Zwei Projekte wurden mit parallel für den Kunden abgewickelt. Während für das erste Projekt UAT- und Hyper-Care-Prozesse durchgeführt werden, wurde für das zweites Projekt ein neues System von Grund auf analysiert, entwickelt und gleichzeitig dokumentiert. Dabei wurden Sales Cloud, Service Cloud Implementierungen mit verschiedenen Ablaufdefinitionen und kundenspezifischen Lightning Komponenten geliefert, um das neue System umzusetzen. Die Implementierung der Lösung wurde immer im Rahmen des Salesforce Best Practice umgesetzt. Somit konnte gewährleistet werden das der Kunde eine wartbare und wiederverwendbare Umgebung erhalten hat.

Der fließende Übergang vom Altsystem in die neu entwickelte Salesforce Instanz  bot den Benutzern ein optimales Benutzererlebnis. Die neuen Endnutzer wurden im Rahmen von Schulungen mit dem neuen System vertraut gemacht.

Business Analyst & Technical Salesforce Consultant:

Sales and Community Cloud implemented with an agile project method and integration of Third-party systems. Focus of the Sales Cloud implementation is CPQ & risk management. Focus of the Community Cloud implementation is to set up a „guided selling process“(via Flow) for partner companies and a Self-Service portal for end customers (via flow and process builder). The focus of the service cloud implementation is omni channel routing & implementation of service processes.

• Mapping of requirements at the customer. Planning of target architecture of further integrations and necessary Saleforce/SAP interfaces.

• Rollout of the Sales Cloud for national and international sales teams. Support with the deployment of the Sales Cloud solutions.

• Implementation of the requirements (e.g. Creation of Workflow processes, visual workflows and automate business processes with flows and process builder, writing small apex trigger, migration of customer data in the production & creating approval processes)

Delivering Salesforce Solutions in terms of   Epics.   Owning   Detailed   Design Documents   and   communicating   with the   client   to   offer   solutions   and document   it   properly.   Evaluating   the demands in talking with the customer's

representatives, and as a result, designing a solution to go along with the already built architecture with all Middleware and the other applications to maintain a End-to-End solution . Managing   developers to   handle   hyper care   altogether according   to   the   triage   meetings. Customizing the salesforce solutions for

the customers. Focus: Sales, Service Cloud

Implementation of the requirements (e.g. Creation of Workflow processes, visual workflows and automate business processes with flows and process builder, writing small apex trigger, migration of customer data in the production & creating approval processes)

Delivering Change Requests by the Education Company. Increasing the efficiency and usability of the environment. Creating solutions in Salesforce to be complaint with GDPR. Customizing the salesforce solutions for the customers. Focus: Sales, Service Cloud

Implementation of the requirements (e.g. Creation of Workflow processes, visual workflows and automate business processes with flows and process builder, writing small apex trigger, migration of customer data in the production & creating approval processes)

Working as a Functional Analyst to   satisfy   customer   needs   with   the developer   team.   Performing   and documenting   requirements   analysis with the client to understand customer

needs   to   provide   the   best   solution. According to the requirements, creating an architectural solution to provide the best usage of Salesforce capabilities and limits. Implementing   Service   functionalities such   as   Live   Agent,   Omni-   Channel, Service   Console   along   with   the Salesforce Communities.

Implementation of the requirements (e.g. Creation of Workflow processes, visual workflows and automate business processes with flows and process builder, writing small apex trigger, migration of customer data in the production & creating approval processes)

Working as a Functional Analyst to satisfy customer needs with the developer team. Performing and documenting requirements analysis with the client to understand customer needs to provide the best solution. Implementing Service functionalities such as Live Agent, Omni- Channel, Service Console along with the Salesforce Communities.

Mapping of requirements at the customer. Planning of target architecture of further integrations and necessary Saleforce/SAP interfaces.

• Rollout of the Sales Cloud for national and international sales teams. Support with the deployment of the Sales Cloud solutions.

• Implementation of the requirements (e.g. Creation of Workflow processes, visual workflows and automate business processes with flows and process builder, writing small apex trigger, migration of customer data in the production & creating approval processes)