- Consulting customer stakeholders about Salesforce (CRM) features
- Focus on Pricing Management, Quoting/Offers, Contracting and Rebate Management domains
- Collaborating in team, which oi building a global CRM system to be used in 100+ countries
- Leading requirement workshops & managing stakeholders
- Requirements gathering
- Writing of concept document
- Creating process diagrams, user stories and screen wireframes
- Building Salesforce prototypes/PoCs
- DEV, test, and rollout support
- Analysing customer's existing system landscape
- Proposing optimal solution / integration architecture
- Drawing architecture diagrams
- Leading solution workshops
- Performing detailed gap analysis
- Creating a backlog for implementation phase
- Consulting customer stakeholders about Mirakl (MMP/marketplace) features and processes
- Consulting customer stakeholders about Salesforce CRM (Sales Cloud) and Salesforce Experience Cloud (portal/frontend) features
- Leading a Scrum team/squad of 10+ persons, which participates in a bigger Partner Mgmt Tribe (several "blueprinting" squads + several "implementation" squads)
- Leading requirements workshops / stakeholder management
- Writing user stories / review / approvals
- Supervising a implementation of functional roadmap of Salesforce Sales Cloud-based solution for Sales Partner Management
- Responsibility for non-functional requirements (NFR) roadmap and its implementation
- Executing Scrum ceremonies (Backlog Refinement, Sprint Planning, Sprint Review, Retrospective)
- Building / leading prototyping activities (integration of external EIAM with Salesforce)
- Ocassionally writing a solution design documents (e.g. integration of Salesforce with external systems)
International webshop & car subscription platform on basis of Salesforce.com/Magento
- building a CRM, PIM and Order Management for a german mobility start-up
- many functional modules built such as Lead&Oppty Mgmt, Customer Management, Product & Stock Management, Partner Mgmt/Portal, Order & Asset Mgmt, eWallets, Rating&Billing Mgmt, Customer Care
- leading a Salesforce development stream
- leading requirement workshops and gathering requirments
- designing Salesforce functional solutions and integrations
- writing user stories
- DEV, test and rollout support
- Administration and deployment of Salesforce
Project name Migration of ?MediaMarkt Club? loy. program on newer platform
Registration into loyalty program using Social Security Number
Launch of ?Saturn Card? loyalty program
Launch of first ?MediaMarkt Clubs?
2016
Data Warehouse/OLAP design & MicroStrategy BI 9/10 Suite ? several courses
2019
2020
Salesforce Certified Sales + Service Cloud Consultant ? 2 certificates
2022
2023
Profile
Versatile and certified IT senior expert with 17+ years of experience in CRM area in roles such as lead business analyst, product owner/manager, solution architect or system admin within several industries. I am interested in Salesforce- and Mirakl/eCommerce-freelance roles such as business analyst or architect.
IT Products & Methods
CRM & Loyalty
E-commerce
Magento, Salesforce B2B Commerce Cloud, IBM WCS, CMS, PIM, Stripe, Mirakl, Tradebyte
Web-Applications
Web & mobile applications (Springboot, Angular, React), microservices, cloud (Amazon), middleware
Business Intelligence
OLAP/BI, MicroStrategy Intelligence Server 9/10, OracleBI 11g + Publisher
Generic notations and standards
Waterfall, Scrum, SAFe, Kanban, Agile, CI/CD, DevOps, Prince2, BABOK, IREB, UML, BPMN, ARIS, SQL, ITIL
Personal characteristics
Analytical and conceptual thinker, committed, customer-oriented, organized, problem solver, foresighted, pragmatic, reliable, detail-oriented, professional, flexible, team player, quick learner, technically strong, emphatic, frank, calm, hands-on attitude, culturally friendly, innovative, role model, willing to help, assertive
- Consulting customer stakeholders about Salesforce (CRM) features
- Focus on Pricing Management, Quoting/Offers, Contracting and Rebate Management domains
- Collaborating in team, which oi building a global CRM system to be used in 100+ countries
- Leading requirement workshops & managing stakeholders
- Requirements gathering
- Writing of concept document
- Creating process diagrams, user stories and screen wireframes
- Building Salesforce prototypes/PoCs
- DEV, test, and rollout support
- Analysing customer's existing system landscape
- Proposing optimal solution / integration architecture
- Drawing architecture diagrams
- Leading solution workshops
- Performing detailed gap analysis
- Creating a backlog for implementation phase
- Consulting customer stakeholders about Mirakl (MMP/marketplace) features and processes
- Consulting customer stakeholders about Salesforce CRM (Sales Cloud) and Salesforce Experience Cloud (portal/frontend) features
- Leading a Scrum team/squad of 10+ persons, which participates in a bigger Partner Mgmt Tribe (several "blueprinting" squads + several "implementation" squads)
- Leading requirements workshops / stakeholder management
- Writing user stories / review / approvals
- Supervising a implementation of functional roadmap of Salesforce Sales Cloud-based solution for Sales Partner Management
- Responsibility for non-functional requirements (NFR) roadmap and its implementation
- Executing Scrum ceremonies (Backlog Refinement, Sprint Planning, Sprint Review, Retrospective)
- Building / leading prototyping activities (integration of external EIAM with Salesforce)
- Ocassionally writing a solution design documents (e.g. integration of Salesforce with external systems)
International webshop & car subscription platform on basis of Salesforce.com/Magento
- building a CRM, PIM and Order Management for a german mobility start-up
- many functional modules built such as Lead&Oppty Mgmt, Customer Management, Product & Stock Management, Partner Mgmt/Portal, Order & Asset Mgmt, eWallets, Rating&Billing Mgmt, Customer Care
- leading a Salesforce development stream
- leading requirement workshops and gathering requirments
- designing Salesforce functional solutions and integrations
- writing user stories
- DEV, test and rollout support
- Administration and deployment of Salesforce
Project name Migration of ?MediaMarkt Club? loy. program on newer platform
Registration into loyalty program using Social Security Number
Launch of ?Saturn Card? loyalty program
Launch of first ?MediaMarkt Clubs?
2016
Data Warehouse/OLAP design & MicroStrategy BI 9/10 Suite ? several courses
2019
2020
Salesforce Certified Sales + Service Cloud Consultant ? 2 certificates
2022
2023
Profile
Versatile and certified IT senior expert with 17+ years of experience in CRM area in roles such as lead business analyst, product owner/manager, solution architect or system admin within several industries. I am interested in Salesforce- and Mirakl/eCommerce-freelance roles such as business analyst or architect.
IT Products & Methods
CRM & Loyalty
E-commerce
Magento, Salesforce B2B Commerce Cloud, IBM WCS, CMS, PIM, Stripe, Mirakl, Tradebyte
Web-Applications
Web & mobile applications (Springboot, Angular, React), microservices, cloud (Amazon), middleware
Business Intelligence
OLAP/BI, MicroStrategy Intelligence Server 9/10, OracleBI 11g + Publisher
Generic notations and standards
Waterfall, Scrum, SAFe, Kanban, Agile, CI/CD, DevOps, Prince2, BABOK, IREB, UML, BPMN, ARIS, SQL, ITIL
Personal characteristics
Analytical and conceptual thinker, committed, customer-oriented, organized, problem solver, foresighted, pragmatic, reliable, detail-oriented, professional, flexible, team player, quick learner, technically strong, emphatic, frank, calm, hands-on attitude, culturally friendly, innovative, role model, willing to help, assertive