User/UX Researcher & Strategist to create products that connect with users and achieve business goals in the B2B & B2C industry
Aktualisiert am 16.12.2024
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 16.12.2024
Verfügbar zu: 100%
davon vor Ort: 100%
UX Testing & Development
Customer experience managment
User research & service design
quantitatives research
strategisches design
prozess implementierung
qualitatives research
innovation analysis
Product Management
Projektleitung
Workshop
Design-Thinking
Agile Coach
touchpoint management
german
native
english
fluent

Einsatzorte

Einsatzorte

Berlin (+50km) Düsseldorf (+50km)
Deutschland
Flexibel für remotes Arbeiten einsetzbar
möglich

Projekte

Projekte

13 Jahre 9 Monate
2011-04 - heute

Freelance: User & UX Research & Strategy -> Coach

Strategy & Research Freelance
Strategy & Research Freelance

  • Research & product dev. consultation & coaching
  • Consultation on ethnographic & UX research & strategic positioning e.g. GIZ (Inno Lab), Wantedly Inc
  • Coach for design-thinking methodology & customer centric processes e.g Accenture, Lamilux, BMW, Serbian Government

BMW, GIZ, ImpactHub, Accenture (launchlabs), Maschinenraum
2 Jahre 1 Monat
2020-09 - 2022-09

Build-up of research-team, Customer experience (CX) & Touchpoint program

Head of userlab Customer Experience management Kollaboratives Projektmanagement UX validation ...
Head of userlab

  • position & build-up a team of UX & User researcher, data-analysts and coaches to enable holistic customer-centric development and meet organisational demands
  • mgmt: stakeholder communication, internal process integration, strategic positioning, CX & Touchpoint program

internal touchpoint dashboard agile research integration digital portfolio personas & customer journey internal enablement
Customer Experience management Kollaboratives Projektmanagement UX validation ethnography interviews & FGs surveys pricing Adobe Acrobat opportunity mapping journeys & personas service design miro qualtrics Managementerfahrung
Viessmann
GER
3 Jahre 1 Monat
2017-08 - 2020-08

User & UX research, UX testing, Service design

Senior User Researcher interviews ux validation service design ...
Senior User Researcher

  • ethnography
  • interviews & FGs
  • surveys
  • pricing
  • opportunity mapping
  • journeys & personas
  • service design
  • CX framework

interviews ux validation service design Customer experience Preisfindung personas ethnography potenial analysis Acceptance Test Agile Coach Rapid Prototyping UI-Tests Good Research Practice
Viessmann
GER
2 Jahre 6 Monate
2014-09 - 2017-02

User research, Strategy, Concept development, MVP

Senior Strategic Designer personas customer journey Rapid Prototyping ...
Senior Strategic Designer

  • ethnographic research & conduction
  • synthesis & opportunity mapping
  • prototype conception & validation
  • usability testing
  • branding

personas customer journey Rapid Prototyping service design blueprint Agiles Testen interviews focus groups idea generation Acceptance Test Good Research Practice Usability-Design prototype testing UI-Tests surveys Coaching business model canvas in-home & expert interviews usability metric workshops B2C B2B
BCG Digital Ventures
1 Jahr 7 Monate
2012-02 - 2013-08

User research & Innovation strategy

Innovation Researcher ethnography trend evaluation storyboards ...
Innovation Researcher

  • user & trend research (nationally & globally)
  • innovation analysis (social & technological)
  • development of user profiles & needs
  • visualization of insights

ethnography trend evaluation storyboards system mapping archetypes primary research expert panels cultural immersion market & competitor matrix
PCH Innovations
Berlin, GER
3 Monate
2011-01 - 2011-03

usage analysis & development

Design Researcher workflow & user analysis trendforecast product conception ...
Design Researcher

usage analysis & development of packaging concept for Sheba (Mars)

workflow & user analysis trendforecast product conception testing
Square1design
Düsseldorf, GER
1 Jahr 1 Monat
2009-12 - 2010-12

conception, product & design

Junior Designer marketanalysis interviews & FGs prototyping (CAD) design
Junior Designer

conception, product & design development,ergonomic studies

marketanalysis interviews & FGs prototyping (CAD) design
P9 Design
new york, US

Aus- und Weiterbildung

Aus- und Weiterbildung

4 Monate
2021-09 - 2021-12

Leadership Coaching

IFP Institut, GER
IFP Institut, GER
1 Monat
2019-10 - 2019-10

NNG Certification: UX Research

Nielsen Norman Group, NL
Nielsen Norman Group, NL

courses: Analytics and User Experience, Measuring User Experience, The One-Person UX Team Tool Box, Usability Testing, User Interviews

11 Monate
2011-04 - 2012-02

Design Thinking Basic & Advanced track

HPI, Potsdam, GER
HPI, Potsdam, GER

Friederich II exhibit ?Friederisiko?, brandstrategy, conception of exhibition Johnson & Johnson, usertool für cancer care within the healthsystem

5 Jahre 7 Monate
2003-08 - 2009-02

Industrial Design Diplom

Industrial Design Diplom, Diplom Industrial Des. (1,9), Universität Wuppertal, GER
Industrial Design Diplom, Diplom Industrial Des. (1,9)
Universität Wuppertal, GER
strategic product development
10 Monate
2007-03 - 2007-12

Industrial design semester abroad NZ

Product Design Dept. Massey University, Wellington, NZ
Product Design Dept. Massey University, Wellington, NZ

product development & usage

Position

Position

I am interested in the application of research driven product development & strategies

Kompetenzen

Kompetenzen

Top-Skills

UX Testing & Development Customer experience managment User research & service design quantitatives research strategisches design prozess implementierung qualitatives research innovation analysis Product Management Projektleitung Workshop Design-Thinking Agile Coach touchpoint management

Produkte / Standards / Erfahrungen / Methoden

Adobe Suite (Indesign, Photoshop, Illustrator)
Experte
Qualtrics (CX)
Fortgeschritten
Google Drive
Experte
Miro
Experte
Adobe Suite (Premiere)
Fortgeschritten
QuestionPro
Experte
Confluence
Fortgeschritten
Gira
Fortgeschritten
Rapid prototyping (eg. Sketch, wireframing)
Experte
3D Renderings (SolidWorks, Rhino, Hypershot)
Fortgeschritten
XPSS
Basics
Excel
Fortgeschritten


Branchen

Branchen

B2B & B2C

  • Heating industry: Viessmann
  • SME: Lamilux, Braas Monier
  • Mobility: MAN, Bosch, Daimler, Jaguar & Landrover, Apcoa
  • Insurance: TK, Allianz
  • Consumer goods & Luxury: Henkel, Loreal, Lego, Cartier
  • Consultancy: Accenture, BCG Digital Ventures
  • NGO (GIZ)
  • Medicine: Merck

Einsatzorte

Einsatzorte

Berlin (+50km) Düsseldorf (+50km)
Deutschland
Flexibel für remotes Arbeiten einsetzbar
möglich

Projekte

Projekte

13 Jahre 9 Monate
2011-04 - heute

Freelance: User & UX Research & Strategy -> Coach

Strategy & Research Freelance
Strategy & Research Freelance

  • Research & product dev. consultation & coaching
  • Consultation on ethnographic & UX research & strategic positioning e.g. GIZ (Inno Lab), Wantedly Inc
  • Coach for design-thinking methodology & customer centric processes e.g Accenture, Lamilux, BMW, Serbian Government

BMW, GIZ, ImpactHub, Accenture (launchlabs), Maschinenraum
2 Jahre 1 Monat
2020-09 - 2022-09

Build-up of research-team, Customer experience (CX) & Touchpoint program

Head of userlab Customer Experience management Kollaboratives Projektmanagement UX validation ...
Head of userlab

  • position & build-up a team of UX & User researcher, data-analysts and coaches to enable holistic customer-centric development and meet organisational demands
  • mgmt: stakeholder communication, internal process integration, strategic positioning, CX & Touchpoint program

internal touchpoint dashboard agile research integration digital portfolio personas & customer journey internal enablement
Customer Experience management Kollaboratives Projektmanagement UX validation ethnography interviews & FGs surveys pricing Adobe Acrobat opportunity mapping journeys & personas service design miro qualtrics Managementerfahrung
Viessmann
GER
3 Jahre 1 Monat
2017-08 - 2020-08

User & UX research, UX testing, Service design

Senior User Researcher interviews ux validation service design ...
Senior User Researcher

  • ethnography
  • interviews & FGs
  • surveys
  • pricing
  • opportunity mapping
  • journeys & personas
  • service design
  • CX framework

interviews ux validation service design Customer experience Preisfindung personas ethnography potenial analysis Acceptance Test Agile Coach Rapid Prototyping UI-Tests Good Research Practice
Viessmann
GER
2 Jahre 6 Monate
2014-09 - 2017-02

User research, Strategy, Concept development, MVP

Senior Strategic Designer personas customer journey Rapid Prototyping ...
Senior Strategic Designer

  • ethnographic research & conduction
  • synthesis & opportunity mapping
  • prototype conception & validation
  • usability testing
  • branding

personas customer journey Rapid Prototyping service design blueprint Agiles Testen interviews focus groups idea generation Acceptance Test Good Research Practice Usability-Design prototype testing UI-Tests surveys Coaching business model canvas in-home & expert interviews usability metric workshops B2C B2B
BCG Digital Ventures
1 Jahr 7 Monate
2012-02 - 2013-08

User research & Innovation strategy

Innovation Researcher ethnography trend evaluation storyboards ...
Innovation Researcher

  • user & trend research (nationally & globally)
  • innovation analysis (social & technological)
  • development of user profiles & needs
  • visualization of insights

ethnography trend evaluation storyboards system mapping archetypes primary research expert panels cultural immersion market & competitor matrix
PCH Innovations
Berlin, GER
3 Monate
2011-01 - 2011-03

usage analysis & development

Design Researcher workflow & user analysis trendforecast product conception ...
Design Researcher

usage analysis & development of packaging concept for Sheba (Mars)

workflow & user analysis trendforecast product conception testing
Square1design
Düsseldorf, GER
1 Jahr 1 Monat
2009-12 - 2010-12

conception, product & design

Junior Designer marketanalysis interviews & FGs prototyping (CAD) design
Junior Designer

conception, product & design development,ergonomic studies

marketanalysis interviews & FGs prototyping (CAD) design
P9 Design
new york, US

Aus- und Weiterbildung

Aus- und Weiterbildung

4 Monate
2021-09 - 2021-12

Leadership Coaching

IFP Institut, GER
IFP Institut, GER
1 Monat
2019-10 - 2019-10

NNG Certification: UX Research

Nielsen Norman Group, NL
Nielsen Norman Group, NL

courses: Analytics and User Experience, Measuring User Experience, The One-Person UX Team Tool Box, Usability Testing, User Interviews

11 Monate
2011-04 - 2012-02

Design Thinking Basic & Advanced track

HPI, Potsdam, GER
HPI, Potsdam, GER

Friederich II exhibit ?Friederisiko?, brandstrategy, conception of exhibition Johnson & Johnson, usertool für cancer care within the healthsystem

5 Jahre 7 Monate
2003-08 - 2009-02

Industrial Design Diplom

Industrial Design Diplom, Diplom Industrial Des. (1,9), Universität Wuppertal, GER
Industrial Design Diplom, Diplom Industrial Des. (1,9)
Universität Wuppertal, GER
strategic product development
10 Monate
2007-03 - 2007-12

Industrial design semester abroad NZ

Product Design Dept. Massey University, Wellington, NZ
Product Design Dept. Massey University, Wellington, NZ

product development & usage

Position

Position

I am interested in the application of research driven product development & strategies

Kompetenzen

Kompetenzen

Top-Skills

UX Testing & Development Customer experience managment User research & service design quantitatives research strategisches design prozess implementierung qualitatives research innovation analysis Product Management Projektleitung Workshop Design-Thinking Agile Coach touchpoint management

Produkte / Standards / Erfahrungen / Methoden

Adobe Suite (Indesign, Photoshop, Illustrator)
Experte
Qualtrics (CX)
Fortgeschritten
Google Drive
Experte
Miro
Experte
Adobe Suite (Premiere)
Fortgeschritten
QuestionPro
Experte
Confluence
Fortgeschritten
Gira
Fortgeschritten
Rapid prototyping (eg. Sketch, wireframing)
Experte
3D Renderings (SolidWorks, Rhino, Hypershot)
Fortgeschritten
XPSS
Basics
Excel
Fortgeschritten


Branchen

Branchen

B2B & B2C

  • Heating industry: Viessmann
  • SME: Lamilux, Braas Monier
  • Mobility: MAN, Bosch, Daimler, Jaguar & Landrover, Apcoa
  • Insurance: TK, Allianz
  • Consumer goods & Luxury: Henkel, Loreal, Lego, Cartier
  • Consultancy: Accenture, BCG Digital Ventures
  • NGO (GIZ)
  • Medicine: Merck

Vertrauen Sie auf Randstad

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Im Bereich Arbeitnehmerüberlassung / Personalvermittlung

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