• Deep knowledge of Incident, Problem, Change, Configuration and Service Level Management
• Good knowledge of Service Request Management, Order Mngt and Reporting
• Knowledge on an architecture level how to embed ServiceNow into an E2E IT-Architecture
• Leading projects and sub streams within projects
• 8+ years working in T&T and customer quality improvement projects
• 8+ years IT consultancy for several ITIL processes
• 3+ years leadership experience in a multinational environment
• 10+ years working with HP Service and Asset Manager
• 4+ years working with Service Now ITSM module

Profile
I am an experienced ITSM consultant with extensive ITIL process and tooling expertise. I am based in the Rhine-Main area and am willing to travel nationally and internationally to support clients both on-site and remotely. In recent years I have focused on ServiceNow migration projects, transition and transformation projects, quality improvement programmes for customers to improve Incident, Change, Order, Service Level Mngt and Configuration Management processes as well as tool implementations for various customers.

Soft Skills

• Long term experience with cooperation with diverse cultures
• Collaboration within a living value framework of openness, trust and respect
• Communication skills and Out of the box thinking
• Strong goal oriented and analytic skills
• Strong creativity and connecting skills

Other projects

• KONE, BAT, Thyssen Krupp, gkvi, Union Investment ? T&T Projects
• Delaval, BAT, Heineken, Adidas, Merc, Shell ? Quality Improvement project
• T-Systems International ? Service Level Management Improvement project

Professional History

2023 - today
Customer: on request
Position: Senior IT Business Consultant

2019 - 2023
Customer: Pamina Group GmbH 
Position: IT Senior Consultant

2009 - 2019
Customer: T-Systems International GmbH/Slovakia
Position: IT Consultant, Team leader, Operation Manager, IT administrator