Schwerpunkte:
IT, ERP, Finance, Marketing
First Level Skills:
Remote Support, Active Directory, Hard & Soft Token Distribution and Activation, Printer Maintenance & Administration, Direct User & Client Service, Incident Management, IMAC, Mobile Device Support, Rollout, User Help Desk, First Point of Contact, Ticket Classification, IP Addressing & Patching, Software Deployment
Second Level Skills:
Server Maintenance, Updating, Active Directory Administration, Hypercare, Antivirus Rollout, Ticket Processing, Mail Server Administration, Wiping, MS Exchange Administration & Maintenance, Flexera Enterprise App Portal, Software Rollout, Certification, Databases, Virtual Machine Administration, Policy Administration, VOIP Management Cisco, Website Maintenance, SCCM, Switches, Firewalls
Antivirus & Malware Software:
Sophos Server, Sophos Client, McAfee, McAfee Client Proxy, McAfee Endpoint Encryption, Norton 360, Kaspersky, Avira Antivirus, Symantec Endpoint Protection
Microsoft Systeme:
MS Office 2007, MS Office 2010, MS Office 2016, Office 365, MS Word, MS PowerPoint, MS Excel, SharePoint Online, MS Authenticator, MS Outlook, MS Outlook WAP, MS Teams, MS Visio, Power Automate, SharePoint Customization, SharePoint, Azure Devops
Server Operating System Microsoft:
Windows Server 2008, Windows Server 2012 R2, Windows Server 2016, Windows Server 2019, Microsoft Exchange Server
Adobe Software:
Adobe Acrobat Pro DC, Adobe Photoshop, Adobe Premiere, Adobe Illustrator, Adobe After Effects
Administrative Skills:
Demand Analysis, Solution Development, Escalation Management, User Training, Project Management, Simple User Conceptual Design, License Management, Cost Comparison, Error Analysis Troubleshooting, Procurement Management, User Management, Resource Optimization, Best Practices ITIL, Office 365 Business Management, Packaging, Inventory Management, Documentation, Secure Management, Rights Management, Resources Planning
Bisher genutzte Hersteller:
Microsoft, Dell, Acer, Tarox, Cisco, Grundig, IBM, LG, Sony, Toshiba, Lenovo, MSI, Apple, Asus, Jabra, HP, Fujitsu
Sonstige Skills:
Use Cases, Business Process Integration, Enterprise Resource Planning, Information Management, Information Processing, Network Security, User Stories in SCRUM, User Experience, Relational Databases, Risk Analysis, Innovation Management, IT-Security, Virtualization, Citrix Bug Fixing, Staging, Cisco AnyConnect, Cisco Jabber, Citrix Workspace, Cisco WebEx, XenApp, VMware, SAP S4/HANA, CAESAR Client, Bit Locker
Profil:
Nach langjähriger Berufserfahrung im IT-Bereich, als First, Second & Third Level Supporter und Rollout-Support, in denen ich diverse Unternehmen aus unterschiedlichen Branchen betreuen durfte, unterstütze ich Kunden bei der Beratung, Planung und Durchführung von Projekten in den folgenden Bereichen:
Erfahrung in der IT:
seit 2013
Schwerpunkte:
IT, ERP, Finance, Marketing
First Level Skills:
Remote Support, Active Directory, Hard & Soft Token Distribution and Activation, Printer Maintenance & Administration, Direct User & Client Service, Incident Management, IMAC, Mobile Device Support, Rollout, User Help Desk, First Point of Contact, Ticket Classification, IP Addressing & Patching, Software Deployment
Second Level Skills:
Server Maintenance, Updating, Active Directory Administration, Hypercare, Antivirus Rollout, Ticket Processing, Mail Server Administration, Wiping, MS Exchange Administration & Maintenance, Flexera Enterprise App Portal, Software Rollout, Certification, Databases, Virtual Machine Administration, Policy Administration, VOIP Management Cisco, Website Maintenance, SCCM, Switches, Firewalls
Antivirus & Malware Software:
Sophos Server, Sophos Client, McAfee, McAfee Client Proxy, McAfee Endpoint Encryption, Norton 360, Kaspersky, Avira Antivirus, Symantec Endpoint Protection
Microsoft Systeme:
MS Office 2007, MS Office 2010, MS Office 2016, Office 365, MS Word, MS PowerPoint, MS Excel, SharePoint Online, MS Authenticator, MS Outlook, MS Outlook WAP, MS Teams, MS Visio, Power Automate, SharePoint Customization, SharePoint, Azure Devops
Server Operating System Microsoft:
Windows Server 2008, Windows Server 2012 R2, Windows Server 2016, Windows Server 2019, Microsoft Exchange Server
Adobe Software:
Adobe Acrobat Pro DC, Adobe Photoshop, Adobe Premiere, Adobe Illustrator, Adobe After Effects
Administrative Skills:
Demand Analysis, Solution Development, Escalation Management, User Training, Project Management, Simple User Conceptual Design, License Management, Cost Comparison, Error Analysis Troubleshooting, Procurement Management, User Management, Resource Optimization, Best Practices ITIL, Office 365 Business Management, Packaging, Inventory Management, Documentation, Secure Management, Rights Management, Resources Planning
Bisher genutzte Hersteller:
Microsoft, Dell, Acer, Tarox, Cisco, Grundig, IBM, LG, Sony, Toshiba, Lenovo, MSI, Apple, Asus, Jabra, HP, Fujitsu
Sonstige Skills:
Use Cases, Business Process Integration, Enterprise Resource Planning, Information Management, Information Processing, Network Security, User Stories in SCRUM, User Experience, Relational Databases, Risk Analysis, Innovation Management, IT-Security, Virtualization, Citrix Bug Fixing, Staging, Cisco AnyConnect, Cisco Jabber, Citrix Workspace, Cisco WebEx, XenApp, VMware, SAP S4/HANA, CAESAR Client, Bit Locker
Profil:
Nach langjähriger Berufserfahrung im IT-Bereich, als First, Second & Third Level Supporter und Rollout-Support, in denen ich diverse Unternehmen aus unterschiedlichen Branchen betreuen durfte, unterstütze ich Kunden bei der Beratung, Planung und Durchführung von Projekten in den folgenden Bereichen:
Erfahrung in der IT:
seit 2013
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