- Internationale Projektleitung UCC, Microsoft Lync Server 2013 Umgebung Implementierung, Lync 2010 Client, POC Proof of Concept, Pilot Installation CITRIX XEN Desktop Tests, Polycom System Upgrades,
- SMART interaktive Whiteboard 70" implementierung, Mondopad, in Besprechungsräumen
- Videokonferenzsystem Implementierung International, TeleprPresence Systeme(cisco Tandberg Polycom - MOVI Jabber Desktop Videoconferencing - lifesize)in 36 Ländern,
- IT Prozessdefinitionen, Flowcharts, Netzwerkplaene, Trainigsmaterial und Schulungen.
- Loesungsdesign, Raumdesign, Interfacedesign fuer Telepresencesysteme
- Videokonferenz Definition des Managed Services - Service Controlling
- Video Conferencing 3rd Level Support and Video Systems Software updates
- Aufnahme von User Guides via IP Recording
- Videokonferenz Steuerung Programmierung Design und workflow - System Update
- Administration Videokonferenz Infrastruktur
- Intranet Webauftritt für Videokonferenz Systeme - international
- Qualität ISO 9001 Auditor - Webauftritt England
- Qualität ISO 14001 Zertifizierung & Auditor Webauftritt England
- Computer Plattform von Apple Macintosh auf PC - Europaweit
- Entwicklung einer Wissensdatenbank Knowledge Base( Implementierung und Anforderungsblatt - international
- Kalibrierung von Laserdruckern
- Entwicklung eines Projektdatenbanksystems DQP - für Halbleiterbranche - international
- Support und Service Management - User Suport
- Videokonferenz Buchungssystem Entwicklung
- Entwicklung Corporate CI mit Logo-Entwicklung
- Datenbanklösung für Bulthaup Küchen - Filemaker
- Datenbankentwicklung für Greisel Baustofe - Filemaker
- Entwicklung Schulungsmaterial
- Lotus-Notes Team-Room Erstellung und Verwaltung
- Erstellen von Präsentationen und Graphiken und Logoentwicklung
- Entwicklung eines Angebotsystems Datenbank . Filemaker - International
- Benchmarking von Computern, Scannern und Druckern
- Organisation von Messeauftritt und Open-House Verkaufsveranstaltungen
- Bilddatenbank incl. Digitale Photographie
- Schulung von Niku Workbench
- BICAM Prozessumstellung Europaweit
- Helpdesk Support
- Kundenumfragen
- Prozess und QualitaetauditsAudits
- Leitung eines Supportcenters
- Leitung eines Schulungscenters
- Umstellung von Windows NT auf Windows 2000 - europaweit
- Systemaustausch 400 Apple Desktop Computer Europaweit
- Schaltung von Werbungen
- Direktmarketing Aktionen
- Entwicklung eines Helpdesksystems, Ticketsystem - Filemaker
- Entwicklung von Schgulungs und Trainingplanungssystem für das Personalbüro
- Entwicklung eines Wettbewerbsystems - International (gold-Award für Chipentwicklungsteams)
PROJECT LIST [name by request] - 1989 till 2013
Roles: , Video Conference and Telepresence System Architect, Service Management, 3rd-Level Video Conference Support, IT Project Manager / Sen. System Developer / Quality Auditor ISO9001 & ISO 14001 / Support Manager /IT-Operations Manager / System Architect / Direct Support and Trainer
Please note that these projects wer extracted from my permanent Job assignment.
These projects represent a fraction of my actual job assignments.
____________________________________________________________________________________
JUL 2008 – Today
Freelancer [name by request]
Munich – Germany Role: UCC Consultant TelePresence and Managed Services. System Architecture
Specialisation & Service:
Video Conferencing Technical Expert and Project Management
Headquarters: Germany
Provisioning of Managed Services, implementation projects for new
Video Conference infrastructure, Development of processes for
global videoconferencing with internal sites and external partners.
Project Management support; development of Crestron control
panel design. Improvement of booking system. Development of
training materials; 3rd Level Support. Global site integrations.
System tests and issue analysis. Liaise with external service providers
SLA negotiation; Quality assurance. Server Infrastructure maintenance,
System and server configurations and updates. Ge3neral Telepresence consultation.
Hardware Experience:
Polycom HDX and VSX Codecs,CISCO MSE 8510, MSE 8710, Codian 4520, VCS-Expresway Cluster, VCS-Control Cluster, Most CICO codecs, , LifeSize Codecs, Content server, IP-VCR, CISCO Management Server (TMS), Cisco Gateway. Polycom PVX video desktop sw solution, SMART interaktive Displays, Mondopad interaktive Displays, Touch PCs
General Tools used:
MS Office, Adobe Acrobat and PDF tools, ArcSight Logger, Polycom PVX sw;
Codian Director, Crestron, Polycom HDX and SD codecs, Tandberg Codecs,
Lotus Notes, CISCO TMS; WinSCP, Putty, Command Line, Hyper Terminal,
Visio, Win@pproach, Remote Desktop, Web-Ex, Jabber Client. CISCO SoftPhone
____________________________________________________________________________________
Customer: Lekkerland GmbH Frechen (Food Industry)
OCT 2012 - DEC 2013
Personal milestones:
international Project / Program Management, Microsoft Lync 2013 UCC Implementation, Proof of Concept, innovartive, Lync-based Conference Room Design with 70" SMART interactive Displayscombined with Touch PCs, HW Tests, Polycom Telepresence Systems switched from ISDN to IP, Training of Employees, creation of training materials / user guides, concepts and presentations, supporting IT office move. System Tests.
____________________________________________________________________________________
Customer: British Telecom Germany, BASF AG (Ludwigshafen)
JUN 2012 – SEP 2012
Personal milestones:
Successful server infrastructure configuration and testing, Upgrade HD Server Infrastructure
Test within Polycom HDX hw and PVX sw client in combination with CISCO environment
Successful CISCO Jabber Client launch with 200 pilot users, Bandwidth regulation and zone concept definition. Extensive verification and function analysis.
TMS Analytics Extension integration. Deliver acceptance-ready infrastructure.
2nd Level Support. Close collaboration with CISCO to close a large number of TAC issues.
____________________________________________________________________________________
Customer: Amadeus DataCenter GmbH (Erding – Munich Airport)
JUL 2008 – APR 2012
Personal milestones:
Fast integration within an international team, creating excellent synergies and
top results within short time; close collaboration with several departments around the globe. Configuration of over 150 TelePresence systems worldwide.
Roll-out of 750 Jabber desktop clients, project responsibility for server backbone. Vendor assessment Provided 2ndand 3rdlevel training to support regional IT staff.
Creation of network plans and a number of technical procedures and service
flow charts. Successful completion of several global IT infrastructure projects.
Customer: Qimonda AG
Project Name: Development of a Video Booking System - VIBOS
Location: International
Project Team: 3
Users: 350
Duration: 2008 - 3 weeks
Project Scope:
Development of a web-based video booking system. This system allows not only
to book rooms, and mobile devices, but also invite employees via Outlook.
Project Description
It was necessary to develop a proprietary solution as it was important to be
able to not only book the video conferencing rooms for a certain date,
but also to invite participants. For one meeting several rooms can be booked
at once. This system also allows to communicate schedule changes immediately
to people invited. It also shows immediately whether the room is reserved for
a local meeting or a video conference. The booking system is so intuitive
that users can differentiate the various systems and how to choose the
appropriate systems. The video conferencing rooms and systems access is
granted by user access rights. This database also provides information about
system owners and local support. Various links connect to Q-share intranet
sites with documents containing instructions, user manuals and system
specifications for all all available VC rooms and systems as well as a
Gatekeeper address book including the portable laptop systemss
Conclusion:
This system solved all booking issues and covered any possible video-conferencing
scenario. It acts as a single point of reference, with all necessary
information and links to the Intranet - (Q-Share), which contains a support
section and in-depth engineering information such as configuration plans,
manuals etc. This tool was key for the operational concept.
Tools used:
Hardware: PC - SQL server2003
Software: MS Project, Excel, PowerPoint, Frontpage, HyperSnap, MS Outlook, VIBOS, Polycom
Project Name: Crestron Control Center Program - VC
Location: International
Project Team: 4
Users: 250
Customer: Qimonda AG
Duration: 2008 - weeks
Project Scope:
Design and standardisation of the Crestron Unit user interface.
Define masks according to corporate design standards as well as the functional flow.
Project Description:
The Crestron Control Unit manages the video conference system at each
production site. My task was to design the user interface according to the
desired controls, and improve the functional flow. At the same time make sure
the interface looks according to Qimonda's CI and standardising the control
of 6 slightly different video conference rooms. It was necessary to analyse
the differences of the six sites and update them to a VC control matching 99 %
of all functions. The challenge was to design a control unit that eliminates
the complexities of video conferencing, and making it so intuitive that an
untrained user would be able to initiate a multi-site video conference meeting
without the help of a specialist. Together with an external Partner, we managed
to reprogram the system within 3 days. The update required thorough pre-analysis
and design of the various elements, as well as thorough testing of each function.
The Control Units were updated remotely via FTP.
Conclusion:
These control units were standardised in a way, that they work in the same way
at each site (Suzhou, Malacca, Richmond, Munich, Dresden, Porto) The system
administrators and users were extremely satisfied, not only because all bug-fixes,
but also because of several additional functions that improved the usability
of the video conference centers substantially. The sleek user interface allowed
multi-site video conferences to be initiated with only 2 clicks on the
touch-panel. The standardisation will save cost also in the future, when additional
sites are added or the control panel needs to be updated. Each site received a
quick reference for the users, with clear instructions supported by screen-shots and pictures.
Tools used:
Hardware: PC , Tandberg VC system, Polycom, Crestron, web cams, head sets
Software: MS Project, Excel, PowerPoint, HyperSnap, Adobe Photoshop, Acrobat,
MS Word, MindMapper, Tandberg TMS, Skype, Polycom desktop VC, Live Meeting,
Polycom desktop VC software
Project Name: Production Video Conference Center
Location: International
Project Team: 16
Users: 250
Customer: Qimonda AG
Duration: 2007/2008 - 5 months
Project Scope:
The aim of this project was to install a video conferencing room at 6 locations
China, Malaysia, USA, Portugal, Munich and Dresden), Remote administration of
the servers in Dresden via TMS.
Project Description:
When I joined this project, 4 of 6 video conferencing rooms were already
installed. As a project Manager and system architect, I was involved with
the 2 sites Munich and China. After some complications with customs in China,
we managed to have these final 2 rooms installed completely. The basic room
design and hardware were all identical. The aim was to have an IP-based,
feature-rich VC solution with a simple and intuitive user interface on the
Crestron control touch panel. To cope with this complex project, an excellent
external provider was chosen. Together with their consultant we completed this
project successfully. My task was also to link all existing VC systems to this
Production Video Center by registering them on the new Gatekeeper.
As system solution architect I also rolled out a desktop video conferencing
system, and set-up 3 additional virtual rooms. For the desktop VC solution we
tested various web cams and headsets, until we found the best and most
compatible systems. Once the project was running I provided dirct user support
as well as 2nd and 3rd level support to the international engeneering community.
To cover the operational aspects. I created a user support platform based on Q-share
and Instant messenger.
Conclusion
A very exciting project with some challenging issues and an aggressive deadline.
Nonetheless the project completed on time and was presented to the president of
Qimonda and top management. The system worked perfectly and the introduction
was a big success and all 6 sites connected instantly.
Tools used:
Hardware: PC , Tandberg VC system, Polycom, Crestron, web cams, head sets
Software: MS Project, Excel, PowerPoint, HyperSnap, Adobe Photoshop, Acrobat,
MS Word, MindMapper, Tandberg TMS, Skype, Polycom desktop VC,
MS Live Meeting, Q-Share
Project Name: AKASHA - Knowledge Base
Location: International
Project Team: 8
Users: 37.000
Customer: PHILIPS Semiconductors UK
Duration: 2007 - months
Project Scope:
A web-based database application for all projects leaders world wide. A useful
source of knowledge and experiences, which is easily accessible and with a
lean user interface
Project Description:
Together with other project managers we defined the requirement specification.
We discovered more than 5 solutions that were already coexisting within
Philips Semiconductors. We decided that it was more sensible of choosing the
best tool out of the existing applications instead of reinventing the wheel.
After a thorough analysis, we chose one of the existing tools and we continued
the development so it would meet more advanced expectations. We added more
fields, changed the user-interfce to make it more intuitive, added rating
function and the ability to ad comments and also included a forum to discuss
individual topics. The search function was simplified and added the ability to
search the content of attachments. I am very proud that the team accepted
my suggestion, to name this outstanding tool "Akasha" which is a Sanskrit word.
It was great fun. The application was thoroughly tested and bug-fixed before
it was released.
Conclusion:
This project was an excellent proof that project managers from all over the
world could work as a strong team with the same goal, We presented this
successful project in a yearly competition event against other 10 teams,
and we came out as second. We reduced the whole project by revamping an
existing and established application
Tools used:
Hardware: PC - WebFusion Server, FMPRO Server, MS SQL Server2003
Software: MS Project, MS Access, MS SQL Server 2003, Web server, Excel,
PowerPoint, Frontpage, HyperSnap, VNC, WebFusion Server, Akasha,
Project Name: ISO 9001 website consolidation
Location: International
Project Team: 3
Users: 2.700
Customer: NXP Semiconductors
Duration: 2007 - weeks
Project Scope:
Consolidate the local ISO 9001 website with the CTO web presence.
Project Description:
Together with the quality managers, we identified the redundant and obsolete
documents and updated the website with updated documents and links to others
that were more relevant. We went through a document version control and had
to revise many documents that still had obsolete links. This step was essential
for a CMMS level 3 certification. Adapt the website design to new corporate
standards.
Conclusion:
A lot of administrative work and communication which led to a swift update of
documents and consolidation of the websites.
Tools used:
Hardware: PC - WebFusion Server
Software: MS Project, Excel, PowerPoint, Frontpage, HyperSnap, VNC, WebFusion,
MS Word, Adobe Acrobat server
Project Name: ISO14001 certification
Location: UK- Milton Keynes
Project Team: 8
Users: ~ 400
Customer: PHILIPS Semiconductors
Duration: 2005 - 2007- months
Project Scope:
Create all necessary documents and processes and apply in order to receive the
environmental ISO 1400 certification.
Project Description
Since we already were ISO 9001 certified, it was relatively easy to get our site
ISO 14001 certified. We received substantial support from another PHILIPS site
in UK and were able to adopt some of the best practices and methodologies.
We regularly met as a "Green Team" and made sure our colleagues were made aware
that they could easily contribute in saving the environment. I created a well-structured
website containing all documents and tips on how to save energy and to reduce
waste. This concept was so successful that other companies within the same
building adopted these environmental saving concepts.
Conclusion:
We saved a fair amount of money by reducing waste and energy consumption.
As an ISO 14001auditor, I conducted the yearly environment audits, and came
up with new suggestions during the team meetings. I trained a team member to
enable her to maintain the website.
Tools used:
Hardware: PC - WebFusion Server
Software: MS Project, Excel, PowerPoint, Frontpage, HyperSnap, VNC,
WebFusion, MS Word, Adobe Acrobat server
Project Name: Lotus-Notes Project TeamRooms Administration
Location: International
Project Team: 1
Users: ~ 350
Customer: PHILIPS Semiconductors
Duration: 2004-2007 ongoing
Project Scope:
Set-up and administration of Lotus Notes TeamRooms for various project teams.
These contain team information, shared documents and automated information
sharing via folder subscription as well as a team scheduler.
Project Description:
Within the Project Management office, it was one of my projects, to create,
administrate Project TeamRooms for the various project teams. This service
included user administration and a basic structure. These TeamRooms were
accessible via Lotus Notes or a web interface. Once the project was closed,
the TeamRooms served as an Archive. Important documents were re-used for similar
projects. On average I administrated 15 TeamRooms at any time and supported
teams throughout Europe.
Conclusion:
LotusNotes Teamrooms offered a great platform for teams to collaborate efficiently
and share schedules and information.
Tools used:
Hardware: PC - Lotus Notes Server
Software: Lotus Notes TeamRooms, Lotus Notes Email,Excel, PowerPoint, Frontpage, HyperSnap, VNC,
Project Name: Design Award System - PMO
Location: International
Project Team: 2
Users: 150
Customer: PHILIPS Semiconductors UK
Duration: 2001 - 006 ongoing
Project Scope:
This web-based database award application manages the the whole process of
identifying the most successful chip development project teams.
Project Description
As a member of the project management office, I developed this web application,
where project managers could enter their successful project and describe their
achievements and their team. Once the entry phase was closed, experienced
projects managers an management would then evaluate the projects from
different aspects and score them. The tool handled the entire process,
and the award winning teams were celebrated with gold, silver and bronze awards.
The marketing manager in US wrote all the communication letters and was
responsible for the purchase and distribution of the awards to all sites
and project members.
Conclusion:
The sleek user interface made sure that all necessary fields were filled.
The scoring system gave a clear picture and the winners were easily identified.
This incentive was highly appreciated by all project teams. This program was
accessible world-wide and automated the whole analysis part.
Tools used:
Hardware: PC, FMPRO Server
Software: Filemaker Pro, Web server, Excel, PowerPoint, Frontpage, HyperSnap, VNC,
Project Name: Niku Workbench - Central PM Tool
Location: International
Project Team: ~ 40
Users: 5.400
Customer: PHILIPS Semiconductors - UK
Duration: 2002/2005 - 3 year
Project Scope:
PHILIPS Semiconductors decided to replace MS Project with NIKU Workbench, a centrally
managed project management application. Resource Management Project.
Description:
Provide training and support to Project Managers to use Niku instead of MS project.
A central Project Management tool provides a much better transparency of all projects.
It gives Project Managers the possibility to assign the right resources depending
on the required skill set and project complexity. This Enterprise solution helped
to reduce cost and make the best of all available resources and skills.
It also enabled the Project and Quality Management Office I was part of,
to better support PMs and asses the project gates as part of the project
review process as defined by ISO 9001. I was involved in the program selection process
analysing various tool alternatives. I was part of a large team including external
consultants. As Project Manager and Resource Manager I had extensive user rights
and was also responsible to provide training in various sites.
Conclusion:
NIKU offers a centralised client/server system which allows to manage projects
and programs of any size. It consists of a central host and web-based Niku Workbench
clients. It was a very large team consisting of Project/Program Managers, Quality Managers,
System Developers and external Consultants. The transition from one project management
tool to the other, while big projects are running was extremely challenging.
This project included 25 % travelling.
Tools used:
Hardware: PC - NIKU Server,
Software: MS Project, Excel, PowerPoint, Frontpage, HyperSnap, VNC, WebFusion Server
Project Name: PDB - Project Database (Dashboard)
Location: International
Project Team: 6
Users: 700
Customer: PHILIPS Semiconductors UK
Duration: 2000/2002 - 2 years
Project Scope:
A web-based application to give Project Managers the ability to see whether their
projects is within time and budget, thus giving them a chance to react as early
as possible It gives Management a helicopter view of all running projects on a
well-structured dashboard format.
Project Description:
Within the Project Management office, I was part in defining the requirements
specification and check the implementation status of the programming effort.
It also involved testing the new modules and gathering feedback and change-requests
from the users. The coherent S-Curve graph gave an immediate status quo of the
project. The dashboard view which showed all necessary information and was also
well appreciated by top management, who needed this helicopter view of all
running projects. Travel effort 20%.
Conclusion:
This System helped not only helped project managers and program managers,
to track the project status, but also to keep track of the cost involved.
The dashboard gave the chance to compare the performance of similar projects
and project teams. The tasks and dependencies of the complex chip design were
still managed within MS Project
Tools used:
Hardware: PC - Web Server, FMPRO Server, MS SQL Server2003
Software: MS Project, MS Access, FilemakerPro, Excel, PowerPoint, Frontpage,
HyperSnap, VNC, Visio,
Project Name: Email change from OUTLOOK to Lotus Notes
Location: D- EUROPE
Project Team: 8
Users: ~ 450
Customer: PHILIPS Semiconductors
Duration: 1999 - 2 months
Project Scope:
Replace MS Outlook with Lotus Notes and give training to users.
Project Description:
When PHILIPS bought VLSI Technology in 1997 it was necessary to use the same
software tools. We decided not to transfer the existing emails from MS Outlook
to Lotus Notes, but jut let them coexist for 6 weeks. After the software installation
and registration of all users, we gave training on Lotus Notes and Applications
including TeamRooms. The employees received a backup of their email box on a CD
so the still had a backup and reference.
Conclusion:
This projects was closed successfully, and all teams on all locations worked
perfectly together. This approach was chosen due to low budget and short time.
Yet it was successful as users had enough transition time and received good training.
Tools used:
Hardware: PC, Exchange server, Web Server
Software: MS Project, MS Access, Exchange Server, IS Web server, Excel, PowerPoint,
Project Name: ISO 9001 AUDIT Tracking Tool and ISO Website
Location: D- EUROPE
Project Team: 2
Users: ~ 450
Customer: VLSI Technology
Duration: 1998 /1999 6 months
Project Scope:
Create an intuitive, web-based application with security features For the
Quality Team and all employees to show on th intranet the audit schedule and
list all Audits and assignments. Together with the Quality Manager,
we defined the requirement specification and the structure and content of the
website. The documents were always available as MS and Acrobat.
This system made sure we did not have any duplicates and only the latest
versions were available. The database system had a structured and
intuitive user interface and matched perfectly with the website design.
The website was clearly structured and visually enhanced with self-explaining icons.
Project Description:
This web-based application, based on FilemakerPro listed the audit schedule and sent
automatic reminders to auditors and process owners. It was easy to reschedule audit
appointments and generate status reports. This application was linked to the website
containing all documents, processes, work-instruction and reports. This application
was highly praised by external Auditors.
Conclusion:
The semiconductors industry is very competitive and this system was a key-factor
in maintaining our success. Reports could be exported at any time, provided
transparency and helped to drive the best strategies. The system originally
on Access, was redeveloped, tested and deployed within 4 months.
We decided not to migrate this application to Oracle because it would have taken
much more time, and the user interface would have been less intuitive.
Tools used:
Hardware: Apple and PC
Software: MS Project, Excel, PowerPoint, Illustrator, Adobe Photoshop
Project Name: System Platform change from APPLE to PC
Location: D - EUROPE
Project Team: 15
Users: ~ 450
Customer: VLSI Technology
Duration: 1997 /1998 - 9 months
Project Scope:
Replacement of all Apple Macintosh computers with PC / NT operating system.
Project Description:
This was a substantial project, as it covered many aspects, from purchasing,
data conversion, programming, logistics and training. Together with a consultant
from US, we defined the desktop and server configuration and the
necessary steps on the MAC-side. We developed a Perl-script that automatically
that automatically added the accurate extensions to the Macintosh files.
We had an adequate back-up strategy and started to convert department by
department in ordeent in order to grant a smooth transition, users were trained on the new
NT operating system and network changes. The method worked well, and people
adopted the change quite well. We supported our colleagues in US during the
transition phase and shared our experiences and methodologies.
Conclusion:
As a Apple Macintosh specialist, I covered all system and application aspects
necessary for the conversion steps on the Mac-side, and to give support to all
users who were only used to Apple Computers. This project was a great challenge,
and we worked together extremely well as a team. Configuring the PCs and giving
training to all users was fun. Travel effort 40%
Tools used:
Hardware: Apple and PC Exchange Server
Software: Ghost Disk Image, MS Project, Word, PowerPoint, Perl Script,
MS Excel, NT, Mac OS, Exchange Server,
Project Name: HR Training Management Tool
Location: US-international
Project Team: 2
Users: ~ 2300
Customer: VLSI Technology
Duration: 1996/1997 - 1 year
Project Scope:
Program an international, multi-language Training Management System following
the request/approval/training order and evaluation process
Project Description:
This system based on FilemakerPro was used by all HR departments and employees
world-wide. Basically all employees entered their training needs, these were
approved by their department managers and then HR scheduled the training with
internal or external Training Centers. This system followed an ISO 9001 process
for employee development, and accurately followed the work flow.
The modules were: employees, training request, approval, training centers,
reports, training assessment and communications. This sophisticated application
was feature rich with a very intuitive user interface and integrated online help.
Conclusion:
This system was essential for employee development and raise the standard within
the semiconductors industry. HR was able to manage the training approval process
and the correct booking of training. With the assessment of the training providers,
HR ensured best quality training was delivered. This centralised system offered
a wide range of reports and allowed cost tracking in all currencies. Travel effort 30 %
Tools used:
Hardware: Apple and PC
Software: Filemaker pro client and server, MS Project, Word, PowerPoint,
MS Excel, NT, Mac OS, 4-D
Project Name: DQP - Quote Program
Location: US-international
Project Team: 2
Users: ~ 250
Customer: VLSI Technology
Duration: 1996 - 4 months
Project Scope:
International system for Marketing and Sales Departments, to track the current
stage of the quoting process and to allow marketeers to estimate revenue.
Change from a local application to a global, server-based system with
auto-synchronisation of the data and vast reporting capabilities.
Migrate application from MS Access to FilemakerPro.
Project Description:
This system was a great challenge at that time as it had to be implemented in
NA, Europe and Asia. This system was originally built with MS Access.
I decided to re-develop the system with Filemaker Pro and import the data due
to various limitations of Access. All 4 locations received a local
Filemaker Server in order to optimise local reliability and speed.
The local data on the servers were synchronised automatically every hour.
The user interface was very intuitive, and the current quoting process was
displayed in figures and as a progress bar. It was an essential tool for the
sales and marketing department and I provided 1st level support to large
community of internal customers on how to use DQP and how to generate customised
reports. The server and user administration and training were part of my duties.
VLSI was ISO 9001 certified and this solution needed to comply.
System documentation, backup procedures , security and training material were
kept at a high standard.
Conclusion:
The semiconductors industry is very competitive and this system was a key-factor
in maintaining our success. Reports could be exported at any time, provided
transparency and helped to drive the best strategies. The system originally on
Access, was redeveloped, tested and deployed within 4 months. We decided not
to migrate this application to Oracle because it would have taken much more
time, and the user interface would have been less intuitive. Travel effort 30 %
Tools used:
Hardware: PC, Apple Macintosh, Server, Laser Printers, Scanners
Software: FilemakerPro Client and Server, MS Word, MS Excel, MS Project, PowerPoint,
Project Name: Marketing Activities - Exhibitions
Location: Germany
Project Team: 30
Users: ~ 250
Customer: Hauser Computer
Duration: 1996 - 3 months
Project Scope:
Organise Exhibition at CeBit, Systems and Imprinta, Organise open-house sales events,
develop advertisements and write articles for magazines.
Project Description:
Organise exhibitions with various teams, and select products, and information
leaflets from various departments. Negotiate with Exhibition officials the
stand location, and cost involved. Have a team build the stand. Try to avoid
mistakes from previous exhibitions. Print company information and posters.
Organise sponsorship and materials from manufacturers. Analyse the results and
feedback after the exhibition. Enter new leads in customer database and follow-up.
Generate report for management.
Conclusion:
To organise an exhibition, requires thorough project management and a result
driven approach. It is a great experience to celebrate a success with the teams
involved. Travel Effort 25 %
Tools used:
Hardware: Apple Macintosh, Server, Laser Printers, Scanners
Software: FilemakerPro Client and Server, Excel, MS Project, PowerPoint, Quark Xpress
Project Name: Modernise Corporate Identity
Location: Germany
Project Team: 2
Users: ~ 250
Customer: Hauser Computer
Duration: 1995 - 3 months
Project Scope:
Create and design a new CI, and retain the prominent design elements.
Develop deeper corporate identity within the Organisation, and present this
new images to the customers.
Project Description:
Defined the necessary changes and budget together with the marketing director.
Designed the new Hauser logo and the colour scheme. All available business
letters and forms were reprinted. Liaise with different departments to make
updates to the forms in use. Printing of posters and large-scale company logos
for the buildings. Customers were invited to open-house events, road-shows and
on various exhibitions. Part of the new CI was to also introduce a non-smoking
policy in the company that had moved into new facilities. Every employee
received a business card, which also led to some positive side effects.
Work with external agencies ad print houses.
Conclusion:
The project was a great success. The corporate identity looked crispy and modern
and received a lot of positive feedback from customers.
Tools used:
Hardware: Apple Macintosh, Server, Laser Printers, Scanners
Software: Filemaker Pro (Server & Client), Excel, Freehand, Quark Xpress, PowerPoint
Project Name: Tools & Vehicles Logistic System
Location: Germany
Project Team: 3
Users: ~ 30
Customer: Greisel Baustoffe GmbH
Duration: 1995 - 3 months
Project Scope:
Creation of a modular Database system for handling tools and building materials
in the warehouse. Transportation Logistics System for the delivery trucks.
Project Description:
Creation of a database system based on FilemakerPro that allows modular extension.
Define Requirement specification, form handling, and relationship models and use
cases. Implementation of hardware and training of users. The project had a
very aggressive time line. The users had never used computers or databases.
The best approach was to look at the current way of working, and translate it
into an optimised system approach. I analysed the requirements and inspired
the team with new possibilities. These suggestions caused a lot of positive
feedback and led to a smooth introduction of a sophisticated system.
The users immediately adopted the new technology and liked the user interface.
Within the vehicles management tool, the administrator was able to manage
availability of the vehicles as well as the maintenance life cycle of 20 trucks.
The users were involved in the testing and optimisation phase. Travel Effort 25 %
Conclusion:
The project was closed within time and budget. The user-interface was designed
according to corporate CI. 15 users were trained successfully.
Tools used:
Hardware: Apple Macintosh, Server, Laser Printers, Scanners
Software: Filemaker Pro (Server & Client), Excel, Freehand, Quark Xpress, PowerPoint
Project Name: Call Center System and Marketing Tool
Location: Germany
Project Team: 3
Users: 5
Customer: Bulthaup kitchen systems
Duration: 1995 - 3 months
Project Scope:
Creation of a modular Call Center and Marketing System to collect customer
data and requests. The customer requests then have to be automatically sent
to 279 main dealerships, who would then respond with accurate quotes.
Support marketing activities.
Project Description:
Creation of a database system based on FilemakerPro that allows modular
extension and automatic data import from BULTHAUP. The requested catalogues
are sent to the customers. The tool helps to coordinate marketing activities
and send out customised letters. The database user front-end as well as the
correspondence generated with this system needed to conform to the
Bulthaup design. Regular updates reflected new product lines, additional forms
and a reporting module as well as an automatic Zip-code entry.
Conclusion:
The project was closed within time and budget. It exceeded the expectations
of Bulthaup kitchens, because of the excellent design and ease of use.
The testing phase was extremely short (3 days). Excellent feedback from various
dealerships due to automated submissions of high-quality leads.
Tools used:
Hardware: Apple Macintosh, Server, Laser Printers, Scanners
Software: Filemaker Pro (Server & Client), Photoshop, Excel, Freehand, Quark Xpress
Project Name: Helpdesk System - Knowledge-Base
Location: Germany
Project Team: 5
Users: 25
Customer: PolyTech GmbH
Duration: 1994 - 6 months
Project Scope:
Handle telephone support efficiently, generate reports, and issue billable
service tickets. Resolve software questions over the phone within 15 minutes.
Project Description:
Creation of a modular database system based on Filemaker Pro. It consisted of a
knowledge database to resolve recurring system and software problems much faster.
Depending on the type of problem, specific questions were used to drill down to
the real issue. This System helped to categorise software and hardware problems
and to generate various reports. A ticket system helped to raise revenue and
offer a simple and clear service model to a large customer base.
Conclusion:
This project was very successful, as it drew a clear line between selling a
product and selling professional know-how as a service. It helped to raise
revenue, and assisted other support employees broaden their knowledge and to
offer a better service. The helpdesk system was then expanded to also coordinate
issues that could only resolved at the customers place.
Tools used:
Hardware: Apple Macintosh, Server, Laser Printers, Scanners
Software: Filemaker Pro (Server & Client), Photoshop, Excel, Freehand, Quark Xpress,
Project Name: Training Center Management System
Location: Germany
Project Team: 3
Users: 13
Customer: PolyTech GmbH
Duration: 1992 - months
Project Scope:
Development of a modular database system with Filemaker Pro. Organising training
rooms and internal and external trainers, as well as handling training requests
of customers, Billing and reporting. Contract Agreements with external trainers.
Project Description:
This system gave a clear overview of available training rooms and helped
scheduling courses with internal and external customers. It also served as
a marketing tool to offer certain training courses to customers within the
graphics and design and pre-press industry.
The modules consisted of: customer base, training rooms, Training tools,
software licenses, trainers, scheduler, communications and marketing,
request tracking, reports and billing. This software solution was improved
continuously with a thorough testing process before new software versions were
released. Documentation contained database model, requirements specification,
scripts, menu design, buttons and functions and update information.
Conclusion:
This system was key to coordinate the various organisational tasks to successfully
run a large training center.
Tools used:
Hardware: Apple Macintosh, Laser Printers, Scanners
Software: FilemakerPro (client and server), Excel, Word, Adobe Photoshop, Quickmail
Project Name: Printer Calibration and Spare Parts
Location: Germany
Project Team: 6
Users: n/a
Customer: FUJITSU Inc.
Duration: 1989 till 1990 - 2 years
Project Scope:
Printer calibration, service and quality check before delivery,
warehouse spare parts management for all printer systems.
Project Description:
Calibration and functional testing of a wide range of printer systems.
Service and repair of Laser Printers, upgrading of matrix printers,
System updates and responsible for accurate stocking up of spare parts in
warehouse. Training of Students on calibration and dismantling printers.
Conclusion:
This was my first long-term project after my studies. Working as a technician
in a Japanese company was a great experience. Working within an international
team and achieving great results without speaking the same language showed that
language is not essential for good communication.
Tools used:
Hardware: PC, Laser Printer, Matrix Printers, Plotters
Software: Fujitsu Calibration, and Printer Drivers