a Randstad company

I am an Research & Innovation analyst with strategic and tactical skills to create products & ideas that connect with users and achieve business goals

Profil
Top-Skills
- Primary qualitative research - UX strategy & concepts Service design & touchpoint management Coaching Design-Thinking quantitative research innovation analysis customer experience Projektleitung Teamleading Visualisierung Agile Coach
Verfügbar ab
17.11.2022
Aktuell verfügbar - Der Experte steht für neue Projektangebote zur Verfügung.
Verfügbar zu
100%
davon vor Ort
100%
Einsatzorte

Städte
Berlin (+50km) Düsseldorf (+50km)
PLZ-Gebiete
Remote-Arbeit
möglich
Art des Profiles
Freiberufler / Selbstständiger
Der Experte ist als Einzelperson freiberuflich oder selbstständig tätig.

11 Jahre 8 Monate

2011-04

heute

Research & product dev. consultation & coaching

Strategy & Research Freelance
Rolle
Strategy & Research Freelance
Projektinhalte

  • Consultation on ethnographic & UX research & strategic positioning e.g. GIZ (Inno Lab), Wantedly Inc
  • Coach for design-thinking methodology & customer centric processes e.g Accenture, Lamilux, BMW, Serbian Government

Kunde
BMW, GIZ, ImpactHub, Accenture (launchlabs), Maschinenraum
2 Jahre 1 Monat

2020-09

2022-09

Build-up & Management of Userlabs

Head of userlab Adobe Acrobat miro qualtrics ...
Rolle
Head of userlab
Projektinhalte

  • position & build-up a team of UX & User researcher, data-analysts and coaches to enable holistic customer-centric development and meet organisational demands
  • mgmt: stakeholder communication, internal process integration, strategic positioning, CX & Touchpoint programm

Produkte
internal touchpoint dashboard agile research integration digital portfolio personas & customer journey internal enablement
Kenntnisse
Adobe Acrobat miro qualtrics ethnography interviews & FGs UX validation surveys pricing opportunity mapping journeys & personas service design CX framework
Kunde
Viessmann
Einsatzort
GER
3 Jahre 1 Monat

2017-08

2020-08

UX validation

Senior User Researcher ethnography interviews ux validation ...
Rolle
Senior User Researcher
Projektinhalte

  • ethnography
  • interviews & FGs
  • surveys
  • pricing
  • opportunity mapping
  • journeys & personas
  • service design
  • CX framework

Kenntnisse
ethnography interviews ux validation Preisfindung personas potenial analysis service design Customer experience Acceptance Test Agile Coach Rapid Prototyping UI-Tests Good Research Practice
Kunde
Viessmann
Einsatzort
GER
2 Jahre 6 Monate

2014-09

2017-02

ethnographic research & conduction

Senior Strategic Designer B2C B2B customer journey ...
Rolle
Senior Strategic Designer
Projektinhalte

  • synthesis & opportunity mapping
  • prototype conception & validation
  • usability testing
  • branding

Kenntnisse
B2C B2B customer journey interviews focus groups personas service design blueprint idea generation Rapid Prototyping Agiles Testen Acceptance Test Good Research Practice Usability-Design UI-Tests surveys Coaching business model canvas in-home & expert interviews prototype testing usability metric workshops
Kunde
BCG Digital Ventures
1 Jahr 7 Monate

2012-02

2013-08

research-conception & -strategy

Innovation Researcher ethnography trend evaluation system mapping ...
Rolle
Innovation Researcher
Projektinhalte

  • innovation analysis (social & technological)
  • development of user profiles & needs
  • visualization of insights

Kenntnisse
ethnography trend evaluation system mapping storyboards archetypes primary research expert panels cultural immersion market & competitor matrix
Kunde
PCH Innovations
Einsatzort
Berlin, GER
3 Monate

2011-01

2011-03

usage analysis & development

Design Researcher workflow & user analysis trendforecast product conception ...
Rolle
Design Researcher
Projektinhalte

usage analysis & development of packaging concept for Sheba (Mars)

Kenntnisse
workflow & user analysis trendforecast product conception testing
Kunde
Square1design
Einsatzort
Düsseldorf, GER
1 Jahr 1 Monat

2009-12

2010-12

conception, product & design

Junior Designer marketanalysis interviews & FGs prototyping (CAD) design
Rolle
Junior Designer
Projektinhalte

conception, product & design development,ergonomic studies

Kenntnisse
marketanalysis interviews & FGs prototyping (CAD) design
Kunde
P9 Design
Einsatzort
new york, US

4 Monate

2021-09

2021-12

Leadership Coaching

IFP Institut, GER
Institution, Ort
IFP Institut, GER
Schwerpunkt
1 Monat

2019-10

2019-10

NNG Certification: UX Research

Nielsen Norman Group, NL
Institution, Ort
Nielsen Norman Group, NL
Schwerpunkt

courses: Analytics and User Experience, Measuring User Experience, The One-Person UX Team Tool Box, Usability Testing, User Interviews

11 Monate

2011-04

2012-02

Design Thinking Basic & Advanced track

HPI, Potsdam, GER
Institution, Ort
HPI, Potsdam, GER
Schwerpunkt

Friederich II exhibit ?Friederisiko?, brandstrategy, conception of exhibition Johnson & Johnson, usertool für cancer care within the healthsystem

5 Jahre 7 Monate

2003-08

2009-02

strategic product development

Industrial Design Diplom, Diplom Industrial Des. (1,9), Universität Wuppertal, GER
Abschluss
Industrial Design Diplom, Diplom Industrial Des. (1,9)
Institution, Ort
Universität Wuppertal, GER
Schwerpunkt
10 Monate

2007-03

2007-12

product development & usage

Product Design Dept. Massey University, Wellington, NZ
Institution, Ort
Product Design Dept. Massey University, Wellington, NZ
Schwerpunkt


I am interested in the application of research driven product development & strategies

german native
english fluent


Top Skills
- Primary qualitative research - UX strategy & concepts Service design & touchpoint management Coaching Design-Thinking quantitative research innovation analysis customer experience Projektleitung Teamleading Visualisierung Agile Coach
Produkte / Standards / Erfahrungen / Methoden

Industry knowledge:

B2B & B2C

  • Heating industry (Heizungsbranche)
  • mobility (MAN, Bosch, Jaguar & Landrover)
  • insurance (TK,Allianz)
  • consumer goods (Henkel, Loreal)
  • NGO (GIZ)


Programs:

  • 2D: Microsoft, Adobe Suite, Google Drive, Miro, Confuence, Gira
  • 3D: Cinema 4D, Hypershot, SolidWorks, Rhinoceros (basics)


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