• Workplace planning (meeting rooms, shared desks, collaboration spaces).
• 2 new datacenters: Cabinets with integrated cooling, fire protection, monitoring, UPS systems.
• Access Control System, Mobile Signal Boosters, Time & Attendance Recording, Network Design / Equipment (Switches, Fibre, WAN, LAN, WLAN).
• New warehouse solution.
• Server / Cloud rationalisation.

Relocated from Australia back to Europe and managed projects for various companies as freelancer.

Projects:

1. Digital transformation projects to reduce bureaucracy, enhance efficiency and automate tasks.
   1. Implementation of a Document Management System to digitise, store, and manage documents electronically.
   2. Implementation of Cloud-Based Collaboration Tools such as M365.
2. IoT sensors implementation to collect data and enable real-time monitoring and control in Smart Buildings (space utilisation, occupancy, temperature).
   

• Delivered ICT services to the Australian Government.
• Improved existing processes / methodologies and implemented best practices in collaboration with PMO.
• Coached project managers to build high performing and supportive teams.

Projects:

• Implementation of Citrix Digital Workspace and Microsoft 365 rollout.
• Implementation of call recording systems (NEC) including installation of new HP servers to conduct phone and videoconference hearings.
• Set up of new comms rooms including switches, servers, cabling, power...

• Booking meeting rooms and spaces
• Initiating virtual meetings (Zoom, Teams)
• Registering visitors (building access)
• Booking and managing lockers
• Navigating around the building (Wayfinding)
• Raise service requests (ServiceNow)
• Enabling people to receive assistance / alerts / notifications (e.g. emergency alerts)

• Enhanced staff experience and productivity which drove an increase in employee satisfaction and led to improved staff retention and greater customer focus.
• Automation of every-day tasks (building access, booking spaces / lockers, service requests, emergency alerts, wayfinding?).
• No need to use or install native apps for each service / system.

• Led the RFP supplier selection process for the $300m cutting-edge project.
• Rollout of a digital advertising presence (video walls) for 1200 venues displaying live TV and marketing material.
• Managed the development of a new customer facing mobile app allowing for better customer engagement.
• Built a POC and pilot site at Crown Casino including CMS system, digital signage, AV equipment, POS components, internet & Wi-Fi services, beacon & geo-location technology, Cisco appliances, commercial displays, and furniture.
• Evaluated findings learned from POC and pilot, introduced improvements to reach business goals and to ensure superior customer experience.

• Led the IT Service Centre.
• Responsible for IT procurement.
• Provided level 3 support and user training.
• Served as the expert for managing various systems and tools.

Projects:

• Optimisation of procurement and asset management processes.
• Improvement of the IT Service Centre (customer satisfaction, SLAs, KPIs).

• Built and managed relationships with customers and run initiatives which grew customer base by 80%.
• Provided IT consultant services and operated as key point of contact for customers.
• Managed the IT Service Desk for one major client.
• Identified, investigated, and analysed business processes, procedures and work practices in clients? environments and implemented optimal business practices.
• Liaised with customers and vendors to determine business requirements and implemented solutions.
  

• Restructured the IT help desk and implemented an RMM, PSA and ticketing system on Hyper-V Server.
  

• Responsible for subsidiaries of the Apra-Group initiating further developments to reach business goals.
• Managed the IT team and local / international IT infrastructure.
• Collaborated with various stakeholders to gather and analyse business / user requirements.

• Constantly evaluated existing business processes and procedures, identified issues, and introduced improvements.

• Fully responsible for IT procurement (hardware, licenses, and supplier contracts).
• Managed critical risk factors including governance and compliance.

Projects:

• ERP system replacement ($4m).
• Modernisation of an automated high-bay warehouse ($5m).
• Relocation of factory and offices to new facilities ($900k).
• Installation of a Video Surveillance System (CCTV) and Access Control System.
• Windows Server and client migrations (500 PCs)
• Rebuild Windows Active Directory (AD) structure incl. GPO implementation.
• Implementation of a VOIP phone system.

• IT procurement and asset management lead.
• Resolved software, hardware, network, and system issues (Level 3 support).
  
• Management of Windows servers in Hyper-V and VMware environments.
  
• Trained users and prepared documentation.
• Managed backup and recovery solutions.

Projects:

• Introduction of various enterprise systems (DMS, PDM, Antivirus).
• Optimisation of the printing infrastructure.
• Implementations of production machinery and equipment.

• Managed IT infrastructure and applications within the company group.
• System administration and network management in mixed-platform environments.
• User management, support and training.
  
• Administration of Windows servers, client systems, Linux, Unix and macOS.
• Administration of Citrix and Microsoft Windows Terminal Services on VMware Server.
• Management of telecommunication facilities.

• IT-Procurement and asset management.