• Understanding business requirements and turn them into stories
• Deep knowledge on Incident, Problem, Change and Configuration Management
• Familiar with Integration Technologies like Connect.IT, Integration Hub, REST, SOAP and other methods to connect ServiceNow to the outside world
• 10+ year working with HP Service Manager, ucmdB, Asset Manager on operations and development
• JavaScript, 5 years+
• Data Analysis, 10 years+

Profile
For 3 years I have been involved in consulting and implementing business processes with ServiceNow in the area of ITSM. With extensive experience in change management, workflow design, software asset management and configuration management, I have helped clients reach the next level of business maturity in transition and transformation projects.

Soft Skills

• Empathy & Cross-cultural communication
• Technical Creativity & Innovation
• Analytical ability
• Determined

ServiceNow Skills

• ITSM, incl. Virtual Agent Integration with social media tools (e.g. What App), Service Portal / ESC
  
• CSM/FSM
• Order Management for Telecommunications, Media, and Technology
• Document Intelligence / RPA
• Performance Analytics
• Flow Designer/ Automation/ Integrations

Professional History

02/2022 - today
Customer: on request
Role: ServiceNow Engineer

2011 - 2022
Customer: T-Systems
Role: IT Engineer