• Updating current infrastructure
• Alert/Event monitoring
• Ticket life cycle handling
• Co-ordination between customers, resolver groups and 3rd parties.
• Incident handling and escalation management

• German & English Support
• Identity & access management
• Incident & knowledge management
• Software packaging and deployment
• Support in IBM Notes & Domino applications
• End user application support & user administration in SAP and CRM systems 

• German & English Support
• Identity & access management
• Incident & knowledge management
• Software packaging and deployment
• Support in IBM Notes & Domino applications
• End user application support & user administration in SAP and CRM systems

As part of Schneider Electric. The global specialist in energy management. We work with energy intensive organization to join the dots between their global energy buying efficiency, sustainability and compliance activities.

• Develop a comprehensive, tailored program that will help you control and strategically manage your corporate-wide energy spend.
• improve the quality of your data and make decisions driven by insight.
• Understand and manage the challenges & opportunities that renewable energy can play as part of your procurement strategy.
• Create budget certainty, mitigate risk and minimize exposure to markets.
• Establish carbon, water and other environmental reduction targets.
• Manage environmental scorecards and profile your supply chain performance.
• Maximize your company's CDP Leadership index (CDLI) and Performance scores.
• Develop a comprehensive strategy for managing climate change risks and opportunities.

• Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates fares and actively issue online tickets and sell related products by identifying customer needs through rapport building, actively seeking out sales opportunities and promoting all Emirates related products. Ensure set service quality levels are achieved for all customer interactions
• Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the relevant requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time
• actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares
• Keep abreast of Emirates Group news and updates to ensure relevant professional and company standards are maintained
• Ensure that all necessary ticket related documentation is filed, time tables updated,
• brochures, sale and promotional material is properly displayed on individual counters, providing various options to the customer which will assist in increasing sales. (Reservations and Ticketing Offices only)
• Support the Customer Sales & Service Team Leader on closing the end of day sales and banking monies received

• Provide technical support over phone, via web, chat, via email or various interactive platforms to External, corporate end users calling with IT-infrastructure problems who require assistance in using their system or applications.
• Troubleshoot, diagnose and correct technical faults, using technical and diplomatic skills and guide the caller through the necessary steps to restore functionality.
• Responsible to either solve the issues himself or assign and chase those that you cannot fix yourself until functionality has been restored ? Work together with colleagues to share information collaborate on problem solving and identify major service issues.
• actively use knowledge base to resolve problems and raise any knowledge gap identified.
• Coordinate and follow up Service Requests.
• Ensure Service Request are executed within agreed deadline in line with the Customer Service Level Agreement.
• Ensure that any revealed process gaps or improvement ideas are escalated.
• Active participation in ongoing quality initiative at the desired level, learning relevant objectives, policies and procedures.

Identifies business opportunities by identifying prospects and evaluating their position in the industry

• Selling products by establishing contact and developing relationships with prospects and recommending solutions.
• Maintain relationships with clients by providing support.
• Identifies product improvements.
• Prepares reports by analyzing all data.
• Maintain quality service by establishing and enforcing organization standards.
• Contributes to team effort by accomplishing related results as needed.

• Maximize sales promote products and achieved monthly sales target
• General product knowledge and sales description
• Maintaining and updating records
• providing service information, answering request and responding to calls.
• Administrative task work with Microsoft office
• Gain feedback from customers about computer usage
• Provide quality customer service on every call
• Receive inbound calls from customer
• Respond to queries either in person or over the phone
• Run diagnostic program to resolve problems
• Run reports to determine malfunctions that continue to occur

• Maximize sales, stock take, floor supervision, Cash-ups, till operator and placing orders
• Minimize expenses in area of responsibility, controlling, training and supervision of staffs.
• Maintaining records of stock levels and financial transactions.
• Promoting and innovating new methods of Marketing.
• Protect company assets in area of responsibility
• Minimize stock loss.