Salesforce Consultant/Architect - IT Specialist with 12+ years of experience in leading IT Teams and consulting companies with Salesforce
Aktualisiert am 28.12.2023
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 01.05.2024
Verfügbar zu: 30%
davon vor Ort: 0%
Salesforce
Architekt
Managementberatung
Prozessberatung
CRM
Serviceprozesse
Salesprozesse
Integrationen
CRM-Migration
English
German

Einsatzorte

Einsatzorte

Berlin (+200km)
Deutschland
möglich

Projekte

Projekte

4 Jahre
2020-04 - heute

Initial Implementation/Rollout of Salesforce.com Salescloud

Salesforce Architect/Consultant Salesforce
Salesforce Architect/Consultant
  • Design and implementation of new salesforce.com org ("B2B")
  • Implemented Salesforce Products:  Sales Cloud
  • Establishing of External Database Connection
  • Customized Frontend
Salesforce
Caronsale
Berlin
4 Jahre 3 Monate
2020-01 - heute

Design and implementation

  • Design and implementation of new salesforce.com org for the Sales team ("B2B")
  • Implemented Salesforce Products: Lightning Sales Cloud, Lightning Service Cloud
  • Other: training for Salesforce users
Themenbote
4 Jahre 5 Monate
2019-11 - heute

Design and implementation of new salesforce Instance for B2B Sales

Salesforce Lead Architect/ Consultant Salesforce
Salesforce Lead Architect/ Consultant
  • Design and implementation of new salesforce Instance for B2B Sales
  • 2nd and 3rd Level Support of existing Service Cloud
  • Customizations and process automations for Customer Service
  • Integrations with Salesforce Connect
  • Implemented Salesforce Products:  Sales Cloud
  • Establishing of External Database Connection
  • creating custom interfaces
Salesforce
Lampenwelt
Berlin
4 Jahre 11 Monate
2019-05 - heute

Design and implementation

  • Design and implementation of new salesforce.com org ("B2C")
  • Creating new xml interfaces to SFTP, interface to Sevdesk
  • Implemented Salesforce Products: Sales Cloud
  • Establishing of External Database Connection
  • creating custom interfaces
Sanatio
5 Jahre 10 Monate
2018-06 - heute

Advisory Support & Administration

  • Advisory Support & Administration of existing salesforce.com org ("B2B")
  • Administrated Salesforce Products: Lightning Service Cloud
  • Establishing of External Database Connection
  • creating custom interfaces
Choco
6 Jahre 1 Monat
2018-03 - heute

Advisory Support & Administration

  • Advisory Support & Administration of existing salesforce.com org ("B2C")
  • Administrated Salesforce Products: Service Cloud Console
  • Establishing of External Database Connection
Sitzfeldt
6 Jahre 3 Monate
2018-01 - heute

Advisory Support & Administration

  • Advisory Support & Administration of existing salesforce.com org ("B2B")
  • Administrated Salesforce Products: Sales Cloud, migration to Lightning Sales Cloud
Bookingkit
6 Jahre 3 Monate
2018-01 - heute

Design and implementation

  • Design and implementation of new salesforce.com org ("B2B")
  • Implemented Salesforce Products: Lightning Sales Cloud, Lightning Service Cloud
  • Other: training for Salesforce users
sennder
7 Jahre 9 Monate
2016-07 - heute

Design and implementation

  • Design and implementation of new salesforce.com org ("B2B & B2C")
  • Implemented Salesforce Products: Sales Cloud, 2018 migration to Lightning Sales Cloud
  • Other: Training for Salesforce Administrators
Instafreight
10 Monate
2019-02 - 2019-11

Planning and rollout of new features

  • Planning and rollout of new features for customer Communication
  • 2nd and 3rd Level Support
  • Implemented Salesforce products: External Visualforce PagesEstablishing of External Database Connection
  • creating custom interfaces
  • Other: Training for Salesforce Administrators
HeyCater
1 Jahr 9 Monate
2018-01 - 2019-09

Advisory Support & Administration

  • Advisory Support & Administration of existing salesforce.com org ("B2B")
  • Leading the internal Salesforce.com Project
Movinga
1 Jahr 3 Monate
2018-06 - 2019-08

Design and implementation

  • Design and implementation of new salesforce.com org ("B2C")
  • Implemented Salesforce Products: Lightning Sales Cloud
  • Other: Training for Salesforce Administrators, Administration & Development after first implementation
  • creating custom interfaces
Enpal GmbH
1 Jahr 7 Monate
2018-01 - 2019-07

Design and implementation

  • Design and implementation of new salesforce.com org ("B2B & B2C")
  • Implemented Salesforce Products: Sales Cloud
  • Other: Training of Salesforce Administrators, Administration & Development
IT-Novum
5 Monate
2018-11 - 2019-03

Advisory Support & Administration

  • Advisory Support & Administration of existing salesforce.com org ("B2B")
  • Administrated Salesforce Products: Lightning Service Cloud
Zeitgold
3 Jahre 5 Monate
2015-10 - 2019-02

Design and implementation

  • Design and implementation of new salesforce.com org ("B2B & B2C")
  • Implemented Salesforce products: Sales Cloud
  • Other: Training for Salesforce Administrators
Caterwings

Aus- und Weiterbildung

Aus- und Weiterbildung

2008

Computer Science Expert

Berstufenzentrum Informationstechnik

Kompetenzen

Kompetenzen

Top-Skills

Salesforce Architekt Managementberatung Prozessberatung CRM Serviceprozesse Salesprozesse Integrationen CRM-Migration

Produkte / Standards / Erfahrungen / Methoden

Skills

  • Salesforce
    • Administration
    • Consulting
    • Sales Cloud
    • Architecture
    • Lightning
    • Service Cloud
    • Partner Cloud
    • Community Cloud
    • Development
  • Additional Skills
    • Business analysis
    • Project Management
    • Communication
    • Sales process analytics
    • Service process analytics

Profile

  • IT Specialist with 12+ years of experience in leading IT Teams and consulting companies with Salesforce
  • Expert for initial Salesforce integration of Startups & medium enterprises

Professional Experience


01/2018 - today

Firma: Freelance

Position: Salesforce Architect & Consultant

  • Consulting new and existing companies for sales and service processes in Salesforce
  • Supporting and Coaching on site or remote
  • Implementing new Salesforce Instances and new features
  • Support, Coordination and Integration of connections to external Databases
  • Migration from several other CRM/ERP Systems into Salesforce.com
  • Leading a team of Salesforce developer and consultants

05/2013 - 12/1217

Firma: Rocket Internet SE
Position: Team Lead Salesforce.com & Senior Salesforce Consultant

  • Creating and leading a Salesforce Team
  • Consolidating multiple CRM and Ticket Systems and planning the migration to Salesforce
  • Consulting new companies for sales and service processes in Salesforce
  • Leading Initial Implementation of Salesforce in more than 35 Companies
  • Supporting and Consulting of all existing Portfolio Companies
  • Coaching of Salesforce administrators
  • Responsible for Project and Budget planning

03/2010 - 04/2013

Firma: EKOMI The Feedback Company
Position: Salesforce Administrator, IT Specialist for System Integration & Head of Customer Care

  • Leading of multiple teams at the same time
  • Leading Salesforce implementation and administration
  • Monitoring of team loads and hiring new peoples
  • Coaching of Salesforce administrators and customer service employees
  • Project and Budget planning

05/2008 - 02/2010

Firma: Yields. Sales & Services GmbH

Position: Salesforce Administrator & IT Specialist for System Integration

  • Responsible Initial implementation of Salesforce of multiple companies
  • Supporting multiple Salesforce Organizations
  • Responsible for IT System Integration and internal IT Services

Branchen

Branchen

  • Automotive
  • Callcenter Solutions
  • E-Commerce
  • Energy
  • Fintech
  • Food & Beverages
  • Healthcare
  • HR
  • Logistics
  • Real Estate

Einsatzorte

Einsatzorte

Berlin (+200km)
Deutschland
möglich

Projekte

Projekte

4 Jahre
2020-04 - heute

Initial Implementation/Rollout of Salesforce.com Salescloud

Salesforce Architect/Consultant Salesforce
Salesforce Architect/Consultant
  • Design and implementation of new salesforce.com org ("B2B")
  • Implemented Salesforce Products:  Sales Cloud
  • Establishing of External Database Connection
  • Customized Frontend
Salesforce
Caronsale
Berlin
4 Jahre 3 Monate
2020-01 - heute

Design and implementation

  • Design and implementation of new salesforce.com org for the Sales team ("B2B")
  • Implemented Salesforce Products: Lightning Sales Cloud, Lightning Service Cloud
  • Other: training for Salesforce users
Themenbote
4 Jahre 5 Monate
2019-11 - heute

Design and implementation of new salesforce Instance for B2B Sales

Salesforce Lead Architect/ Consultant Salesforce
Salesforce Lead Architect/ Consultant
  • Design and implementation of new salesforce Instance for B2B Sales
  • 2nd and 3rd Level Support of existing Service Cloud
  • Customizations and process automations for Customer Service
  • Integrations with Salesforce Connect
  • Implemented Salesforce Products:  Sales Cloud
  • Establishing of External Database Connection
  • creating custom interfaces
Salesforce
Lampenwelt
Berlin
4 Jahre 11 Monate
2019-05 - heute

Design and implementation

  • Design and implementation of new salesforce.com org ("B2C")
  • Creating new xml interfaces to SFTP, interface to Sevdesk
  • Implemented Salesforce Products: Sales Cloud
  • Establishing of External Database Connection
  • creating custom interfaces
Sanatio
5 Jahre 10 Monate
2018-06 - heute

Advisory Support & Administration

  • Advisory Support & Administration of existing salesforce.com org ("B2B")
  • Administrated Salesforce Products: Lightning Service Cloud
  • Establishing of External Database Connection
  • creating custom interfaces
Choco
6 Jahre 1 Monat
2018-03 - heute

Advisory Support & Administration

  • Advisory Support & Administration of existing salesforce.com org ("B2C")
  • Administrated Salesforce Products: Service Cloud Console
  • Establishing of External Database Connection
Sitzfeldt
6 Jahre 3 Monate
2018-01 - heute

Advisory Support & Administration

  • Advisory Support & Administration of existing salesforce.com org ("B2B")
  • Administrated Salesforce Products: Sales Cloud, migration to Lightning Sales Cloud
Bookingkit
6 Jahre 3 Monate
2018-01 - heute

Design and implementation

  • Design and implementation of new salesforce.com org ("B2B")
  • Implemented Salesforce Products: Lightning Sales Cloud, Lightning Service Cloud
  • Other: training for Salesforce users
sennder
7 Jahre 9 Monate
2016-07 - heute

Design and implementation

  • Design and implementation of new salesforce.com org ("B2B & B2C")
  • Implemented Salesforce Products: Sales Cloud, 2018 migration to Lightning Sales Cloud
  • Other: Training for Salesforce Administrators
Instafreight
10 Monate
2019-02 - 2019-11

Planning and rollout of new features

  • Planning and rollout of new features for customer Communication
  • 2nd and 3rd Level Support
  • Implemented Salesforce products: External Visualforce PagesEstablishing of External Database Connection
  • creating custom interfaces
  • Other: Training for Salesforce Administrators
HeyCater
1 Jahr 9 Monate
2018-01 - 2019-09

Advisory Support & Administration

  • Advisory Support & Administration of existing salesforce.com org ("B2B")
  • Leading the internal Salesforce.com Project
Movinga
1 Jahr 3 Monate
2018-06 - 2019-08

Design and implementation

  • Design and implementation of new salesforce.com org ("B2C")
  • Implemented Salesforce Products: Lightning Sales Cloud
  • Other: Training for Salesforce Administrators, Administration & Development after first implementation
  • creating custom interfaces
Enpal GmbH
1 Jahr 7 Monate
2018-01 - 2019-07

Design and implementation

  • Design and implementation of new salesforce.com org ("B2B & B2C")
  • Implemented Salesforce Products: Sales Cloud
  • Other: Training of Salesforce Administrators, Administration & Development
IT-Novum
5 Monate
2018-11 - 2019-03

Advisory Support & Administration

  • Advisory Support & Administration of existing salesforce.com org ("B2B")
  • Administrated Salesforce Products: Lightning Service Cloud
Zeitgold
3 Jahre 5 Monate
2015-10 - 2019-02

Design and implementation

  • Design and implementation of new salesforce.com org ("B2B & B2C")
  • Implemented Salesforce products: Sales Cloud
  • Other: Training for Salesforce Administrators
Caterwings

Aus- und Weiterbildung

Aus- und Weiterbildung

2008

Computer Science Expert

Berstufenzentrum Informationstechnik

Kompetenzen

Kompetenzen

Top-Skills

Salesforce Architekt Managementberatung Prozessberatung CRM Serviceprozesse Salesprozesse Integrationen CRM-Migration

Produkte / Standards / Erfahrungen / Methoden

Skills

  • Salesforce
    • Administration
    • Consulting
    • Sales Cloud
    • Architecture
    • Lightning
    • Service Cloud
    • Partner Cloud
    • Community Cloud
    • Development
  • Additional Skills
    • Business analysis
    • Project Management
    • Communication
    • Sales process analytics
    • Service process analytics

Profile

  • IT Specialist with 12+ years of experience in leading IT Teams and consulting companies with Salesforce
  • Expert for initial Salesforce integration of Startups & medium enterprises

Professional Experience


01/2018 - today

Firma: Freelance

Position: Salesforce Architect & Consultant

  • Consulting new and existing companies for sales and service processes in Salesforce
  • Supporting and Coaching on site or remote
  • Implementing new Salesforce Instances and new features
  • Support, Coordination and Integration of connections to external Databases
  • Migration from several other CRM/ERP Systems into Salesforce.com
  • Leading a team of Salesforce developer and consultants

05/2013 - 12/1217

Firma: Rocket Internet SE
Position: Team Lead Salesforce.com & Senior Salesforce Consultant

  • Creating and leading a Salesforce Team
  • Consolidating multiple CRM and Ticket Systems and planning the migration to Salesforce
  • Consulting new companies for sales and service processes in Salesforce
  • Leading Initial Implementation of Salesforce in more than 35 Companies
  • Supporting and Consulting of all existing Portfolio Companies
  • Coaching of Salesforce administrators
  • Responsible for Project and Budget planning

03/2010 - 04/2013

Firma: EKOMI The Feedback Company
Position: Salesforce Administrator, IT Specialist for System Integration & Head of Customer Care

  • Leading of multiple teams at the same time
  • Leading Salesforce implementation and administration
  • Monitoring of team loads and hiring new peoples
  • Coaching of Salesforce administrators and customer service employees
  • Project and Budget planning

05/2008 - 02/2010

Firma: Yields. Sales & Services GmbH

Position: Salesforce Administrator & IT Specialist for System Integration

  • Responsible Initial implementation of Salesforce of multiple companies
  • Supporting multiple Salesforce Organizations
  • Responsible for IT System Integration and internal IT Services

Branchen

Branchen

  • Automotive
  • Callcenter Solutions
  • E-Commerce
  • Energy
  • Fintech
  • Food & Beverages
  • Healthcare
  • HR
  • Logistics
  • Real Estate

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