• Monitoring and Administration of Citrix XenApp Server farm
• Monitoring and Administration of Microsoft RDS Server farm
• Configuration and Managing Citrix Provisioning Services
• Configuration and Managing of Microsoft and Citrix licenses
• Managing Active Directory, (DNS, GPO, Rights - User and Groups
• Monitoring and Administration of Microsoft Servers (2008 R2, 2012 R2, 2016)
• Monitoring and Administration of ESXi Hosts and virtual Machines
• Installation, configuration Master Target Win10 XenDesktop 7.15 VDI Environment
• Installation, configuration and provisioning of VDI Win10 using Citrix MCS technology
• Installation and configuration of Citrix Virtual Delivery Agent
• Configuration of Citrix and Microsoft policies
• Install of Security Updates on Servers
• Installation and configuration of Server 2016
• Monitoring of the IT Server infrastructure - (LX)PRTG Network Monitor
• Administration of User rights and permissions in Active Directory Domain
• 2nd and 3rd Level Support
• Liaising with and support external users and suppliers
• Daily troubleshooting of incidents and problems via ticketing system (ServiceNow, IBM
  Notes ServiceRequest)
• Liaising with Server and Application responsible for downtime
• Compilation of documents for audit of the RDS and Citrix infrastructure
• Install, configure Win 10 VDI Master Target
• Managing access to the central Citrix and RDS farms from all geos (EMEA, NA, AP, LA)
• Configure (Delivery Controllers, StoreFront, and VDA etc.)
• Migration of Citrix sites from Web Interface to Citrix StoreFront
• Provision Win 10 VDI using MCS
• Print Server management - Printers, Drivers, Ports
• Managing and Update of vDisks – Citrix Provisioning Server version 7.5.3.11
• Install, configure and manage new vCenter 6.5
• Move Domain Controllers from old to new vCenter/VM Infrastructure
• Add SSL Certificate from LANXESS CA to the vCenter and implement SSO
• Configure Alarm definitions and thresholds for the vSphere infrastructure
• Installed and configured BALI-WIKI Web Site / IIS 10.0 – intern WIKI System
• Design, Implement, Test and Support of new RDS Farm on Server 2016 for Lanxess core
  applications
• Installation and configuration of MS SQL Server 2016
• Creating and configuration of Databases on MS SQL 2016
• Configuration of to enable VDI’s in a multi forest environment
• KTE – Knowledge Transfer to new Service Provide for vWorkplace
• Migration of users from ARL to LXS
• Managing of file and print services
• Managing of user profiles and user rights
• Installation and configuration of MS SQL Server 2016
• Upgrade of IBM Lotus Notes from 8.5 to 9.0.1
• Migration of Citrix XenApp 6.5 to XenApp 7.15 with all components

Profile Management ? analysis, tests, whitelisting of applications and logon optimization
Reverse Imaging ? Citrix Provisioning Model change from PVS to MCS

General IT consultancy on Microsoft, Citrix, VMware and other technology

Special consultancy on virtualization

Proof of Concept (PoC) of Server 2016 (installation, configuration, hardening)

• Design, Conception, Implementation of XenApp/XenDesktop 7.15 LTSR farm on Server
  2016 in stages (Build – Pilot - Run)
• Installation and configuration of Citrix StoreFront
• Installation and configuration of Citrix Delivery Controller
• Installation and configuration of Citrix Virtual Delivery Agent
• Installation and configuration of Citrix Receiver – SSON
• Configuration of Citrix and Microsoft policies
• Documentation of installation and configuration of the Server 2016 platform in
  Confluence
• Configuration of XenApp Sites
• Managing ESXi Hosts, Storage and Virtual Machines in VCenter 6.x
• Configuration of Citrix User Profile Management – UPM
• Connecting different branch offices to the central Citrix farm in the headquarter
• System health checks and Monitoring
• Active Directory Domain administration
• Proof of Concept of Microsoft Azure Cloud Services
• Scaling of existing XenApp and XenDesktop farm
• Managing different Citrix components – NetScaler, StoreFront, DDC etc.
• Updating of master images – Citrix Provisioning server
• Creating and Managing of Machine Catalogs, Delivery Groups and Application - MCS
• Groups and User management (Rights and permissions)
• Security patching of server
• Management of Print services
• Troubleshooting and analysis of issues within the Microsoft and Citrix Server platform
• Upgrade of Applications and documentation
• Central administration of user Environment with Ivanti (AppSense)
• Upgrade of Citrix XenApp/XenDesktop components (StoreFront, Receiver, VDA)
• Documentation in Jira / Confluence
  07.2017 – 06.2018 – Database & Business Intelligence A

Database Management

Financial Application Support

Business Reporting

Application Lifecycle Management

Incident, Problem and Change Management

Erholung - Famile, Reise usw.

• Consulting in Microsoft Windows Platform and Citrix XenApp
• Installation, Evaluation and Test of Server 2012 R2 (PoC)
• Documentation of Installation and configuration of Server 2012 R2
• Implementation of different internal projects and scaling existing platforms
• Daily IT Operations and Support including Housekeeping, System health checks,
  incidents and Change Requests according to ITIL
• Remote installation and configuration of Windows Servers via ILO per HP Intelligent
  Provisioning
• unattended installation via Altiris Deployment Solution and SCCM
• RAID configuration with Hot Spare according to VKD Standards
• HBA Configuration for Cluster systems according to VKD Standards
• Monitoring of infrastructure, different Services and Hardware in 3 Data Centers
• Configuration and managing of HP Enclosure c7000 series
• Installation and configuration of different Windows Services on Server 2008 R2, Server
  2012 R2 (DB, File, DC, Print, Microsoft Clustering)
• Configuration of HP Blades – G7, G8, G9 - OS installation and configuration
• Managing of multiple Citrix XenApp Farms – 4.5, 5x & 6.5 with over 5000 CCU
• Installation, configuration and managing of Citrix EdgeSight 5.4
• Installation and configuration of MS Failover Clustering on EMC Storage
• Installation, configuration of EMC components – SANSurfer, PowerPath, Cluster Enabler
• Installation and configuration of MS SQL 2008 R2 / Reporting Services
• Installation, Testing and Evaluation of printer drivers in XenApp farms
• Managing of Data Centers Infrastructure in different geo locations
• Error analysis of Data Center Hardware and liaising with Manufacturer (HP, EMC, Citrix)
• Scaling of existing Server farms with Hardware and Applications
• Building / Packaging of Altiris Deployment Jobs
• Provisioning of Virtual Server on VMWare 5x and 6x Platform
• Documentation of working processes in CMDB, DMS and SharePoint
• Technical evaluation and qualification of projects
• Monitoring of Datacenter Infrastructure via Argent and Citrix EdgeSight
• Resources upgrade on VMware server (vRAM, vCPU, vDisks)
• LACP - configuration for redundancy, fault tolerance and high availability of network
• Update of Symantec Netbackup Client from 7.5 to 7.6
• Evaluation and upgrade to Internet Explorer 11 in Test and Production environment
• Working with Remedy Ticket System and SharePoint
• Monitoring Dell-EMC products using - EMC Secure Remote Services (ESRS) Tool

• Proof of Concept (PoC) of Microsoft Failover Clustering on Server 2012 R2

• Consultation in Windows and Citrix Administration in multiple Domains - DACH
• Managing Active Directory, (DNS, GPO, Rights - User and Groups) in 3 domains – DACH
• Managing and Administration of Microsoft Exchange Servers (2003 and 2010) in DACH
• Evaluating and Implementing of Changes according to ITIL Best Practice in - DACH
• Migration of Public Folders from Exchange 2003 to Mail boxes on Exchange 2010
• Managing, administration of Citrix XenDesktop 4.0 and 5.6 farms in DACH
• Maintaining a XenApp 6.5 Farm for multiple domains – DACH
• Database Management – MS SQL 2008 R2
• Experience in Mobile Device Management – (BlackBerry, Good Mobile, XenMobile)
• Managing and Administration of BlackBerry Enterprise Server in DACH
• Administration of Good Mobile Control Server in DACH (Messaging)
• Installation, configuration, Administration, Operations & Support of W2K8 R2 Servers
• Monitoring of Data Centers infrastructure, different Services , Hardware including
  cooling and alarm systems – daily visible rounds
• Design and implementation of XenDesktop 7.x Farm for Austria and Germany
• Daily Operations and Support using OTRS Ticket system

Specialization: Printing and Scanning management in Microsoft RDS /Citrix and VDI
environment
Profile and Desktop Management in Microsoft RDS /Citrix and VDI environment for
organization in all sectors, Active Directory Services, Citrix XenApp and components

• Preparing and delivering product trainings to end user customers, partners, distributors and resellers in EMEA.
• Technical Relationship Manager (TRM) for VIP Enterprise customers in EMEA
• Technical consultant assisting partners during Proof of Concept, pre-sales,
  implementation phases and supporting them in production.
• Presentation of high level technical concepts to all audiences, ranging from nontechnical
  people to executive level technical decision-makers (end users, partners, resellers and distributors)
• Establishing and maintaining relationships with current customers (responding to
  customer requests, managing and resolving their issues)
• Maintain accurate account information and activity details in Customer Relationship
  Management system (CRM)
• Provide effective product demos for end-user customers as well as for the resellers,
  partners and distributors
• Support the customer and reseller communication channel throughout the sales process
  (on-site visits to partners and resellers)
• Participate in marketing events such as seminars and trade shows and bringing feedback
• Comparisons, tests and documentation of competitor’s products
• Providing feedback from the field /customer experience to Management, Marketing,
  Support and Developers team for decision and improvements
• Participating in technical & sales national and international conferences – E2EVC, Citrix
  Mobility, distributors /partners workshops
• Technical training of internal Sales colleagues
• Presentation of technical Webcasts on TriCerat Products to partners, distributors and customers

I planned, designed, test and implemented Windows 2008 R2 RD Services environments for
the support of different Interoute Datacenters and international hosting customers
TECHNICAL TRAINING:
18.07.2011 – 22.07.2011 MS SQL 2008 R2 Training / 08.08.11 – 12.08.11 MS SQL 2008 R2
14.05.2012 – 16.05.2012 ITIL V3 Foundations Training and Certification
10.09.2012 – 14.09.2012 Install, Configure and Manage VMware vSphere 5.0
05.11.2012 – 09.11.2012 Automating Administration with Windows PowerShell
02.01.2013 – 24.01.2013 triCerat Simplify Suite and standalone products (ScrewDrivers,
Scanect, Cliptite, PAT Profile Acceleration Technology, TKE)
30.11.2015 – 04.12.2015 - CTX-CXD203: Managing App and Desktop Solutions with Citrix
XenApp and XenDesktop 7.6

Other tasks include:

• Design, Implementation and hosting of tailored projects including Servers and applications for different multinational companies
• Conception, Designing and Implementation of different virtualized server farms and applications on W2K8 R2
• Installation und configuration of Microsoft Exchange 2010
• Operations and servicing of Servers and applications Services for different multinational companies
• Fine-tuning and optimization of Citrix XenApp farmInstallation, Migration, Administration and Maintenance of MS SQL Server and Databases (MS SQL 2008 R2, 2005, 2000)
• System Monitoring using internal monitoring tools and Windows OS out of the box tools
• Complete design, implementation, administration and operation of Windows Server 2008 R2 Remote Desktop Host Services and other components (AD, MS SQL 2008 R2, File Servers, Database, Printing)
• Administration of Server 2008 R2 Active Directory environment and other components – DNS, GPO, Users Roles and Rights management
• Installation, configuration and administration of XenApp 6.0, 6.5 and components
• Liaising with Microsoft and other 3rd Party application vendors
• Centralize Patching of servers and applications using WSUS
• Monitoring and SLA reporting of different customers mission critical services
• Backup and data recovery
• License Management and reporting (Microsoft, Citrix)
• Hardware resources and capacity sizing and management
• Technical training of colleagues and technical presentation to customers and partners

Aufgaben/Verantwortungen:

• Planung, Installation, Konfiguration und Aufrechterhaltung von W2K/W2K3-Servern (Login-, DC-, Applikation-, File-, Backup-, SQL-, Anti Virus und Print-Server)
• Tägliche Überwachung und Systemcheck der verschiedenen Server und Dienste
• Server Installation und Integration in bestehende Infrastruktur
• Installation, Konfiguration, Pflege, Sicherung & Optimierung von Print Servern
• Sicherungs- und Wiederherstellungskonzept verschiedener Dienste
• Zentrale Patch- and Update-Mechanismen via WSUS
• Zentrale Fern-Administration von HP- und FSC-Blades
• System- und Netzwerkoptimierung
• 24x7 On Call Support

• Konfiguration und Überwachung der Farm via Citrix Resource Manager
• Überwachung von Servern und Netzwerk Komponenten via Nagios
• Erstellung von Server-Verfügbarkeitsreports
• Erstellung von Incident-Reports für Service Delivery Manager
• Technische Dokumentation der Server-Installationen sowie Konfigurationen
  verschiedener Server und Applikationen
• Kommunikation und Zusammenarbeit mit Administratoren der Kunden vor Ort
• Kommunikation und Zusammenarbeit mit Entwicklern von Applikationen
• Farm Datastore Design
• Datastore Migration von MS Access zu MS SQL Server
• Überprüfung und Bereinigung der Datastore
• Backup und Wiederherstellung von Datenbanken
• Erarbeitung und Durchführung von Change Request
• Testen und Debuggen der Applikationen und Server
• MS SQL Server Database-Administration und -Pflege
• Vorbereitung und Präsentationen technischer Workshops beim Kunden
• 24/7 Rufbereitschaft

Aufgaben Active Directory:

• Installation und Konfiguration der Domäne Controller
• Pflege und Aufrechterhaltung der Aktive Directory Datenbanken
• Überwachung, Betrieb und Pflege der Domäne Infrastruktur
• Konfiguration und Implementierung von Gruppenrichtlinien
• Verwaltung von Benutzer- und Gruppenrechten
• Verwaltung von DFS

Aufgaben Citrix Presentation Server 4.0 und 4.5:

• Verwaltung mehrerer CPS 4.0 Server-Farmen mit über 1.000 CCU-Lizenzen
• Upgrade und Migration von MF XP auf PS 4.0 sowie PS 4.0 auf PS 4.5
• Erweiterung und Skalierung der Server-Farm
• Pflege der bestehenden klassischen Kunden-Applikationen
• Installation, Tests, Evaluierung und Implementierung neuer Applikationen und Sicherheitsupdates
• Update und Upgrade bestehender Terminal-Server Applikationen
• Überwachung und Lastenverwaltung von Servern und Applikationen
• Konfiguration und Implementierung von Farm-Richtlinien
• Installation, Tests, Evaluierung und Konfiguration von Druckertreibern
• Verwaltung von Lizenzen, Subskription Advantage und Solution Advisor

Aufgaben/Verantwortung:

• Nachstellung und Problemlösung sowie erweiterte Problemanalyse von Kundenfällen
• Integration von verschiedene Citrix-Produkten bei Kunden
• Server und Applikation Virtualisierung
• Follow the Sun – OnCall Support
• Nachstellung der kundenspezifischen Umgebung auf virtuellen Maschinen (VMware)
• Qualifizierung von Kundenfällen für Eskalation
• Vorbereitung und Präsentation von Trainings
• Überwachung des Team Voicemails und Kontaktaufnahme mit Kunden
• Basic Crash Dump Analyze (Memory Dumps und Mini Dumps)
• Analyse und Auswertungen von Traces und Logs (CDF, IMA, Netzwerk und MSI Logs)
• Einarbeitung neuer Mitarbeiter und Integration in das Team
• Erstellung technischer Dokumente für die Citrix Knowledge Base
• SME für Lizenzierung, Customer Care und Subskription Advantage
• Vorbereitung und Teilnahme am Citrix Solutions Summit in Florida, USA

Managementaufgaben:

Teamleiter (Vertretung des Team Managers):

• Koordinierung der täglichen Arbeitsabläufe und Ticketverteilung im Team von 16 Ingenieure
• Organisation, Überwachung und Koordination der Schichtpläne & Ressourcenzuweisung
• Erstellung wöchentlicher Team-Statistiken
• Erstellung von wöchentlicher Team-Statistiken und berichten an Management Board
• Ansprechpartner für Kunden, Partners und Kollegen
• Ticketreviews und Ressourcenplanung
• Management Meetings

Erstellung eines Sicherheitskonzeptes für die iLIMS Web Server (LIMS = Labor Information Service) nach Microsoft-Vorgaben

• Organisation und Koordination wöchentlicher Meetings
• Installation, Konfiguration, Test und Überwachung des W2K- sowie Web-Servers (IIS)
• Training und Support der Benutzer und Kunden
• Implementierung und Konfiguration von Sicherheitsrichtlinien für  den iLIMS Web Service nach Microsoft-Vorgabe

• Vorbereitungskurs für das Systems Engineering Training
• Training von Jobrecherche und Akquisition

• Verantwortlicher für die Studenten und Auszubildende im Export-Versand
• Administration der EDV-Terminals in der Export-Abteilung sowie Benutzer Anweisung
• Einarbeitung der Studenten und Auszubildenden
• Ein- und Auslagerung von Waren im Hochregallager
• Qualitätskontrolle von Waren

• Projektbegleitung (Entwicklung, Installation, Tests, Implementierung und Support