Personal-ID 10836 Place of Residence 552xx Hahnheim, Germany Year of birth 1964 IT experience since 1994 Nationality German; American Available as of 01 Jun 2012 at 100%, availability on-site: 100% Resume generated on 01 Oct 1999 Resume last updated on: 15 May 2012
Coaching / Training
Project management / Organisation / Coordination
Administration / Support
In the future I´d also like to work more in the IT Project Management.
Permanent position would be considered, but freelance consulting is preferred
Condition for permanent position: A permanent position is only considered, if a nice working atmosphere exists, further training is especially promoted and a outstanding financial scope is offered
with main subject: Sociology of industry and enterprises; in this period I
already experienced computer knowledge: DOS, Windows, DbaseIV, SPSS 3.0
| English | fluent, but not a native speaker |
| German |
| CD-Writer / Burner | |
| Data Entry Terminal | |
| Iomega | |
| Modem | |
| PC | |
| Printer | |
| Scanner | |
| Soundcard | |
| Streamer |
| MS-DOS | |
| Novell | |
| Unix | |
| Windows |
| Basic | |
| Java | |
| JavaScript | |
| Lotus Notes Script | |
| Script Languages | HTML |
| Access | |
| Informix | |
| Lotus Notes | |
| MS SQL Server | |
| MySQL | |
| ODBC | |
| Oracle | |
| SQL | |
| Sybase | SQL Advantage; Sybase Central (Adaptive- and Replication-Server) |
With SQL-Advantage I had to maintain the user administration on the basis of certain batch files (define, change / update, delete) and I was responsible for the reporting respective the statistics (with Excel / adapted with Powerpoint later).
| Ethernet | |
| Fax | |
| Internet, Intranet | |
| ISDN | |
| LAN, LAN Manager | |
| NetBeui | |
| NetBios | |
| Novell | |
| Parallel Interfaces | |
| PC-Anywhere | |
| SMTP | |
| TCP/IP | |
| Token Ring | |
| Windows Network |
NT4 workstation / Windows 2000 Professional and XP / Vista / Windows 7
Outlook + Exchange 5.5/Schedule 7.0+, MS-Office97-2003; furthermore
Lotus Notes 4.5 and R5
Support / administer heterogeneous networks, especially trading floor support
for investment banks
Trainings in MS-Office, Internet and DOS/Windows 95 to Windows XP + NT4-/W2K-SR
Administration / monitoring of Windows NT4 and first / second level support
with the following tools: Remedy, HPOpenView Service Desk and special databases (on the
basis of Access or Excel)
Monitoring/coordination of NT4 rollout, together with migration from
Exchange + Schedule to Outlook97
Migration experience: from NT3.51 to NT4 / to MS-Office97 / Exchange + Schedule
to Outlook97; from NT4 to Windows2000 / Lotus Notes 4.5 to R5; NT4 to Windows XP
Experience in testing: upgrade from NT4 to Windows 2000
Head of support with administrative and organizational issues:
Selection of applicants ; negotiation with customers, partners and also
suppliers of hardware and software; marketing / internet apperance / planning
of events; project controlling; reporting / statistics
you only can find the projects with bigger companies respectively projects with
longer periods:
You will find references for 2 of the listed projects - both confirmed by GULP.
Nov. 2010 - Mar. 2011 - Investmentbanking company: Project coordination, communication with
international clients / vendors, 2nd level support for proprietary development (of above
Investmentbanking company) regarding market trading
Oct. - Dec. 2008 - investment bank in Frankfurt: Project coordination, trading
floor support (mainly involved in upgrade of Reuters 3000 Xtra and adjustment
of contribution sheets) and communication with Reuters.
Jul. - Dec. 2007 - industrial enterprise in Rhein Main area: SAP monitoring /
support for portal and SAP-R/3 transports .
Incident- / Problemmangement with HP OpenView Service Desk.
Feb. 2005 - May 2007 - investment bank in Frankfurt: Trading floor support,
especially for bankspecific applications: Bloomberg, Reuters3000 und
Reuters Dealing, Xetra / Eurex, Summit, Murex, Fidessa, 360T,
AME, Bondware, Loanware, Clearcase, Avid / Diva, EquityRiskViewer, GVE, GCE,
Gloss, Global One, GMRV, Goldmine, ICOM, JPMorgan, MarketView, Wallstreet,
Martini, Siebel, TLM, Tradeweb, UBS-FX-Trader Xcon, Xenomorph, Cascade / Xemac
etc.; project coordination considering ITIL; mangement of incidents and
problems with Peregrine ServiceCenter; creating manuals and update
knowledge data base; analyze and solve problems within network; communication
with 1st level support, traders respectively users and also visitors
(London / New York), furthermore in contact with all involved IT teams in
Frankfurt and in London and New York; develop proposals and permute them
in monitoring of processes; define work flows; on-the-job-training of new
team members; unattended installations of clients (Windows NT4 / XP); look
after conference rooms with video systems (Tandberg); support daily broadcasts;
Manager on duty; disaster recovery tests; involved in project for rollout of
XP clients.
Feb. - Mar. 2004 - One of the biggest companies for IT Services - in the world:
Support for a big infrastructure project.
Oct. - Dec. 2003 - private educational establishment in Heidelberg: IT trainer:
Instructing operating systems: Windows Clients and Windows NT4 / 2000 Server,
explained theoretical context, practical exercises, exams.
Jan. 2001 - Jul. 2002 - foreign investment bank in Frankfurt:
NT4 administration / first and second level support.
Incident- / Problemmangement with HP OpenView Service Desk and from Jan. 2002 with Remedy
Heterogeneous network with Unix- and NT4 servers (move to W2K domain;
preparation for rollout of W2K-Prof. computers), also Windows-NT4 notebooks,
Lotus-Domino servers (update from 4.5 to R5) and host applications. I also
supported bank specific applications like Bloomberg, Reuters, V3, XETRA and
Eurex; and AS-400 applications like SWIFT, SCORE and OIS;
project coordination considering ITIL; on-the-job-training for new team members;
maintain knowledge database.
Nov. 1999 - Dec. 2000 - bank in Frankfurt: Administration / monitoring and
also coordination of a database system for the management with 6 NT4 servers
(1x in Frankfurt and 5 more in São Paulo, London, Tokyo, Singapore, New York)
and the intranet application for maintaining the basis data. Furthermore
accomplishment of tests, training of employees and presentation of
the management system.
Specials here:
- With the introduction of Windows 2000 the database management software had
to be tested in depth and I had to report the results.
- An audit during the project proofed the professional work of the team.
June - Sep. 1999 - airline: Monitoring / coordination within a NT4 rollout:
Novell4/5 network with NT4 clients, mostly Token-Ring, changed to Ethernet;
migration from Exchange 5.5/Schedule 7.0+ to Outlook98; a further environment
contained: Unisys and IBM-Sessions, SAP R/3, also NT4 notebooks.
Mar. 1998 - Feb. 1999 - chemistry / pharmacy branch: Head of First
and second level support; issues concerning organization of IT in chemistry /
pharmacy branch: heterogeneous network with Novell4 including Win3.11 clients
and NT4.0 workstations, also Windows95 notebooks altogether for 3000 users;
a further environment contained: Outlook 97 / Exchange 5.5, Schedule 7.0+,
Groupwise 5.2, SAP R/3, host applications.
Incident- / Problemmangement with Remedy.
Specials here: Since the support for the company was in the hands of one agency
(with freelancers) there was a audit of quality every 6 month. During my
project involvement the professionalism of our work has been confirmed serveral
times and therefore the support contract was renewed every time.
Mar. 1997 - Feb. 1998 - chemistry / pharmacy branch: First and
second level support: heterogeneous network with Novell4 including
Win3.11 / NT 3.51 clients and NT4 workstations, also Windows95 notebooks
altogether for 8000 users; a further environment contained: Outlook 97/98,
Exchange 5.0 / 5.5; casually held trainings in MS-Office.
Specials here: See period March 1998 to February 1999 (above).
Projekt IT Service Support, 01/01 - heute
Referenz durch Gruppenleiterin IT Service Support einer intern. Bank mit 900 MA vom 27.11.01
"Er arbeitet in der Abteilung PC/Network Management im Bereich IT Service Support und hat dort folgende Aufgaben:
* First- und Second Level Support (Betreuung von 900 Mitarbeitern)
* Umsetzung der IT Service Support Prozesse mit HP Open View
* Umsetzung des Supportes der bankspezifischen ihm hauptverantwortlich zugeteilten Fachgebiete
* Aufbau einer Wissensdatenbank
* Einarbeitung neuer Kollegen
* Hard- und Sofware Installationen
* Hard- und Software Tests
* Hard- und Software Troubleshooting
Er ist für seine Aufgaben außerordentlich befähigt und jederzeit bereit, auch schwierige und umfangreiche Aufgaben zu erfüllen. Er beherrscht er sein Arbeitsgebiet umfassend hervorragend und fachlich souverän. Seine Englisch Kenntnisse sind hervorragend. Wir kennen den Consultant als einen stets zielstrebigen, fleißigen und gewissenhaften Mitarbeiter, der stets viel und schnell arbeitet und stets ausdauernd und außergewöhnlich belastbar ist. Außerdem überzeugt immer wieder durch kreative Ideen, gibt wertvolle Anregungen und geht alle Aufgaben mit der nötigen Umsicht und Tatkraft an. Besonders hervorheben wollen wir, dass er ein überaus großes Interesse an neuen Aufgaben zeigt und jederzeit vertrauenswürdig, integer und bereit ist, in großem Umfang Verantwortung zu übernehmen. Bei allen Tätigkeiten zeichnet er sich durch ein hohes Maß an Selbständigkeit aus und erzielt stets optimale Lösungen. Abschließend läßt sich sagen, daß er die ihm übertragenen Arbeiten stets zu unserer vollsten Zufriedenheit erledigt. Sein Verhalten gegenüber Vorgesetzten und Mitarbeitern ist stets einwandfrei. Aufgrund seiner umgänglichen und hilfsbereiten Art ist er bei Vorgesetzten und Kollegen, aber auch bei Kunden, gleichermaßen sehr geschätzt und anerkannt. Wir stellen dem Consultant diese Referenz auf eigenen Wunsch aus. Wir danken ihm für seine bisherige gute Leistung und vertrauen auch weiterhin auf eine erfolgreiche Zusammenarbeit."
Projekt Virtual Contact Management System, 11/99 - 11/00
Referenz durch Projektmitarbeiterin einer Bank mit ca. 30.000 MA vom 18.04.00
"Aufgaben: Administration / Monitoring und Support sowie Koordination eines Datenbank-Managementsystems mit 6 international installierten NT4-Servern und der dazugehörigen Intranet-Applikation zur Pflege der Stammdaten. Beurteilung: Sehr pro-aktive Mitarbeit; arbeitete sich schnell in unser VCMS-System und Sybase ein und nahm sich damit absolut zuverlässig vieler über Helpdesk hinausgehende Aufgaben an. Gute Ideen zur Organisation unseres jungen Helpdesks und unserer technischen Infrastrukur. Hervorragender (flexibel, freundlich) Umgang mit Usern. Beherrscht unsere Arbeitssprache (Englisch) zur vollen Zufriedenheit(Fremdsprache). Teamplayer, reibungslose Zusammenarbeit mit allen internationalen Kollegen."
Alle Referenzen sind durch GULP bestätigt.
(IT consultant).
Seite generiert am 16.05.2012 00:50:28
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Work permit: I have a German passport and one for the United States.
Other Lands: For all selected countries, regions and cities - outside of Germany ¿ I will
make my decision for a longer residence abroad not until the details of the
project contract have been negotiated.
It should be sufficient speaking German and / or English.