Senior IT manager with focus on processes, governance and lean operations.
Aktualisiert am 25.09.2023
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 02.10.2023
Verfügbar zu: 90%
davon vor Ort: 100%
Projektmanagement/Projektleitung
Service-Management
Managementberatung
DevOps
Lean Management
Organisationsberatung
Service-Level-Agreement
Outsourcing
English
German
Swiss-German
Norwegian
Swedish
Spanish

Einsatzorte

Einsatzorte

Zürich (+50km)
möglich

Projekte

Projekte

8 months
2021-05 - 2021-12

DevOps and process standardization

External consultant process design LEAN; SAFe; ITIL; DevOps
External consultant process design
* Defining Target Operating Model for newly established business unit
* Identify minimum set of roles and processes based both on ITIL and LEAN Agile (SAFe)
* Standardising core IT Service Management processes based on Swisscom's framework
* Design of standard process for internal Project and Portfolio Management
LEAN; SAFe; ITIL; DevOps
Swisscom
1 year 8 months
2020-05 - 2021-12

TOM and organizational design

External consultant organizational design target operating model; organizational design
External consultant organizational design
* Advising and supporting the definition and implementation of a new operating model.
* Advising and supporting the implementation of a standardised organisational model within company (consolidating five country organisations plus head quarter). 
target operating model; organizational design
Swiss Life Asset Managers
1 year 8 months
2020-05 - 2021-12

Outsourcing and service management

Process analyst IT Service Management ITIL; SLA; vendor management; service level management
Process analyst IT Service Management
* Designing relevant IT service management processes based on ITIL around outsourcing of workplace
Coordination with external service provider in establishing a joint Service Management Operational Handbook
* Advise customer in vendor- and service level management .
ITIL; SLA; vendor management; service level management
11 months
2019-06 - 2020-04

Operating and improving outsourcing framework

Outsourcing consultant Regulatory requirements; outsourcing; audits; internal control
Outsourcing consultant
* Ensuring all relevant risk management and compliance requirements were met
* Establish and conduct yearly internal audits of all FINMA-relevant outsourcing arrangements
* Coordination of all outsourcing activities within bank (IT and non-IT)
* Documentation of all relevant processes.
Regulatory requirements; outsourcing; audits; internal control
Bank Julius Baer
11 months
2019-06 - 2020-04

Internal service management and SLAs

Process analyst IT Service Management ITIL; internal SLAs; internal contracts
Process analyst IT Service Management
* Coordination and aligning internal IT, Procurement and Legal regarding standard contracts and SLAs with external providers
* Identify relevant KPIs related to external service providers
* Establish minimum requirements for standardised IT service management processes within the bank.
ITIL; internal SLAs; internal contracts
Bank Julius Baer
4 months
2019-02 - 2019-05

Outsourcing and service management

Process analyst IT Service Management ITIL; KPI; internal control; outsourcing
Process analyst IT Service Management
* Design and document several IT service management processes: Problem Management; Service Level Management; Service Catalogue Management; Service Reporting; Availability Management; Capacity Management; Service Asset- and Configuration Management; Information Security Management; Continual Service Improvement
* Close coordination with internal and external stakeholders
ITIL; KPI; internal control; outsourcing
Generali Switzerland
1 year
2017-10 - 2018-09

Establishing PMO, portfolio management, and internal controls

Head IT Projects & Governance PMO; portfolio management; internal controls
Head IT Projects & Governance
* Responsible for IT Project- and Portfolio Management, Service Management, Financial Management, Controls & Compliance Management
* Established processes and staffing of a PMO
* Established Service Level Management and Vendor Management processes and roles
* Established dedicated team for Internal Controls (based on ISO and COBIT) 
PMO; portfolio management; internal controls
KPMG Switzerland
10 months
2016-01 - 2016-10

ISO 27001 certification

Project manager ISO 27001; IT security; project management
Project manager
* Conducting gap-analysis of current and required standards
* Resource planning for closing identified gaps
* Establishing project controls in alignment with internal and external project staff
* Stakeholder management
* Documentation of processes and controls
* Supporting external certification audit
ISO 27001; IT security; project management
KPMG Switzerland
10 months
2015-10 - 2016-07

Outsourcing of internal workplace

Project Manager outsourcing; RfP; vendor management; service level management; service monitoring;
Project Manager
* Conducting RfP process and negotiating with vendors
* Definition of service levels and penalties
* Establishing Service Monitoring and Controls
* Aligning internal with external IT Service Management Processes
* Transfer of internal staff to external provider
outsourcing; RfP; vendor management; service level management; service monitoring;
KPMG Switzerland
2 years
2011-01 - 2012-12

Implementing disaster recovery (DR) datacenter (DC)

Program manager disaster recovery; business continuity; vendor management; project management
Program manager
* Infrastructure design for DR datacenter
* RfP and negotiations with external providers (hosting and infrastructure)
* Defining project plan with external providers
* Build-up of facilities and physical infrastructure
* Migration and testing of applications and data
disaster recovery; business continuity; vendor management; project management
KPMG Switzerland

Aus- und Weiterbildung

Aus- und Weiterbildung

2006 - 2013:

Institution: University of Strathclyde, Glasgow, UK

Education: Business Administration

Degree: Doctor of Business Administration


1999 - 2001:

Institution: University of Strathclyde, Glasgow, UK

Education: Business Administration

Degree: Master of Business Administration


1991 - 1993:

Institution: Uppsala University, Sweden

Education: Social Science

Degree: Master of Social Science

Position

Position

SENIOR PROJECT- AND SERVICE MANAGER

Kompetenzen

Kompetenzen

Top-Skills

Projektmanagement/Projektleitung Service-Management Managementberatung DevOps Lean Management Organisationsberatung Service-Level-Agreement Outsourcing

Produkte / Standards / Erfahrungen / Methoden

Profile:

  • Senior project- and service manager with extensive background from large and complex international organizations
  • Excellent interpersonal and stakeholder management skills
  • In terms of personal life, married with two grown sons and enjoy running and hiking in the mountains


Skills:

  • Project management
  • Progrmanagement
  • Service management
  • IT operations
  • DevOps / LEAN

Branchen

Branchen

Professional Services

Financial Services

Einsatzorte

Einsatzorte

Zürich (+50km)
möglich

Projekte

Projekte

8 months
2021-05 - 2021-12

DevOps and process standardization

External consultant process design LEAN; SAFe; ITIL; DevOps
External consultant process design
* Defining Target Operating Model for newly established business unit
* Identify minimum set of roles and processes based both on ITIL and LEAN Agile (SAFe)
* Standardising core IT Service Management processes based on Swisscom's framework
* Design of standard process for internal Project and Portfolio Management
LEAN; SAFe; ITIL; DevOps
Swisscom
1 year 8 months
2020-05 - 2021-12

TOM and organizational design

External consultant organizational design target operating model; organizational design
External consultant organizational design
* Advising and supporting the definition and implementation of a new operating model.
* Advising and supporting the implementation of a standardised organisational model within company (consolidating five country organisations plus head quarter). 
target operating model; organizational design
Swiss Life Asset Managers
1 year 8 months
2020-05 - 2021-12

Outsourcing and service management

Process analyst IT Service Management ITIL; SLA; vendor management; service level management
Process analyst IT Service Management
* Designing relevant IT service management processes based on ITIL around outsourcing of workplace
Coordination with external service provider in establishing a joint Service Management Operational Handbook
* Advise customer in vendor- and service level management .
ITIL; SLA; vendor management; service level management
11 months
2019-06 - 2020-04

Operating and improving outsourcing framework

Outsourcing consultant Regulatory requirements; outsourcing; audits; internal control
Outsourcing consultant
* Ensuring all relevant risk management and compliance requirements were met
* Establish and conduct yearly internal audits of all FINMA-relevant outsourcing arrangements
* Coordination of all outsourcing activities within bank (IT and non-IT)
* Documentation of all relevant processes.
Regulatory requirements; outsourcing; audits; internal control
Bank Julius Baer
11 months
2019-06 - 2020-04

Internal service management and SLAs

Process analyst IT Service Management ITIL; internal SLAs; internal contracts
Process analyst IT Service Management
* Coordination and aligning internal IT, Procurement and Legal regarding standard contracts and SLAs with external providers
* Identify relevant KPIs related to external service providers
* Establish minimum requirements for standardised IT service management processes within the bank.
ITIL; internal SLAs; internal contracts
Bank Julius Baer
4 months
2019-02 - 2019-05

Outsourcing and service management

Process analyst IT Service Management ITIL; KPI; internal control; outsourcing
Process analyst IT Service Management
* Design and document several IT service management processes: Problem Management; Service Level Management; Service Catalogue Management; Service Reporting; Availability Management; Capacity Management; Service Asset- and Configuration Management; Information Security Management; Continual Service Improvement
* Close coordination with internal and external stakeholders
ITIL; KPI; internal control; outsourcing
Generali Switzerland
1 year
2017-10 - 2018-09

Establishing PMO, portfolio management, and internal controls

Head IT Projects & Governance PMO; portfolio management; internal controls
Head IT Projects & Governance
* Responsible for IT Project- and Portfolio Management, Service Management, Financial Management, Controls & Compliance Management
* Established processes and staffing of a PMO
* Established Service Level Management and Vendor Management processes and roles
* Established dedicated team for Internal Controls (based on ISO and COBIT) 
PMO; portfolio management; internal controls
KPMG Switzerland
10 months
2016-01 - 2016-10

ISO 27001 certification

Project manager ISO 27001; IT security; project management
Project manager
* Conducting gap-analysis of current and required standards
* Resource planning for closing identified gaps
* Establishing project controls in alignment with internal and external project staff
* Stakeholder management
* Documentation of processes and controls
* Supporting external certification audit
ISO 27001; IT security; project management
KPMG Switzerland
10 months
2015-10 - 2016-07

Outsourcing of internal workplace

Project Manager outsourcing; RfP; vendor management; service level management; service monitoring;
Project Manager
* Conducting RfP process and negotiating with vendors
* Definition of service levels and penalties
* Establishing Service Monitoring and Controls
* Aligning internal with external IT Service Management Processes
* Transfer of internal staff to external provider
outsourcing; RfP; vendor management; service level management; service monitoring;
KPMG Switzerland
2 years
2011-01 - 2012-12

Implementing disaster recovery (DR) datacenter (DC)

Program manager disaster recovery; business continuity; vendor management; project management
Program manager
* Infrastructure design for DR datacenter
* RfP and negotiations with external providers (hosting and infrastructure)
* Defining project plan with external providers
* Build-up of facilities and physical infrastructure
* Migration and testing of applications and data
disaster recovery; business continuity; vendor management; project management
KPMG Switzerland

Aus- und Weiterbildung

Aus- und Weiterbildung

2006 - 2013:

Institution: University of Strathclyde, Glasgow, UK

Education: Business Administration

Degree: Doctor of Business Administration


1999 - 2001:

Institution: University of Strathclyde, Glasgow, UK

Education: Business Administration

Degree: Master of Business Administration


1991 - 1993:

Institution: Uppsala University, Sweden

Education: Social Science

Degree: Master of Social Science

Position

Position

SENIOR PROJECT- AND SERVICE MANAGER

Kompetenzen

Kompetenzen

Top-Skills

Projektmanagement/Projektleitung Service-Management Managementberatung DevOps Lean Management Organisationsberatung Service-Level-Agreement Outsourcing

Produkte / Standards / Erfahrungen / Methoden

Profile:

  • Senior project- and service manager with extensive background from large and complex international organizations
  • Excellent interpersonal and stakeholder management skills
  • In terms of personal life, married with two grown sons and enjoy running and hiking in the mountains


Skills:

  • Project management
  • Progrmanagement
  • Service management
  • IT operations
  • DevOps / LEAN

Branchen

Branchen

Professional Services

Financial Services

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