
Position: System administration / UHD
Description: 1st-Level-Support and 2nd/3rd-Level-Support for upper management /VIP for SBS on-site of Infineon.
Industries: Industry
DP environment: Active Directory, Compaq, DNS, Firewall, LAN, MS Internet Explorer, MS-Backoffice, MS-Exchange, MS-Exchange 2000, MS-Office, MS-Project, MS-SMS, MS-Visio, PC, TCP/IP, Win NT, Windows, Windows 2000, Windows NT
Company size: Up to 50,000 people
***
5/2001 - 10/2001
Position: Team leader "Project One-Call-in-one-Hand"
Description: Management of a technician and scheduler¿s team for contract customers in South Bavaria.
Industries: EDP services
DP environment: Compaq
Company size: Up to 10,000 people
Department size: Up to 20 people