Train and advise course participants and high school students in the process of developing and improving their English communication skills. Instruct participants/students in the art of verbal and non-verbal communication methods, including conversational, writing, reading comprehension, speaking, listening, and grammar. Provide industry/job specific tailored courses for such fields as: Pharmaceutical/Medical; Technology; Sales; Manufacturing; Real Estate; and Education.

Current and Past Clients include: Bild Brauerei UG; Thales Language Services; Heidelberg Druckmaschinen AG; Heidelberg Cement Shared Services GmbH; Ascendis Pharma GmbH;
SIKA GmbH; SAS Institute GmbH; Promega GmbH; Sonoco Consumer Products Europe GmbH.

• Perform performance assessments to determine the skills gap between current and desirable learner skill levels
  Draw an individualized training and development concept that addresses the needs and expectations of the training
• Create and utilize various instructional curriculum resources to integrate competencies, goals, and objectives into lesson the training concept
• Adapt training content to meet the specific needs of course participants/students
• Deliver communication training in formal (classroom), informal (floor-walking) and online (e-learning and webinar) settings
• Conduct effective communication training sessions on soft skills topics such as listening, speaking, persuasion, and problem solving exercises
• Provide an active teaching/training atmosphere where course participants/students are challenged
• Provide continuous feedback on performance to assist course participants/students in improving their communicational skills and abilities

Responsible for the implementation of the banks supervisory and internal requirements for compliant authorization management (privilege management) within the bank in accordance with Section 25a, b KWG; authorization management; outsourcing management; and the Business Continuity Management of the KWG i.V. with MaRisk; the BAIT; and relevant requirements of the European Banking Supervision (EBA). These include legal requirements of the Federal Financial Services Authority (BaFin), and the European Central Bank (ECB).

• Provided consultation and support to internal departments (projects) in the implementation of data processing objects and authorization management concepts
• Knowledgeable of national and international laws, regulations, policies, and ethics governing cybersecurity for financial institutions
• Performed cross-system Segregation of Duties (SoD) controls for the Financial Holding Groupe (FHG)
• Monitored automated log files and reports for discrepancies and/or conflicts to granted privileges for applications
• Responsible for defining the issues/problems and developing a workable solutions to problems or malfunctions in reference to the bank’s access management system
• Identified systemic security issues in relation to the bank’s access management system with a focus on recommendations for enhancements or remediation
• Created relevant policies documentation and technical concepts documentation for authorization management
• Supported internal and external auditors during audits
• Responsible for the implementation and further development of the authorization system and the implementation of standards in accordance with regulatory requirements
• Created system documentation in English/German for service desk operations for use in managing access requests
• Created knowledge base articles, FAQ’s, and helpful tips on what to know and keep in mind before requesting access

Advised and trained corporate course participants in the process of developing and improving their Business English communication skills in order to perform their jobs more effectively. Instructed course participants in the art of verbal and non-verbal communication methods, including conversation, writing, reading comprehension, speaking, listening, and grammar. Provided industry/job specific tailored courses for such fields as: Pharmaceutical/Medical; Technology; Manufacturing; and Real Estate.

Companies included: Heidelberg Druckmaschinen AG; Heidelberg Cement Shared Services GmbH; Ascendis Pharma GmbH; SIKA GmbH; SAS Institute GmbH; Sonoco Consumer Products Europe GmbH.

• Carried out performance assessments to determine the skills gap between current and desirable learner skill levels

• Drew an overall and/or individualized training and development plan that addresses needs and expectations of the employees and business
• Created and utilized various instructional curriculum resources to integrate competencies, goals, and objectives into lesson plans
• Adapted training content to meet the specific needs of course participants
• Delivered communication training in formal (classroom), informal (floor-walking) or online (e-learning and webinar) settings
• Conducted effective communication training sessions on soft skills topics such as listening, speaking, persuasion, and problem solving exercises
• Provided an active teaching/training atmosphere where course participants are challenged
• Provided continuous feedback on performance to assist course participants in improving their communicational skills and abilities

Advisory role to an entertainment consultancy specializing in the Music and Creative Arts industries.

• Wrote, developed and strategized content for various social platforms
• Kept abreast of industry trends and competitive strategies to identify potential challenges and opportunities in the short and long term
• Promoted active engagement through social media outlets by interacting with and responding to followers
• Assisted with crisis and negative response communications
• Creative collaborator who takes initiative on projects and offers original ideas
• Quick-thinking problem-solver with excellent written and oral communication skills

Project Management Office team member for the Business Task Force (BTF) Central Services (CS) Team in the office of the Chief Information Security Office (CISO) for Global Access Management Identity & Access at Deutsche Bank in Frankfurt, Germany.

• Team Member role assisting in the analysis and remediation of the Functional Taxonomy results of the bank’s more than 1500 applications for violations in reference to the mandatory regulatory Segregation of Duty (SoD) requirement for all users with access rights (permissions) to a particular application
• Strategized to create remediation plans to correct violations with business units and key stakeholders such as the Business Information Security Officer (BISO), Information Technology Application Owner (ITAO), Technical Information Security Officer (TISO), Business Analysts, Segregation of Duty Manager (SoDM), and department leaders
• Using well-developed writing/editing skills, assisted in the creation and the reviewing of Key Operating Procedures (KOP) documentation to include presentation materials for meetings in English
• Continuously tracked and updated the remediation effort using HP ALM and weekly meetings with the Business Analysts conducting the Functional Taxonomy of the applications
• Scheduled, attended, and prepared meeting minutes to highlight issues discussed, milestone tracking, contributions/updates from project members, and agreed solutions
• Assisted in the creation and presentation of project documentation/visuals used during meetings/VTC’s
• Carried out specifically assigned in-depth analysis of workflow issues resulting in my recommendations being used to focus on timeliness, accountability, and dedicated oversight

Advisory role advising senior university management on their ICT security infrastructure

• Created strategies and plans that define how information technology should be utilized to support an organization's overall business strategy
• Identified the most important client IT issues, and maximized business value by conducting rigorous analyses and developing strategic roadmaps that address these issues
• Identified, assessed and solved complex business IT problems where analysis of situations or data requires an in-depth evaluation of variable factors
• Applied knowledge of standards and best practices to define IT governance and information security/assurance controls

Lead the transformation strategy for the development and implementation of a major overhaul of the internal workflows and operations to maximize revenue streams and cut cost.

• Provided management and staff advice to ensure to ensure that they were prepared for the overhaul and the expected results
• Assessed needs and designed strategies and implementation plans that supported organizational readiness for change, both pre and post project deployment
• Identified, analyzed, and prepared risk mitigation tactics to support desired objectives
• Ensured all communications, training tasks, and deliverables were integrated into and managed in the overall project work plan

• Identified and communicated emerging industry and competitive trends relevant to the firm's long-term strategy
• Developed a hypothesis for the strategic levers to test within the project resulting in prioritizing those levers
• Drove the analytics and research to test the prioritized strategic levers
• Collaborated closely with cross functional teams to implement the strategy
• Key resource for resolution of unique and/or complex business problems
• Advanced the interest of the company by serving on teams that are external to the organization when appropriate
• Continuously drove improvements and efficiencies beyond own scope of responsibility

Advisory role where I managed, supervised, and drove the global testing coordination and testing of the UAT by supervising and coaching a team of 9 UAT Testers (3-Fulltime/6-Parttime) during the testing phase of the Merck Millipore new global ecommerce website.

• Coordinated the planning, preparation, and execution of all UAT testing activities related to the customer’s new global ecommerce website for 18 countries covering Europe, North America, South America, and Southeast Asia
• Analyzed test scenarios based on common and prescribed standards , methods, tools and process models
• Created, updated, and documented the test planning to include the testing activities in regards to the project milestones and made adjustment where appropriate and as needed
• Evaluated the test results daily and presented the findings to project management and other stakeholders/departments
• Using a targeted/concerted approach, increased the daily test rate by 400% (from an average of 7 daily test to 35) which resulted in the project being completed 5 weeks ahead of schedule

Supervised a team of 6 Data Security Administrators in the delivery of day-to-day operational support and administration of the firm’s Global Access Administration for EMEA

• Provided on-boarding, off-boarding, transfers/access requests, and recertification/reconciliation activities adhering to departmental standards, policies and OLA’s
• Consulted with department leads on ordering the appropriate access rights to business applications and infrastructure components
• Resolved access and identity related problems according to defined KPI’s
• Fulfilled/resolved all service requests and incidents within the agreed SLA
• Drove process and workflow optimization using new software technologies and techniques
• Lead department level projects according to milestones and within budget constraints
• Audited security access control logs
• Developed Service Level Agreements (SLA) with other business units when bringing their operations into Global Access Administration’s scope
• Applied and executed standard information systems theories, concepts and techniques and assisted in the development of standards, processes and procedures
• Mentored and coached team members on issues/processes pertaining to data security

Technical Documentation Consultant in a consulting project with the United States Army Stryker Brigade in Vilseck, Germany. Provided technical documentation guidance in the development of end-user hardware operation manuals.

• Served as a Technical Documentation Consultant for the US Army in the development of easier to understand operator manuals of vendor specific hardware present inside the Stryker combat vehicle
• Formed relationships with the vendor representatives, management, knowledge experts, and end users to plan and prioritize resources in the production of the new operator manuals
• Managed team contributions, including providing editorial oversight and pitch-hitting when the situation warranted
• Improved the quality of the documentation through discussions and feedback with the knowledge experts and end users

Advisory/consulting role where I delivered and presented management consulting offerings focused on

helping the client identify and translate operational concepts into implemented solutions for their

targeted market.

• Created executive ready materials that communicated the “what and the why” of their work
• Generated creative concepts and recommended the use of conceptual thinking
• Developed consulting strategies to increase revenue streams and minimize cost through the use of technology applications
• Continuously drove improvements and efficiencies beyond own scope of responsibility

Advisory role where I trained the IPAXX staff on the varying aspects of IT business development.

• Developed and maintained heightened awareness of market dynamics, emerging opportunities and competitive trends; used this awareness to open up new client relationships
• Identified potential opportunities for IPAXX services and performed direct lead generation and outside sales efforts to engage these opportunities in dialogue leading to sales
• Provided market feedback to the organization to help adjust rates, offerings, and messaging to ensure IPAXX is keeping up with and staying ahead of market trends and client needs

Provided day-to-day operational, first-level technical support, and consulting for a large scale investment

bank network spread out between 12 office locations located in North America, Europe, and Asia.

• As a member of the firm’s IT Steering Committee, translated IT concepts and strategies into concrete action plans
• Developed and maintained subject matter expertise including specialty tools and utilities to troubleshoot and repair technical issues
• Worked closely with internal business units and external consultancy to define the requirements and solutions needed to support key IT business processes
• Audited system logs to verify integrity of security access controls
• Detected and reported incidents and problems encountered during the security audit process and took the necessary corrective action to solve them
• Linked users, processes, information, and technology to critical IT decisions
• Analyzed and defined problems and applied sound technology and business management processes to recommend technology solutions to meet the firm’s operational, productivity and service delivery needs
• Analyzed process flows to identify areas for improvement through the use of technology
• Technical Project Lead: Rollout of Windows 7 and Office 2007
• Conducted user training for users on new software/hardware technologies
• Responsible for the setup, configuration, administration and user training of the firm’s Blackberry handheld devices

ManTech International Corporation: USA/Seckenheim, Germany
Senior System Administrator/Analyst in the Network Operations Center (NOC) with the United States Army Material Command-European Headquarters in Seckenheim, Germany.
Senior System Administrator/Analyst

• Supervised a team of 5 System Administrators in the delivery of day-to-day operational support, administration, and technical assistance to users of a multi-user computing environment which consisted of 862 Users; 432 PC’s; 269 Laptops; and 27 Servers located throughout 6 European locations and 2 Southwest Asia locations
• Consistently analyzed IT security standards/protocols for weak areas
• Oversaw the training, performance, and mentoring of less experienced System Administrators

Global Service Desk Lead

• Developed, coordinated, and promoted the effective functioning of incident management and escalation processes across live systems and services
• Resolved technical problems by telephone, remotely, or in-person in support of client’s computer hardware, software, network, and telecommunications systems needs
• Researched, diagnosed and resolved hardware/software and network problems; made adjustments, installed fixes and performed tuning to resolve problems and achieve optimal performance

Blackberry Administrato

• Responsible for the setup/configuration, administration and user training of the client’s Blackberry handheld devices