a Randstad company

IT Profi für die Hotellerie

Profil
Top-Skills
Projektleitung Hotel Neubau IT Hotel Pre-Opening IT Re-Branding Re-Furbishing Infrastrukturberatung WLAN
Verfügbar ab
01.11.2022
Noch verfügbar - Schnell sein lohnt sich: Der Experte kann bereits für Projekte vorgesehen sein.
Verfügbar zu
100%
davon vor Ort
100%
Einsatzorte

PLZ-Gebiete
Länder
Ganz Deutschland, Österreich, Schweiz
Remote-Arbeit
möglich
Art des Profiles
Freiberufler / Selbstständiger
Der Experte ist als Einzelperson freiberuflich oder selbstständig tätig.

1 Jahr 10 Monate

2021-01

2022-10

Project Management

Senior Project Manager IT
Rolle
Senior Project Manager IT
Projektinhalte

  • Rollout planning: preparing and supporting the roll-out of new POS software, staging of hardware, resource planning, hands-on support in stores
  • Projecting Store Transfers: consulting the national IT teams of other countries in planning the closing of regional companies and transferring more than 80 stores to other regional companies. Aligning all involved internal teams and external partners to be ready for the scheduled dates. Planning of resources
  • Developing standard processes and procedures

Kunde
ALDI Einkauf SE & Co. oHG
Einsatzort
Essen
1 Jahr 6 Monate

2019-04

2020-09

Cooperation with external vendors and suppliers

Area Technology Manager IT EAME/SWA
Rolle
Area Technology Manager IT EAME/SWA
Projektinhalte
  • Implementation of information technology systems in new projects and transitions 
  • Adherence to global standards for networking and applications 
  • Budgeting IT requirements for new projects and transitions 
  • Cooperation with external vendors and suppliers   
Kunde
Hyatt International EAME LLC
Einsatzort
Zürich, Switzerland
1 Jahr 8 Monate

2015-10

2017-05

Planning and projecting the implementation of the new EU GDPR

VP IT Governance & Strategy
Rolle
VP IT Governance & Strategy
Projektinhalte

  • Planning and projecting the implementation of the new EU GDPR: as the new EU General Data Protection Regulation comes into effect on May 28th, 2018 a lot of preparation and organisation is necessary to ensure compliance with the new rules. Processes and policies regarding the handling of personal data on own systems need to be reviewed. Third parties processing personal data must be audited. 
  • Planning and Execution of IT Audits: Creating IT Audit templates with Safetyculture?s iAuditor which were used for the audits on site. 
  • Implementing a Project Framework with Teamwork 
  • KPI Monitoring: monitoring of IT Financial KPIs of all hotels worldwide
  • Creating an IT Governance Framework (COBIT 5 Foundation): defining the needs for and benefits of IT Governance, implementing supportive tools like COBIT 5, taking the COBIT 5 Foundation course, convincing the board that Governance brings benefits and needing their support.
  • Projecting POS system migration to the Cloud: with the global roll-out of Oracle?s Opera Cloud PMS it was obvious to also migrate Micros 9700 POS to the new Oracle Simphony 2 POS cloud-based system. As all properties were meant to be migrated workshops with Oracle and designated members from the operations were held to define the setup of Simphony 2, to meet the requirements of all the different types of hotels. Monitoring and pushing the provisioning of the cloud environment to stay within the timeframe. 
  • Risk Management: establishing policies and procedures, regular definition of top IT risks and action planning, user training to create awareness, working on the findings of the Deloitte IT Audits and reporting to the board.


Achievements:

  • 30 audits in 8 months with an average score of 83% using iAuditor. Audits were done with own staff members; therefore, costs were kept at a minimum. 
  • Successful creation of the Mövenpick Simphony 2 POS standards which cover all needs of the hotels worldwide, no matter what size or type of operation. 
  • Successful implementation of a set of policies and procedures to mitigate or eliminate IT risks.  

Kunde
Mövenpick Hotels & Resorts Management FZ LLC
Einsatzort
Dubai, UAE
8 Jahre 3 Monate

2007-07

2015-09

IT Projects for new openings & take overs

Director of IT Europe
Rolle
Director of IT Europe
Projektinhalte

  • Responsible for 24 - 30 hotels across entire EU region including Germany, Switzerland, Holland, Czech Republic, Turkey and Italy 
  • 11 reporting team members: 1 Senior Network Manager, 2 System Managers, 7 IT Managers, 1 Junior IT Manager 
  • Budget responsibility: replacement of hardware, software upgrades & licensing, operational costs (e.g. communication, printing, etc.). For project budgets all IT relevant equipment and systems were considered (e.g. infrastructure (cabling), active/passive components, hardware, software & licenses, PMS, POS, PABX, Digital Signage, TV-Systems, WiFi, CCTV, etc.) The final budget was then given by the investor. 
  • IT Projects for new openings & take overs (passive/active infrastructure, PMS, POS, PABX, VPN, procurement) 
  • Projecting PMS migration (Fidelio to Protel): the project started in 2006 and was continued in 2007. Planning own resources and setting timelines with properties and suppliers for the migration, monitoring roll-out and customizing hosting environment to the increasing demand from the properties. 
  • Evaluating new POS system: identify the operational requirements of the departments concerned, create a functional specifications document, get presentations from several suppliers, compare quotes, shortlist qualified suppliers and negotiate final deal based on best fit and in accordance with budget. 
  • Projecting and migration from Novell Netware to Windows AD in cooperation with the head office IT: define the requirements for Windows AD and virtualization (server-hardware, memory and processor), create an inventory of all users, user rights and disk space used. Ordering new server-hardware, storage and backup equipment to be delivered to property in time for roll-out. Creating new images for workstations and laptops. Plan a timeline for each property and roll out with a team of 6 members. Re-image workstations on site. 22 properties were roll-out in 15 months as planned. 
  • Asset Management: keeping an up-to-date inventory of all IT assets in all properties. Monitoring depreciation and replacement of items in cooperation with accounting. 
  • Negotiating SLAs with senior level representatives or managing directors from external partners and suppliers.


Achievements:

  • Successful migration from Fidelio to Protel as a centralized solution hosted with an external partner. 
  • Successful migration of all 22 properties from Novell Netware eDir to Windows AD based on Microsoft Windows Server 2008 R2. Setup in a virtual environment based on ESX and HP hardware. Backup solution is vRangerPro with a QNAP storage device. Project budget CHF 1,5 M. 
  • Implementation and optimization of the WiFi infrastructure, achieving a customer satisfaction of over 80%. Project budget EUR 1 M.   

Kunde
Mövenpick Hotels Deutschland GmbH
Einsatzort
Stuttgart, Germany
7 Jahre

2000-07

2007-06

Evaluation of new PMS Software

Area IT Manager Europe
Rolle
Area IT Manager Europe
Projektinhalte

  • Extend of responsibility to Italy and North Africa: Mövenpick added new hotels to their portfolio. One new hotel in Tunisia, on in Morocco and one take-over in Rome. All three properties were under my responsibility. 
  • Projecting & migrating 15 hotels to the new EURO currency: establish a proper timeline to meet the official deadlines and not interrupt the hotel operation for too long. A tool was provided by Fidelio to convert all financial data. Very time-consuming project as the conversion had to be done on site for every single property. Duration was depending on the size of the database and dBase databases did not have the best performance. Therefore, a good timing was essential. 
  • Evaluation of new PMS Software: identify the operational requirements of the different departments, create a functional specifications document, get presentations from several suppliers, compare quotes, shortlist qualified suppliers and negotiate final deal based on best fit and in accordance with budget. As the decision was made for a centralized solution (cloud) negotiations took place with potential hosting partners to provide the required systems. 
  • Budget responsibility: replacement of hardware, software upgrades & licensing, operational costs (e.g. communication, printing, etc.). For project budgets all IT relevant equipment and systems were considered (e.g. infrastructure (cabling), active/passive components, hardware, software & licenses, PMS, POS, PABX, Digital Signage, TV-Systems, WiFi, CCTV, etc.) The final budget was then given by the investor. 
  • Planning and realising a VPN: managing and supporting the systems & networks of more than 20 hotels with a small team of 6 was time consuming and costly due to intensive travelling. Also, each hotel having one or more connections to the internet is a security issue and not easy to supervise. After defining the needs in terms of speed, availability and security, contracts with an internet provider and a partner to setup and manage the VPN with one central breakout point to the internet were settled. 
  • Migration to new OS Windows XP: define the requirements for Windows XP (hardware, memory, processor), create an inventory of all workstations and their current specifications (overall approx. 400 PCs & laptops), upgrade or replace where necessary. Install XP and other standard software on test hardware (3 different models) and create images. Plan a timeline for each property and roll out the new OS with a team of 6 members. 
  • IT Projects for new openings: for new hotel projects we had IT Brand Standards. Based on this document the developer created the drawings which were discussed, amended and approved. The construction was supervised and shortcomings or changes were addressed when necessary. Regular meetings with the investor and developer to be up to date and meet the timeline. Procurement and delivery of IT equipment, installation and staff training was planned in accordance with the construction progress and the given timeframe.


Achievements:

  • Successful migration of all European Fidelio installations to the new EURO currency 
  • Successful evaluation of a new PMS system for the German, Dutch and Swiss properties. The new PMS Protel was implemented as a centralized solution, hosted in the datacentre of an external partner. Benefits were: same setup for all properties, one database, easy consolidation of revenue and reporting. Project phase 2,5 years. 
  • Successful implementation of a VPN (Virtual Private Network) connecting all properties in Germany and Holland through CISCO VPN routers and redundant connections. Project phase 1,5 years. Later this technology was taken over by the head office in Switzerland for a global roll-out.   

Kunde
Mövenpick Hotels Deutschland GmbH
Einsatzort
Stuttgart, Germany
8 Jahre 6 Monate

1992-01

2000-06

Regular updates on Fidelio PMS

Systems Manager Europe
Rolle
Systems Manager Europe
Projektinhalte

  • Supporting & maintaining all IT systems of the hotels in Germany, Benelux and Prague (Novell Netware, Fidelio, MS Office, Windows) 
  • Regular updates on Fidelio PMS 
  • Projecting and installing complete networks (soft- and hardware) 
  • User training 


Achievements:

  • Installation of the active network components (HP switches) in new properties. Setup and configuration of servers with Novell Netware, installation and configuration of Fidelio (DOS).
  • Migration of two properties from IBM AS400 to a server/PC based environment. Installation of Novell Netware and Fidelio PMS (DOS). User training on Fidelio.    

Kunde
Mövenpick Deutschland GmbH
Einsatzort
Stuttgart, Germany
1 Jahr 6 Monate

1990-07

1991-12

Programming

Consultant / Programmer
Rolle
Consultant / Programmer
Kunde
Ploenzke Informatik
Einsatzort
Wiesbaden, Germany
2 Jahre 6 Monate

1988-01

1990-06

Hospitality

Consultant Hospitality
Rolle
Consultant Hospitality
Kunde
Nixdorf Computer AG
Einsatzort
Frankfurt, Germany
11 Monate

1986-12

1987-10

Education as Programmer (siehe Ausbildung)

11 Monate

1985-08

1986-06

General Management

Assistant General Manager
Rolle
Assistant General Manager
Kunde
Sporthotel Achental
Einsatzort
Grassau, Germany
1 Jahr 1 Monat

1984-03

1985-03

General Management

Assistant General Manager
Rolle
Assistant General Manager
Kunde
Alba Seehotel
Einsatzort
Herrsching, Germany

1983 - 1983: Sales


Rolle: Director of Sales

Kunde: Jubail International Hotel

Einsatzort: Al Jubail, Saudi Arabia


1981 ? 1982: Mehrere Projekte


Rolle: Positions in different hotels and restaurants: Front Office Clerk, Restaurant Manager


06/1978 ? 11/1980: Apprenticeship Hotel management


Kunde: Hilton International

Einsatzort: Munich, Germany

1 Monat

2022-02

2022-02

Scrum Master & Product Owner (PSM I & PSPO I)

1 Monat

2017-11

2017-11

Certification as EU GDPR Practitioner

11 Monate

1986-12

1987-10

Education

Programmer, Control Data Institut, Munich, Germany
Abschluss
Programmer
Institution, Ort
Control Data Institut, Munich, Germany

Top Skills
Projektleitung Hotel Neubau IT Hotel Pre-Opening IT Re-Branding Re-Furbishing Infrastrukturberatung WLAN
Produkte / Standards / Erfahrungen / Methoden

PERSONAL STATEMENT:

Seeking a position in the information technology department of a company where my extensive IT experience will be used to the full. I have a hotel management background and am working in the IT for more than 25 years. Responsibilities were i.a. smooth operation of all IT systems, implementation of new technologies, migration of PMS and POS systems (Fidelio, Protel, Opera, Micros, Matrix, Simphony 2), project management for more than 15 new openings and/or conversions throughout Europe and North Africa.


STRATEGY AND IMPLEMENTATION:

  • Implementation of WiFi in 2003 in all German properties as one of the first hotel chains 
  • Implementation of a centralized PMS (cloud) solution in 2006/2007 seeing that this has a significant impact on the hotel operation, guest experience and marketing. 
  • Implementation of a centralized Digital Signage System, reducing costs of local installations and maintenance (hardware, licenses).

 

LEADERSHIP AND MANAGEMENT:

  • Qualified instructor (trainer aptitude examination) 
  • Certificate of ?Leadership: Great Leaders ? Great Teams ? Great Results? (Franklin Covey) 
  • Managing hotels with 30 to 100 rooms as Assistant General Manager heading a crew of 15 to 60 members 
  • Leading an IT team of 11 members across Europe 


HOSPITALITY AND HOTEL EXPERTISE:

  • Hotel management apprenticeship at Park Hilton Hotel Munich, Germany 
  • 6 years hospitality experience in different positions: Front Office Clerk, Restaurant Manager, Director of Sales, Assistant General Manager 
  • 27,5 years? experience in hospitality information technology


IT TOOLS AND TECHNOLOGIES:

  • HP switches, servers, storage, tape drives, PCs, laptops, printers. QNAP 
  • Novell Netware, Microsoft Windows XP, Windows 7, Windows 10, Microsoft Windows Server 2008 R2, Microsoft Office 2003/2010, Office 365, Microsoft Exchange, Power BI, Teamwork, Samanage, Skype for Business, Fidelio, Protel, Micros 9700, Matrix POS, Opera (Oracle), Symphony 2 
  • Cisco Routers & Firewalls, ArcServe, vRangerPro, Azure  

Ihr Kontakt zu Gulp

Fragen? Rufen Sie uns an +49 89 500316-300 oder schreiben Sie uns:

Jetzt bei GULP Direkt registrieren und Freelancer kontaktieren