Operational Excellence | Sustainable Growth | Team Leadership | Customer Development | Hands on Leadership | Interim Management
Aktualisiert am 05.02.2025
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 10.03.2025
Verfügbar zu: 100%
davon vor Ort: 100%
Mitarbeiterführung
Projektmanagement/Projektleitung
Project Controlling
Prozessberatung
Geschäftsprozessoptimierung
German
Mother tongue
English
C2
Spanish
B2

Einsatzorte

Einsatzorte

Berlin (+20km)
Deutschland
möglich

Projekte

Projekte

1 Jahr 11 Monate
2023-04 - heute

Development, maintenance, and continuous enhancement of long-term and strategic customer relationships

MANAGER // TEAM LEADERSHIP // CUSTOMER DEVELOPMENT
MANAGER // TEAM LEADERSHIP // CUSTOMER DEVELOPMENT
Exxeta is a company that challenges the traditional concept of consulting and technology. Digital services fuelled by passion and new perspectives are designed to create added value. The company focuses on the areas of mobility, energy, financial services and public institutions.
  • Development, maintenance, and continuous enhancement of long-term and strategic customer relationships
  • Responsibility for managing and steering strategically important customer projects, achieving revenue targets and identifying new business opportunities
  • Overseeing nearshore collaboration, ensuring quality, efficiency, and customer satisfaction through suitable processes and structures
  • Collaboration with internal departments (e.g. sales and technical teams) in the preparation and handling of tenders
  • Establishment and further development of the regional presence at the Exxeta offices in Berlin and Munich
  • Execution of active sourcing activities to recruit qualified professionals for the development of a new team
  • Development and optimization of cross-location team structures and processes to create an efficient and successful working environment
EXXETA AG
MUNICH, BERLIN
1 Jahr 4 Monate
2021-09 - 2022-12

Team leadership and development of up to 9 employees

HEAD OF IMPLEMENTATION DACH
HEAD OF IMPLEMENTATION DACH
parcelLab (Series C) is one of the leading providers of Software as a Service (SaaS)
solutions for customer communication in e-commerce. The company supports its
customers internationally in creating an outstanding customer experience.
  • Team leadership and development of up to 9 employees
  • Continuous analysis and optimization of strategic and operational team alignment based on rapid company growth
  • Creation of job advertisements, conducting application and recruitment interviews
  • Designing and conducting performance framework and reviews with employees
  • Introduction and monitoring of team KPIs and reporting
  • Conception of an agile project methodology and introduction of a project management tool
  • Conception and introduction of agile team structures
  • Collaboration with management and operational colleagues from sales, product and development departments
  • Introduction and training of a tool for company-wide knowledge documentation
PARCELLAB GMBH
MUNICH
1 Jahr 7 Monate
2020-02 - 2021-08

Set up and management of the technical account management team

TEAMLEAD TECHNICAL ACCOUNT MANAGEMENT
TEAMLEAD TECHNICAL ACCOUNT MANAGEMENT
  • Contentual and technical support of new customers in parcelLab services
  • Further development of the parcelLab solution
  • Establishment of processes, team and structures in the given area of responsibility
  • Participation in trade fairs, customer visits, sales support (especially with technical questions/onboarding of customers)
  • Support of business activities in other business units 
PARCELLAB GMBH
MUNICH
2 Jahre 1 Monat
2017-11 - 2019-11

WEB SHOP

PRODUCT OWNER WEB SHOP
PRODUCT OWNER WEB SHOP
BIRKENSTOCK DIGITAL GMBH
MUNICH
1 Jahr 11 Monate
2015-11 - 2017-09

various Projects

PRODUCT OWNER
PRODUCT OWNER

SINNERSCHRADER DEUTSCHLAND GMBH
MUNICH
1 Jahr
2014-09 - 2015-08

PROJECT COORDINATION

PROJECT COORDINATOR
PROJECT COORDINATOR


VISOZIAL E.V
AREQUIPA, PERU
1 Jahr 8 Monate
2012-10 - 2014-05

BUSINESS ANALYSE

BUSINESS ANALYST
BUSINESS ANALYST

INTERHYP AG
MUNICH

Aus- und Weiterbildung

Aus- und Weiterbildung

2010 - 2012
Hochschule München
Tourism Management
MASTER OF ARTS - Final grade 1.6

2006 - 2009
Accadis Business School Bad Homburg
International Business Administration
BACHELOR OF ARTS - Final grade 1.9

Kompetenzen

Kompetenzen

Top-Skills

Mitarbeiterführung Projektmanagement/Projektleitung Project Controlling Prozessberatung Geschäftsprozessoptimierung

Produkte / Standards / Erfahrungen / Methoden

Profile

This document is a sneak peek into who I am and how I work. With over a decade of experience, I have navigated customer interactions, managed projects, and streamlined processes across various industries. Transitioning my focus five years ago, I stepped into more strategic roles, emphasizing on building, and developing teams, client relationships and organizational structures. I am deeply committed to sustainable processes, utilizing KPIs to drive success and translate strategic goals into actionable plans ? fostering an environment where employees can thrive. To achieve this, I engage in open dialogue, set common goals, and regularly seek and provide feedback. I?d love to share my skills and experiences with other amazing people and products. I'm versatile in all things customer-related (B2B), projects, teams, processes, implementation, and operations.


VALUES

  • PRAGMATISM
  • EFFICIENCY
  • OPENNESS
  • EMPOWERMENT
  • JOY

Einsatzorte

Einsatzorte

Berlin (+20km)
Deutschland
möglich

Projekte

Projekte

1 Jahr 11 Monate
2023-04 - heute

Development, maintenance, and continuous enhancement of long-term and strategic customer relationships

MANAGER // TEAM LEADERSHIP // CUSTOMER DEVELOPMENT
MANAGER // TEAM LEADERSHIP // CUSTOMER DEVELOPMENT
Exxeta is a company that challenges the traditional concept of consulting and technology. Digital services fuelled by passion and new perspectives are designed to create added value. The company focuses on the areas of mobility, energy, financial services and public institutions.
  • Development, maintenance, and continuous enhancement of long-term and strategic customer relationships
  • Responsibility for managing and steering strategically important customer projects, achieving revenue targets and identifying new business opportunities
  • Overseeing nearshore collaboration, ensuring quality, efficiency, and customer satisfaction through suitable processes and structures
  • Collaboration with internal departments (e.g. sales and technical teams) in the preparation and handling of tenders
  • Establishment and further development of the regional presence at the Exxeta offices in Berlin and Munich
  • Execution of active sourcing activities to recruit qualified professionals for the development of a new team
  • Development and optimization of cross-location team structures and processes to create an efficient and successful working environment
EXXETA AG
MUNICH, BERLIN
1 Jahr 4 Monate
2021-09 - 2022-12

Team leadership and development of up to 9 employees

HEAD OF IMPLEMENTATION DACH
HEAD OF IMPLEMENTATION DACH
parcelLab (Series C) is one of the leading providers of Software as a Service (SaaS)
solutions for customer communication in e-commerce. The company supports its
customers internationally in creating an outstanding customer experience.
  • Team leadership and development of up to 9 employees
  • Continuous analysis and optimization of strategic and operational team alignment based on rapid company growth
  • Creation of job advertisements, conducting application and recruitment interviews
  • Designing and conducting performance framework and reviews with employees
  • Introduction and monitoring of team KPIs and reporting
  • Conception of an agile project methodology and introduction of a project management tool
  • Conception and introduction of agile team structures
  • Collaboration with management and operational colleagues from sales, product and development departments
  • Introduction and training of a tool for company-wide knowledge documentation
PARCELLAB GMBH
MUNICH
1 Jahr 7 Monate
2020-02 - 2021-08

Set up and management of the technical account management team

TEAMLEAD TECHNICAL ACCOUNT MANAGEMENT
TEAMLEAD TECHNICAL ACCOUNT MANAGEMENT
  • Contentual and technical support of new customers in parcelLab services
  • Further development of the parcelLab solution
  • Establishment of processes, team and structures in the given area of responsibility
  • Participation in trade fairs, customer visits, sales support (especially with technical questions/onboarding of customers)
  • Support of business activities in other business units 
PARCELLAB GMBH
MUNICH
2 Jahre 1 Monat
2017-11 - 2019-11

WEB SHOP

PRODUCT OWNER WEB SHOP
PRODUCT OWNER WEB SHOP
BIRKENSTOCK DIGITAL GMBH
MUNICH
1 Jahr 11 Monate
2015-11 - 2017-09

various Projects

PRODUCT OWNER
PRODUCT OWNER

SINNERSCHRADER DEUTSCHLAND GMBH
MUNICH
1 Jahr
2014-09 - 2015-08

PROJECT COORDINATION

PROJECT COORDINATOR
PROJECT COORDINATOR


VISOZIAL E.V
AREQUIPA, PERU
1 Jahr 8 Monate
2012-10 - 2014-05

BUSINESS ANALYSE

BUSINESS ANALYST
BUSINESS ANALYST

INTERHYP AG
MUNICH

Aus- und Weiterbildung

Aus- und Weiterbildung

2010 - 2012
Hochschule München
Tourism Management
MASTER OF ARTS - Final grade 1.6

2006 - 2009
Accadis Business School Bad Homburg
International Business Administration
BACHELOR OF ARTS - Final grade 1.9

Kompetenzen

Kompetenzen

Top-Skills

Mitarbeiterführung Projektmanagement/Projektleitung Project Controlling Prozessberatung Geschäftsprozessoptimierung

Produkte / Standards / Erfahrungen / Methoden

Profile

This document is a sneak peek into who I am and how I work. With over a decade of experience, I have navigated customer interactions, managed projects, and streamlined processes across various industries. Transitioning my focus five years ago, I stepped into more strategic roles, emphasizing on building, and developing teams, client relationships and organizational structures. I am deeply committed to sustainable processes, utilizing KPIs to drive success and translate strategic goals into actionable plans ? fostering an environment where employees can thrive. To achieve this, I engage in open dialogue, set common goals, and regularly seek and provide feedback. I?d love to share my skills and experiences with other amazing people and products. I'm versatile in all things customer-related (B2B), projects, teams, processes, implementation, and operations.


VALUES

  • PRAGMATISM
  • EFFICIENCY
  • OPENNESS
  • EMPOWERMENT
  • JOY

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