MCSA, CCNA, AWS, AZURE, Jira, Confluence, ServiceNow
Aktualisiert am 17.03.2022
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 01.01.2023
Verfügbar zu: 100%
davon vor Ort: 100%
IT Service Management
2nd Level IT Supporter
IT Consultant
MCSA: Azure Admin
MCSA: Messaging
MCSA: Modern Desktop
MCSA: Security
MCSA: Identity and Access
ITSM ServiceNow System Administrator
AWS: Solution Architect Associate
ITIL Foundation V4
Atlassian: Jira Administrator
Atlassian: Confluence Administrator
MCSA: Teams
Deutsch
Muttersprache
Englisch
fließend
Vietnamesisch
fließend

Einsatzorte

Einsatzorte

Basel (+50km) Zürich (+50km) Freiburg im Breisgau (+50km) Karlsruhe (Baden) (+50km) Lörrach (+50km)
Deutschland, Schweiz
möglich

Projekte

Projekte

8 Monate
2021-10 - 2022-05

Creation Workflow UHD / 1st Level Support

Process Owner internationale Projekterfahrung
Process Owner
- Erstellung Workflow UHD

- Prozessgestaltung Support Cases

- Confluence Administration

- Jira Administration

- User Berechtigungsmanagement

- Koordination externer Dienstleister

- SPOC für Migrationsprojekte

Atlassian JIRA Atlassian Confluence
internationale Projekterfahrung
Daimler Truck AG
HomeOffice , Stuttgart
1 Jahr 3 Monate
2020-07 - 2021-09

Service Desk/ IT Consultant bei der Bachem AG, Bubendorf

Service Desk/ IT Consultant
Service Desk/ IT Consultant
- Erstellung / Administration von SAP User Accounts

- 1st & 2nd Level Support 

- Administration User / Rights Accounts in Active Directory

- Onboarding / Offboarding User im Active Directory

- Klassifizierung Incidents, Dispatching

- Network Support, Patching, etc

- VIP Support, CEO und Vorstand

- Uniflow Support, Printer Service

- Mobile Support, Iphone , Samsung

- O365 Administration

- MS Teams Administration

- Sharepoint Support

- Ticketsystem: ITSM Service Now

Apple iphone Windows 10 Active Directory 1st Level IT Support 2nd Level IT Support Helpdesk Samsung Galaxy Exchange Microsoft Office 365
Bachem AG
Bubendorf Schweiz
7 Monate
2019-10 - 2020-04

Service Line / Remote Support bei der Emil Frey Services DE, Stuttgart

1st & 2nd Level Support REMOTE
1st & 2nd Level Support REMOTE
- Application Supportr

- User / Rights Administration Active Dirctory

- Incident Bearbeitung, Dispatching

- SAP User Administration, Anlage & Rechteverwaltung

- Mobile Support, Iphone XR

- Network Support, Patching, etc

- Ticketsystem: Jira & Conlfuence

Administration Windows Server Windows 10 Microsoft Office 365 Active Directory JIRA Confluence ITSM MobileIron
Emil Frey Services Deutschland
Stuttgart
7 Monate
2019-04 - 2019-10

IT Consultant / Infrastructure bei der Landeshauptstadt München

IT- Experte / Spezialist Infrastruktur
IT- Experte / Spezialist Infrastruktur

- Ansprechpartner für die IT Verantwortlichen in den Berufsschulen

- Teilprojektleitung, Hardware Lifecycle

- Rollout Koordinator, Steuerung ext. Dienstleister

- Incident Bearbeitung, Tracking, ggf. Dispatching

- Ticketsystem: Assyst

    Administration Windows Server Windows 10 Active Directory ITSM
    LHM Services GmbH, München
    München
    7 Monate
    2018-10 - 2019-04

    IT Consutant / Support bei der Continentale AG in Ulm

    IT Consutant / Support
    IT Consutant / Support
    • 1st & 2nd Level Support
      • Support HP Laptop ZBook G Serie
      • Support HP Z Workstation Elitedesk
      • Support Iphone
    • Mobile Iron
      • Support Canon MFD
    • Troubleshooting Software Application
      • Admin Win7 & Win10
    • Steuerung Drittdienstleister
      • User & Rights Verwaltung Active Directory
    • Verwaltung Asset Management
      • Tickettool HP Service Manager
      • Support Network ( LAN, W fi)
    MS Windows 7 Windows 10 HP ALM HP Service Manager Active Directory MS SCCM 1st Level IT Support 2nd Level IT Support LocalAreaNetwork WiFi
    A.D.C System GmbH Continental, Ulm
    3 Monate
    2018-08 - 2018-10

    Interim IT Service Manager bei der DMG MORI GmbH, in Pfronten

    Interim Service Manager
    Interim Service Manager
    • 1st & 2nd Support Steuerrungssoftware
    • SPOC für Kunden weltweit
    • Steuerung Servicetechniker
    • Planung Softwarereleases mit Dev Team
    • Aufbau Knowledge Base
    • Definition SLA
    DMG Mori, Pfronten
    7 Monate
    2017-11 - 2018-05

    IT Consultant / Infrastructure bei der KGAL GmbH & Co. KG München

    IT Consultant Workplaces
    IT Consultant Workplaces
    • VIP Support (Betreuung der Gesellschafter und Vorstand)
    • User & Rights Verwaltung Active Directory
    • Support für HP Elitebooks G Serie
    • Teilprojektleitung Migration Office 365
    • Support Win10
    • Support Software Applications
    • Support HP MFDs
    • Verwaltung Asset Management
    • Support Apple Devices (Iphone, Ipad, MacBook Pro)
    • Tickettool ITSM Workbench 4.0
    • Support Network (LAN, W fi)
    • Steuerung Drittdienstleister
    Microsoft Windows 7 Windows 10 Administration Windows Server Exchange Active Directory ITSM 1st Level IT Support 2nd Level IT Support Cisco Unified Wireless Network Local Area Network
    KGAL, München
    1 Jahr 5 Monate
    2016-07 - 2017-11

    IT Service Manager bei der Diconium Solutions GmbH, Stuttgart

    IT Service Manager
    IT Service Manager
    • Klassfizierung/Nachverfolgung Incidents
    • Releaseplanung/Steuerung mit PM und Kunde
    • Steuerung Drittdienstleister
    • Tickettool Jira, OTRS
    • Dokumentation Confluence
    • SPOC für Kunde (Daimler)
    • Budgetverantwortung
    • Personalplanung
    JIRA Confluence OTRS Bugzilla
    diconium digital Solutions GmbH, Stuttgart
    11 Monate
    2015-09 - 2016-07

    IT Consultant / Support bei der M&M Gruppe in Böblingen

    IT-Consultant
    IT-Consultant
    • User & Rights Verwaltung im Active Directory
    • Windows Server 2012 Admin
    • Support Network (LAN, W fi)
    • SPOC für User im Haus
    • Support Acer Traveller Serie
    Planungsgruppe M&M, Böblingen
    8 Monate
    2015-02 - 2015-09

    IT Consultant / Operations Coordinator bei der MunichRE

    Operations Coordinator & SLA Manager
    Operations Coordinator & SLA Manager
    • 1st & 2nd Support
    • Klassfizierung / Nachverfolgung Incidents
    • Eskalationsmanager
    • Reporting Management
    • Tickettool HP I3S V2 & V3
    • Vorstandsbetreuung
    • Support Dell Latitude E7000 Serie
    • Support HP MFDs
    • Verwaltung Asset Management
    • Support HP MFD
    • Support Apple Devices (Iphone, Ipad)
    • Support Network (LAN, W fi)
    Münchner Rückversicherung, München
    5 Monate
    2014-06 - 2014-10

    1st & 2nd Level Support Network

    Network Engineer
    Network Engineer
    • Rollout Switche & Router
    • Cisco Catalyst Serie zu Nexus 7000 Serie
    • Konfiguration von Cisco Devices
    • Tickettool Remedy
    Cisco Catalyst Cisco Nexus BMC-Remedy LocalAreaNetwork Cisco Unified WLAN
    BMW FIZ, München
    6 Monate
    2014-01 - 2014-06

    1st & 2nd Support

    IT Consultant
    IT Consultant
    • Support HP ZBook G Serie
    • Support HP Elitedesk Serie
    • Share Access Unix & MS Umfeld
    • Support Windows Server 2010
    • SPOC via Telefon / Mail, GE weltweit
    • User & Rights Verwaltung im Active Directory
    • Netzwerktechniker
    • Tickettool OTRS
    GE Global Research Center, Garching
    8 Monate
    2013-06 - 2014-01

    Rollout Planung / Koordination

    Rollout Manager & Floorwalker (Freelancer)
    Rollout Manager & Floorwalker (Freelancer)
    • Migration WinXP - Win7
    • Floorwalker nach Rollout
    • Deploymenttool Matrix 42
    Microsoft Windows 7 Matrix 42
    Kabeldeutschland (München, Bonn, Erfurt, Hannover, Berlin, Halle, Leipzig)
    1 Jahr 8 Monate
    2011-11 - 2013-06

    1st & 2nd Support

    VIP Support (Freelancer)
    VIP Support (Freelancer)
    • IT Support Allgemein
    • Vorstandsbetreuung
    • Support Win XP / Vista
    • Support HP MFD
    • Support Dell Latitude E6000 Series
    • Tickettool HP I3s V2
    • Support Blackberry
    MEAG Bank, München

    Aus- und Weiterbildung

    Aus- und Weiterbildung

    Zertifizierung:

    ITIL V4 Foundation

    AWS Certified: Solution Architect Associate

    Microsoft 365 Certified: Azure Administrator Associate

    Microsoft 365 Certified: Security Administrator Associate

    Microsoft 365 Certified: Identity and Access Administrator Associate

    Microsoft 365 Certified: Teams Administrator Associate

    Microsoft 365 Certified: Messaging Administrator Associate

    Atlassien : Jira Administrator

    Atlassian: Confluence Administrator

    ITSM : ServiceNow System Administrator

    Position

    Position

    1st & 2nd Level Support

    VIP Support

    Service Manager

    Desktop Support

    Network Support

    Network Engineer

    AWS Solution  Architect

    Azure Solution Architect

    ICT Senior

    Kompetenzen

    Kompetenzen

    Top-Skills

    IT Service Management 2nd Level IT Supporter IT Consultant MCSA: Azure Admin MCSA: Messaging MCSA: Modern Desktop MCSA: Security MCSA: Identity and Access ITSM ServiceNow System Administrator AWS: Solution Architect Associate ITIL Foundation V4 Atlassian: Jira Administrator Atlassian: Confluence Administrator MCSA: Teams

    Produkte / Standards / Erfahrungen / Methoden

    1st Level IT Support
    2nd Level IT Support
    Active Directory
    Apple iphone
    BMC-Remedy
    Bugzilla
    Cisco Catalyst
    Cisco Nexus
    Cisco Unified Wireless Network
    Cisco Unified WLAN
    Confluence
    Exchange
    Helpdesk
    HP ALM
    HP Service Manager
    ITSM
    JIRA
    Local Area Network
    LocalAreaNetwork
    Matrix 42
    Microsoft Office 365
    MobileIron
    MS SCCM
    OTRS
    WiFi

    PC-Kenntnisse

    • Active Directory
    • Iphone
    • OTRS
    • I3s V2
    • Win7
    • WinXP
    • Windows Server 2012 Admin
    • Win XP / Vista
    • Jira
    • Access Unix
    • Confluence
    • HP Service Manager
    • Windows Server 2010
    • Office 365
    • Ipad
    • HP I3S V2
    • ITSM Workbench 4.0
    • Cisco Catalyst Serie
    • Nexus 7000 Serie
    • DMG
    • O365
    • Lenovo
    • HP
    • Dell
    • Cisco Switche & Router
    • Remedy
    • Windows Server 2010 - 2012
    • Office 2010, 2013 und 2016
    • Microsoft Office
    • MacBook Pro
    • Apple Device
    • Win10
    • Windows
    • Acer

    Betriebssysteme

    Administration Windows Server
    Microsoft Windows 7
    MS Windows 7
    Windows 10

    Hardware

    Cisco Router
    Cisco Switch
    Dell Latitude
    HP Notebooks
    Iphone
    MacBook Pro
    Samsung Galaxy
    Samsung Galaxy S10

    Administration

    Branchen

    Branchen

    Bankenumfeld

    Versicherung

    Automotive

    Chemie

    Einsatzorte

    Einsatzorte

    Basel (+50km) Zürich (+50km) Freiburg im Breisgau (+50km) Karlsruhe (Baden) (+50km) Lörrach (+50km)
    Deutschland, Schweiz
    möglich

    Projekte

    Projekte

    8 Monate
    2021-10 - 2022-05

    Creation Workflow UHD / 1st Level Support

    Process Owner internationale Projekterfahrung
    Process Owner
    - Erstellung Workflow UHD

    - Prozessgestaltung Support Cases

    - Confluence Administration

    - Jira Administration

    - User Berechtigungsmanagement

    - Koordination externer Dienstleister

    - SPOC für Migrationsprojekte

    Atlassian JIRA Atlassian Confluence
    internationale Projekterfahrung
    Daimler Truck AG
    HomeOffice , Stuttgart
    1 Jahr 3 Monate
    2020-07 - 2021-09

    Service Desk/ IT Consultant bei der Bachem AG, Bubendorf

    Service Desk/ IT Consultant
    Service Desk/ IT Consultant
    - Erstellung / Administration von SAP User Accounts

    - 1st & 2nd Level Support 

    - Administration User / Rights Accounts in Active Directory

    - Onboarding / Offboarding User im Active Directory

    - Klassifizierung Incidents, Dispatching

    - Network Support, Patching, etc

    - VIP Support, CEO und Vorstand

    - Uniflow Support, Printer Service

    - Mobile Support, Iphone , Samsung

    - O365 Administration

    - MS Teams Administration

    - Sharepoint Support

    - Ticketsystem: ITSM Service Now

    Apple iphone Windows 10 Active Directory 1st Level IT Support 2nd Level IT Support Helpdesk Samsung Galaxy Exchange Microsoft Office 365
    Bachem AG
    Bubendorf Schweiz
    7 Monate
    2019-10 - 2020-04

    Service Line / Remote Support bei der Emil Frey Services DE, Stuttgart

    1st & 2nd Level Support REMOTE
    1st & 2nd Level Support REMOTE
    - Application Supportr

    - User / Rights Administration Active Dirctory

    - Incident Bearbeitung, Dispatching

    - SAP User Administration, Anlage & Rechteverwaltung

    - Mobile Support, Iphone XR

    - Network Support, Patching, etc

    - Ticketsystem: Jira & Conlfuence

    Administration Windows Server Windows 10 Microsoft Office 365 Active Directory JIRA Confluence ITSM MobileIron
    Emil Frey Services Deutschland
    Stuttgart
    7 Monate
    2019-04 - 2019-10

    IT Consultant / Infrastructure bei der Landeshauptstadt München

    IT- Experte / Spezialist Infrastruktur
    IT- Experte / Spezialist Infrastruktur

    - Ansprechpartner für die IT Verantwortlichen in den Berufsschulen

    - Teilprojektleitung, Hardware Lifecycle

    - Rollout Koordinator, Steuerung ext. Dienstleister

    - Incident Bearbeitung, Tracking, ggf. Dispatching

    - Ticketsystem: Assyst

      Administration Windows Server Windows 10 Active Directory ITSM
      LHM Services GmbH, München
      München
      7 Monate
      2018-10 - 2019-04

      IT Consutant / Support bei der Continentale AG in Ulm

      IT Consutant / Support
      IT Consutant / Support
      • 1st & 2nd Level Support
        • Support HP Laptop ZBook G Serie
        • Support HP Z Workstation Elitedesk
        • Support Iphone
      • Mobile Iron
        • Support Canon MFD
      • Troubleshooting Software Application
        • Admin Win7 & Win10
      • Steuerung Drittdienstleister
        • User & Rights Verwaltung Active Directory
      • Verwaltung Asset Management
        • Tickettool HP Service Manager
        • Support Network ( LAN, W fi)
      MS Windows 7 Windows 10 HP ALM HP Service Manager Active Directory MS SCCM 1st Level IT Support 2nd Level IT Support LocalAreaNetwork WiFi
      A.D.C System GmbH Continental, Ulm
      3 Monate
      2018-08 - 2018-10

      Interim IT Service Manager bei der DMG MORI GmbH, in Pfronten

      Interim Service Manager
      Interim Service Manager
      • 1st & 2nd Support Steuerrungssoftware
      • SPOC für Kunden weltweit
      • Steuerung Servicetechniker
      • Planung Softwarereleases mit Dev Team
      • Aufbau Knowledge Base
      • Definition SLA
      DMG Mori, Pfronten
      7 Monate
      2017-11 - 2018-05

      IT Consultant / Infrastructure bei der KGAL GmbH & Co. KG München

      IT Consultant Workplaces
      IT Consultant Workplaces
      • VIP Support (Betreuung der Gesellschafter und Vorstand)
      • User & Rights Verwaltung Active Directory
      • Support für HP Elitebooks G Serie
      • Teilprojektleitung Migration Office 365
      • Support Win10
      • Support Software Applications
      • Support HP MFDs
      • Verwaltung Asset Management
      • Support Apple Devices (Iphone, Ipad, MacBook Pro)
      • Tickettool ITSM Workbench 4.0
      • Support Network (LAN, W fi)
      • Steuerung Drittdienstleister
      Microsoft Windows 7 Windows 10 Administration Windows Server Exchange Active Directory ITSM 1st Level IT Support 2nd Level IT Support Cisco Unified Wireless Network Local Area Network
      KGAL, München
      1 Jahr 5 Monate
      2016-07 - 2017-11

      IT Service Manager bei der Diconium Solutions GmbH, Stuttgart

      IT Service Manager
      IT Service Manager
      • Klassfizierung/Nachverfolgung Incidents
      • Releaseplanung/Steuerung mit PM und Kunde
      • Steuerung Drittdienstleister
      • Tickettool Jira, OTRS
      • Dokumentation Confluence
      • SPOC für Kunde (Daimler)
      • Budgetverantwortung
      • Personalplanung
      JIRA Confluence OTRS Bugzilla
      diconium digital Solutions GmbH, Stuttgart
      11 Monate
      2015-09 - 2016-07

      IT Consultant / Support bei der M&M Gruppe in Böblingen

      IT-Consultant
      IT-Consultant
      • User & Rights Verwaltung im Active Directory
      • Windows Server 2012 Admin
      • Support Network (LAN, W fi)
      • SPOC für User im Haus
      • Support Acer Traveller Serie
      Planungsgruppe M&M, Böblingen
      8 Monate
      2015-02 - 2015-09

      IT Consultant / Operations Coordinator bei der MunichRE

      Operations Coordinator & SLA Manager
      Operations Coordinator & SLA Manager
      • 1st & 2nd Support
      • Klassfizierung / Nachverfolgung Incidents
      • Eskalationsmanager
      • Reporting Management
      • Tickettool HP I3S V2 & V3
      • Vorstandsbetreuung
      • Support Dell Latitude E7000 Serie
      • Support HP MFDs
      • Verwaltung Asset Management
      • Support HP MFD
      • Support Apple Devices (Iphone, Ipad)
      • Support Network (LAN, W fi)
      Münchner Rückversicherung, München
      5 Monate
      2014-06 - 2014-10

      1st & 2nd Level Support Network

      Network Engineer
      Network Engineer
      • Rollout Switche & Router
      • Cisco Catalyst Serie zu Nexus 7000 Serie
      • Konfiguration von Cisco Devices
      • Tickettool Remedy
      Cisco Catalyst Cisco Nexus BMC-Remedy LocalAreaNetwork Cisco Unified WLAN
      BMW FIZ, München
      6 Monate
      2014-01 - 2014-06

      1st & 2nd Support

      IT Consultant
      IT Consultant
      • Support HP ZBook G Serie
      • Support HP Elitedesk Serie
      • Share Access Unix & MS Umfeld
      • Support Windows Server 2010
      • SPOC via Telefon / Mail, GE weltweit
      • User & Rights Verwaltung im Active Directory
      • Netzwerktechniker
      • Tickettool OTRS
      GE Global Research Center, Garching
      8 Monate
      2013-06 - 2014-01

      Rollout Planung / Koordination

      Rollout Manager & Floorwalker (Freelancer)
      Rollout Manager & Floorwalker (Freelancer)
      • Migration WinXP - Win7
      • Floorwalker nach Rollout
      • Deploymenttool Matrix 42
      Microsoft Windows 7 Matrix 42
      Kabeldeutschland (München, Bonn, Erfurt, Hannover, Berlin, Halle, Leipzig)
      1 Jahr 8 Monate
      2011-11 - 2013-06

      1st & 2nd Support

      VIP Support (Freelancer)
      VIP Support (Freelancer)
      • IT Support Allgemein
      • Vorstandsbetreuung
      • Support Win XP / Vista
      • Support HP MFD
      • Support Dell Latitude E6000 Series
      • Tickettool HP I3s V2
      • Support Blackberry
      MEAG Bank, München

      Aus- und Weiterbildung

      Aus- und Weiterbildung

      Zertifizierung:

      ITIL V4 Foundation

      AWS Certified: Solution Architect Associate

      Microsoft 365 Certified: Azure Administrator Associate

      Microsoft 365 Certified: Security Administrator Associate

      Microsoft 365 Certified: Identity and Access Administrator Associate

      Microsoft 365 Certified: Teams Administrator Associate

      Microsoft 365 Certified: Messaging Administrator Associate

      Atlassien : Jira Administrator

      Atlassian: Confluence Administrator

      ITSM : ServiceNow System Administrator

      Position

      Position

      1st & 2nd Level Support

      VIP Support

      Service Manager

      Desktop Support

      Network Support

      Network Engineer

      AWS Solution  Architect

      Azure Solution Architect

      ICT Senior

      Kompetenzen

      Kompetenzen

      Top-Skills

      IT Service Management 2nd Level IT Supporter IT Consultant MCSA: Azure Admin MCSA: Messaging MCSA: Modern Desktop MCSA: Security MCSA: Identity and Access ITSM ServiceNow System Administrator AWS: Solution Architect Associate ITIL Foundation V4 Atlassian: Jira Administrator Atlassian: Confluence Administrator MCSA: Teams

      Produkte / Standards / Erfahrungen / Methoden

      1st Level IT Support
      2nd Level IT Support
      Active Directory
      Apple iphone
      BMC-Remedy
      Bugzilla
      Cisco Catalyst
      Cisco Nexus
      Cisco Unified Wireless Network
      Cisco Unified WLAN
      Confluence
      Exchange
      Helpdesk
      HP ALM
      HP Service Manager
      ITSM
      JIRA
      Local Area Network
      LocalAreaNetwork
      Matrix 42
      Microsoft Office 365
      MobileIron
      MS SCCM
      OTRS
      WiFi

      PC-Kenntnisse

      • Active Directory
      • Iphone
      • OTRS
      • I3s V2
      • Win7
      • WinXP
      • Windows Server 2012 Admin
      • Win XP / Vista
      • Jira
      • Access Unix
      • Confluence
      • HP Service Manager
      • Windows Server 2010
      • Office 365
      • Ipad
      • HP I3S V2
      • ITSM Workbench 4.0
      • Cisco Catalyst Serie
      • Nexus 7000 Serie
      • DMG
      • O365
      • Lenovo
      • HP
      • Dell
      • Cisco Switche & Router
      • Remedy
      • Windows Server 2010 - 2012
      • Office 2010, 2013 und 2016
      • Microsoft Office
      • MacBook Pro
      • Apple Device
      • Win10
      • Windows
      • Acer

      Betriebssysteme

      Administration Windows Server
      Microsoft Windows 7
      MS Windows 7
      Windows 10

      Hardware

      Cisco Router
      Cisco Switch
      Dell Latitude
      HP Notebooks
      Iphone
      MacBook Pro
      Samsung Galaxy
      Samsung Galaxy S10

      Administration

      Branchen

      Branchen

      Bankenumfeld

      Versicherung

      Automotive

      Chemie

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