1 von 91.893 IT- und Engineering-Profilen

Fachlicher Schwerpunkt dieses Freiberuflers

Business Analyst, BA, PM, Project Manager, Projekt Manager Projektleiter, CRM, ECommerce, E-Commerce, Siebel, Vtiger

verfügbar ab
01.07.2018
verfügbar zu
100 %
davon vor Ort
80 %
PLZ-Gebiet, Land

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Deutschland: Am liebsten in München und Umgebung

Position

Projekte

06/2016 - Heute

1 Jahr 10 Monate

Web applications migration within RWE re-branding to Innogy

Rolle
Business Analyst Web Applications
Kunde
RWE Group
Projektinhalte

Role(s): Business Analyst Web Applications

Technologies: J2EE, Core-Media, Java, no hands-role, pure BA role

Description: migration of the relevant part of the RWE Web Presence to the new Innogy Website, including 40+ smaller and bigger customer facing applications.

Achievements: clarification of requirements and specifications for the migration of the applications, coordination of external providers, within extremely tight deadlines for the relaunch

01/2016 - 05/2016

5 Monate

E-commerce solution for Italian Consumer Goods

Rolle
PM, BA, Architect for the complete solution
Kunde
Openry GmbH

06/2015 - 12/2015

7 Monate

Global Infrastructure Migration Allianz Datacenters, to IBM Infrastructure

Rolle
Infrastructure Architect
Kunde
IBM
Projektinhalte

Role(s): Infrastructure Architect

Technologies: IBM Infrastructure Factory

Description: global effort to migrate the whole Allianz infrastructure to IBM infrastructure, from network connectivity, to operating system, database and application servers layers.

Achievements: responsible for requirements and specifications related to Italian branches of the project (Genialloyd)

05/2014 - 01/2015

9 Monate

E-commerce solution for Italian Consumer Goods

Rolle
Infrastructure Architect
Kunde
Openry GmbH
Projektinhalte

Role(s): PM, BA, Architect for the complete solution, managed team size of 6

Technologies: Magento, Channel Unity, Linux, Apache, MySql, PHP (LAMP)

Description: The architecture leverages Magento as centralized management tool to publish products on worldwide merchant platforms

Achievements: (my) family owned e-commerce initiative, on global marketplace platforms (amazon, rakuten, ebay...), active in Germany, UK, France, Italy, Spain, USA, Canada, soon in Asia.

07/2014 - 12/2014

6 Monate

CBPM - Workflow Management Eclaim Processes

Rolle
Lead Business Analyst
Kunde
Centris AG, für verschiedene Krankenkassen in der Schweiz
Projektinhalte

Role(s): Lead Business Analyst for Workflows and Integration Processes

Technologies: Java (JEE), Oracle Databases, Web Technologies, no hands-on

Description: the CBPM (Customer Business Processes Management) application integrates with the Insurance-ERP Syrius application to streamline the processing of all

Patient/Partner related documents.

Achievements: Although this is my first participation to an insurance related product development, the customer capitalized on my previous cross-domain experiences, both at technical and business levels, to introduce a considerable number of improvements across various workflows and document management systems

01/2014 - 04/2014

4 Monate

Food Service Delivery (FSD) Programm

Rolle
BA for logistics improvement
Kunde
Metro Group (Cash & Carry)
Projektinhalte

Role(s): BA for logistics improvement, assortment management and customer care processes

Technologies: Various CRM, ERP, Integration technologies, no hands on, pure BA role

Description: Reorganization and fine tuning of the food delivery service of Metro, end to end from assortment management, through ordering, fulfillment and customer support

Achievements: Successfully closed the communication loop between business and technical departments

07/2013 - 12/2013

6 Monate

Multi Channel Excellence Programme (MCE).

Rolle
BA/Business Partner Manager
Kunde
Metro Group (Media-Saturn)
Projektinhalte

Role(s): BA/Business Partner Manager for customer service, privacy, campaign and loyalty management processes

Technologies: CRM, ERP, Integration technologies, no hands on, pure BA role

Description: Create a unified platform for the central management of customer data to support business intelligence, analytics, customer service, campaign and loyalty management for both the Saturn and Media-Markt brands and for all operation countries

Achievements: Managed to push forward some of the most critical integration processes, in a very complex environment of inter-department communication

01/2013 - 06/2013

6 Monate

E-Commerce Solution REAL.de

Rolle
BA and Test Architect
Kunde
Metro Group (Real)
Projektinhalte

Role(s): BA and Test Architect for order creation, processing and fullfillment, integration Online-Shop-CRM and fulfillment systems/partners. Coaching of offshore (India) implementation and testTeam.

Technologies: Hybris Online Shop, Siebel CRM, SAP ERP, JIRA, various integration technologies, no hands on, pure BA role

Description: Major re-design/re-implementation effort, including but not limited to the integration with a new CRM and courier fulfillment partners for the REAL.DE shopping portal.

Achievements: High quality processes and use cases for the offshore implementation team. Successfull coaching of offshore implementation team which in turn enabled a timely and high-quality implementation and rollout.

07/2012 - 11/2012

5 Monate

Global CRM for corporate customers

Rolle
PM, architect for the complete solution
Kunde
Unicredit Group
Projektinhalte

Role(s): PM, architect for the complete solution, managed team size of 8-10

Technologies: Siebel CRM, Oracle BI, Informatica

Description: Global CRM, Marketing, BI solution to provide a single view and enable support of global corporate customers

Achievements: In this extremely high-pressure international environment, characterized by strongly fragmented data, I managed to  focus the team on an acceptable solution doable with the very limited resources available.

01/2012 - 06/2012

6 Monate

Pre-sales activities Openry GmbH

Rolle
Pre-sales, BA, PM, managed team size 4-6
Kunde
Openry GmbH End Customer: classified SMEs
Projektinhalte

Role(s): Pre-sales, BA, PM, managed team size 4-6

Technologies: Vtiger CRM

Description: 5 demonstrative CRM implementations

04/2011 - 12/2011

9 Monate

CARMEN CRM für China

Rolle
Coordinator for Build
Kunde
BMW Automotive
Projektinhalte

Role(s): Coordinator for Build, security and test quality, risk management & steering committee reporting

Technologies: Siebel CRM, CITRIX, JIRA

Description: Global CRM, Marketing, BI solution to provide a single view and enable support of global corporate customers

Achievements: As I was the first contact point for any issue related to this rollout, I had a key role to keep the project ongoing, eliminating or mitigating all technical and organizational obstacles as they arose

12/2010 - 03/2011

4 Monate

New Generation CRM (NGCRM)

Rolle
Gap-Analyst, Lead BA
Kunde
T-Systems/Deutsche Telekom
Projektinhalte

Role(s): Lead BA for Account Management for Bulgaria, Czech Republic, Macedonia, Hungary, managed team size of 5-7

Technologies: Siebel CRM, no hands on, pure BA role

Description: The new CRM strategy of Deutsche Telekom, aiming at developing a common kernel of functionality to be localized for the various markets

Achievements: I managed to achieve process solutions which would match the business needs of many markets at the same time, coached offshore (India) team for implementation

11/2009 - 12/2010

1 Jahr 2 Monate

Vodafone One CRM

Rolle
Technical Architect, BA
Kunde
Vodafone
Projektinhalte

Role(s): Technical Architect, BA for  integration with master customer databases, complex data visibility and performance issues 

Technologies: Siebel CRM, Java

Description: Consolidation project to unify the CRM systems of Vodafone and Arcor after the aquisition of Arcor

Achievements: I gave a strong contribution to harmonize the existing Arcor processes with the new Vodafone requirements. Key BA role on some very critical change requests. Further I introduced a Use Case based specification approach

Projekthistorie

05/2009 - 09/2009 Project: Diabetis Care CRM

Scale: Europe
Industry: Pharma

Employer: Freelance
End Customer: Bayer Group
Role(s): Technical Architect, BA, Data-Migration Lead on various areas of functionality
Technologies: Siebel CRM, EIM
Description: Europe-wide migration from Siebel 6.x to Siebel 8.x of the Bayer Pharmaceuticals Diabetes Care customer support solution

Achievements: I played a key role in the simplification of the functionality, requirements refinement and legacy data migration

01/2009 - 03/2009 Project: Customer Safety Management (CSM)

Scale: Italy
Industry: Work regulation

Employer: Openry GmbH
End Customer: Garis s.a.s.
Role(s): Technical Architect, BA, Data-Migration Lead on various areas of functionality
Technologies: Vtiger CRM
Description: Vertical CRM application for the safety regulations management sector

Achievements: Managed to deliver a highly valuable enterprise level CRM application, despite very limited budget capabilities.

07/2007 - 12/2008 Project: Sales Force Automation

Scale: Germany
Industry: Electronics

Employer: Freelance
End Customer: Bosch Security Systems
Role(s): Integrator-PM, BA, Architect for complete solution, managed team size of 5-7
Technologies: Siebel CRM, EAI, EIM, SAP
Description: Campaign Management, Sales, Support, Reporting

Achievements: Managed to stabilize the whole application, improved user acceptance, key role on overall architecture. I implemented key integration aspects.

02/2007 - 06/2007 Project: eLOK Customer Card Management

Scale: Germany
Industry: Transportation

Employer: Freelance
End Customer: Loyalty Partner/Deutsche Bahn
Role(s): BA, Interface-specialist
Technologies: Siebel CRM, EAI
Description: Deutsche Bahn System being developed to manage Customer Cards.

Achievements: I delivered the functional specification and design of a critical Master-Master interface, extremely complex due to a dual doubles-verification strategy

04/2006 - 12/2006 Projekt: CRM-T

Scale: Germany
Industry: Telco

Employer: Freelance
End Customer: IBM/Deutsche Telekom
Role(s): BA, Architect for Order Management
Technologies: Siebel CRM, no hands-on pure BA role
Description: Redesign and re-implementation of the Deutsche Telekom Call Center System

Achievements: Considerable simplification of functionality, much closer to the out of the box available modules

11/2005 - 03/2006 Project: Sales Force Automation

Scale: Germany
Industry: Robotics

Employer: Freelance
End Customer: KUKA Robotics
Role(s): PM, BA, Architect for the complete solution, managed team size of 8
Technologies: Siebel CRM, EAI, EIM
Description: First CRM/Sales Force Automation implementation at KUKA Robotics

Achievements: As a hands-on Project Manager, it was my responsibility not only to plan and control the project, but also to act as supervisor in the definition of the new business processes and the technical architecture.

 

01/2005 - 10/2005 Project: Sales Force Automation

Scale: Europe
Industry: Consumer Goods

Employer: Freelance
End Customer: Avery-Zweckform
Description: Continuation after Bayer “break” below

11/2004 - 12/2004 Project: Sales Force Automation

Scale: Germany
Industry: Consumer Goods

Employer: Freelance
End Customer: Bayer Vital
Role(s): Interface Specialist for custom product configuration tool
Technologies: Siebel CRM, EAI, ActiveX
Description: Campaign and Promotion Management, Sales, Support, Reporting, complex product configuration integration

Achievements: The product configuration integration was delivered despite the enormous pressure and time constraints of this flash-engagement

10/2004 - 11/2004 Project: Sales Force Automation

Scale: Europe
Industry: Consumer Goods

Employer: Freelance
End Customer: Avery-Zweckform
Role(s): Integrator-PM, BA, Architect for complete solution, managed team size of 4
Technologies: Siebel CRM, EAI, EIM, SAP
Description: Campaign and Promotion Management, Sales, Support, Reporting

Achievements: I was the driving force behind the requirements collection workshops, analysis, specification and day-to-day project management.

 

07/2004 - 09/2004 Project: KOBRA CRM

Scale: Germany
Industry: Banking

Employer: Freelance
End Customer: IBM/Dresdner Bank
Role(s): BA, Integration and Data Visibility specialist
Technologies: Siebel CRM, EAI
Description: An important effort to migrate legacy applications to modern Siebel technology

Achievements: I was the driving force behind some important interfaces, and the data ownership/visibility concept for customers and contracts

 

03/2004 - 03/2004 Project: CRM-C upgrade strategy definition

Scale: Germany
Industry: Telco

Employer: Siebel Systems
End Customer: Deutsche Telekom
Role(s): Migration Specialist, Architect
Technologies: Siebel CRM, EIM
Description: Strategy definition, to move the Siebel Data from the current v7.5 to the upgraded v7.7 application

Achievements: I defined an original, and very simple, double-step migration approach.

 

11/2003 - 12/2003 Project: CaRaMBA Programm

Scale: Germany
Industry: Banking

Employer: Siebel Systems
End Customer: BMW Bank
Role(s): Technical Architect, Interfaces Specialist for the most critical interfaces
Technologies: Siebel CRM, EAI, EIM
Description: CRM initiative of the BMW bank to bring consolidation and further functionality modernization to all the customer related activities

Achievements: Responsible to initiate interfaces analysis and estimations for planning supportn

08/2003 - 09/2003 Project: PRM Solution

Scale: Germany
Industry: Media

Employer: Siebel Systems
End Customer: Premiere Deutschland
Role(s): Technical Architect, Deployment specialist, Project management support
Technologies: Siebel CRM, EAI, EIM
Description: Partner Relationship Management for Decoder Sales & Support

Achievements:  In this short assignment my contribution was determinant in bringing an ordered approach to the migration and deployment procedures. I provided strong project management support and expertise in the identification and mitigation of risk factors.

02/2003 - 07/2003 Project: CRM-C Solution

Scale: Germany
Industry: Telco

Employer: Siebel Systems
End Customer: Deutsche Telekom
Role(s): Integration and Data Migration Specialist
Technologies: Siebel CRM, EAI, EIM
Description: Provides a new integrated front-end application for 40.000 call center agents.

Achievements:  I investigated and designed a sophisticated approach to migrate legacy contract data to the new application.

11/2001 - 01/2003 Project: SFA/CRM solution

Scale: Global
Industry: Consumer Goods

Employer: Siebel Systems
End Customer: JTI (Japan Tobacco International)
Role(s): Architect, Worldwide Development Manager, Integration Manager for overall application, managed team size of 10-14
Technologies: Siebel CRM, EAI, EIM
Description: Global CRM/SFA effort to harmonize marketing, sales and support across 15 markets worldwide.

Achievements:  I covered many roles, always assigned to the most critical tasks depending on the various project phases. Assigned as worldwide development manager (up to 15 developers), on customer initiative

08/2000 - 11/2001 Project: CRM/eBusiness solution

Scale: EMEA
Industry: Consumer Electronics

Employer: Siebel Systems
End Customer: COMPAQ EMEA
Role(s): Configurator, Design Specialist especially for product configuration aspects
Technologies: Siebel CRM, EAI, EIM
Description: Deliver an application that supports the direct sales model, based on COMPAQ business rules.

Achievements:  For my involvement in this project and the originality of my architectural and implementation contributions, I was rewarded directly by Tom Siebel as 1 of the top 4 consultants in Central Europe

06/2000 - 07/2000 Project: CRM/eBusiness solution

Scale: UK
Industry: Telco

Employer: Siebel Systems
End Customer: IBM/Excel
Role(s): Architect, Configurator specialist for most critical aspects
Technologies: Siebel CRM, EAI, EIM
Description: For an American Telco starting up its business in UK (credit check, connections activation etc.)

Achievements:  My contribution was decisive to model the most complicated aspects of integration and its mapping to the Siebel technology

07/1998 - 03/2000 Project: ESO Telescopes Calibration Database Management

Scale: Universe ;-)
Industry: Astrophysics

Employer: Terma Elektronik
End Customer: European Southern Observatory (ESO)
Role(s): Analyst, Software Engineer for the calibration database and service
Technologies: Unix, mSQL, SYBASE, Java, Swing, UML
Description: The calibration database management system, used by the ESO VLT System.  The VLT system is the biggest earth based telescope in the world!

Achievements:  This is an historical scientific project, and I managed to analyze, design and deliver a solution in an environment of continuously changing requirements and uncharted territory. I participated on a number of scientific publications

08/1995 - 12/1999 Project: Real estate agencies management system

Scale: Italy
Industry: Real Estates

Employer: Sestante
End Customer: Various Agencies
Role(s): BA, Architect, PM for complete solution, managed team size of 6
Technologies: Windows, ACCESS (SQL), Visual Basic
Description: Manages real estates, requests for real estates, offices integration and communications, and automatic publishing on a dedicated Web Site

Achievements:  A real precursor of later CRM applications with 60 installations. Further, an electronic cartography provided by a partner company was integrated in the system. I was the initiator of the project, architect and project manager for up to 15 analysts, developers and testers

01/1996 - 07/1998 Web Publishing Module for Hermes

Scale: Italy
Industry: Electronic Publishing

Employer: Aleph Informatica
End Customer: Unisys Italia
Role(s): BA, Architect, PM for complete solution, managed team size of 4
Technologies: C, C++, Java, Marimba Castanet, HTML, Front Page
Description: Web publisher module within the Unisys publishing solution (see below), one of the first italian automatic web-publishing systems

Achievements:  I initiated and totally owned the management and design of this pioneering project, customer interaction and requirements definition included. This real piece of pioneering software put online for the first time in Italy important newspapers like “Il Sole24Ore” and “Il Messaggero”.

11/1992 - 12/1996 Projekt: Hermes Electronic Publishing System

Scale: Italy
Industry: Electronic Publishing

Employer: Aleph Informatica
End Customer: Unisys Italia
Role(s): BA, Architect, Team Lead for various parts of the system, especially server side, managed team size of 3-7
Technologies: TCP/IP with Socket API, SYBASE, ORACLE, Unix, Windows, C, C++
Description: Unisys publishing solution, used by some of the most important newspapers in the world.

Achievements:  I contributed with the design of many important server side modules, within this pioneering project, especially interfacing windows and unix client/server components

09/1991 - 09/1992 Project: Military personnel management system

Scale: Italy
Industry: Military

Employer: Italian Ministry of Defence
End Customer: Italian Ministry of Defence
Role(s): BA, Architect, Team Lead for various parts of the system, managed team size of 2-4
Technologies: UNIX, TCP/IP Socket API, INFORMIX, C
Description: Personnel allocation and reporting system

Achievements:   I operated in a highly classified environment, interacting with high rank officials. I managed and implemented important reporting software, used at high military and government levels

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10/1989 - 09/1991 Project: Hyperface Industrial GUI development system

Scale: Europe
Industry: Industrial Automation

Employer: Etnoteam
End Customer: CESI (Centro Elettrotecnico Sperimentale Italiano)
Role(s): BA, Architect, Software Engineer across the whole solution
Technologies: UNIX, TCP/IP Socket API, INFORMIX, C
Description: Development environment for user hyper-textual interfaces, to be used for control or simulation applications

Achievements:   I had an especially a central role in the core GUI algorithms design and implementation.

This was real pioneering design and implementation work, at the cutting edge between industrial project and research.

11/1988 - 10/1989 Project: System for automatic generation of control software

Scale: Italy
Industry: Industrial Automation

Employer: Etnoteam
End Customer: MESA/Montedison
Role(s): BA, Architect, Software Engineer for the automatic generation of control algorithms
Technologies: Motorola 68000, PC, PDOS, MS-DOS, C
Description: From a semi-formal description of the process to control, part of the software for the actual control system is generated and integrated with standard communication modules

Achievements:   Considerable contribution to the refinement of the extremely complex algorithms involved in this system

11/1986 - 11/1988 Project: Configurable system for process control

Scale: Italy
Industry: Industrial Automation

Employer: Etnoteam
End Customer: Honeywell Control Systems
Role(s): BA, Architect, Rollout manager for complete system
Technologies: Honeywell Microsystem 6/20, GCOS-6, Pascal
Description: Process control system, based on Honeywell Control Systems instrumentation. The system is strongly configurable, provides extensive graphics and advanced GUI for that time.

Achievements:   Despite the whole original team was gone, I managed to complete the development, clean up bugs, roll-out for major industries and manage to have the customer to finally sign the acceptance

Branchen

CRM, Automotive, Comsumer Goods, Pharma, Telco, Media, Finance, Electronic Publishing, Industrial Automation, Astrophysics

Kompetenzen

Programmiersprachen
Assembler
Basic
C
C++
Fortran
Java
Lisp
Occam
Pascal
PL/SQL
Prolog
Scriptsprachen
Visual Basic

Betriebssysteme
HPUX
SUN OS, Solaris
Unix
Windows

Datenbanken
DB/2
Informix
Microsoft Access
MS SQL Server
MySQL
Oracle
Sybase

Sprachkenntnisse
Deutsch
Sehr fließend
Englisch
Sehr fließend
Italienisch
Muttersprache
Venezianisch

Hardware
Alpha
HP
PC
Sun Cluster

Datenkommunikation
Ethernet
Internet, Intranet
ISDN
Router
RS232
TCP/IP
Winsock

Produkte / Standards / Erfahrungen
CRM
PRINCE2
Siebel
UML
Vtiger

Aufgabenbereiche
Business Analysis
Hands-on
Project Manager
Team Lead
Technical Architect
Use Case methoden

Bemerkungen

Occupation history

  • 07/2004 - Present: IT Consultant as Freelance, CRM, E-Commerce, Siebel, Vtiger, Magento enterprise solutions,Web Development, E-Commerce, Business Analyst, Technical Architect, Project Manager
  • 04/2004 - 06/2004: employment break to finish MBA exams full time at Warwick (UK)
  • 01/2003 - 03/2004: Siebel Systems GmbH, Principal Consultant, Technical Architect, Project Manager, Business development support, Executive Reviews
  • 04/2000 - 12/2002: Siebel Systems GmbH, Senior Consultant, Configuration, Technical Architect, Project Manager, Internal trainer
  • 07/1998 - 03/2000: Terma Elektronik GmbH, space division, IT Consultant, for the European Southern Observatory
  • 11/1992 - 07/1998: Aleph Informatica S.r.l., IT Consultant, Technical Lead, Project Manager
  • 09/1991 - 09/1992: Italian Ministry of Defense during compulsory military service, Software Engineer
  • 11/1986 - 11/1992: Etnoteam S.p.a., Software Engineer, Technical Lead, Trainer


Ausbildungshistorie

Ausbildung

  • 2013: Zertifikat Professional SCRUM Master
  • 2013: Zertifikat PRINCE2 Project Manager
  • 2007: Warwick Business School MBA (top 100 Financial Times Ranking)
  • 2000-2002: Siebel Zertifikate: Consultant (99, 2000, v7), Siebel Certified Business Analyst (2000,v7), Siebel Customer Certified Consultant (2000, v7)
  • 1995: Diplom Ing. Informatik, Università Statale di Milano
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