• Expertise in digital transformation, particularly within HR and recruitment functions.
• Strong ability to translate complex HR needs into scalable digital solutions.
• Proven leadership in driving innovation and efficiency in the insurance sector.
• Excellent stakeholder management, ensuring alignment of technological solutions with business goals.
• Passionate about modernizing traditional business processes and empowering HR teams through technology.

• Strategic Leadership: Led the development and implementation of ITSM strategies aimed at optimizing service delivery and improving operational workflows. 
• Process Innovation: Spearheaded cross-functional projects that bridged IT and business processes, ensuring alignment and efficiency.
• Team Collaboration: Worked closely with teams in Problem Management, Incident Management, Change Management, Service Level Management, and Configuration Management to ensure cohesive and efficient service delivery across all ITSM functions.
• Innovation Delivery: Drove digital transformation initiatives that modernized Allianz's IT service management capabilities.
• Strengths & Key Points: 
  • Proven expertise in IT service innovation and operational efficiency. 
  • Strong leadership in managing cross-functional projects with a focus on IT and business alignment. 
  • ?Experienced in driving digital transformation within a large corporate structure

• Front-end development fo a global sales digital workstation (TCV > EUR 25 million) incl.roll-out and
• staffing
• Set-up of a client facing L1.5 Helpdesk solution with voice support for a new digital business
• application based ni Spain, Malaysia and China TC(V >EUR 1.5 million)
• Several deals in the nearshore area with a TCV EUR250K
• Setting up a pipeline according ot Cognizant's market strategy ? Continuous pipeline forecast
• As market expert it was my responsibility to identify the client's pain points and digital strategy, create

• Demand management ni al running projects with staffing from Onsite, Nearshore and Offshore
• Rate card negotiation orf exsnitg and new delivery centers globally, whti internal stakeholder of
• different practices and externally with the client's procurement Commercail negotiationncoi oeftr calculation, exetnsoin)

• eading virtual project and bid teams with onsite-,near-, and offshore members (ca. 5-30members (depending on project size)
• Leading account support maet 5+( member fo operations and delivery manager)

• Solution Architects, Subject Mater Experts, Delivery Leads, Client Partners, German and European Senior Executives, Senior Executives and Business/Digital Teams of Clients, Subcontractors &Partners

• Engagement of University-collaboration
• Support fo insurance network ni collaboration with Versicherungsforen Leipzig eV..
• Lead of Diversity &Inclusion commitee ofr DACH

• Responsible for all external, customer facing digital platforms for revenue generation as well as internal applications (Office, Outlook, etc.) and underlying IT infrastructure (e.g. IT front / back-office, disaster recovery, cloud services, cyber security, etc.)
• Responsible for implementation of business growth via digital platforms and make/buy decisions in all things digital 
• Ensure state of the art, smooth operation of all IT/IS 
• Team members: 5 Internal + 3 external companies (1 for infrastructure, 2 for systems and applications)

General Management

• Overseeing and steering daily operations, task and project assignments of approximately 20 employees
• Management of employee performance
• Operational Planning (Cost, Headcount, ?)
• Customer interfacing and resulting triggering of products and concepts to ensure business growth
• Quality management

• Conduct overall business strategy planning together with directors (new markets, new products, customer needs, staffing internal and external) and steer corresponding project teams for successful implementation
• Define and implement digital strategy including digital platform revenue generation
• Responsible for Balanced Scorecard and resulting action implementation
• Contribute to marketing strategy

• Responsible for definition and implementation of the corporate culture including corresponding values, motivation, engagement and buy-in of employees to ?make it happen? since 2016
• Responsible for employee integration concept
• Design and ensure employee training concept and measures