Seeking an IT support role to apply my skills in troubleshooting, hardware setups, and system optimization while contributing to company success.
Aktualisiert am 30.10.2024
Profil
Freiberufler / Selbstständiger
Verfügbar ab: 30.10.2024
Verfügbar zu: 100%
davon vor Ort: 100%
IT Support
Hardware Setup
Active Directory
Customer Support
Software Installation
Printer Support
LAN/WAN Troubleshooting
Hardware Upgrades
Virus Removal
Troubleshooting

Einsatzorte

Einsatzorte

Deutschland, Schweiz, Österreich
nicht möglich

Projekte

Projekte

13 years 9 months
2011-01 - 2024-09

Experience in setting up and maintaining local area networks

ITS Officer
ITS Officer
  • Experience in setting up and maintaining local area networks (LANs) and wireless networks (Wi-Fi).
  • Troubleshooting network issues such as slow speeds, connectivity problems, and IP conflicts.
  • Proven ability to provide excellent customer support and resolve technical issues promptly.
  • Effective communication skills for explaining technical concepts to non-technical users.
  • Strong analytical skills for identifying root causes of hardware and network problems.
  • Generating reports on system performance, network uptime, and maintenance activities.
  • Collaborating with cross-functional teams including IT administrators, engineers, and vendors.
  • Participating in project deployments and upgrades while adhering to timelines and quality standards.
  • Proficient in administering Windows Server.
  • Experience in user management, file permissions, and system security configurations.
  • Implementing backup strategies to safeguard critical data and ensuring disaster recovery plans are in place.
  • Setting up and managing virtual machines to optimize server resources and enhance scalability.
  • Maintaining system compliance with industry regulations and organizational policies.
  • Utilizing monitoring tools to proactively identify and resolve system performance issues.
  • Providing technical assistance and troubleshooting for desktop computers, laptops, mobile devices, and peripherals.
  • Installing and configuring hardware, software, and applications according to user requirements.
  • Configuring and supporting remote access solutions such as VPN and Remote Desktop Protocol (RDP).
  • Managing hardware procurement process including vendor negotiations, purchase orders, and asset tracking.
  • Conducting user training sessions on IT systems, software applications, and best practices.
  • Creating user guides and documentation to facilitate self-help resources and enhance user productivity.
  • Leading IT projects from initiation to completion, adhering to project timelines and budget constraints.
  • Evaluating vendor proposals and negotiating contracts to achieve cost-effective solutions for IT infrastructure needs.
  • Ensuring backup of critical systems and emails.
  • Conducting online meetings efficiently.
  • Overseeing IT equipment procurement.
  • Conducting research and development on new equipment.
  • Providing regular system updates, patches, and upgrades to ensure optimal performance and security of IT systems.
  • Responding to emergency IT situations and providing on-call support as needed.
  • Ensuring compliance with regulations related to computer hardware components.
  • Maintaining knowledge of industry trends and new technologies.
  • Developing technical specifications for computer hardware components.
  • Installing, configuring, and maintaining CCTV systems for security and surveillance purposes.
  • Conducting site surveys and providing recommendations on camera placement for optimal coverage.
  • Troubleshooting and resolving issues with CCTV systems to ensure continuous operation and security monitoring.
Peoples Steel Mills Limited
3 years
2008-01 - 2010-12

Responding to customer inquiries and technical issues

DSL Support Engineer
DSL Support Engineer
  • Responding to customer inquiries and technical issues related to DSL internet services via phone or online chat.
  • Troubleshooting DSL connectivity issues, modem configuration, network settings, and related problems.
  • Providing timely and effective resolutions to customer issues, while maintaining a high level of customer satisfaction.
  • Escalating issues to higher level technical support or network operations teams as needed.
  • Utilizing technical tools and diagnostic software to identify and resolve technical issues.
  • Recording and documenting customer interactions, technical issues, and resolutions in call center ticketing or CRM systems.
  • Staying up-to-date with industry trends and developments, as well as PTCL's products and services, to provide high-quality customer support.
  • Collaborating with other PTCL teams and departments, such as network operations, field technicians, and sales, to resolve customer issues and improve service delivery.
  • Meeting or exceeding individual and team performance metrics, such as call resolution times, customer satisfaction scores, as required by PTCL call center policies and procedures.
Pakistan Telecommunication Limited
1 year 4 months
2006-09 - 2007-12

Monitor and review sales orders to ensure accuracy

Data Entry Operator/ERP System Assistant
Data Entry Operator/ERP System Assistant
  • Monitor and review sales orders to ensure accuracy, including verifying payment and delivery details.
  • Manage inventory levels and collaborate with the production team to ensure sufficient stock for customer orders.
  • Process sales transactions in the Oracle ERP Supply Chain Management system, generating invoices and ensuring timely communic ation with customers.
  • Manage customer accounts, ensuring all information is accurate and addressing inquiries related to sales orders or payments.
  • Review cash flow from customers, reconcile discrepancies, and ensure timely payment processing.
  • Collaborate with finance, production, and shipping teams to ensure timely fulfillment and delivery of customer orders.
  • Analyze sales data to identify trends and forecast future sales and inventory needs.
  • Generate reports on sales, inventory levels, and cash flow from the Oracle ERP system for management.
  • Maintain accurate data in the Oracle ERP system, including sales orders and inventory levels.
  • Stay updated on changes to the Oracle ERP system and participate in training sessions to enhance skills.
Sidat Hyder Pvt. Limited

Aus- und Weiterbildung

Aus- und Weiterbildung

6 months
2021-07 - 2021-12

SAP Business One Training From Govt. Of Pakistan Program.

SAP Business One Functional Consultant Training, ExD (Excellence Delivered)
SAP Business One Functional Consultant Training
ExD (Excellence Delivered)
6 months
2012-01 - 2012-06

MCSE Training

Microsoft Certified System Engineer Training, Roshi Institute
Microsoft Certified System Engineer Training
Roshi Institute

Kompetenzen

Kompetenzen

Top-Skills

IT Support Hardware Setup Active Directory Customer Support Software Installation Printer Support LAN/WAN Troubleshooting Hardware Upgrades Virus Removal Troubleshooting

Produkte / Standards / Erfahrungen / Methoden

SUMMARY

An experienced IT professional with 14+ years in hardware and network support, specializing in troubleshooting and managing IT systems. Adept at resolving complex technical issues and ensuring smooth IT operations. Highly skilled in providing hardware and network sup port. Authorized to work in Germany, currently seeking IT support roles.


SKILLS

  • Team Management 
  • Team Building 
  • Requirement Gathering 
  • User Management 
  • Management Reporting 
  • Documentation 
  • Networking 
  • Hardware 
  • Infrastructure Management 
  • Maintenance & Support 
  • Helpdesk Lead 
  • Reporting 
  • CCTV

Einsatzorte

Einsatzorte

Deutschland, Schweiz, Österreich
nicht möglich

Projekte

Projekte

13 years 9 months
2011-01 - 2024-09

Experience in setting up and maintaining local area networks

ITS Officer
ITS Officer
  • Experience in setting up and maintaining local area networks (LANs) and wireless networks (Wi-Fi).
  • Troubleshooting network issues such as slow speeds, connectivity problems, and IP conflicts.
  • Proven ability to provide excellent customer support and resolve technical issues promptly.
  • Effective communication skills for explaining technical concepts to non-technical users.
  • Strong analytical skills for identifying root causes of hardware and network problems.
  • Generating reports on system performance, network uptime, and maintenance activities.
  • Collaborating with cross-functional teams including IT administrators, engineers, and vendors.
  • Participating in project deployments and upgrades while adhering to timelines and quality standards.
  • Proficient in administering Windows Server.
  • Experience in user management, file permissions, and system security configurations.
  • Implementing backup strategies to safeguard critical data and ensuring disaster recovery plans are in place.
  • Setting up and managing virtual machines to optimize server resources and enhance scalability.
  • Maintaining system compliance with industry regulations and organizational policies.
  • Utilizing monitoring tools to proactively identify and resolve system performance issues.
  • Providing technical assistance and troubleshooting for desktop computers, laptops, mobile devices, and peripherals.
  • Installing and configuring hardware, software, and applications according to user requirements.
  • Configuring and supporting remote access solutions such as VPN and Remote Desktop Protocol (RDP).
  • Managing hardware procurement process including vendor negotiations, purchase orders, and asset tracking.
  • Conducting user training sessions on IT systems, software applications, and best practices.
  • Creating user guides and documentation to facilitate self-help resources and enhance user productivity.
  • Leading IT projects from initiation to completion, adhering to project timelines and budget constraints.
  • Evaluating vendor proposals and negotiating contracts to achieve cost-effective solutions for IT infrastructure needs.
  • Ensuring backup of critical systems and emails.
  • Conducting online meetings efficiently.
  • Overseeing IT equipment procurement.
  • Conducting research and development on new equipment.
  • Providing regular system updates, patches, and upgrades to ensure optimal performance and security of IT systems.
  • Responding to emergency IT situations and providing on-call support as needed.
  • Ensuring compliance with regulations related to computer hardware components.
  • Maintaining knowledge of industry trends and new technologies.
  • Developing technical specifications for computer hardware components.
  • Installing, configuring, and maintaining CCTV systems for security and surveillance purposes.
  • Conducting site surveys and providing recommendations on camera placement for optimal coverage.
  • Troubleshooting and resolving issues with CCTV systems to ensure continuous operation and security monitoring.
Peoples Steel Mills Limited
3 years
2008-01 - 2010-12

Responding to customer inquiries and technical issues

DSL Support Engineer
DSL Support Engineer
  • Responding to customer inquiries and technical issues related to DSL internet services via phone or online chat.
  • Troubleshooting DSL connectivity issues, modem configuration, network settings, and related problems.
  • Providing timely and effective resolutions to customer issues, while maintaining a high level of customer satisfaction.
  • Escalating issues to higher level technical support or network operations teams as needed.
  • Utilizing technical tools and diagnostic software to identify and resolve technical issues.
  • Recording and documenting customer interactions, technical issues, and resolutions in call center ticketing or CRM systems.
  • Staying up-to-date with industry trends and developments, as well as PTCL's products and services, to provide high-quality customer support.
  • Collaborating with other PTCL teams and departments, such as network operations, field technicians, and sales, to resolve customer issues and improve service delivery.
  • Meeting or exceeding individual and team performance metrics, such as call resolution times, customer satisfaction scores, as required by PTCL call center policies and procedures.
Pakistan Telecommunication Limited
1 year 4 months
2006-09 - 2007-12

Monitor and review sales orders to ensure accuracy

Data Entry Operator/ERP System Assistant
Data Entry Operator/ERP System Assistant
  • Monitor and review sales orders to ensure accuracy, including verifying payment and delivery details.
  • Manage inventory levels and collaborate with the production team to ensure sufficient stock for customer orders.
  • Process sales transactions in the Oracle ERP Supply Chain Management system, generating invoices and ensuring timely communic ation with customers.
  • Manage customer accounts, ensuring all information is accurate and addressing inquiries related to sales orders or payments.
  • Review cash flow from customers, reconcile discrepancies, and ensure timely payment processing.
  • Collaborate with finance, production, and shipping teams to ensure timely fulfillment and delivery of customer orders.
  • Analyze sales data to identify trends and forecast future sales and inventory needs.
  • Generate reports on sales, inventory levels, and cash flow from the Oracle ERP system for management.
  • Maintain accurate data in the Oracle ERP system, including sales orders and inventory levels.
  • Stay updated on changes to the Oracle ERP system and participate in training sessions to enhance skills.
Sidat Hyder Pvt. Limited

Aus- und Weiterbildung

Aus- und Weiterbildung

6 months
2021-07 - 2021-12

SAP Business One Training From Govt. Of Pakistan Program.

SAP Business One Functional Consultant Training, ExD (Excellence Delivered)
SAP Business One Functional Consultant Training
ExD (Excellence Delivered)
6 months
2012-01 - 2012-06

MCSE Training

Microsoft Certified System Engineer Training, Roshi Institute
Microsoft Certified System Engineer Training
Roshi Institute

Kompetenzen

Kompetenzen

Top-Skills

IT Support Hardware Setup Active Directory Customer Support Software Installation Printer Support LAN/WAN Troubleshooting Hardware Upgrades Virus Removal Troubleshooting

Produkte / Standards / Erfahrungen / Methoden

SUMMARY

An experienced IT professional with 14+ years in hardware and network support, specializing in troubleshooting and managing IT systems. Adept at resolving complex technical issues and ensuring smooth IT operations. Highly skilled in providing hardware and network sup port. Authorized to work in Germany, currently seeking IT support roles.


SKILLS

  • Team Management 
  • Team Building 
  • Requirement Gathering 
  • User Management 
  • Management Reporting 
  • Documentation 
  • Networking 
  • Hardware 
  • Infrastructure Management 
  • Maintenance & Support 
  • Helpdesk Lead 
  • Reporting 
  • CCTV

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