a Randstad company

Product / Business Development, Digitization / Digital Transformation, Customer Experience, Project Management, Change

Profil
Top-Skills
Cross Functional Project & Program Management, Digital Transformation, CRM Payment Solution Banking/Finance Business Transformation, Multi-Channel Management, Product Management / Marketing Goal Directed Project Management Stakeholdermanagement Strategie Mitarbeiterführung Marketing Digital Transformation Programmmanagement Multi-Channel-Management Finance Fintech Solution Management
Verfügbar ab
06.12.2022
Aktuell verfügbar - Der Experte steht für neue Projektangebote zur Verfügung.
Verfügbar zu
100%
davon vor Ort
50%
Einsatzorte

PLZ-Gebiete
Länder
Ganz Deutschland, Österreich, Schweiz
Remote-Arbeit
möglich
Art des Profiles
Freiberufler / Selbstständiger
Der Experte ist als Einzelperson freiberuflich oder selbstständig tätig.

9 Monate

2022-01

2022-09

Program Lead for pitch for Co-Branded Credit Card Portfolio M&A transaction

Program Lead for pitch for Co-Branded Credit Card Portfolio M&A transaction
Rolle
Program Lead for pitch for Co-Branded Credit Card Portfolio M&A transaction
Projektinhalte
  • §  Program Lead for Pitch for one of the largest Co-Branded Credit Card Portfolios

  • §  Coordinate M&A Due Diligence process (incl. external legal, accounting, finance, and tax parties)

  • §  Lead of project streams (Product / IT implementation / Finance / Legal)

  • §  Setup and facilitate project Governance structure

  • §  Feasibility study how to integrate IT ecosystem and suppliers incl. cost

    estimate

  • §  Business case

  • §  Contract negotiations

  • §  Program Steering & Stakeholder management (incl. C-Level and Hanseatic Bank owner Societe Generale)

  • §  Escalations Management


1 Jahr 3 Monate

2020-11

2022-01

Program Director Visa

Program Director Visa to enable bank to introduce their new Payment Strategy shifting to Visa Debit, being the co-development partner for Visa?s new payment platform.
Rolle
Program Director Visa to enable bank to introduce their new Payment Strategy shifting to Visa Debit, being the co-development partner for Visa?s new payment platform.
Projektinhalte
  • §  Project Lead for Visa to enable bank to shift from Girocard to Visa Debit

  • §  Lead of project streams on Visa side (Product / Implementation / Account

    Management / Marketing / Platform Development)

  • §  Lead project streams

  • §  Setup and facilitate project Governance structure

  • §  Ensure synchronization of agile co-development teams between Visa / Bank

    and various IT partners

  • §  Stakeholder management (incl. C-Level)

  • §  Escalations Management


5 Monate

2020-03

2020-07

Senior Management Consulting and Interim Management

Service Take on Director Project Management Stakeholder Management Customer Relationship Management ...
Rolle
Service Take on Director
Projektinhalte

Interim Management, Projects, Restructuring

  • Project Lead for service take-on of IT outsourcing services (enablement of tools, processes and governance / customer relationship management)
  • Management of Transition program
  • Interface towards to company’s customer
  • Coordination of workshops
  • Internal and external Steering Boards on C-Level
  • Escalation Management
  • Setup of Reporting Structure
  • Stakeholder Management
  • Change Management
Produkte
IT Infrastructure Service Provider
Kenntnisse
Project Management Stakeholder Management Customer Relationship Management Governance Risk Management Escalation Management Leadership Consulting Change Management
Kunde
auf Anfrage
Einsatzort
München
4 Jahre 10 Monate

2015-03

2019-12

Customer Relationship Management

Director responsible for Digital Transformation Program, exchang Leadership Strategy Agile ...
Rolle
Director responsible for Digital Transformation Program, exchang
Projektinhalte

09/2016-08/2019

Director Multi-Channel / Customer Relationship Management, 24 FTE

  • Set-up of newly founded CRM unit
  • CRM Strategy Definition and introduction of Digital Omni-Channel Campaigning, incl. required IT infrastructure and data driven decisioning (right offer, right channel, right time), Next Best Offer approach
  • Responsibility to achieve Existing Customer KPIs (PBT, Loyalty, NPS)
  • Continuation of responsibility for change / digitization program with launch of first wave in August 2019.

03/2015-08/2016

Director Customer Experience & Digital Transformation, 12 FTE

  • Responsible for all digital customer channels (Online Banking, Mobile Banking App, Digital Application, Website and Landing Pages)
  • Customer Journey Design & Management focusing communication, UX and UI on customer experience, satisfaction and development
  • Set-up and lead of biggest change / digitization program (120 FTE, €17m):
    • Exchange of Online & Mobile Banking with focus on digital servicing and customer development
    • Introduction of new CRM System with creation of single customer view
    • Move to cloud based infrastructure
Produkte
Credit Cards Consumer Loans
Kenntnisse
Leadership Strategy Agile CRM Online Digital Transformation Change Project Management Stakeholder Management Relationship Management International Team Management Predictive Analytics
Einsatzort
Hamburg

2009 - 2015: Optimization of Hardware Services

Rolle: Senior Management Consulting and Interim Management

Kunde: KÖSTER CONSULTING - Interim Management and Restructuring

Aufgaben:

  • Optimization of Hardware Services Unit through organizational and process redesign
  • COO Interim Manager (270 FTE) for Consumer Telecommunications Unit
  • Interim Manager in the areas Product Management and Customer Development
  • Project stream leadership in worldwide blue chip restructuring project (107 countries) together with goetzpartners

1997 - 2009: various projects

Rolle: VODAFONE ? Part of Vodafone Top 150 Leadership Team Worldwide
Kunde: Chief Marketing Officer (8/2007-2/2009), Bucharest Romania / 103 FTE

Aufgaben:

  • Responsibility for the full Marketing Mix with yearly revenues of ?1,5b and ?43m marketing
    budget:
    • Definition of the company strategy
    • Development and execution of propositions
    • New Product development
    • Customer Value Management
    • Brand and Customer Experience
  • Director Regional Network and Operation (8/2005-7/2007), Ratingen / 206 FTE
    • Responsibility for Network Planning (GSM, UMTS, HSPDA), Site Acquisition, Construction and Management, Network Operation, Quality and Optimization with a yearly budget of ?75m.
    • Restructuring of the Network and Operations area in terms of organizational structure, processes, interfaces towards other regions / headquarter and staffing. Reduction of staff from 206 to 120.
  • Head of Customer Marketing Business (4/2004-7/2005), Düsseldorf / 11 FTE
    • Responsibility for customer base marketing for all business segments across the customer
      lifecycle
  • Global Leadership Program Assignments (11/2001-3/2004) ? Program limited to 14 people
    worldwide / year for International and Cross functional Leadership
    • Responsibility for the overall co-ordination of the development, implementation and launch of the first globally developed business products across 13 Vodafone Networks (Düsseldorf)
    • Responsibility for capturing the product roadmaps of Vodafone Pacific and connecting them with the Global Products innovation unit (Australia, New Zealand)
    • Line Management responsibility for the Business Products Voice Unit (Madrid)
  • Head of Product Marketing Voice & Messaging (4/1997-10/2001), Düsseldorf / 10 FTE
    • Responsibility for product development, launch and lifecycle management for all Voice &
      Messaging Products

1992 - 1997: Budget Planning & Controlling

Kunde: AIRBUS, Hamburg 

Aufgaben:

  • Budget Planning & Controlling
  • Dual study program (1992-1996): Trainee program in parallel to Industrial Engineering Studies

  • Abitur and US High School Diploma

1992-1996

Diploma Industrial Engineering
Fachhochschule Nordakademie

2001-2003
Master of Business Administration
Henley Management College (in parallel to Vodafone)

  • Interim Manager
  • Program Management
  • Project Manager
  • Management and Transformation Consultant

Top Skills
Cross Functional Project & Program Management, Digital Transformation, CRM Payment Solution Banking/Finance Business Transformation, Multi-Channel Management, Product Management / Marketing Goal Directed Project Management Stakeholdermanagement Strategie Mitarbeiterführung Marketing Digital Transformation Programmmanagement Multi-Channel-Management Finance Fintech Solution Management
Produkte / Standards / Erfahrungen / Methoden
Agile Change Management Consulting Consumer Loans Credit Cards CRM Customer Relationship Management Governance IT Infrastructure Predictive Analytics Service Provider

Project Manager, Interim Manager, Management and Transformation Consultant

The Freelancer is a senior executive with broad experience in product / business development, digitization / digital transformation, customer experience and data driven marketing across different industries. He is a metrics-driven and participative leader, with the ability to help teams to develop, manage and execute strategies and projects. He is consistently recognized for achieving ambitious goals and as a strong customer advocate. He has been a successful leader for two decades across different functions, within different organizational structure (functional, matrix, agile).

  • Senior Leader with broad experience in Product / Business Development, Digitization / Transformation, Customer Experience, Marketing, Sales, Technology and Operations
  • Outstanding analytical skills with the capability to develop, manage and execute strategies and projects
  • Extensive experience in organization design (functional, matrix, agile), growth management, restructuring and downsizing
  • Diverse assignment possibilities through broad track record and ability to helicopter, but also focus and deep dive
  • People / team developer with the ability to communicate and motivate at all levels

Professional background

  • More than 20 years experience across banking / payment industry, telecommunications and IT
  • Diploma in Industrial Engineering, Fachhochschule Nordakademie; Master of Business Administration (MAB), Henley Management College
  • Broad cross-cultural experience, through international leadership and project roles

Core Skills

  • Domains: Banking / Payment, Telecommunications and IT
  • Consulting skills: C-Level interaction, Cross Functional Project & Program Management, Digital Transformation, Business Transformation, CRM / Customer Journey / Customer Experience, Multi-Channel Management, Product Management / Marketing
  • Leadership skills: Broad disciplinary & Project leadership experience in different countries
  • Languages: German, English

Professional Experience

  • HANSEATIC BANK: Program Lead for pitch for Co-Branded Credit Card Portfolio M&A transaction
  • DKB / Visa: Program Director Visa to enable DKB to introduce their new Payment Strategy shifting to Visa Debit, being the co-development partner for Visa?s new payment platform.
  • COMPUTACENTER: Project Lead for service take-on of IT outsourcing services
  • BARCLAYCARD: Director responsible for Digital Transformation Program, exchanging all customer facing channels
  • BARCLAYCARD: Director responsible for (Digital) Customer Experience and Channel / Campaign Management
  • NOKIA: Project stream Leadership in worldwide restructuring project (107 countries)
  • EWETEL: Product Management - Implementation of the product management unit as the centre of the organisation
  • EWETEL: COO for the Consumer Segment Telecommunication (Inbound / Outbound Call Centres, Provisioning, Order and Complaint Mgmt.)
  • VODAFONE: CMO - Line Management Responsibility for the full Marketing Mix with yearly revenues of ?1,5b and ?43m marketing budget
  • VODAFONE: Director ? responsible for Network Planning (GSM, UMTS, HSPDA), Site Acquisition, Construction and Management, Network Operation, Quality and Optimization.
  • VODAFONE: Director ? Responsibility for the development of the Business Customer Base ? Growth Management
Design / Entwicklung / Konstruktion
Digital Online Project Management Risk Management Strategy
Managementerfahrung in Unternehmen
Change Escalation Management Leadership Relationship Management Stakeholder Management Transformation
Personalverantwortung
International Team Management
  • Leadership (project & disciplinary)
  • C-Level interaction
  • Cross Functional Project & Program Management
  • Consulting
  • Interim Management
  • Banking / Payment
  • Telecommunication
  • Mobile Industry
  • Digital Transformation
  • Business Transformation
  • Customer Journey / Customer Experience
  • Multi-Channel Management
  • CRM
  • Product Management / Marketing
  • Customer Development
  • Business Development
  • Change Management
  • Organization Design

AWARDS on request

  • Banking
  • Payment
  • Telecommunications
  • IT
  • Energie (product bundling)
Ihr Kontakt zu Gulp

Fragen? Rufen Sie uns an +49 89 500316-300 oder schreiben Sie uns:

Jetzt bei GULP Direkt registrieren und Freelancer kontaktieren