Fachlicher Schwerpunkt dieses Freiberuflers

Senior CRM Berater / CRM Project Manager. Oracle Siebel / SAP Cloud C4C, 4HANA / Microsoft Dynamics CRM, 365, Azure

verfügbar ab
15.07.2019
verfügbar zu
100 %
davon vor Ort
100 %
PLZ-Gebiet, Land

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Österreich

Schweiz

Einsatzort unbestimmt

Position

Projekte

08/2015 - Heute

4 Jahre 2 Monate

Project to develop an ecotourism Web Platform

Rolle
CEO / Project Manager
Kunde
Cuba Green Consulting
Projektinhalte
  • Organization
  • Project Design
  • Project Manager

11/2006 - Heute

12 Jahre 11 Monate

Implementation of a Siebel CRM solution

Rolle
Senior Consultant, Project Manager, Technical Architect
Kunde
BASF
Projektinhalte

Implementation of a Siebel CRM solution: Based on Siebel 7 software, the web-based solution automates core CRM processes - sales, marketing, service, analytics, and call center – with highly automated back office integration (SAP). Long term contract to completely outsource all Siebel related activities like development, deployment, operations, 1st, and 2nd level support.

Design / Development
Project Manager in Siebel Sales, Datawarehouse (Siebel Analytics, Informatica), EIM, and Interfaces Projects

Operations-/3rd Level Support

  • Analysis and 3rd Level resolution of issues related to the Application Architecture
  • Change Management and Releases Management
  • Set up and monitoring of the Siebel Application and related Interfaces
  • Design and documentation of all Operations related processes
  • Fixes and enhancements to the Interfaces and Applications caused by changes in the connected systems (SAP, etc.)
  • Design, Development and Enhancements in the Interfaces Area (Siebel EIM, SAP)

Operational Monitoring

  • Design and set up of Monitoring processes related to the Application and related Interfaces and processes
  • Monitoring and verification of the Data transfers between the Siebel Application and other connected systems. Troubleshooting and Resolution of related issues
  • Design, Setup and Monitoring of Housekeeping processes
  • Database related checks, troubleshooting and monitoring
Kenntnisse

Siebel

SAP

Java

Java Script. PL/SQL

Siebel EIM

Oracle

UNIX

Windows 2003 Server

Mercury Monitoring and Business Processes Management Tools

02/2004 - Heute

15 Jahre 8 Monate

Implementation of a Siebel CRM solution

Rolle
Senior Consultant, Project Manager, Technical Architect
Kunde
Fujitsu Siemens Computers
Projektinhalte

Implementation of a Siebel CRM solution: Based on Siebel 7 software, the web-based solution automates core CRM processes - sales, marketing, service, analytics, and call center – with highly automated back office integration (SAP). Long term contract to completely outsource all Siebel related activities like development, deployment, operations, 1st, and 2nd level support.

Design / Development
Project Manager in Siebel Sales, Datawarehouse (Siebel Analytics, Informatica), EIM, and Interfaces Projects

Operations-/3rd Level Support

  • Analysis and 3rd Level resolution of issues related to the Application Architecture
  • Change Management and Releases Management
  • Set up and monitoring of the Siebel Application and related Interfaces
  • Design and documentation of all Operations related processes
  • Fixes and enhancements to the Interfaces and Applications caused by changes in the connected systems (SAP, etc.)
  • Design, Development and Enhancements in the Interfaces Area (Siebel EIM, SAP)

Operational Monitoring

  • Design and set up of Monitoring processes related to the Application and related Interfaces and processes
  • Monitoring and verification of the Data transfers between the Siebel Application and other connected systems. Troubleshooting and Resolution of related issues
  • Design, Setup and Monitoring of Housekeeping processes
  • Database related checks, troubleshooting and monitoring
Kenntnisse

Siebel

SAP

Java

Java Script. PL/SQL

Siebel EIM

Oracle

UNIX

Windows 2003 Server

Mercury Monitoring and Business Processes Management Tools

08/2014 - 07/2015

1 Jahr

Cloud for Customer, SAP CRM

Rolle
Senior CRM Consultant, Architect, System Integration Team Lead
Kunde
Maihiro
Projektinhalte

Design / Development / Deployment / Testing

  • Change management coordination
  • Documentation control
  • Business Requirement / Technical Implementation Mapping
  • Definition of the Integration Solutions (Application and Data model)
  • Technical Architecture / Integration Design
  • Application Test / Deployment Management /Support
Kenntnisse

SAP Cloud for Customer

SAP CRM

07/2014 - 07/2015

1 Jahr 1 Monat

Implementation SAP CRM / SAP Cloud for Customer

Rolle
Senior CRM Consultant, Architect
Kunde
Henkel
Projektinhalte

Design / Development / Deployment / Testing

  • Business Requirement / Technical Implementation Mapping
  • Definition of the Integration Solutions (Application and Data model)
  • Technical Architecture / Integration Design
Kenntnisse

SAP Cloud for Customer

SAP CRM

03/2014 - 07/2015

1 Jahr 5 Monate

Design, Strategy and Architecture SAP CRM / Cloud for Customer Project

Rolle
Senior CRM Consultant, Architect
Kunde
MLP
Projektinhalte

Design / Development / Deployment / Testing

  • Business Requirement / Technical Implementation Mapping
  • Definition of the Integration Solutions (Application and Data model)
  • Technical Architecture / Integration Design
Kenntnisse

Cloud for Customer

SAP CRM

08/2013 - 12/2013

5 Monate

Implementation of MS CRM Dynamics

Rolle
Senior CRM Consultant, Architect, System Integration Team Lead
Kunde
Mobility Concepts
Projektinhalte

Design / Development / Deployment / Testing

  • Change management coordination
  • Documentation control
  • Business Requirement / Technical Implementation Mapping
  • Definition of the Integration Solutions (Application and Data model)
  • Technical Architecture / Integration Design
  • Application Test / Deployment Management /Support
Kenntnisse

MS Dynamics CRM

Web Services

Scribe

05/2013 - 08/2013

4 Monate

Design of MS CRM Dynamics Implementation

Rolle
Senior CRM Consultant, Architect
Kunde
Teufelberger
Projektinhalte

Design / Development / Deployment / Testing

  • Documentation control
  • Business Requirement / Technical Implementation Mapping
  • Definition of the Integration Solutions (Application and Data model)
  • Technical Architecture / Integration Design
  • Lead Clients Workshops (Business requirements and technical solutions)
Kenntnisse

MS Dynamics CRM

Web Services

Scribe

02/2013 - 07/2013

6 Monate

Implementation of MS CRM Dynamics

Rolle
Senior CRM Consultant, Architect, System Integration Team Lead
Kunde
Orchestra
Projektinhalte

Design / Development / Deployment / Testing

  • Project Planning
  • Team Management
  • Change management coordination
  • Documentation control
  • Business Requirement / Technical Implementation Mapping
  • Definition of the Integration Solutions (Application and Data model)
  • Technical Architecture / Integration Design
  • Lead Clients Workshops
Kenntnisse

MS Dynamics CRM

Web Services

Scribe

04/2013 - 06/2013

3 Monate

Implementation of MS CRM Dynamics

Rolle
Senior CRM Consultant, Architect, System Integration Team Lead
Kunde
ROMA
Projektinhalte

Design / Development / Deployment / Testing

  • Project Planning
  • Team Management
  • Change management coordination
  • Documentation control
  • Business Requirement / Technical Implementation Mapping
  • Definition of the Integration Solutions (Application and Data model)
  • Technical Architecture / Integration Design
  • Lead Clients Workshops (Business requirements and technical solutions)
  • Application Test / Deployment Management /Support
Kenntnisse

MS Dynamics CRM

Web Services

Scribe

07/2012 - 03/2013

9 Monate

Implementation of MS CRM Dynamics

Rolle
Senior CRM Consultant, Architect, System Integration Team Lead
Kunde
Regnauer
Projektinhalte

Design / Development / Deployment / Testing

  • Project Planning
  • Team Management
  • Change management coordination
  • Documentation control
  • Business Requirement / Technical Implementation Mapping
  • Definition of the Integration Solutions (Application and Data model)
  • Technical Architecture / Integration Design
  • Lead Clients Workshops (Business requirements and technical solutions)
  • Application Test / Deployment Management /Support
Kenntnisse

MS Dynamics CRM

Web Services

Scribe

12/2011 - 12/2012

1 Jahr 1 Monat

Implementation of MS CRM Dynamics

Rolle
Project Manager, Senior CRM Consultant, Architect
Kunde
ABUS
Projektinhalte

Design / Development / Deployment / Testing

  • Project Management / Planning
  • Definition, planning and assignment of the Work Packages
  • Change management coordination
  • Documentation control
  • Business Requirement / Technical Implementation Mapping
  • Definition of the Integration Solutions (Application and Data model)
  • Technical Architecture / Integration Design
  • Lead Clients Workshops (Business requirements and technical solutions)
  • Application Test / Deployment Management /Support
Kenntnisse

MS Dynamics CRM

Web Services

Scribe

04/2011 - 12/2011

9 Monate

Implementation of MS CRM Dynamics

Rolle
Senior CRM Consultant, Architect, System Integration Team Lead
Kunde
Hoffmann-Sonax
Projektinhalte

Design / Development / Deployment / Testing

  • Project Planning
  • Team Management
  • Change management coordination
  • Documentation control
  • Business Requirement / Technical Implementation Mapping
  • Definition of the Integration Solutions (Application and Data model)
  • Technical Architecture / Integration Design
  • Lead Clients Workshops (Business requirements and technical solutions)
  • Application Test / Deployment Management /Support
Kenntnisse

MS Dynamics CRM

Web Services

Scribe

01/2010 - 02/2011

1 Jahr 2 Monate

Enhancement and Support

Rolle
Project Manager, Senior CRM Consultant, Architect
Kunde
EVGroup-AT
Projektinhalte

Enhancement and Support of a Production Siebel CRM Sales 8 Application. A comprehensive solution was designed and implemented based on Oracle OBIEE Suite, ETL/DAC and BI Publisher Reports. This Platform was fully integrated with the Siebel CRM Application

Design / Development / Deployment / Testing

  • Project Management / Planning
  • Definition, planning and assignment of the Work Packages
  • Change management coordination
  • Documentation control
  • Business Requirement / Technical Implementation Mapping
  • Definition of the Integration Solutions (Application and Data model)
  • Technical Architecture / Integration Design
  • Lead Clients Workshops (Business requirements and technical solutions)
  • Deployment, Sizing and Operations Support
  • Application Test / Deployment Management /Support
Kenntnisse

Siebel 8

Web Services

Integration Objects

Siebel Server Scripts

Oracle BI Publisher

Siebel EIM

Oracle BIEE

PL/SQL

ETL/DAC/Informatica

Windows 2003 Server

02/2010 - 05/2010

4 Monate

System analysis and Design

Rolle
Project Manager, Senior CRM Consultant, Architect
Kunde
Eaton-Moeller
Projektinhalte

System analysis and Design of a complex Siebel CRM migration (7.5 > 8.1) strategy (Business Processes and technical Architecture) Siebel EIM Framework Design and Implementation for the Data Migration of the new company acquisitions

Design / Development / Deployment / Testing

  • Project Planning / Team Management
  • Business Requirement / Technical Implementation Mapping
  • Lead Clients Workshops (Business requirements and technical solutions)
  • Lead Clients Workshops
  • Design and Development of Siebel EIM / PLSQL Framework
  • Test and Bug fixing

03/2008 - 12/2009

1 Jahr 10 Monate

Implementation of a Siebel CRM solution

Rolle
Managing Consultant, Technical Team Lead
Kunde
Mobiliar
Projektinhalte

Implementation of a Siebel CRM solution: Based on Siebel 8 Financial Services software, the web-based solution automates core CRM processes, with highly automated back office/legacy systems integration.

Setup

  • Integration Team Lead (EIM, EAI and Interfaces)
  • Setup phase coordination and documentation
  • Clients Workshops
  • Team Management meetings

Design

  • Integration Team Lead (EIM, EAI and Interfaces)
  • Technical Integration Design
  • Technical Architecture and Hardware/Software Design
  • Design phase coordination and documentation
  • Clients Workshops
  • Team Management meetings

Development

  • Integration Team Lead (EIM, EAI and Interfaces)
  • Clients Workshops
  • Team Management meetings
Kenntnisse

Siebel 8

Web Services

JMS Queue

Siebel EIM

Siebel EAI

Oracle

UNIX

Windows 2003 Server

Branchen


Kompetenzen

Programmiersprachen
Basic
C
C++
Emacs
Fortran
Java
JavaScript
Lotus Notes Script
MATLAB / Simulink
Pascal
PL/SQL
Scriptsprachen
VBScript, JScript

Betriebssysteme
Dos
Novell
OS/2
Unix
AIX, Linux, Solaris
VxWorks
Windows
Windows CE

Datenbanken
Access
IBM DB2
Lotus Notes
MS SQL Server
MySQL
Oracle
SQL

Sprachkenntnisse
Bulgarisch
fließend
Deutsch
fließend
Englisch
fließend
Französisch
Italienisch
Grundkenntnisse
Spanisch
Muttersprache

Datenkommunikation
Internet, Intranet
ISDN
Novell
TCP/IP

Hardware
embedded Systeme

Produkte / Standards / Erfahrungen
Mercury Monitoring Tools
MS Office
Navision
  • 20 Jahre Erfahrung in Bereich IT Beratung (Business Prozesse, Applikationen, System Integration und technische Plattform).
  • CRM (Siebel, MS Dynamics, SAP Cloud for Customer, Salesforce) Architektur Expertise, Managing Consultant, Project Manager / Team Lead und Senior CRM Consultant und Projektmanager für mittlere und große IT Beratung Firmen.
  • Breite Prozessen und technische Erfahrung in verschieden Industriesektoren (Versicherung, Banken, IT Dienstleistungen -Hardware/Software, usw.) im Bereich Applikation Architektur, 3st Level Support, Monitoring SOA, BPM und ITIL v3.

Beraterprofil

  • Langjährige Projekterfahrungen beim Design von System-und Integrationsarchitektur für CRM-Systeme sowohl im Prozessdesign und als auch in der Prozessimplementierung.
  • In meinen bisherigen Projekten, habe ich mich die Fähigkeit erworben, komplexe IT Prozesse schnell zu verstehen und fundiert zu diskutieren. Die Projekte wurden von mir über ihren gesamten Lebenszyklus vom Design bis zum Rollout betreut und ich habe in allen Phasen mitwirken können. Zudem habe ich sehr gute Erfahrungen im Führen von Teams, und im Projekt- und Qualitätsmanagement.
  • Mein Hauptgebiet sind CRM-Prozessübergreifende Analysen und Implementierung, Oracle / Siebel, SAP/C4C, MS Dynamics, Salesforce, CRM Architektur, Systemintegration und BPM.

Technologien

  • J2EE
  • CORBA

Werkzeuge

  • Rational Rose
  • Visual C++
  • CVS
  • TOAD
  • SCRIBE

Packages

  • Siebel
  • SAP CRM
  • Cloud for Customer
  • MS Dynamics CRM
  • Salesforce

Beruflicher Werdegang

07/2015 – heute
Rolle: Freelancer, Senior IT Consultant / Project Manager


01/2010 – 07/2015
Kunde: Maihiro GmbH. Deutschland
Rolle: Senior CRM Consultant / Project Manager


03/2008 – 12/2009
Kunde: IBM. Zürich. Schweiz
Rolle: Managing Consultant / Technical Team Lead


02/2004 – 02/2008
Kunde: Accenture. Munich. Deutschland
Rolle: Senior Consultant / Application Architect


11/2003 – 01/2004
Rolle: Freelancer, Senior Consultant / Project Manager


11/2000 – 10/2003
Kunde: Cambridge Technology Partners. München. Deutschland.
Rolle: Consultant / Senior Consultant


05/2000 – 10/2000
Kunde: Fraunhofer-Institut für Integrierte Schaltungen. Erlangen. Deutschland
Rolle: Software Design / Entwicklung


09/1995 – 02/2000
Kunde: Universität Havanna. Cuba
Rolle: Assistent Professor – Angewandte Physik, Wissenschaftlicher Mitarbeiter (Forschung)

Aufgaben
Software Design / Entwicklung


Ausbildungshistorie

03/2000 – 10/2000
Friedrich Alexander Universität. Erlangen. Deutschland.
Post Degree Computational Engineering
 
1990 – 1995
Universität Havanna. Cuba.
Physik – Festkörper (Prozess Modellierung)
Diplom Physiker

1987 – 1990
Universität Sofia. Bulgarien.
Kernphysik (Prozess Modellierung)
Vordiplom

1980 – 1986
Technisches Gymnasium. Holguín. Cuba.
(Mathematik und Physik)
Abitur
 
Weiterbildung
2001
Siebel Core Consultant
 
2002
Business German Level 5 – 8 (Berlitz)
Advanced Facilitation
 

2004

  • Analytics: Siebel Datawarehouse Developer
  • Java Advanced Programming
  • Advanced SiteScope and Business Processes Management
  • Advance Project Management
 
2006
ORACLE 10g Database Administration
 
2008
Integrating Siebel 8 (EAI)
 
2009
ITIL v3
 
2010
Salesforce Certification (ADM)
 
2011
  • SCRIBE Certification
  • MS Dynamics CRM Certification
 
2013
SAP CRM Certification
 
2014
SAP Cloud for Customer Certification
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