Siebel eCRM, Oracle Customer Hub, Business Analyse, Test Management, Projektmanagement, Training, Consulting, Scrum
Aktualisiert am 30.09.2019
Profil
Freiberufler / Selbstständiger
Verfügbar ab: 06.01.2020
Verfügbar zu: 100%
davon vor Ort: 80%
Deutsch
Native Speaker
Englisch
Fluent
Türkisch
Fluent

Einsatzorte

Einsatzorte

Köln (+200km) Essen (+75km) Ibbenbüren (+75km) Cochem (+75km) Bonn (+75km) Soest (+50km) Darmstadt (+75km) Homburg (Saar) (+50km) Tübingen (+100km) Titisee-Neustadt (+75km)
nicht möglich

Projekte

Projekte

Project-Experience:

 

Seit  04/2013 Energiebranche
Freiberufliche Projektarbeit


Siebel 8.1 Energy (Account Management / Activity Management / Campaign Management / Contract Management / Quote Management /EAI /CTI /?)

Oracle BI (Answers, Segmentierung)

ARIS PPM (Prozess Performance Monitoring)

UCCE 11.5 

POSITIONEN: PROCESS MANAGER / PRODUCT OWNER / AGILE MASTER / TEST MANAGER / SCRUM MASTER
PROJEKTMETHODIK: Wasserfall / Scrum

? Koordinierung und Durchführung von Workshops mit verschiedenen Abteilungen Anforderungsmanagement / Prozessoptimierung
? Erstellung von Funktionalen Spezifikationen / Solution Design Dokumenten / User Stories / Regression Testfallkatalog
o Konzept Siebel Order Management
o Ertüchtigung ?Outbound Kampagnen Telefonie? inkl. CTI Anbindung und ?Outbound Kampagnen Mailing? für folgende Kampagnentypen
Akquise
Reakquise
Sofort Reakquise
Upselling
Cross Selling
Trigger Mailing ?Geburtstag?, ?Begrüßung?, ?Mitte Abrechnungszeitraum?, ?Online Rechnung?
o Ertüchtigung Prozess Performance Monitoring
Ereignisgesteuerte Prozessketten und deren Messpunkte systemübergreifend
o Ertüchtigung ?Incentives? im Rahmen von Vertragsabschlüssen für alle Kanäle
o Ertüchtigung Angebotsprozess Ende zu Ende / Generierung von Angeboten für Preisanpassungen aus einer Kampagne heraus
o Ertüchtigung Bonusvergabe im Rahmen von Angeboten
o Ende zu Ende Verarbeitung von Angeboten zwischen CRM und ERP System
o Siebel Innovation Pack 2015 inkl. Open UI
? Präsentation der Ergebnisse auf Management Meetings
? Testverantwortlicher für diverse Siebel Module (Quote, Campaign,?)

2012 (19.03.2012 ? 26.10.2012) Contractor at Vodafone Deutschland GmbH as Operational Test Manager

Siebel 8.0 Sales (Account Management / Activity Management / Campaign Management / Contract Management)

  • End to End Regression Testing (Siebel / Interfaces to several Systems incl. Sales Force and DWH)
  • Testing of new Functionalities and Enhancements
  • Testing of standard Functionalities
  • Defect Management / Analysis and Reporting (Mercury Quality Center)

 

 

2011 / 2012 (05.12.2011 ? 20.01.2012) Contractor at Hewlett Packard GmbH as Siebel Business Analyst (Project for Vodafone D2 GmbH)

Siebel 8.0 Sales (Account Management / Activity Management / Campaign Management / Contract Management)

SDD FOR DATA MIGRATION FROM SIEBEL TO SALESFORCE.COM FOR VODAFONE D2 GmbH

  • Aligned with Customer on Entities and Entity Attributes to be migrated from Siebel to Salesforce.com in several Workshops
  • Created Migration Cases for all relevant Entities
  • Aligned with Offshore Team in India on preferred Solution
  • Created Use Case and Functional Specification for preferred Solution (Pearl Tool)
  • Created SDD for Siebel Data Export Processes

 

2011 (01.09 ? 31.10) Contractor at Hewlett Packard GmbH as Siebel Business Analyst

(Project for Vodafone D2 GmbH)

Siebel 8.2 Universal Customer Manager (Oracle Customer Hub)

PROOF OF CONCEPT OF ORACLE CUSTOMER HUB FOR VODAFONE D2 GmbH

  • Objective of Project: Achieve a 360° View on Customer
  • Presented Oracle Customer Hub Standard Functionality to Customer
  • Evaluated SID (Telecommunication Information Framework) Model compliancy with Oracle Customer Hub
  • Mapped Functional / operational / architectural requirements against Standard Oracle Customer Hub Functionality
  • Created High Level Use Cases / Integration Cases and presented output to Customer during several Functional Workshops
  • Created High Level Business Process Architecture and presented to Customer
  • Estimated customization efforts and presented output to Customer
  • Created Solution Design Document as output for Proof of Concept of Oracle Customer Hub

 

2010 / 2011 (20.12.2010 ? 17.06.2011) Contractor at Vodafone Deutschland GmbH as Operational Test Manager

Siebel 8.0 Sales (Account Management / Activity Management / Campaign Management / Contract Management)

  • End to End Regression Testing (Siebel / Interfaces to several Systems and DWH)
  • Testing of new Functionalities and Enhancements
  • Automised Testing of standard Functionalities
  • Defect Management / Analysis and Reporting (Mercury Quality Center)

 

2010 ( 26.07 ? 16.12) Contractor

at QVC Deutschland Inc. & Co. KG Germany / Bochum (Multimedia Retailer / TV Selling Channel) as Siebel Business Analyst

Siebel 8.1.1 Retail (Call Center -  Sales Order / Customer Service / Customer Focus / Logistics / Marketing Processes)

  • Replacement of current Systems by Siebel and SAP CA
  • Workshop coordination and Management for different Functional Areas for UK and Germany to cover Demands / Requirements
    • Sales Order Entry
    • CTI
    • VRU (Voice Recording Unit)
    • Customer Management
      • Fraud Prevention
      • Scoring / Rating
      • Dynamic Customer Evaluation
      • Dunning
      • Return Warning
  • Activity Management
  • Payments
  • Shipments
  • Carrier Interface
  • Promotions / Vouchers
  • Process Engineering
  • Setup of Functional Specifications for Requirements / Demands
  • Documentation of Business Processes
  • Defect Management

 

2010 (06.04 ? 23.07) Contractor

at Metro Cash & Carry Germany / Düsseldorf as Siebel Business Analyst

Siebel 8.1 Retail (Customer Ordering and Delivery)

  • Demand Management and conversion of demands into
    • Use Cases
    • Administration Cases
    •  Migration Cases
    • Operation Cases
    • Interface Cases
    • Documentation of Business Processes
    • Setup of Functional Specifications for Demands
    • Regression Testing

Technical Interface Monitoring

  • Documentation of Data Flow between Siebel and other Systems (e.g. Cashier, Merchandising, Customer Master Data Systems)
  • Definition of Requirements across different Business Functions with Business Partners for Interface Monitoring

 

2010 (Business Analyst for Central Europe at Reckitt Benckiser Deutschland GmbH in Germany / Mannheim)

Siebel 8.1 Consumer Goods Central Europe

  • Project Manager ?Deployment of Siebel 8.1 Consumer Goods in Central Europe (Germany, Austria, Netherlands, Switzerland) in cooperation with Global Information Systems Department located in UK / London
  • Evaluation and Definition of Requirements across different Business Functions with Business Partners
  • Setup of Test Scripts / Use Cases
  • System Test

 

2010 (Reckitt Benckiser)

Siebel Consumer Goods ?Remote Order Entry? Denmark

  • Guidance to local Business Analyst to make sure that Project will be delivered within set timelines, budget and objectives
  • Reviewed Application and Hardware Setup and implemented improvements
  • Delivered Trainings to Business Analyst and Business Partners

 

2004 ? 2009 (Reckitt Benckiser)

Siebel Consumer Goods Central Europe (Customer Planning, In Store, Remote Order Entry)

  • Siebel Administration
    • Employee Management (Setup Employees, Positions, Responsibilities)
    • Assignment Management (Territories, Customers Employees)
    • Server Administration (Server Tasks, Server Components)
    • Workflow Administration (Setup State Models)
    • Business Service Administration (Scripts to fix existing Bugs)
    • Siebel Anywhere (Deployment of new Releases)
    • Data Import via EIM / DTS
    • Mobile Clients Setup and Administration
    • Interface Administration eCRM ? ERP System (Siebel ? J. D. Edwards)
    • Change Request Management
    • Issue Management
    • 2ndLevel Support
    • Siebel Trainings
      • Setup Trainings Guidelines / Use Cases and Presentations for 4 different Siebel Trainings
        • Siebel Customer Planning Training for all Key Account Managers, Finance Employees
        • Siebel In store for Field Sales Managers
        • Siebel Remote Order Entry for Field Sales Managers
        • Siebel Administration for Key Users in Central Europe
  • Delivered Trainings to approx. 200 Users within Central Europe
  • Training included, Siebel User Interface / Navigation, Business Processes, Company eCRM Global Strategy
  • Testing and Deployment of new Siebel Releases in coordination with Global Information Systems Department based in UK / London
    • New Siebel Releases were developed and deployed on a yearly basis across the globe
    • Evaluation and Definition of Requirements across different Business Functions with Business Partners
    • Owner of System Test, User Acceptance Test, Business Readiness Review for Central Europe
    • Preparation of Test Scripts / Use Cases with all relevant Business Scenarios
    • Rollout of new Releases
    • After Go-Live Support
    • First contact point for the execution of Sales Projects within Siebel
    • Siebel Business Process Review and Standardization
    • Performance Review and Optimization

 

2004 ? 2009 (Reckitt Benckiser)

Data Warehouse ProClarity / Microsoft Report Services

  • Project Manager ?Deployment of Data Warehouse Reporting Systems? in Central Europe
    • ProClarity Siebel Customer Planning Reporting System
      • Promotion ROI, Customer Forecast, Brand Forecast, Trade Spend ROI, Deduction Status, ?
  • ProClarity Siebel In Store Reporting System
    • Retail Audits, Retail Orders, Retail Assessments, Product Facings, ?
  • ProClarity Daily Sales Reporting System
    • Net Invoiced Sales / Net Revenue by Customer, Brand, Product
    • Delivered Trainings to Key Users and Business Partners
    • Delivered MRS Reports to Management
    • Delivered Support to Business Partners in terms of ?Setup of Reports based on Business Requirements?
    • Testing, Validation and Deployment of new Releases
    • Change Request Management
    • Issue Management
    • 2ndLevel Support

 

2009 (Reckitt Benckiser)

Finance Process Standardization (J. D. Edwards ERP System)

  • Review, Standardization and Documentation of existing ?Purchase to Pay Processes? with MS Visio
  • Setup of new ?Purchase to Pay Process? for Marketing Department globally

 

2009 (Reckitt Benckiser)

ProClarity Data Warehouse / Microsoft Report Services France and Belgium (Daily Sales Reports)

  • Guidance to local Business Analyst to make sure that Project will be delivered within set timelines, budget and objectives
  • Guidance to Business Partners to make sure that validation progress is done on time with expected results
  • Delivered Trainings to Business Analyst and Business Partners

 

2009 (Reckitt Benckiser)

iControl Data Warehouse Germany

  • Project Manager ?Development and Deployment of iControl Data Warehouse? in Germany
  • Evaluation and Definition of Requirements / Data Interfaces across different Business Functions with Business Partners
  • iControl has been developed and delivered within set timelines, budget and objectives by an external Consultancy
  • Delivered Trainings to Business Partners
  • Rollout and after Go Live Support

 

2007(Reckitt Benckiser)

Masterplan Germany (web based Application to combine Full Year Sales and Marketing Plans)

  • Project Manager ?Development and Deployment Masterplan? in Germany
  • Evaluation and Definition of Requirements / Data Interfaces across different Business Functions with Business Partners
  • Masterplan has been developed and delivered within set timelines, budget and objectives by an external Consultancy
  • Delivered Trainings to Business Partners
  • Rollout and after Go Live Support

 

2003

Diploma Thesis University of applied Science in Gelsenkirchen / Germany in coordination with Fujitsu Siemens Computers GmbH in Germany / Dusseldorf - Munich

Siebel 7.5 Customization for Customer Interaction Centre of Fujitsu Siemens Computers GmbH

  • Evaluation and Definition of Requirements within Customer Interaction Centre
  • Setup of Functional and Technical Specifications
  • Development of new Business Requirements
    • Inbound Management
    • Outbound Management
    • Campaign Management with Siebel Smart Scripts
    • Enhancements of User Interface and existing Functionalities
    • Testing of new Releases
    • End User Training
    • Go-Live

Aus- und Weiterbildung

Aus- und Weiterbildung

09/2011

Siebel 8.2 Universal Customer Manager (Oracle Customer Hub)

Oracle Düsseldorf / Germany

 

09/2002

Siebel Core Consultant Course

Siebel Systems Frankfurt / Germany

 

10/1996 - 02/2004

University of applied Science Gelsenkirchen / Germany

Diploma in Media Informatics

Degree: Dipl. Inf. (FH)

Position

Position

CRM

E2E Process Management 

Business Analyse 

Scrum

Kompetenzen

Kompetenzen

Produkte / Standards / Erfahrungen / Methoden

eCRM / ERP

  • Siebel 6, 7.0, 7.5, 7.7, 8.1, 8.1.1, 8.2 (Sales, Marketing, Call Centre, Consumer Goods, Universal Customer Manager)
  • Siebel Tools
  • J.D. Edwards

 

Software

  • HP / Mercury Quality Center
  • MS Word
  • MS Excel
  • MS PowerPoint
  • MS Project
  • MS Outlook
  • MS Visio
  • MS FrontPage
  • Adobe Photoshop
  • Adobe Acrobat
  • PC Anywhere

 

Operating Systems

  • Windows XP
  • SuSE Linux Professional
  • Windows Server 2003

Databases

  • Oracle
  • MS SQL Server
  • MS Access
  • Sybase

 

Programming Languages

  • Siebel eScript
  • C
  • HTML
  • JavaScript
  • Java
  • Visual Basic

Betriebssysteme

Alle gängigen Windows Betriebssysteme

Programmiersprachen

siehe Kategorie "Produkte"

Datenbanken

siehe Kategorie "Produkte"

Design / Entwicklung / Konstruktion

siehe Kategorie "Produkte"

Branchen

Branchen

Industry knowledge / Companies 

Since 04/2013 Energy 

  • Telecommunications 19.03.2012 ? 26.10.2012 at Vodafone D2 GmbH as Contractor for Pronovit AG based in Germany / Dusseldorf
  • Telecommunications
    • 01.09.2011 ? 20.01.2012 at Hewlett Packard GmbH as Contractor for 1stsolution consulting GmbH based in Germany / Düsseldorf (Project for Vodafone D2 GmbH)
  • Telecommunications
    • 20.12.2010 ? 17.06.2011 at Vodafone D2 GmbH as Contractor for Pronovit People GmbH based in Germany / Dusseldorf
  • Multimedia Retailer / TV Selling Channel
    • 26.07.2010 ? 16.12.2010 at QVC Deutschland Inc. & Co. KG Germany / Bochum) as Contractor for Lawrence Harvey Search and Selection Ltd based in UK / London
  • Cash & Carry
    • 06.04.2010 ? 23.07.2010 Metro Cash & Carry Germany / Dusseldorf as Contractor for MuniConS GmbH
  • Household / Healthcare
    • 2004 ? 2010 Reckitt Benckiser Deutschland GmbH as Business Analyst for Central Europe based in Germany / Mannheim
  • IT Hardware
    • 2001 ? 2003 Fujitsu Siemens GmbH in Germany / Dusseldorf,  Munich
  • Telecommunications
    • 1999 ? 2000 CNE Telekommunikation GmbH in Germany / Essen

Einsatzorte

Einsatzorte

Köln (+200km) Essen (+75km) Ibbenbüren (+75km) Cochem (+75km) Bonn (+75km) Soest (+50km) Darmstadt (+75km) Homburg (Saar) (+50km) Tübingen (+100km) Titisee-Neustadt (+75km)
nicht möglich

Projekte

Projekte

Project-Experience:

 

Seit  04/2013 Energiebranche
Freiberufliche Projektarbeit


Siebel 8.1 Energy (Account Management / Activity Management / Campaign Management / Contract Management / Quote Management /EAI /CTI /?)

Oracle BI (Answers, Segmentierung)

ARIS PPM (Prozess Performance Monitoring)

UCCE 11.5 

POSITIONEN: PROCESS MANAGER / PRODUCT OWNER / AGILE MASTER / TEST MANAGER / SCRUM MASTER
PROJEKTMETHODIK: Wasserfall / Scrum

? Koordinierung und Durchführung von Workshops mit verschiedenen Abteilungen Anforderungsmanagement / Prozessoptimierung
? Erstellung von Funktionalen Spezifikationen / Solution Design Dokumenten / User Stories / Regression Testfallkatalog
o Konzept Siebel Order Management
o Ertüchtigung ?Outbound Kampagnen Telefonie? inkl. CTI Anbindung und ?Outbound Kampagnen Mailing? für folgende Kampagnentypen
Akquise
Reakquise
Sofort Reakquise
Upselling
Cross Selling
Trigger Mailing ?Geburtstag?, ?Begrüßung?, ?Mitte Abrechnungszeitraum?, ?Online Rechnung?
o Ertüchtigung Prozess Performance Monitoring
Ereignisgesteuerte Prozessketten und deren Messpunkte systemübergreifend
o Ertüchtigung ?Incentives? im Rahmen von Vertragsabschlüssen für alle Kanäle
o Ertüchtigung Angebotsprozess Ende zu Ende / Generierung von Angeboten für Preisanpassungen aus einer Kampagne heraus
o Ertüchtigung Bonusvergabe im Rahmen von Angeboten
o Ende zu Ende Verarbeitung von Angeboten zwischen CRM und ERP System
o Siebel Innovation Pack 2015 inkl. Open UI
? Präsentation der Ergebnisse auf Management Meetings
? Testverantwortlicher für diverse Siebel Module (Quote, Campaign,?)

2012 (19.03.2012 ? 26.10.2012) Contractor at Vodafone Deutschland GmbH as Operational Test Manager

Siebel 8.0 Sales (Account Management / Activity Management / Campaign Management / Contract Management)

  • End to End Regression Testing (Siebel / Interfaces to several Systems incl. Sales Force and DWH)
  • Testing of new Functionalities and Enhancements
  • Testing of standard Functionalities
  • Defect Management / Analysis and Reporting (Mercury Quality Center)

 

 

2011 / 2012 (05.12.2011 ? 20.01.2012) Contractor at Hewlett Packard GmbH as Siebel Business Analyst (Project for Vodafone D2 GmbH)

Siebel 8.0 Sales (Account Management / Activity Management / Campaign Management / Contract Management)

SDD FOR DATA MIGRATION FROM SIEBEL TO SALESFORCE.COM FOR VODAFONE D2 GmbH

  • Aligned with Customer on Entities and Entity Attributes to be migrated from Siebel to Salesforce.com in several Workshops
  • Created Migration Cases for all relevant Entities
  • Aligned with Offshore Team in India on preferred Solution
  • Created Use Case and Functional Specification for preferred Solution (Pearl Tool)
  • Created SDD for Siebel Data Export Processes

 

2011 (01.09 ? 31.10) Contractor at Hewlett Packard GmbH as Siebel Business Analyst

(Project for Vodafone D2 GmbH)

Siebel 8.2 Universal Customer Manager (Oracle Customer Hub)

PROOF OF CONCEPT OF ORACLE CUSTOMER HUB FOR VODAFONE D2 GmbH

  • Objective of Project: Achieve a 360° View on Customer
  • Presented Oracle Customer Hub Standard Functionality to Customer
  • Evaluated SID (Telecommunication Information Framework) Model compliancy with Oracle Customer Hub
  • Mapped Functional / operational / architectural requirements against Standard Oracle Customer Hub Functionality
  • Created High Level Use Cases / Integration Cases and presented output to Customer during several Functional Workshops
  • Created High Level Business Process Architecture and presented to Customer
  • Estimated customization efforts and presented output to Customer
  • Created Solution Design Document as output for Proof of Concept of Oracle Customer Hub

 

2010 / 2011 (20.12.2010 ? 17.06.2011) Contractor at Vodafone Deutschland GmbH as Operational Test Manager

Siebel 8.0 Sales (Account Management / Activity Management / Campaign Management / Contract Management)

  • End to End Regression Testing (Siebel / Interfaces to several Systems and DWH)
  • Testing of new Functionalities and Enhancements
  • Automised Testing of standard Functionalities
  • Defect Management / Analysis and Reporting (Mercury Quality Center)

 

2010 ( 26.07 ? 16.12) Contractor

at QVC Deutschland Inc. & Co. KG Germany / Bochum (Multimedia Retailer / TV Selling Channel) as Siebel Business Analyst

Siebel 8.1.1 Retail (Call Center -  Sales Order / Customer Service / Customer Focus / Logistics / Marketing Processes)

  • Replacement of current Systems by Siebel and SAP CA
  • Workshop coordination and Management for different Functional Areas for UK and Germany to cover Demands / Requirements
    • Sales Order Entry
    • CTI
    • VRU (Voice Recording Unit)
    • Customer Management
      • Fraud Prevention
      • Scoring / Rating
      • Dynamic Customer Evaluation
      • Dunning
      • Return Warning
  • Activity Management
  • Payments
  • Shipments
  • Carrier Interface
  • Promotions / Vouchers
  • Process Engineering
  • Setup of Functional Specifications for Requirements / Demands
  • Documentation of Business Processes
  • Defect Management

 

2010 (06.04 ? 23.07) Contractor

at Metro Cash & Carry Germany / Düsseldorf as Siebel Business Analyst

Siebel 8.1 Retail (Customer Ordering and Delivery)

  • Demand Management and conversion of demands into
    • Use Cases
    • Administration Cases
    •  Migration Cases
    • Operation Cases
    • Interface Cases
    • Documentation of Business Processes
    • Setup of Functional Specifications for Demands
    • Regression Testing

Technical Interface Monitoring

  • Documentation of Data Flow between Siebel and other Systems (e.g. Cashier, Merchandising, Customer Master Data Systems)
  • Definition of Requirements across different Business Functions with Business Partners for Interface Monitoring

 

2010 (Business Analyst for Central Europe at Reckitt Benckiser Deutschland GmbH in Germany / Mannheim)

Siebel 8.1 Consumer Goods Central Europe

  • Project Manager ?Deployment of Siebel 8.1 Consumer Goods in Central Europe (Germany, Austria, Netherlands, Switzerland) in cooperation with Global Information Systems Department located in UK / London
  • Evaluation and Definition of Requirements across different Business Functions with Business Partners
  • Setup of Test Scripts / Use Cases
  • System Test

 

2010 (Reckitt Benckiser)

Siebel Consumer Goods ?Remote Order Entry? Denmark

  • Guidance to local Business Analyst to make sure that Project will be delivered within set timelines, budget and objectives
  • Reviewed Application and Hardware Setup and implemented improvements
  • Delivered Trainings to Business Analyst and Business Partners

 

2004 ? 2009 (Reckitt Benckiser)

Siebel Consumer Goods Central Europe (Customer Planning, In Store, Remote Order Entry)

  • Siebel Administration
    • Employee Management (Setup Employees, Positions, Responsibilities)
    • Assignment Management (Territories, Customers Employees)
    • Server Administration (Server Tasks, Server Components)
    • Workflow Administration (Setup State Models)
    • Business Service Administration (Scripts to fix existing Bugs)
    • Siebel Anywhere (Deployment of new Releases)
    • Data Import via EIM / DTS
    • Mobile Clients Setup and Administration
    • Interface Administration eCRM ? ERP System (Siebel ? J. D. Edwards)
    • Change Request Management
    • Issue Management
    • 2ndLevel Support
    • Siebel Trainings
      • Setup Trainings Guidelines / Use Cases and Presentations for 4 different Siebel Trainings
        • Siebel Customer Planning Training for all Key Account Managers, Finance Employees
        • Siebel In store for Field Sales Managers
        • Siebel Remote Order Entry for Field Sales Managers
        • Siebel Administration for Key Users in Central Europe
  • Delivered Trainings to approx. 200 Users within Central Europe
  • Training included, Siebel User Interface / Navigation, Business Processes, Company eCRM Global Strategy
  • Testing and Deployment of new Siebel Releases in coordination with Global Information Systems Department based in UK / London
    • New Siebel Releases were developed and deployed on a yearly basis across the globe
    • Evaluation and Definition of Requirements across different Business Functions with Business Partners
    • Owner of System Test, User Acceptance Test, Business Readiness Review for Central Europe
    • Preparation of Test Scripts / Use Cases with all relevant Business Scenarios
    • Rollout of new Releases
    • After Go-Live Support
    • First contact point for the execution of Sales Projects within Siebel
    • Siebel Business Process Review and Standardization
    • Performance Review and Optimization

 

2004 ? 2009 (Reckitt Benckiser)

Data Warehouse ProClarity / Microsoft Report Services

  • Project Manager ?Deployment of Data Warehouse Reporting Systems? in Central Europe
    • ProClarity Siebel Customer Planning Reporting System
      • Promotion ROI, Customer Forecast, Brand Forecast, Trade Spend ROI, Deduction Status, ?
  • ProClarity Siebel In Store Reporting System
    • Retail Audits, Retail Orders, Retail Assessments, Product Facings, ?
  • ProClarity Daily Sales Reporting System
    • Net Invoiced Sales / Net Revenue by Customer, Brand, Product
    • Delivered Trainings to Key Users and Business Partners
    • Delivered MRS Reports to Management
    • Delivered Support to Business Partners in terms of ?Setup of Reports based on Business Requirements?
    • Testing, Validation and Deployment of new Releases
    • Change Request Management
    • Issue Management
    • 2ndLevel Support

 

2009 (Reckitt Benckiser)

Finance Process Standardization (J. D. Edwards ERP System)

  • Review, Standardization and Documentation of existing ?Purchase to Pay Processes? with MS Visio
  • Setup of new ?Purchase to Pay Process? for Marketing Department globally

 

2009 (Reckitt Benckiser)

ProClarity Data Warehouse / Microsoft Report Services France and Belgium (Daily Sales Reports)

  • Guidance to local Business Analyst to make sure that Project will be delivered within set timelines, budget and objectives
  • Guidance to Business Partners to make sure that validation progress is done on time with expected results
  • Delivered Trainings to Business Analyst and Business Partners

 

2009 (Reckitt Benckiser)

iControl Data Warehouse Germany

  • Project Manager ?Development and Deployment of iControl Data Warehouse? in Germany
  • Evaluation and Definition of Requirements / Data Interfaces across different Business Functions with Business Partners
  • iControl has been developed and delivered within set timelines, budget and objectives by an external Consultancy
  • Delivered Trainings to Business Partners
  • Rollout and after Go Live Support

 

2007(Reckitt Benckiser)

Masterplan Germany (web based Application to combine Full Year Sales and Marketing Plans)

  • Project Manager ?Development and Deployment Masterplan? in Germany
  • Evaluation and Definition of Requirements / Data Interfaces across different Business Functions with Business Partners
  • Masterplan has been developed and delivered within set timelines, budget and objectives by an external Consultancy
  • Delivered Trainings to Business Partners
  • Rollout and after Go Live Support

 

2003

Diploma Thesis University of applied Science in Gelsenkirchen / Germany in coordination with Fujitsu Siemens Computers GmbH in Germany / Dusseldorf - Munich

Siebel 7.5 Customization for Customer Interaction Centre of Fujitsu Siemens Computers GmbH

  • Evaluation and Definition of Requirements within Customer Interaction Centre
  • Setup of Functional and Technical Specifications
  • Development of new Business Requirements
    • Inbound Management
    • Outbound Management
    • Campaign Management with Siebel Smart Scripts
    • Enhancements of User Interface and existing Functionalities
    • Testing of new Releases
    • End User Training
    • Go-Live

Aus- und Weiterbildung

Aus- und Weiterbildung

09/2011

Siebel 8.2 Universal Customer Manager (Oracle Customer Hub)

Oracle Düsseldorf / Germany

 

09/2002

Siebel Core Consultant Course

Siebel Systems Frankfurt / Germany

 

10/1996 - 02/2004

University of applied Science Gelsenkirchen / Germany

Diploma in Media Informatics

Degree: Dipl. Inf. (FH)

Position

Position

CRM

E2E Process Management 

Business Analyse 

Scrum

Kompetenzen

Kompetenzen

Produkte / Standards / Erfahrungen / Methoden

eCRM / ERP

  • Siebel 6, 7.0, 7.5, 7.7, 8.1, 8.1.1, 8.2 (Sales, Marketing, Call Centre, Consumer Goods, Universal Customer Manager)
  • Siebel Tools
  • J.D. Edwards

 

Software

  • HP / Mercury Quality Center
  • MS Word
  • MS Excel
  • MS PowerPoint
  • MS Project
  • MS Outlook
  • MS Visio
  • MS FrontPage
  • Adobe Photoshop
  • Adobe Acrobat
  • PC Anywhere

 

Operating Systems

  • Windows XP
  • SuSE Linux Professional
  • Windows Server 2003

Databases

  • Oracle
  • MS SQL Server
  • MS Access
  • Sybase

 

Programming Languages

  • Siebel eScript
  • C
  • HTML
  • JavaScript
  • Java
  • Visual Basic

Betriebssysteme

Alle gängigen Windows Betriebssysteme

Programmiersprachen

siehe Kategorie "Produkte"

Datenbanken

siehe Kategorie "Produkte"

Design / Entwicklung / Konstruktion

siehe Kategorie "Produkte"

Branchen

Branchen

Industry knowledge / Companies 

Since 04/2013 Energy 

  • Telecommunications 19.03.2012 ? 26.10.2012 at Vodafone D2 GmbH as Contractor for Pronovit AG based in Germany / Dusseldorf
  • Telecommunications
    • 01.09.2011 ? 20.01.2012 at Hewlett Packard GmbH as Contractor for 1stsolution consulting GmbH based in Germany / Düsseldorf (Project for Vodafone D2 GmbH)
  • Telecommunications
    • 20.12.2010 ? 17.06.2011 at Vodafone D2 GmbH as Contractor for Pronovit People GmbH based in Germany / Dusseldorf
  • Multimedia Retailer / TV Selling Channel
    • 26.07.2010 ? 16.12.2010 at QVC Deutschland Inc. & Co. KG Germany / Bochum) as Contractor for Lawrence Harvey Search and Selection Ltd based in UK / London
  • Cash & Carry
    • 06.04.2010 ? 23.07.2010 Metro Cash & Carry Germany / Dusseldorf as Contractor for MuniConS GmbH
  • Household / Healthcare
    • 2004 ? 2010 Reckitt Benckiser Deutschland GmbH as Business Analyst for Central Europe based in Germany / Mannheim
  • IT Hardware
    • 2001 ? 2003 Fujitsu Siemens GmbH in Germany / Dusseldorf,  Munich
  • Telecommunications
    • 1999 ? 2000 CNE Telekommunikation GmbH in Germany / Essen

Vertrauen Sie auf GULP

Im Bereich Freelancing
Im Bereich Arbeitnehmerüberlassung / Personalvermittlung

Fragen?

Rufen Sie uns an +49 89 500316-300 oder schreiben Sie uns:

Das GULP Freelancer-Portal

Direktester geht's nicht! Ganz einfach Freelancer finden und direkt Kontakt aufnehmen.