Mitarbeiter-Profil eines IT-/Engineering-Dienstleisters

Project Management/ PMO, Service Management, Project Controlling and Reporting, Issue-/ Defect Management

verfügbar ab
01.12.2019
verfügbar zu
100 %
davon vor Ort
100 %
PLZ-Gebiet, Land

D0

D1

D2

D3

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D5

D6

D7

D8

D9

Österreich

Schweiz

Kontaktwunsch

Ich möchte bevorzugt für Projekte in diesen Einsatzorten kontaktiert werden.

Projekte

11/2017 - 09/2019

1 Jahr 11 Monate

Angestellte: DAFÜR GmbH

Rolle
Service Manager / Project Manager: Head of Service Department
Projektinhalte
Branche: IT Business
 
- Contract negotiations with potential service customers
 
- Process creation and monitoring
 
- First contact for service customers
 
- Creation of reports / project controlling
 
- Calculation and preparation of quotations
Kenntnisse

Service Manager

Servicemanager

Project Manager

Projectmanager

Projektmanagement

Project Management

Servicemanagement

05/2010 - 01/2016

5 Jahre 9 Monate

Angestelle: PanDacom Networking AG

Rolle
Assistent to the Head of Service
Projektinhalte
Branche: IT Business

- Organization of meetings; Minutes kept in German and English

- Coordination of freelancer and further service provider

- Planning and implementation of projects

- Definition and Documentation of KPIs and CSI for Customer Projects and Business Audits

- Creation of Service-Review-Reports

Kenntnisse

Projektmanagement

PM

Realtech

Omnitracker

MS Office

07/2006 - 01/2010

3 Jahre 7 Monate

Angestellte: Lexmark

Rolle
Service Delivery Specialist
Projektinhalte
Branche: IT Business

- Quick processing and appropriate forwarding of escalations while maintaining customer relations in difficult situations and taking into account corporate objectives

- Independent support of Lexmark Service Partners (LSP) for Germany, Switzerland, Austria and Poland

- Project responsibility for the LSP area during the conversion from AS400 to Siebel CRM R6

- Training of the LSP on the new operating tool E-Service (a sieve application) and support in all application questions

- Independent preparation of the number of monthly assignments for calculation for the service partners in Germany, Austria, Switzerland and Poland

Kenntnisse

IBM AS/400

Siebel Oracle

IBM Lotus Notes

Branchen

Informationstechnologie

Kompetenzen

Sprachkenntnisse
Deutsch
Muttersprache
Englisch
C1 - Fließend

Schwerpunkte
Business Process Design
Change Management
Contract Management
Customer Relationship Management
Projectmanagement
Projektmanagement
Servicemanagement

Aus- und Weiterbildung

07/2011 - 07/2011

1 Monat

ITIL v3 Foundation (ITILv3F)

Abschluss
ITIL v3 Foundation (ITILv3F)
Institution, Ort
APMG-International