• Leitung des Serviceentwicklung "Device as a Service". Ein   Globales Betriebsmodell für Installation, Betrieb und Support von Office Space IoT-Geräten
• Teil des Teams das Employee Experience Services für Shell Real Estate inkubiert, pilotiert und skaliert (u.a. Workplace App, Room & Desk Booking, Space Utilization Services)

• Transition management Lead für Shell Digital Workspace program
• Verantwortlich für das Servicedesign neuer Anwendungen und die Ermöglichung des Betriebs aller Aspekte des Servicebetriebs (z. B. Personalbesetzung im Servicemanagement, ITSM-Tooling, ITSM-Prozessen, IT-Sicherheit, Verträge, Lebenszyklus der Infrastruktur- und Softwareentwicklung, Stammdatenverwaltung usw.)
• Entwicklung und Implementierung einer Transition Management Strategie für die globale IT-Funktion
• Transition Management für Robotic Process Automation (Shell RPA Service)
• Transition Management für HR-Transformationsprogramm (Migration von Core HR zu Workday)
• Teil der Agile Transformation Community of Practice

• Gründung einer Firma, einen Blog über Transition Management
• verschiedene kleinere Consulting auftragen

• Servicedesk improvement project for a dutch supplier of event management software (Voorraedt)

I supported a small fashion company (RoyalRepubliq) with the implementation of their new ERP system (requirements analysis) and with contracting (sourcing) of an ecommerce service provider.

Support & Transition Lead für 80+ Global Business Applikation Services im Procurement, HR und Finance beriech, Einige Beispiele:

• OneShell ? Auswahl des neuen Managed Service Providers für alle Shell Group Websites.
• Track & Trace ? Enterprise standard Supply Chain Management System.
• Global Learning Management System ? Lösungsentwicklung und Managed Service Vertrag.
• Global Physical Access Security Systems ? Zentrale Plattform & On-Premise-Geräte (300+ Standorte, 10000+ Geräte, 400000+ Verbraucher)

Entwicklung von S&TM-Disziplinen und -Tools innerhalb von Shell.

• Implementierung von DirectTalent Jobboard. Die Gruppe hatte eine globale Initiative gestartet, um die Fähigkeiten zur Gewinnung und Bindung von Arbeitskräften unter Nutzung von Internettechnologien zu stärken. Interessanter neuer Aspekt für mich in diesem Projekt, dass es die nationale Medienkampagne und den geschäftlichen Wandel gab.
• Entwicklung und Implementierung des Management Information (KPI) Dashboards. KPI-Dashboard, das die Geschäftsleistung auf wichtigen Metriken von Manpower Niederlande visuell anzeigen kann. Cognos wurde als BI-Plattform ausgewählt und die Lösung wurde im eigenen Haus entwickelt.

Koninklijke KPN NV (KPN) is an integrated ICT service provider. KPN offers data broadband services, IPTV services, mobile (voice, data and SMS) and fixed line telephony.

• As Transition Manager large contracts in KPN I was responsible for transitioning the support of new corporate customers? from the service implementation projects into IT operations

InterAccess is an IT Services Company mainly focused on the Dutch Government, Education, Healthcare and Finance markets.

• As a Project Manager at InterAccess I was responsible for the development of an Online Desktop Service and for the Bid Management of number of successful awarded bids of Public Procurement Request by Dutch Government Offices.

Multrix is one of the first Dutch SaaS and Cloud Services providers ?avant la lettre?, with a long history of SaaS-i-fying office productivity and business application functionality. As a Project Manager at Multrix, I lead the development and delivery of (50+) SaaS/ASP services. Mostly on request of our client, we would collaborate with an application developer or vendor to make their product available online utilizing the Multrix services. Often we were the first to try this with their product. Examples of projects I was responsible for are:

• Development and European deployment of managed desktop and business application services (10+ countries, 20+ locations, 100+ users). Transition to centralized online service and deployment to sites for Europe?s largest distributor for the Composite Industry. After of the application landscape to the transitionto the Multrix datacenters, we were able to able to bring a new sales office online for our client only needing two days of effort of a Multrix engineer.
• The development and Global deployment of a managed vpn/firewall service. Rollout to ~40 countries and ~60 locations. Our client had selected an application to consolidate the financials for their operating companies. In most locations the local infrastructure was not complete, or completely not under their control;). Our client approached us for a deployment solution. We developed four variants, describing the prerequisites, advantages, risks and costs for each set-up. We contacted the sites to gather technical information and a local IT contact. We successfully implement within 3 months and for under eur. 50K.
• Presales, Service Design and Service Transition of an Outsourcing contract for the total IT Operation and Assets of a Dutch based globally operating media company (1200+ Users)
• Service Design and Service Transition for a Dutch Association of Notaries. (500+ users, 25+ applications)

• Main responsibilities of this job where to provide technical advice to customers, make designs for back office facilities such as network,messaging, telephony and internet access.
• Secondary activity was to lead the Microsoft Consultancy Expertise group, be the companies focalpoint for microsoft solutions and develop a community of Microsoft Sales Specialist within our 15 branch offices.

• Main activities of this job where to provide technical advice to customers, to maintain appropriate stock levels and to monitor sales out targets for the Cisco, 3com, Cabletron Microsoft, Novell, Citrix product lines

• Lead a service department with a team of five people of a IT software,- and hardware Value Added Reseller.
• Responsible for Computer System Assembly, Return Material Authorisation processes and Customer Support.