• Responsible for the Customer Service Team, watch/jewellery atelier as well as administration/ back office department, team leader of 15 people, optimising processes and workflows.

• Translate strategy into actionable goals for performance and growth helping to implement organization-wide goal setting, performance management and annual planning
• Driving the company?s operating capabilities to surpass customer satisfaction and retention and company goals
• Overseeing marketing initiatives and implementing better business practices
• ?Listening? to the trends of the market and directing the market research efforts of the company
• Oversee company operations and employee productivity, building a highly inclusive culture ensuring team members thrive and organizational outcomes are met

• Comprehensive service provider that operates between Europe and China.
• Bringing renowned European retailers and Chinese tourists, along with the largest Chinese tour operators, together in a synergetic and value adding network.
• Company?s focus lies in intelligent FinTech and eCommerce solutions that simplify business operations between these parties.

• Lead Operations & Account Management team and build relationships with existing clients
• Define marketing strategies to support the company?s overall strategies and objectives
• Liaise with other departments to guide a unified approach to customer service, distribution etc. that meets market demands
• Prepares budgets, schedules, and other organisational reports as needed

• developing sales and marketing activities to raise brand awareness and reaching higher market share, running and monitoring market research and competitive analysis, managing the budget.

• close collaboration with the different Marketing Managers of each brand.
• Managing all Marketing activities for the countries Germany, Austria and Benelux.
• Public Relation work in-house, build up relationship to editors, influencers and bloggers, Social Media in order to increase the brand awareness for each single brand.

• Responsible for the German and Austrian market. 
• Developed integrated media strategy and managed the implementation of media plans, media budgets and post campaign analysis. Identify regional specific marketing activities to raise brand awareness and generate quality leadsfor the localmarket.

Duties: 

• Development of annual marketing plans in conjunction with the sales department for retail and wholesale business. 
• Budget and cost management to deliver all marketing activities within the agreed budget.
• Management of the entire product line life cycle from strategic planning to tactical activities with strict focus on monitoring of sales targets in order to align traffic results and expected conversion into sales.
• Clear set-up of KPI for each activity and ROI measurement.

• The Customer is a Non-Profit-Organization and a registered Association. 
• As a Joint Industry Committee they are operating in Research for Media Services

• The Customer is a financial service company for following areas: Life, Capital, Occupational disability, Construction- and Project financing