Certified IT expert with 17 years of experience in several roles, domains and industries. My focus is Salesforce (CRM) and Mirakl (marketplace)
Aktualisiert am 28.10.2024
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 01.01.2025
Verfügbar zu: 25%
davon vor Ort: 0%
Salesforce
Mirakl
Scrum Product Owner
SAFe
Geschäftsprozessanalyse
Geschäftsprozessmodellierung
Lösungsdesign
Applikationsarchitektur
SystemArchitektur
CRM
E-Commerce
Marketplaces
Order management
Business Analyst
English
fluent (C2 level)
German
fluent (C1/C2 level)
Slovak
Muttersprache
Czech
Muttersprache

Einsatzorte

Einsatzorte

Düsseldorf (+50km)
Deutschland, Schweiz, Österreich
möglich

Projekte

Projekte

2 months
2024-09 - now

Freelance IT consulting in client Salesforce and Mirakl/eCommerce roles and projects

Owner / Salesforce IT consultant / Mirakl-eCommerce IT consultant
Owner / Salesforce IT consultant / Mirakl-eCommerce IT consultant
on request
8 months
2024-03 - now

Global CRM Impementation (Salesforce)

Salesforce Consultant Salesforce Sales Cloud Geschäftsprozessanalyse ER-Diagramme
Salesforce Consultant

- Consulting customer stakeholders about Salesforce (CRM) features

- Focus on Pricing Management, Quoting/Offers, Contracting and Rebate Management domains

- Collaborating in team, which oi building a global CRM system to be used in 100+ countries

- Leading requirement workshops & managing stakeholders

- Requirements gathering

- Writing of concept document

- Creating process diagrams, user stories and screen wireframes

- Building Salesforce prototypes/PoCs

- DEV, test, and rollout support

Salesforce Sales Cloud
Salesforce Sales Cloud Geschäftsprozessanalyse ER-Diagramme
global tire manufacturer
remote
8 months
2024-02 - 2024-09

Implementation of a new CRM platform

Business/Salesforce Consultant / Architect
Business/Salesforce Consultant / Architect
  • After winning an international bid for implementation of a new CRM platform for a multinational German tire manufacturing holding, we?re starting a new CRM delivery program on basis of Salesforce CRM with 3 main workstreams: Business Process Design, Implementation and Rollout. 
  • In my position I was working as business process lead, being in contact with client business process owners, drafting new business processes, drafting a solution design/architecture and creating product backlog (epics, user stories). 
  • The planned Salesforce CRM system is planned to have following functionality soon: Lead Mgmt, Opportunity Mgmt, Customer Mgmt, Sales Planning, Visits/Campaigns Mgmt, Opportunity/Quote Mgmt, CPQ, Contract Mgmt, Rebate Management, Case / Customer Service Management, Reporting. 
  • The CRM system will be integrated with other systems such as ERP (SAP), IAM, Contract Lifecycle Mgmt, e-Signature, Power BI, pricing engine and further systems.
large multinational tire manufacturing holding, DE
5 years 5 months
2019-05 - 2024-09

various customer projects

Director Consulting Expert (Salesforce, eCommerce, Digital Transformation)
Director Consulting Expert (Salesforce, eCommerce, Digital Transformation)
  • Working in Digital Delivery team on various customer projects
  • Acting as business analyst, (proxy) product owner and solution architect
  • Functional lead of delivery teams (matrix-org.)
  • Managing project delivery via near- and off-shore resources
  • Business development, leading of customer workshops and sales pitches
  • Solution engineering and effort/cost estimations
  • Internal trainer for the domain Agile Requirements Engineering / user stories
  • Working on projects in Telecommunications, Retail or Mobility industries
  • Working on Salesforce/CRM solutions (Sales-, Service-, Community-, Vlocity Communicat. Cloud)
  • Working on e-Marketing solutions (Salesforce Marketing Cloud)
  • Working on eCommerce solutions (Salesforce Commerce Cloud, Magento, Mirakl, Tradebyte, Stripe)
  • Working on AWS-based web applications, (micro)services and API/middleware solutions
CGI Deutschland, Düsseldorf, Germany
3 months
2024-03 - 2024-05

eCommerce-marketplace integration - blueprinting (Mirakl)

Solution Architect Mirakl
Solution Architect
- Working with customer and team of consultants on blueprinting phase of a Mirakl marketplace introduction

- Analysing customer's existing system landscape 

- Proposing optimal solution / integration architecture

- Drawing architecture diagrams

- Leading solution workshops

- Performing detailed gap analysis 

- Creating a backlog for implementation phase

- Consulting customer stakeholders about Mirakl (MMP/marketplace) features and processes

Mirakl
Mirakl
leading european car spare parts webshop
remote
1 year 10 months
2022-06 - 2024-03

Partner Mgmt domain

Solution Architect/Technical Product Owner
Solution Architect/Technical Product Owner
  • I?m working in a combined position Solution Architect + Technical Product Owner for a large multinational telecommunications company in Partner Mgmt domain. 
  • We?re working on implementation of a new Partner Management + Portal solution based on Salesforce (Service- + Community Cloud) platform. 
  • The solution must be integrated with legacy Partner Management & Partner Portal, Contract- & Document Mgmt, Identity Mgmt, Commissioning, B2B-Sales platform, B2C-Sales platform (both based on SF Vlocity Comm. Cloud), Billing and Finance (SAP S4HANA). 
  • Through the re-implementation current Partner Mgmt-business processes shall be improved and redesigned. 
  • Due to this I initiated and lead a series of business workshops in various ?streams? (Master Data, Finance, Contract Mgmt, Commissioning, Identity Mgmt/APIs, Partner Care, Self-service/Portal, etc..). 
  • As per these workshops the current and future ?partner journeys? and processes were discussed, process and system charts / integrative data flows drafted and new business requirements documented (as ?epics/features? in Jira). 
  • Once ready I aligned these epics/features with all affected systems and drafting user stories. 
  • In the meantime, I?m focusing mainly on leading my delivery team (resources of external partner, 10+ members), we?re using a Scrum/PI methodology and implement the Salesforce solution 
large multinational telecommunications company, DE
1 year 11 months
2022-05 - 2024-03

Partner Management implementation (Salesforce)

Technical Product Owner & Solution Architect Salesforce Sales Cloud Scrum Product Owner
Technical Product Owner & Solution Architect

- Consulting customer stakeholders about Salesforce CRM (Sales Cloud) and Salesforce Experience Cloud (portal/frontend) features

- Leading a Scrum team/squad of 10+ persons, which participates in a bigger Partner Mgmt Tribe (several "blueprinting" squads + several "implementation" squads)

- Leading requirements workshops / stakeholder management

- Writing user stories / review / approvals

- Supervising a implementation of functional roadmap of Salesforce Sales Cloud-based solution for Sales Partner Management

- Responsibility for non-functional requirements (NFR) roadmap and its implementation

- Executing Scrum ceremonies (Backlog Refinement, Sprint Planning, Sprint Review, Retrospective)

- Building / leading prototyping activities (integration of external EIAM with Salesforce)

- Ocassionally writing a solution design documents (e.g. integration of Salesforce with external systems)

Salesforce Sales Cloud Salesforce Experience Cloud Sailpoint Forgerock EIAM
Salesforce Sales Cloud Scrum Product Owner
global telecommunications provider
remote
3 months
2022-04 - 2022-06

Blueprinting of new e-marketplace solution

Business Analyst/Solution Architect
Business Analyst/Solution Architect
  • I was working in a combined position Business Analyst + Solution Architect on blueprinting of new e-marketplace solution for a large international bike/fashion e-commerce company with HQ in Germany. 
  • My role was to identify existing business processes and draft the new future processes after implementation of marketplace. 
  • For that I was planning and leading customer workshops in domains such as Product Mgmt, Priceand Stock Mgmt, Order Capture/Shopping, Order & Returns Mgmt, Partner Onboarding, Cust. 
  • Communication, Customer Care, Payment, Billing & Finance. 
  • During this phase, processes were drafted, business requirements documented and, gap-analysis was performed and draft backlog created. 
  • In parallel I was responsible for integrating of the new e-marketplace solution (originally planned Tradebyte, finally chosen Mirakl) into existing system landscape, which consisted of ERP, PIM (Riversand), Webshop (SF Commerce Cloud), PSP (Adyen, Paypal), DAM, Customer Care (Freshdesk), SAP (Finance), various 3rd parties, internal microservices and middleware (Mulesoft). 
  • My comprehensive work was very well recognized and the client ?awarded? CGI with a contract for the implementation of the proposed solution.
bike/fashion e-commerce company, DE
1 year
2021-04 - 2022-03

Architecture Board

Solution Architect
Solution Architect
  • I was working as a Solution Architect, mainly in the CRM/Order Management domain for one medium-sized telecommunications company in Germany. 
  • Initially I was supporting the client with market research and assessment of new potential telco-order-management (OM) platforms. 
  • Based on our recommendation the client has chosen to use Salesforce/Vlocity Communications Cloud. 
  • We consulted the customer during contract negotiation with Salesforce and I continued with planning and analyzing the OM-product integration into existing system landscape. 
  • This was very challenging as the chosen product is very complex and customer already had another tailor-made legacy OM system live. 
  • I created a solution architecture for the MVP-implementation and also proposal for the final state. 
  • In parallel I worked on identifying the challenges, defining the backlog, DevOps concept and migration roadmap (from legacy to new platform). 
  • In the meantime I also supported the client with finding a best platform for Lead Management functionality. 
  • Their existing Salesforce Sales Cloud instance was reused for that and I created a solution architecture, initial backlog and effort estimation for the MVP solution. 
  • During whole course of assignment I was documenting the solutions and preparing decision proposals for client?s management (C-level).
middle-sized German telecommunications company, DE
2 years 6 months
2019-10 - 2022-03

International webshop & car subscription platform

International webshop & car subscription platform on basis of Salesforce.com/Magento

  • Goal of the project was to build an international (multi-country/saleslines) car subscription platform for German mobility company using Salesforce (order management/backend, partner portal) and Magento (webshop). 
  • I?m performing a role of Salesforce lead business analyst and solution architect, which consists of duties such as: planning, analysis, solution design, (agile) requirement engineering for Salesforce and Magento, steering of a Salesforce DEV team and feature sign-off. 
  • We?re using Sales Cloud (lead&oppty-, account-, product-, order-, asset-, mileage e-wallet/balance-, customer service- + other processes) and Community Cloud (for partner portal). 
  • The whole system architecture involved 10+ technical components/systems and 50+ APIs/services. 
  • The Salesforce part went live middle of March 2020 in order to enable partner onboarding and customer web storefronts (hyundai-abo.at, bmw-abo.ch and mini-abo.ch) soon after. 
  • By the end of the initial project phase I took over of additional Salesforce duties such as configuration, testing, rollout planning, deployment and release management also. 
  • In 09/2020 we rolled out also German versions of the platform (vivelacar.com and hyundaiabo.de) and we implemented new interesting domains such as: billing/finance, discounts/promotions, stock management, which concern several systems (Salesforce, webshop, billing, 3rd parties, ?). 
  • Eventually we automated marketing campaigns by implementing Salesforce Marketing Cloud. 

mobility company, DE
2 years 1 month
2019-07 - 2021-07

CRM & PIM & Order Management (Salesforce)

Business Analyst Lead & Solution Architect Salesforce Sales Cloud
Business Analyst Lead & Solution Architect

- building a CRM, PIM and Order Management for a german mobility start-up

- many functional modules built such as Lead&Oppty Mgmt, Customer Management, Product & Stock Management, Partner Mgmt/Portal, Order & Asset Mgmt, eWallets, Rating&Billing Mgmt, Customer Care

- leading a Salesforce development stream

- leading requirement workshops and gathering requirments

- designing Salesforce functional solutions and integrations

- writing user stories

- DEV, test and rollout support

- Administration and deployment of Salesforce

Salesforce WSO2 Salesforce Experience Cloud
Salesforce Sales Cloud
german mobility start-up
remote
3 months
2019-08 - 2019-10

?Channel Manager? in Digital Care unit

  • I was assigned as ?channel manager? to two agile squads (Incidents, DSL Onboarding) in Digital Care unit. 
  • My main duties was: process analysis, conception of new features, user stories specification, consulting and supporting the rebuild of one web application (Net Assistant) into Vodafone landscape. 
  • Being given the ?functional placement? by Vodafone I analyzed, designed the system architecture of the newer version which involved multiple input channels (SMS, IVR, Web), AI chatbot (for incident tree configuration), CRM systems, web-tracking/tag management solutions, output/campaign management systems and steered the necessary work packages into respective agile teams.
Vodafone DE GmbH, Düsseldorf
1 year
2018-05 - 2019-04

RISE

  • Goal of the project was to replace the existing international MediaMarkt/Saturn webshop (based on licensed IBM WebCommerce Suite) by a new, custom-built and highly-scalable solution located in public cloud and built using a microservices-technology (Java) and new frontend (ReactJS). 
  • I was working as a product owner of ?MyAccount? team, which was responsible for account creation, profile maintenance, wishlists, subscriptions, purchase history, order management features (status, reordering-, returns-) , loyalty- (registration- and current balances) and customer-care processes (chat, web-to-case) integration. 
  • We were collaborating closely with other webshop teams (Search, Checkout, Backoffice, ?) and other domains (CRM, Order Mgmt,..). 
  • The new webshop was rolled out in Q3 of 2019 to first salesline (MediaMarkt Germany ? mediamarkt.de). 
  • We also started the integration of Mirakl Marketplace for enabling 3rd parties to market their products on new website.
new MediaMarkt/Saturn webshop
2 years 8 months
2016-09 - 2019-04

human resources and technical capabilities

Expert / IT Product Owner (CRM / eCommerce)
Expert / IT Product Owner (CRM / eCommerce)
  • Cooperating with team of product owners, business, and country stakeholders
  • Leading a cross-functional team of analysts, developers, testers and engineers (up to 12 members)
  • Managing product team?s budget, human resources and technical capabilities
  • Maintaining product roadmap and team artifacts (vision, mission, goals, KPIs...)
  • Accepting and reviewing of business requests and changes (in JIRA/Confluence)
  • Requirements/user stories engineering in Jira
  • Planning of deliveries/releases (as per SAFe methodology, regular PI plannings)
  • Informing and negotiating with stakeholders about required/planned features
  • Refining, estimating, negotiating and planning of features with the team into iterations/sprints
  • Aligning needed changes and dependencies with other teams and departments
  • Reviewing and signing-off of developed functionalities (as per DoD criteria, sprint reviews, testing)
  • Reporting of team results on various stages and events
  • Discussing impediments, escalating solutions of problems, implementing process enhancements
  • Platform country rollout support (green field- / migrations, DE, NL, BE, AT, CH, TR)
Redblue Marketing GmbH (MediaMarktSaturn Retail Group), Munich, Germany
1 year 3 months
2017-03 - 2018-05

Migration of loy. program

Project name Migration of ?MediaMarkt Club? loy. program on newer platform

  • Goal of the project was to migrate the German ?MediaMarkt Club? program from an older platform (mainly based on data-warehouse) to a new platform (based on Comarch Loyalty suite). 
  • My team built several new capabilities such as recurring lotteries (?Mega Lucky Kick?) or incentivation schemas (?Digital Stampcard or Geschenke hoch 5?) in the new platform. 
  • Additionally we had to adjust all store- and online-enrollment processes and migrate 3 million loyalty members and 5 million visits/turnover counters so that customers wouldn?t notice a change. 
  • Due to stronger use of email campaigns and electronic coupons, the company will save millions of Euro in long term, gain more opportunities and provide much better experience to existing loyalty members. 
  • Due to intensive performance tests/tuning the rollout to cca. 250 stores during once day was absolutely smooth and without major issues.

MediaMarkt Germany
7 months
2017-06 - 2017-12

Registration into loyalty program

Registration into loyalty program using Social Security Number 

  • Goal of the project was enable Swedish customer to register into a loyalty program using only their Social Security Number. 
  • In order to achieve this goal, we integrated our member-enrollment touchpoints with a local Swedish provider (having access to citizens? data register). 
  • Additionally my team built a brand new tablet/iPad application, which enabled member registration directly at the cashier using only few touches. 
  • Finally we updated/synchronized whole customer base (cca. 300 thousand members) with their most actual data. 
  • Project launch was finalized before Christmas 2017, which allowed the salesline to gain a dozens of thousands new loyalty members within few weeks and save a lot of costs on undelivered post. 
  • The tablet solution enjoys a great user satisfaction and I was awarded with an internal prize for this achievement. 
  • It was one of the most challenging, while at the same time coolest projects I have ever worked on.

MediaMarkt Sweden
1 year
2016-09 - 2017-08

Launch of loyalty program

Launch of ?Saturn Card? loyalty program

  • Goal of the project was to build and customize a new platform (Comarch Loyalty) to be used for the rollout of German ?Saturn Card? loyalty program. 
  • I joined the running project and my team finalized development and rollout. 
  • The platform provides capabilities such as multi-channel enrollment, incentivation with point currency (Bits), upgrading member tiers/levels (White, Orange, Blue, Black) and electronic coupons for various services and discounts. 
  • We integrated the new platform with several existing systems, such as cashier (achieving realtime incentivation), customer- and product master data systems, webshop, store-service & call-center applications, data warehouse, campaign management (SAS Marketing) and other applications. 
  • We rolled out the program to cca. 150 stores, it has currently more than 1,5 million members and achieves above-average business results. 

Saturn Germany
7 months
2016-09 - 2017-03

Launch

Launch of first ?MediaMarkt Clubs?

  • Goal of the project was to rollout the new loyalty platform (Comarch Loyalty) to our Belgian and Dutch MediaMarkt salesline. 
  • Both saleslines had a running loyalty programs on our older- or 3rd-party platform before. 
  • We had to migrate millions of customers and adjust all enrollment processes. 
  • Thanks to new platform capabilities and integration with SAS Marketing the countries made use of multi-channel coupons and emailcampaigns in order to increase customer value and save program costs. 
  • For Belgium we additionally implemented a chip-reader software-solution so that customers can use their electronic ID cards during the program registration and for further purchases. 

MediaMarkt Belgium and Netherlands
5 years 8 months
2011-01 - 2016-08

Leading and participating in key projects and initiatives in CRM area

Senior Consultant / Lead Business Analyst (CRM & Loyalty)
Senior Consultant / Lead Business Analyst (CRM & Loyalty)
  • Working in multinational environment,
  • Leading a team of business and integration analysts (up to 8 persons),
  • Leading and participating in key projects and initiatives in CRM area,
  • Initially cooperating with business process engineers in areas of Order Capturing, eCommerce, Order Management, Sales Force Automation, Customer Service and Loyalty,
  • Maintaining idea/product backlogs, consulting and prioritizing with all stakeholders,
  • Requirements gathering and analysis (waterfall/agile),
  • Solution design/concepts elaboration (harmonized features),
  • Review and sign-off of new features (including external providers),
  • Support of DEV-, QA-, Ops- and Maint- teams,
  • Technical platform rollouts to countries,
  • Project management (planning, business cases + approvals, plan and budget tracking),
  • Change management and country/training support,
  • Loyalty program and promotions configuration (country-specific) 
METRO Systems GmbH, Düsseldorf, Germany

Aus- und Weiterbildung

Aus- und Weiterbildung

5 years 9 months
2002-09 - 2008-05

Master of Engineering, Information and Control Systems

Master (Dipl. Ing.), Faculty of Electrical Engineering and Informatics, Technical University of Zilina, Slovak Republic
Master (Dipl. Ing.)
Faculty of Electrical Engineering and Informatics, Technical University of Zilina, Slovak Republic
final thesis: Information Systems Effectiveness

Kompetenzen

Kompetenzen

Top-Skills

Salesforce Mirakl Scrum Product Owner SAFe Geschäftsprozessanalyse Geschäftsprozessmodellierung Lösungsdesign Applikationsarchitektur SystemArchitektur CRM E-Commerce Marketplaces Order management Business Analyst

Produkte / Standards / Erfahrungen / Methoden

Profile

Versatile and certified IT senior expert with 17+ years of experience in CRM area in roles such as lead business analyst, product owner/manager, solution architect or system admin within several industries. I am interested in Salesforce- and Mirakl/eCommerce-freelance roles such as business analyst or architect.


IT Products & Methods

CRM & Loyalty

  • Salesforce.com (Sales- & Service Cloud, Community Cloud, Marketing Cloud, Vlocity Communications Cloud)
  • Siebel CRM 8.x
  • Comarch Loyalty Management


E-commerce

Magento, Salesforce B2B Commerce Cloud, IBM WCS, CMS, PIM, Stripe, Mirakl, Tradebyte


Web-Applications

Web & mobile applications (Springboot, Angular, React), microservices, cloud (Amazon), middleware


Business Intelligence

OLAP/BI, MicroStrategy Intelligence Server 9/10, OracleBI 11g + Publisher


Generic notations and standards

Waterfall, Scrum, SAFe, Kanban, Agile, CI/CD, DevOps, Prince2, BABOK, IREB, UML, BPMN, ARIS, SQL, ITIL


Personal characteristics

Analytical and conceptual thinker, committed, customer-oriented, organized, problem solver, foresighted, pragmatic, reliable, detail-oriented, professional, flexible, team player, quick learner, technically strong, emphatic, frank, calm, hands-on attitude, culturally friendly, innovative, role model, willing to help, assertive

Branchen

Branchen

  • Wholesale
  • Retail
  • Telecommunications
  • Mobility
  • eCommerce
  • Manufacturing

Einsatzorte

Einsatzorte

Düsseldorf (+50km)
Deutschland, Schweiz, Österreich
möglich

Projekte

Projekte

2 months
2024-09 - now

Freelance IT consulting in client Salesforce and Mirakl/eCommerce roles and projects

Owner / Salesforce IT consultant / Mirakl-eCommerce IT consultant
Owner / Salesforce IT consultant / Mirakl-eCommerce IT consultant
on request
8 months
2024-03 - now

Global CRM Impementation (Salesforce)

Salesforce Consultant Salesforce Sales Cloud Geschäftsprozessanalyse ER-Diagramme
Salesforce Consultant

- Consulting customer stakeholders about Salesforce (CRM) features

- Focus on Pricing Management, Quoting/Offers, Contracting and Rebate Management domains

- Collaborating in team, which oi building a global CRM system to be used in 100+ countries

- Leading requirement workshops & managing stakeholders

- Requirements gathering

- Writing of concept document

- Creating process diagrams, user stories and screen wireframes

- Building Salesforce prototypes/PoCs

- DEV, test, and rollout support

Salesforce Sales Cloud
Salesforce Sales Cloud Geschäftsprozessanalyse ER-Diagramme
global tire manufacturer
remote
8 months
2024-02 - 2024-09

Implementation of a new CRM platform

Business/Salesforce Consultant / Architect
Business/Salesforce Consultant / Architect
  • After winning an international bid for implementation of a new CRM platform for a multinational German tire manufacturing holding, we?re starting a new CRM delivery program on basis of Salesforce CRM with 3 main workstreams: Business Process Design, Implementation and Rollout. 
  • In my position I was working as business process lead, being in contact with client business process owners, drafting new business processes, drafting a solution design/architecture and creating product backlog (epics, user stories). 
  • The planned Salesforce CRM system is planned to have following functionality soon: Lead Mgmt, Opportunity Mgmt, Customer Mgmt, Sales Planning, Visits/Campaigns Mgmt, Opportunity/Quote Mgmt, CPQ, Contract Mgmt, Rebate Management, Case / Customer Service Management, Reporting. 
  • The CRM system will be integrated with other systems such as ERP (SAP), IAM, Contract Lifecycle Mgmt, e-Signature, Power BI, pricing engine and further systems.
large multinational tire manufacturing holding, DE
5 years 5 months
2019-05 - 2024-09

various customer projects

Director Consulting Expert (Salesforce, eCommerce, Digital Transformation)
Director Consulting Expert (Salesforce, eCommerce, Digital Transformation)
  • Working in Digital Delivery team on various customer projects
  • Acting as business analyst, (proxy) product owner and solution architect
  • Functional lead of delivery teams (matrix-org.)
  • Managing project delivery via near- and off-shore resources
  • Business development, leading of customer workshops and sales pitches
  • Solution engineering and effort/cost estimations
  • Internal trainer for the domain Agile Requirements Engineering / user stories
  • Working on projects in Telecommunications, Retail or Mobility industries
  • Working on Salesforce/CRM solutions (Sales-, Service-, Community-, Vlocity Communicat. Cloud)
  • Working on e-Marketing solutions (Salesforce Marketing Cloud)
  • Working on eCommerce solutions (Salesforce Commerce Cloud, Magento, Mirakl, Tradebyte, Stripe)
  • Working on AWS-based web applications, (micro)services and API/middleware solutions
CGI Deutschland, Düsseldorf, Germany
3 months
2024-03 - 2024-05

eCommerce-marketplace integration - blueprinting (Mirakl)

Solution Architect Mirakl
Solution Architect
- Working with customer and team of consultants on blueprinting phase of a Mirakl marketplace introduction

- Analysing customer's existing system landscape 

- Proposing optimal solution / integration architecture

- Drawing architecture diagrams

- Leading solution workshops

- Performing detailed gap analysis 

- Creating a backlog for implementation phase

- Consulting customer stakeholders about Mirakl (MMP/marketplace) features and processes

Mirakl
Mirakl
leading european car spare parts webshop
remote
1 year 10 months
2022-06 - 2024-03

Partner Mgmt domain

Solution Architect/Technical Product Owner
Solution Architect/Technical Product Owner
  • I?m working in a combined position Solution Architect + Technical Product Owner for a large multinational telecommunications company in Partner Mgmt domain. 
  • We?re working on implementation of a new Partner Management + Portal solution based on Salesforce (Service- + Community Cloud) platform. 
  • The solution must be integrated with legacy Partner Management & Partner Portal, Contract- & Document Mgmt, Identity Mgmt, Commissioning, B2B-Sales platform, B2C-Sales platform (both based on SF Vlocity Comm. Cloud), Billing and Finance (SAP S4HANA). 
  • Through the re-implementation current Partner Mgmt-business processes shall be improved and redesigned. 
  • Due to this I initiated and lead a series of business workshops in various ?streams? (Master Data, Finance, Contract Mgmt, Commissioning, Identity Mgmt/APIs, Partner Care, Self-service/Portal, etc..). 
  • As per these workshops the current and future ?partner journeys? and processes were discussed, process and system charts / integrative data flows drafted and new business requirements documented (as ?epics/features? in Jira). 
  • Once ready I aligned these epics/features with all affected systems and drafting user stories. 
  • In the meantime, I?m focusing mainly on leading my delivery team (resources of external partner, 10+ members), we?re using a Scrum/PI methodology and implement the Salesforce solution 
large multinational telecommunications company, DE
1 year 11 months
2022-05 - 2024-03

Partner Management implementation (Salesforce)

Technical Product Owner & Solution Architect Salesforce Sales Cloud Scrum Product Owner
Technical Product Owner & Solution Architect

- Consulting customer stakeholders about Salesforce CRM (Sales Cloud) and Salesforce Experience Cloud (portal/frontend) features

- Leading a Scrum team/squad of 10+ persons, which participates in a bigger Partner Mgmt Tribe (several "blueprinting" squads + several "implementation" squads)

- Leading requirements workshops / stakeholder management

- Writing user stories / review / approvals

- Supervising a implementation of functional roadmap of Salesforce Sales Cloud-based solution for Sales Partner Management

- Responsibility for non-functional requirements (NFR) roadmap and its implementation

- Executing Scrum ceremonies (Backlog Refinement, Sprint Planning, Sprint Review, Retrospective)

- Building / leading prototyping activities (integration of external EIAM with Salesforce)

- Ocassionally writing a solution design documents (e.g. integration of Salesforce with external systems)

Salesforce Sales Cloud Salesforce Experience Cloud Sailpoint Forgerock EIAM
Salesforce Sales Cloud Scrum Product Owner
global telecommunications provider
remote
3 months
2022-04 - 2022-06

Blueprinting of new e-marketplace solution

Business Analyst/Solution Architect
Business Analyst/Solution Architect
  • I was working in a combined position Business Analyst + Solution Architect on blueprinting of new e-marketplace solution for a large international bike/fashion e-commerce company with HQ in Germany. 
  • My role was to identify existing business processes and draft the new future processes after implementation of marketplace. 
  • For that I was planning and leading customer workshops in domains such as Product Mgmt, Priceand Stock Mgmt, Order Capture/Shopping, Order & Returns Mgmt, Partner Onboarding, Cust. 
  • Communication, Customer Care, Payment, Billing & Finance. 
  • During this phase, processes were drafted, business requirements documented and, gap-analysis was performed and draft backlog created. 
  • In parallel I was responsible for integrating of the new e-marketplace solution (originally planned Tradebyte, finally chosen Mirakl) into existing system landscape, which consisted of ERP, PIM (Riversand), Webshop (SF Commerce Cloud), PSP (Adyen, Paypal), DAM, Customer Care (Freshdesk), SAP (Finance), various 3rd parties, internal microservices and middleware (Mulesoft). 
  • My comprehensive work was very well recognized and the client ?awarded? CGI with a contract for the implementation of the proposed solution.
bike/fashion e-commerce company, DE
1 year
2021-04 - 2022-03

Architecture Board

Solution Architect
Solution Architect
  • I was working as a Solution Architect, mainly in the CRM/Order Management domain for one medium-sized telecommunications company in Germany. 
  • Initially I was supporting the client with market research and assessment of new potential telco-order-management (OM) platforms. 
  • Based on our recommendation the client has chosen to use Salesforce/Vlocity Communications Cloud. 
  • We consulted the customer during contract negotiation with Salesforce and I continued with planning and analyzing the OM-product integration into existing system landscape. 
  • This was very challenging as the chosen product is very complex and customer already had another tailor-made legacy OM system live. 
  • I created a solution architecture for the MVP-implementation and also proposal for the final state. 
  • In parallel I worked on identifying the challenges, defining the backlog, DevOps concept and migration roadmap (from legacy to new platform). 
  • In the meantime I also supported the client with finding a best platform for Lead Management functionality. 
  • Their existing Salesforce Sales Cloud instance was reused for that and I created a solution architecture, initial backlog and effort estimation for the MVP solution. 
  • During whole course of assignment I was documenting the solutions and preparing decision proposals for client?s management (C-level).
middle-sized German telecommunications company, DE
2 years 6 months
2019-10 - 2022-03

International webshop & car subscription platform

International webshop & car subscription platform on basis of Salesforce.com/Magento

  • Goal of the project was to build an international (multi-country/saleslines) car subscription platform for German mobility company using Salesforce (order management/backend, partner portal) and Magento (webshop). 
  • I?m performing a role of Salesforce lead business analyst and solution architect, which consists of duties such as: planning, analysis, solution design, (agile) requirement engineering for Salesforce and Magento, steering of a Salesforce DEV team and feature sign-off. 
  • We?re using Sales Cloud (lead&oppty-, account-, product-, order-, asset-, mileage e-wallet/balance-, customer service- + other processes) and Community Cloud (for partner portal). 
  • The whole system architecture involved 10+ technical components/systems and 50+ APIs/services. 
  • The Salesforce part went live middle of March 2020 in order to enable partner onboarding and customer web storefronts (hyundai-abo.at, bmw-abo.ch and mini-abo.ch) soon after. 
  • By the end of the initial project phase I took over of additional Salesforce duties such as configuration, testing, rollout planning, deployment and release management also. 
  • In 09/2020 we rolled out also German versions of the platform (vivelacar.com and hyundaiabo.de) and we implemented new interesting domains such as: billing/finance, discounts/promotions, stock management, which concern several systems (Salesforce, webshop, billing, 3rd parties, ?). 
  • Eventually we automated marketing campaigns by implementing Salesforce Marketing Cloud. 

mobility company, DE
2 years 1 month
2019-07 - 2021-07

CRM & PIM & Order Management (Salesforce)

Business Analyst Lead & Solution Architect Salesforce Sales Cloud
Business Analyst Lead & Solution Architect

- building a CRM, PIM and Order Management for a german mobility start-up

- many functional modules built such as Lead&Oppty Mgmt, Customer Management, Product & Stock Management, Partner Mgmt/Portal, Order & Asset Mgmt, eWallets, Rating&Billing Mgmt, Customer Care

- leading a Salesforce development stream

- leading requirement workshops and gathering requirments

- designing Salesforce functional solutions and integrations

- writing user stories

- DEV, test and rollout support

- Administration and deployment of Salesforce

Salesforce WSO2 Salesforce Experience Cloud
Salesforce Sales Cloud
german mobility start-up
remote
3 months
2019-08 - 2019-10

?Channel Manager? in Digital Care unit

  • I was assigned as ?channel manager? to two agile squads (Incidents, DSL Onboarding) in Digital Care unit. 
  • My main duties was: process analysis, conception of new features, user stories specification, consulting and supporting the rebuild of one web application (Net Assistant) into Vodafone landscape. 
  • Being given the ?functional placement? by Vodafone I analyzed, designed the system architecture of the newer version which involved multiple input channels (SMS, IVR, Web), AI chatbot (for incident tree configuration), CRM systems, web-tracking/tag management solutions, output/campaign management systems and steered the necessary work packages into respective agile teams.
Vodafone DE GmbH, Düsseldorf
1 year
2018-05 - 2019-04

RISE

  • Goal of the project was to replace the existing international MediaMarkt/Saturn webshop (based on licensed IBM WebCommerce Suite) by a new, custom-built and highly-scalable solution located in public cloud and built using a microservices-technology (Java) and new frontend (ReactJS). 
  • I was working as a product owner of ?MyAccount? team, which was responsible for account creation, profile maintenance, wishlists, subscriptions, purchase history, order management features (status, reordering-, returns-) , loyalty- (registration- and current balances) and customer-care processes (chat, web-to-case) integration. 
  • We were collaborating closely with other webshop teams (Search, Checkout, Backoffice, ?) and other domains (CRM, Order Mgmt,..). 
  • The new webshop was rolled out in Q3 of 2019 to first salesline (MediaMarkt Germany ? mediamarkt.de). 
  • We also started the integration of Mirakl Marketplace for enabling 3rd parties to market their products on new website.
new MediaMarkt/Saturn webshop
2 years 8 months
2016-09 - 2019-04

human resources and technical capabilities

Expert / IT Product Owner (CRM / eCommerce)
Expert / IT Product Owner (CRM / eCommerce)
  • Cooperating with team of product owners, business, and country stakeholders
  • Leading a cross-functional team of analysts, developers, testers and engineers (up to 12 members)
  • Managing product team?s budget, human resources and technical capabilities
  • Maintaining product roadmap and team artifacts (vision, mission, goals, KPIs...)
  • Accepting and reviewing of business requests and changes (in JIRA/Confluence)
  • Requirements/user stories engineering in Jira
  • Planning of deliveries/releases (as per SAFe methodology, regular PI plannings)
  • Informing and negotiating with stakeholders about required/planned features
  • Refining, estimating, negotiating and planning of features with the team into iterations/sprints
  • Aligning needed changes and dependencies with other teams and departments
  • Reviewing and signing-off of developed functionalities (as per DoD criteria, sprint reviews, testing)
  • Reporting of team results on various stages and events
  • Discussing impediments, escalating solutions of problems, implementing process enhancements
  • Platform country rollout support (green field- / migrations, DE, NL, BE, AT, CH, TR)
Redblue Marketing GmbH (MediaMarktSaturn Retail Group), Munich, Germany
1 year 3 months
2017-03 - 2018-05

Migration of loy. program

Project name Migration of ?MediaMarkt Club? loy. program on newer platform

  • Goal of the project was to migrate the German ?MediaMarkt Club? program from an older platform (mainly based on data-warehouse) to a new platform (based on Comarch Loyalty suite). 
  • My team built several new capabilities such as recurring lotteries (?Mega Lucky Kick?) or incentivation schemas (?Digital Stampcard or Geschenke hoch 5?) in the new platform. 
  • Additionally we had to adjust all store- and online-enrollment processes and migrate 3 million loyalty members and 5 million visits/turnover counters so that customers wouldn?t notice a change. 
  • Due to stronger use of email campaigns and electronic coupons, the company will save millions of Euro in long term, gain more opportunities and provide much better experience to existing loyalty members. 
  • Due to intensive performance tests/tuning the rollout to cca. 250 stores during once day was absolutely smooth and without major issues.

MediaMarkt Germany
7 months
2017-06 - 2017-12

Registration into loyalty program

Registration into loyalty program using Social Security Number 

  • Goal of the project was enable Swedish customer to register into a loyalty program using only their Social Security Number. 
  • In order to achieve this goal, we integrated our member-enrollment touchpoints with a local Swedish provider (having access to citizens? data register). 
  • Additionally my team built a brand new tablet/iPad application, which enabled member registration directly at the cashier using only few touches. 
  • Finally we updated/synchronized whole customer base (cca. 300 thousand members) with their most actual data. 
  • Project launch was finalized before Christmas 2017, which allowed the salesline to gain a dozens of thousands new loyalty members within few weeks and save a lot of costs on undelivered post. 
  • The tablet solution enjoys a great user satisfaction and I was awarded with an internal prize for this achievement. 
  • It was one of the most challenging, while at the same time coolest projects I have ever worked on.

MediaMarkt Sweden
1 year
2016-09 - 2017-08

Launch of loyalty program

Launch of ?Saturn Card? loyalty program

  • Goal of the project was to build and customize a new platform (Comarch Loyalty) to be used for the rollout of German ?Saturn Card? loyalty program. 
  • I joined the running project and my team finalized development and rollout. 
  • The platform provides capabilities such as multi-channel enrollment, incentivation with point currency (Bits), upgrading member tiers/levels (White, Orange, Blue, Black) and electronic coupons for various services and discounts. 
  • We integrated the new platform with several existing systems, such as cashier (achieving realtime incentivation), customer- and product master data systems, webshop, store-service & call-center applications, data warehouse, campaign management (SAS Marketing) and other applications. 
  • We rolled out the program to cca. 150 stores, it has currently more than 1,5 million members and achieves above-average business results. 

Saturn Germany
7 months
2016-09 - 2017-03

Launch

Launch of first ?MediaMarkt Clubs?

  • Goal of the project was to rollout the new loyalty platform (Comarch Loyalty) to our Belgian and Dutch MediaMarkt salesline. 
  • Both saleslines had a running loyalty programs on our older- or 3rd-party platform before. 
  • We had to migrate millions of customers and adjust all enrollment processes. 
  • Thanks to new platform capabilities and integration with SAS Marketing the countries made use of multi-channel coupons and emailcampaigns in order to increase customer value and save program costs. 
  • For Belgium we additionally implemented a chip-reader software-solution so that customers can use their electronic ID cards during the program registration and for further purchases. 

MediaMarkt Belgium and Netherlands
5 years 8 months
2011-01 - 2016-08

Leading and participating in key projects and initiatives in CRM area

Senior Consultant / Lead Business Analyst (CRM & Loyalty)
Senior Consultant / Lead Business Analyst (CRM & Loyalty)
  • Working in multinational environment,
  • Leading a team of business and integration analysts (up to 8 persons),
  • Leading and participating in key projects and initiatives in CRM area,
  • Initially cooperating with business process engineers in areas of Order Capturing, eCommerce, Order Management, Sales Force Automation, Customer Service and Loyalty,
  • Maintaining idea/product backlogs, consulting and prioritizing with all stakeholders,
  • Requirements gathering and analysis (waterfall/agile),
  • Solution design/concepts elaboration (harmonized features),
  • Review and sign-off of new features (including external providers),
  • Support of DEV-, QA-, Ops- and Maint- teams,
  • Technical platform rollouts to countries,
  • Project management (planning, business cases + approvals, plan and budget tracking),
  • Change management and country/training support,
  • Loyalty program and promotions configuration (country-specific) 
METRO Systems GmbH, Düsseldorf, Germany

Aus- und Weiterbildung

Aus- und Weiterbildung

5 years 9 months
2002-09 - 2008-05

Master of Engineering, Information and Control Systems

Master (Dipl. Ing.), Faculty of Electrical Engineering and Informatics, Technical University of Zilina, Slovak Republic
Master (Dipl. Ing.)
Faculty of Electrical Engineering and Informatics, Technical University of Zilina, Slovak Republic
final thesis: Information Systems Effectiveness

Kompetenzen

Kompetenzen

Top-Skills

Salesforce Mirakl Scrum Product Owner SAFe Geschäftsprozessanalyse Geschäftsprozessmodellierung Lösungsdesign Applikationsarchitektur SystemArchitektur CRM E-Commerce Marketplaces Order management Business Analyst

Produkte / Standards / Erfahrungen / Methoden

Profile

Versatile and certified IT senior expert with 17+ years of experience in CRM area in roles such as lead business analyst, product owner/manager, solution architect or system admin within several industries. I am interested in Salesforce- and Mirakl/eCommerce-freelance roles such as business analyst or architect.


IT Products & Methods

CRM & Loyalty

  • Salesforce.com (Sales- & Service Cloud, Community Cloud, Marketing Cloud, Vlocity Communications Cloud)
  • Siebel CRM 8.x
  • Comarch Loyalty Management


E-commerce

Magento, Salesforce B2B Commerce Cloud, IBM WCS, CMS, PIM, Stripe, Mirakl, Tradebyte


Web-Applications

Web & mobile applications (Springboot, Angular, React), microservices, cloud (Amazon), middleware


Business Intelligence

OLAP/BI, MicroStrategy Intelligence Server 9/10, OracleBI 11g + Publisher


Generic notations and standards

Waterfall, Scrum, SAFe, Kanban, Agile, CI/CD, DevOps, Prince2, BABOK, IREB, UML, BPMN, ARIS, SQL, ITIL


Personal characteristics

Analytical and conceptual thinker, committed, customer-oriented, organized, problem solver, foresighted, pragmatic, reliable, detail-oriented, professional, flexible, team player, quick learner, technically strong, emphatic, frank, calm, hands-on attitude, culturally friendly, innovative, role model, willing to help, assertive

Branchen

Branchen

  • Wholesale
  • Retail
  • Telecommunications
  • Mobility
  • eCommerce
  • Manufacturing

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