·         Developed ITSM Module with specific Target Operating Model (TOM) Processes / Common Service Data Model (CSDM)

·         Worked on special CMDB CI relationships

·         Worked on Asset Management

·         Worked on ServiceNow upgrade from Tokyo to Utah

·         Implemented CMDB 

·         Worked on ServiceNow Portal / Catalog Items

·         Worked on GRC & ERM Solutions

·         Handled stories as part of ServiceNow agile development module

·         Implemented ITOM Event Management integration with Monitoring Tools SCOM, Splunk, and Veritas which helped greatly in reducing infrastructure monitoring issues & noise

·         Worked on ITOM CMDB sanitization; wherein created transform map to load CMDB data along with the relationships from the excel which client has maintained

·         Implemented relationship between ITOM CI and Asset Management in ServiceNow

·         Done a POC for ServiceNow discovery in development instance

·         Build custom reports on Service Now and present them to management which shows how event management is reducing the noise from showing Events to Incidents ratio

Australian Mining Industry 

·         Developed Catalog items and Order Guides such as Hardware requests for new joiners

·         Handle the activities for timely upgrade/patch of SNOW instance: Cloning, draft Validation Document and test case

·         Worked on ITOM CI relationships

·         Worked on ServiceNow upgrade from New York to Orlando and Orlando to Quebec

·         Implemented ITOM CMDB by importing the CI classes manually from the excel extracted from the SNOW tool

·         Handled stories as part of ServiceNow agile development module

·         Supported in ITOM event management use cases for implementation, explaining it benefits

·         Implemented change management with standard change templates

·         Developed forms for record producers

·         Acted as subject matter expert in Service level agreement configuration

·         Developed more than 50 catalog items and created complex workflows for it

·         Implement Incident and Change modules with ServiceNow best practices

·         Worked on transform map and its scripts

Manufacturing and Cosmetic Industry