IT and Operations professional with global experience in Europe, Africa, the Middle East, and Oceania.
Aktualisiert am 12.08.2024
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 12.08.2024
Verfügbar zu: 100%
davon vor Ort: 100%
2nd Level Support
1st Level Support
German
Verhandlungssicher
English
Fully proficient

Einsatzorte

Einsatzorte

Schweiz
möglich

Projekte

Projekte

2 years 9 months
2021-06 - 2024-02

Collaborated on a Hyper Care IT service desk project

ROSG IT Support Specialist EMEA SAP EAM Project Management IFS ...
ROSG IT Support Specialist EMEA

  • Led IT support for Google offices across Europe, UK, Africa, and the Middle East.
  • Collaborated on a Hyper Care IT service desk project, boosting productivity during Google's official Return To Office after the Covid pandemic.
  • Implemented a new task allocation method, cutting task completion time by 30%.
  • Created a tool for balanced tasks and ticket distribution amongst my team.
  • Resolved diverse IT issues including peripherals, power supply, WiFi, equipment faults, network issues, device imaging, installation/adding printers to the network.
  • Imaged and configured security workstations for a data center, ensuring compliance.
  • Strengthened support and communication with African Google sites.

SAP EAM Project Management IFS DSS AVM Linux Windows Mac iOS Android Remote Support Technical Support CRM Training Skyvine Guts Astreya Connect (beta user) Google Workspace Data center support.
Astreya (Google)
Zurich
1 year 7 months
2019-12 - 2021-06

Product Ordering-Receiving

Inventory Management Project Management Data Analytics ...
  • Developed and implemented a Cross-Merchandising Strategy using in-house analytical tools and data-driven insights, adopted a new product placement approach, and achieved record sales.
  • Reduced food waste and improved ordering efficiency with a data-driven tool I created.
Inventory Management Project Management Data Analytics Storepoint Microsoft 365 Marketing and Sales Strategy
IKEA
Zurich
4 years 9 months
2015-01 - 2019-09

Created and updated Standard Operating Procedures

Senior Reefer Care Operator Navis N4 Terminal Operating System XPS OMAR and Biosecurity Regulations ...
Senior Reefer Care Operator
  • Trained and up-skilled employees, significantly boosting productivity, accuracy, and proficiency within the operation.
  • Created and updated Standard Operating Procedures, greatly enhancing employee safety.
  • Maintained high standards in kiwifruit container preconditioning, improving customer satisfaction for Zespri.
Navis N4 Terminal Operating System XPS OMAR and Biosecurity Regulations Logistics Project Management Training SOP?s
QM/CCC - Port Of Tauranga
Tauranga
6 years 2 months
2007-11 - 2013-12

Managed the Digital Printing Department and led marketing initiatives

Print Specialist Adobe Creative Cloud CorelDraw Microsoft 365 ...
Print Specialist
  • Managed the Digital Printing Department and led marketing initiatives.
  • Launched a successful marketing/data collection campaign, increasing new customer acquisition.
Adobe Creative Cloud CorelDraw Microsoft 365 Digital Printing Large Format Printing Bindery Marketing Graphic Design
Minuteman Press
Johannesburg
5 years 6 months
2008-02 - 2013-07

Managed a specialized mobile bar service

Hospitality Roles Event Management CRM Roster Management ...
Hospitality Roles
  • Held various positions including Restaurant Manager, Bar Manager, Barista, Bartender, and Waiter, focusing on enhancing customer experiences.
  • Managed a specialized mobile bar service for high-end weddings and private functions, consistently exceeding expectations.
Event Management CRM Roster Management Inventory Management
Various Establishments
Johannesburg, Guernsey, England

Aus- und Weiterbildung

Aus- und Weiterbildung

9 months
2023-02 - 2023-10

Cloud Computing

PGP, University of Texas at Austin, McCombs School of Business
PGP
University of Texas at Austin, McCombs School of Business
  • Projects: Cloud-based file share and sync solution on Azure, building an automated business process using managed services on a public cloud, deployment on containers on AWS Lambda, compute, storage, networking on AWS.
  • Skills: Virtual Machine Instance, Virtual Network, Network Security Group, MySQL, Amazon S3, SNS, RDS/DynamoDB, Python, boto3, Docker, ECR, AWS Lambda, containers, IAM Roles
10 months
2022-02 - 2022-11

Leadership

Leadership Exploration and Discovery Academy
Leadership Exploration and Discovery Academy
  • Applied leadership skills such as empathy, servant leadership, and cultural awareness toimprove team coordination, project management, and strategic planning in IT support.

Kompetenzen

Kompetenzen

Top-Skills

2nd Level Support 1st Level Support

Produkte / Standards / Erfahrungen / Methoden

Profile:

  • IT Support and Operations professional with global experience in Europe, Africa, the Middle East, and Oceania. Renowned for problem-solving, adaptability, and leadership under pressure. 
  • Proficient in IT support, operations, and project management. Proven record of enhancing business processes and customer satisfaction. Skilled in cloud computing (AWS, Azure, Google Cloud), multiple operating systems, and Agile methodologies.


Achievements and Projects

  • IT Process Improvement: Implemented a new task allocation method, cutting task completion time by 30%.
  • Hyper Care IT Service Desk Project: Collaborated on a Hyper Care IT service desk project during Google's Return To Office, boosting productivity and comfort post-COVID.
  • Tool Creation for Task Distribution: Created a tool for balanced task and ticket distribution among teams, enhancing efficiency and ensuring fair workload distribution.
  • Cross-Merchandising Strategy at IKEA: Developed and executed a Cross-Merchandising Strategy using in-house analytical tools and data-driven insights. Achieved record sales and reduced food waste through improved ordering efficiency.
  • Employee Training and SOP Development: Trained and up-skilled employees at Port of Tauranga, significantly boosting productivity, accuracy, and proficiency within the operation. Created and updated Standard Operating Procedures, greatly enhancing employee safety.
  • Specialized Mobile Bar Service: Managed a specialized mobile bar service for high-end weddings and private functions, consistently exceeding client expectations and enhancing customer experiences.


Skills Matrix

Cloud Platforms

  • AWS
  • Azure
  • Google Cloud Platform 


Networking and Security

  • Network Troubleshooting
  • Firewall Configuration
  • VPN Management
  • Data Center Support


Remote Support

  • Remote Desktop Protocol 
  • Screen Share


Scripting and Automation

  • PowerShell
  • Python


IoT and Emerging Technologies

  • IoT Device Installation and Imaging


Software and Tools

  • Google Unified Ticketing System
  • Jira
  • SAP (Fiori, S/4HANA, EAM) 
  • Microsoft 365 
  • Adobe Creative Cloud


Support Skills

  • Teamwork 
  • Flexibility
  • Adaptability


Project Management

  • Agile Methodologies
  • Project Planning and Execution
  • Task Allocation and Prioritization 


Customer Service

  • CRM
  • User Training and Support
  • Handling Difficult Customers
  • Empathy and Patience


Communication

  • Technical Documentation
  • Non-Technical User Communication
  • Cross-Departmental Collaboration
  • Cultural Awareness


Leadership and Team Management

  • Active Listening 
  • Team Training and Development 
  • Mentoring and Upskilling


Process Improvement

  • Identifying Process Inefficiencies
  • Implementing Best Practices
  • Monitoring and Measuring Success


Problem-Solving

  • Analytical and Critical Thinking
  • Troubleshooting


Troubleshooting

  • Amazon S3
  • AWS Lambda
  • Docker
  • Virtual Machine Instance 
  • RDS/DynamoDB
  • IAM Roles
  • Network Security Group 

Betriebssysteme

Windows
Mac
Linux
iOS
Android

Einsatzorte

Einsatzorte

Schweiz
möglich

Projekte

Projekte

2 years 9 months
2021-06 - 2024-02

Collaborated on a Hyper Care IT service desk project

ROSG IT Support Specialist EMEA SAP EAM Project Management IFS ...
ROSG IT Support Specialist EMEA

  • Led IT support for Google offices across Europe, UK, Africa, and the Middle East.
  • Collaborated on a Hyper Care IT service desk project, boosting productivity during Google's official Return To Office after the Covid pandemic.
  • Implemented a new task allocation method, cutting task completion time by 30%.
  • Created a tool for balanced tasks and ticket distribution amongst my team.
  • Resolved diverse IT issues including peripherals, power supply, WiFi, equipment faults, network issues, device imaging, installation/adding printers to the network.
  • Imaged and configured security workstations for a data center, ensuring compliance.
  • Strengthened support and communication with African Google sites.

SAP EAM Project Management IFS DSS AVM Linux Windows Mac iOS Android Remote Support Technical Support CRM Training Skyvine Guts Astreya Connect (beta user) Google Workspace Data center support.
Astreya (Google)
Zurich
1 year 7 months
2019-12 - 2021-06

Product Ordering-Receiving

Inventory Management Project Management Data Analytics ...
  • Developed and implemented a Cross-Merchandising Strategy using in-house analytical tools and data-driven insights, adopted a new product placement approach, and achieved record sales.
  • Reduced food waste and improved ordering efficiency with a data-driven tool I created.
Inventory Management Project Management Data Analytics Storepoint Microsoft 365 Marketing and Sales Strategy
IKEA
Zurich
4 years 9 months
2015-01 - 2019-09

Created and updated Standard Operating Procedures

Senior Reefer Care Operator Navis N4 Terminal Operating System XPS OMAR and Biosecurity Regulations ...
Senior Reefer Care Operator
  • Trained and up-skilled employees, significantly boosting productivity, accuracy, and proficiency within the operation.
  • Created and updated Standard Operating Procedures, greatly enhancing employee safety.
  • Maintained high standards in kiwifruit container preconditioning, improving customer satisfaction for Zespri.
Navis N4 Terminal Operating System XPS OMAR and Biosecurity Regulations Logistics Project Management Training SOP?s
QM/CCC - Port Of Tauranga
Tauranga
6 years 2 months
2007-11 - 2013-12

Managed the Digital Printing Department and led marketing initiatives

Print Specialist Adobe Creative Cloud CorelDraw Microsoft 365 ...
Print Specialist
  • Managed the Digital Printing Department and led marketing initiatives.
  • Launched a successful marketing/data collection campaign, increasing new customer acquisition.
Adobe Creative Cloud CorelDraw Microsoft 365 Digital Printing Large Format Printing Bindery Marketing Graphic Design
Minuteman Press
Johannesburg
5 years 6 months
2008-02 - 2013-07

Managed a specialized mobile bar service

Hospitality Roles Event Management CRM Roster Management ...
Hospitality Roles
  • Held various positions including Restaurant Manager, Bar Manager, Barista, Bartender, and Waiter, focusing on enhancing customer experiences.
  • Managed a specialized mobile bar service for high-end weddings and private functions, consistently exceeding expectations.
Event Management CRM Roster Management Inventory Management
Various Establishments
Johannesburg, Guernsey, England

Aus- und Weiterbildung

Aus- und Weiterbildung

9 months
2023-02 - 2023-10

Cloud Computing

PGP, University of Texas at Austin, McCombs School of Business
PGP
University of Texas at Austin, McCombs School of Business
  • Projects: Cloud-based file share and sync solution on Azure, building an automated business process using managed services on a public cloud, deployment on containers on AWS Lambda, compute, storage, networking on AWS.
  • Skills: Virtual Machine Instance, Virtual Network, Network Security Group, MySQL, Amazon S3, SNS, RDS/DynamoDB, Python, boto3, Docker, ECR, AWS Lambda, containers, IAM Roles
10 months
2022-02 - 2022-11

Leadership

Leadership Exploration and Discovery Academy
Leadership Exploration and Discovery Academy
  • Applied leadership skills such as empathy, servant leadership, and cultural awareness toimprove team coordination, project management, and strategic planning in IT support.

Kompetenzen

Kompetenzen

Top-Skills

2nd Level Support 1st Level Support

Produkte / Standards / Erfahrungen / Methoden

Profile:

  • IT Support and Operations professional with global experience in Europe, Africa, the Middle East, and Oceania. Renowned for problem-solving, adaptability, and leadership under pressure. 
  • Proficient in IT support, operations, and project management. Proven record of enhancing business processes and customer satisfaction. Skilled in cloud computing (AWS, Azure, Google Cloud), multiple operating systems, and Agile methodologies.


Achievements and Projects

  • IT Process Improvement: Implemented a new task allocation method, cutting task completion time by 30%.
  • Hyper Care IT Service Desk Project: Collaborated on a Hyper Care IT service desk project during Google's Return To Office, boosting productivity and comfort post-COVID.
  • Tool Creation for Task Distribution: Created a tool for balanced task and ticket distribution among teams, enhancing efficiency and ensuring fair workload distribution.
  • Cross-Merchandising Strategy at IKEA: Developed and executed a Cross-Merchandising Strategy using in-house analytical tools and data-driven insights. Achieved record sales and reduced food waste through improved ordering efficiency.
  • Employee Training and SOP Development: Trained and up-skilled employees at Port of Tauranga, significantly boosting productivity, accuracy, and proficiency within the operation. Created and updated Standard Operating Procedures, greatly enhancing employee safety.
  • Specialized Mobile Bar Service: Managed a specialized mobile bar service for high-end weddings and private functions, consistently exceeding client expectations and enhancing customer experiences.


Skills Matrix

Cloud Platforms

  • AWS
  • Azure
  • Google Cloud Platform 


Networking and Security

  • Network Troubleshooting
  • Firewall Configuration
  • VPN Management
  • Data Center Support


Remote Support

  • Remote Desktop Protocol 
  • Screen Share


Scripting and Automation

  • PowerShell
  • Python


IoT and Emerging Technologies

  • IoT Device Installation and Imaging


Software and Tools

  • Google Unified Ticketing System
  • Jira
  • SAP (Fiori, S/4HANA, EAM) 
  • Microsoft 365 
  • Adobe Creative Cloud


Support Skills

  • Teamwork 
  • Flexibility
  • Adaptability


Project Management

  • Agile Methodologies
  • Project Planning and Execution
  • Task Allocation and Prioritization 


Customer Service

  • CRM
  • User Training and Support
  • Handling Difficult Customers
  • Empathy and Patience


Communication

  • Technical Documentation
  • Non-Technical User Communication
  • Cross-Departmental Collaboration
  • Cultural Awareness


Leadership and Team Management

  • Active Listening 
  • Team Training and Development 
  • Mentoring and Upskilling


Process Improvement

  • Identifying Process Inefficiencies
  • Implementing Best Practices
  • Monitoring and Measuring Success


Problem-Solving

  • Analytical and Critical Thinking
  • Troubleshooting


Troubleshooting

  • Amazon S3
  • AWS Lambda
  • Docker
  • Virtual Machine Instance 
  • RDS/DynamoDB
  • IAM Roles
  • Network Security Group 

Betriebssysteme

Windows
Mac
Linux
iOS
Android

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