a Randstad company

Business Coach, Trainerin & Projektmanagerin mit Schwerpunkt Vertrieb, Customer Service & Salesforce

Profil
Top-Skills
Projektmanagement Trainer Coaching agiles Projektmanagement Vertrieb Callcenter Kundenbetreuung After Sales Salesforce.com Großkunden Teamleading Mitarbeiterführung Strategie
Verfügbar ab
21.08.2022
Noch verfügbar - Schnell sein lohnt sich: Der Experte kann bereits für Projekte vorgesehen sein.
Verfügbar zu
50%
davon vor Ort
10%
Einsatzorte

PLZ-Gebiete
Länder
Ganz Deutschland, Österreich, Schweiz
Remote-Arbeit
möglich
Art des Profiles
Freiberufler / Selbstständiger
Der Experte ist als Einzelperson freiberuflich oder selbstständig tätig.

7 Monate

2022-03

heute

Projektmanager, B2B Training Lead

Projektmanager agiles Projektmanagement Koordination Schulung
Rolle
Projektmanager
Projektinhalte
  • Agiles Projektmanagement

  • Koordination aller Trainings-Aktivitäten in einem großen Transformations-Projekt

Kenntnisse
agiles Projektmanagement Koordination Schulung
2 Jahre 6 Monate

2020-04

heute

Conception and implementation

Business Trainer & Coach
Rolle
Business Trainer & Coach
Projektinhalte
  • Designing & delivering customer experience training

  • Creating training materials

  • Coaching on customer experience, sales & communication

  • Supporting organizations with change projects

10 Monate

2019-06

2020-03

Conducting negotiations

Regional Sales Manager DACH
Rolle
Regional Sales Manager DACH
Projektinhalte
  • Growing revenue & margin in DACH & Italy (20% YoY growth)

  • Managing the after-sales processes

  • Building strong & sustainable customer relationships

  • Leading negotiations with strategic customers

  • Leading a team of Key Account Managers (on-site & remote)

  • Managing team & individual performance

Kunde
Sourceability Vertriebs GmbH
1 Jahr 5 Monate

2018-01

2019-05

Selection and implementation

Head of Internal Sales Global Accounts
Rolle
Head of Internal Sales Global Accounts
Projektinhalte
  • Growing sales & customer base (ca. 10 Mio ? revenue)

  • Reorganizing sales team & streamlining processes

  • Delivering outstanding customer experience

  • Leading the CRM tool selection & implementation

  • Managing the supply chain for emergency purchases

Kunde
Keller & Kalmbach GmbH
5 Jahre 9 Monate

2012-04

2017-12

Recruitment, training and development

Team Leader Inbound & Outbound DACH
Rolle
Team Leader Inbound & Outbound DACH
Projektinhalte
  • Leading the Business Contact Centre (30 employees, 2000 orders & 500 calls per day)

  • Leading Market & Business development teams

  • Growing customer satisfaction (NPS Score)

  • Managing the after-sales processes

  • Managing international customer service transition

  • Developing the team to outperform on KPIs

  • Hiring, onboarding & developing people

  • Designing & delivering training

  • Guaranteeing high employee retention by reducing churn

  • Working on TÜV ISO 9001 certification

Kunde
Farnell GmbH
1 Jahr 1 Monat

2011-03

2012-03

Training of sales and customer service teams

Nokia Academy Trainer
Rolle
Nokia Academy Trainer
Projektinhalte
  • Training sales & after-sales teams to achieve their targets

  • Coaching Field Force Representatives

  • Acquiring new customers

  • Building long term, sustainable customer relationships

  • Focusing on customer experince

Kunde
Nokia
2 Jahre 5 Monate

2008-11

2011-03

Management and coordination

Trainer
Rolle
Trainer
Projektinhalte
  • Managing and coordinating offshore transition training

  • Supporting customer service transition (DACH, Italy & CEE)

  • Implementing blended learning

  • Gathering training needs

  • Designing and delivering onboarding & customer service soft

  • skills training for over 1500 employees

Kunde
SHELL
1 Jahr 4 Monate

2007-07

2008-10

Supporting the sales organization

Sales Specialist
Rolle
Sales Specialist
Projektinhalte
  • Targeting new customer segments

  • Analyzing market & competition

Kunde
Köster Polska
11 Monate

2006-08

2007-06

Designing and implementing

Team Leader
Rolle
Team Leader
Projektinhalte
  • Building up and managing a team of 12 call center agents

  • Designing and implementing training on systems & processes

  • Growing customer satisfaction

  • Assuring the KPI?s are met

Kunde
Communication Factory

1 Monat

2022-04

2022-04

Agile Business Advanced - Maximizing Value (Product Owner)

Zertifizierung, IIABC.org
Abschluss
Zertifizierung
Institution, Ort
IIABC.org

Business Coach & Trainer

BBK BILDUNGSINSTITUT FÜR BERUF UND KOMMUNIKATION

Business Management

POLISHOPEN UNIVERSITY

International Relations

TISCHNER EUROPEAN

UNIVERSITY

German Muttersprache
Polish Muttersprache
English Verhandlungssicher

Top Skills
Projektmanagement Trainer Coaching agiles Projektmanagement Vertrieb Callcenter Kundenbetreuung After Sales Salesforce.com Großkunden Teamleading Mitarbeiterführung Strategie
Produkte / Standards / Erfahrungen / Methoden

KEY SKILLS

  • Leading winning customer service & sales teams

  • Delivering best-in-class customer experience

  • Solving complex problems

  • Training, coaching & presentation skills

IT SKILLS

  • salesforce.com

  • Office 365

  • Zoom

  • Webex

  • Canva

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