Program- & Project-Management; C-Level Communication; Post Merger Integration; IT Carve Out; Sourcing advisory; IT Outsourcing Transformatio
Aktualisiert am 01.09.2020
Profil
Freiberufler / Selbstständiger
Verfügbar ab: 01.09.2020
Verfügbar zu: 100%
davon vor Ort: 80%
ITSM
internationale Projekterfahrung
ITIL
internationaler Roll-out

Einsatzorte

Einsatzorte

Deutschland
nicht möglich

Projekte

Projekte

10 Monate
2019-09 - 2020-06

IT Security Program & ITSM Project

Project Manager and ITSM Consultant
Project Manager and ITSM Consultant

IT Security Program & ITSM Project The customer operates the traffic stations on the rail network. The business purpose is the operation and maintenance of the train stations.

  • Program Status Meeting
  • C-Level Communication with Preparation of the decision model for the C-Level
  • Business Case Calculation and Project Planning
  • Interfaces between general and subcontractor; Provider-Coordination
  • Strategic Process Optimization of ITSM Processes (Best Practices)
  • Business Process Analysis and Optimization
  • Tool-Implementation “Jira"
9 Monate
2018-11 - 2019-07

IT consolidation project

ITSM Lead-Consultant
ITSM Lead-Consultant

IT consolidation project of the national public sector

  • Interfaces between general and subcontractor
  • Support for the development of methods for processual actual survey
  • Customer-Workshops & Interviews for current process analysis
  • Business Process Analysis and Optimization
3 Monate
2018-09 - 2018-11

Strategy project for process optimization

Strategy Consultant ITSM
Strategy Consultant ITSM

Strategy project for process optimization and tool decommissioning with the aim to introduce ServiceNow

  • Strategic Process Optimization of ITSM Processes (Best Practices)
  • Customer-Workshops & Interviews for current process analysis
  • Delta Analysis of the current situation to best practice approach
  • Business Process Analysis and Optimization
  • C-Level Communication (preparatory)
  • Preparation of the decision model for the C-Leve
8 Monate
2018-01 - 2018-08

Business Unit ?ITxM/Complaince?

Head of Consulting-Team / ServiceNow-Consultant
Head of Consulting-Team / ServiceNow-Consultant
  • Partner-Account Lead to ServiceNow
  • Lead-Consultant & Interface to Development-Team
  • Sales
  • Customer-Workshops
  • Business Process Analysis and Optimization
1 Jahr
2016-12 - 2017-11

IT Carve Out Program - Projects ?O365?, ?IDAM?, ?Network? and ?EUC?

Project Manager & Deputy Program Manager
Project Manager & Deputy Program Manager
  • O365 & IDAM: Solution-Conception and -Evaluation, Sourcing Advisory, Project-Setup, ProviderCoordination, Creating Management-/Board- Decision-Templates, Business Case
  • EUC: Project-Definition, Analyse the Current-Situation, Set-up the Solution (ITIL based), Implementation of ServiceNow
  • Network: Sourcing, Execution „Beauty Contest“, Sourcing Advisory, Provider-Coordination, Evaluation of the solutions
  • C-Level Communication
3 Monate
2016-09 - 2016-11

Preparation and coordination

Roll Out Coordinator
Roll Out Coordinator

post merger integration of two central banks in the cooperative area

  • Preparation and coordination of the control centre of migration of foreign banks, including monitoring of migration milestones and service interface
3 Monate
2016-06 - 2016-08

Provider-Coordination

Workstream Lead ?back office?
Workstream Lead ?back office?

The customer is one of the largest banks in Germany and needed in the course of a change in terms and conditions of a back office that can handle an increased number of call customers.

  • Provider-Coordination
  • Reporting to project sponsor
1 Jahr 9 Monate
2014-08 - 2016-04

Support Team "MS Dynamics CRM?, CRM implementation- and migration-projects

Support Team Lead, Project Manager and Business Analyst
Support Team Lead, Project Manager and Business Analyst
  • Management methods, including leadership, Crisis Management (mediation), Project controlling, Reporting, Process Consulting and Modeling (Business Analysis), Requirements analysis, Scope Management, Go-Live support and support
  • Head of the support team "MS Dynamics CRM" in Germany and the interface to the teams abroad. In addition, responsibility for the conception and implementation of the processes, documentation, the required requirements analysis in the form of product descriptions and management of the project controlling (Scope, Time, Budget, Quality)
2 Jahre 6 Monate
2013-10 - 2016-03

Application Compatibility

Workstreamlead
Workstreamlead

Workstreamlead "Application Compatibility" during the introduction of MS Office 365 and replacement of the Lotus Notes environment into a DAX 30 companies.

  • Test Coordination with the Application Owners and Coordination of an international development team to adapt the Applications for the O365 environment
  • Creation of Overall project planning with the other workstreamleads (Infrastructure, Client, Training & Change Management, Processes & Rollout, Collaboration, Mail & Chat, Communication and Classified Persons & Compliance)
  • Regular exchange with the other workstreamleads (status, CRs, next steps etc.)
  • Reporting to the Steering Committee, the Program and Project Management)
9 Monate
2015-03 - 2015-11

LAN optimization project

Workstream Lead "Voice-Optimization?
Workstream Lead "Voice-Optimization?

The customer is the IT service provider in one of the largest taster groups in Germany and Europe. Determining the cost structure of a voice service and to identify potential cost savings through the introduction of the "SIP Mobility" service. Coordination of the Germany-wide roll-out with +15,000 devices

  • Provider-Coordination
  • Management methods, including leadership, Crisis Management (mediation), Project controlling, Reporting, Process Consulting and Modeling (Business Analysis), Requirements analysis,
  • Scope Management, Go-Live support and support
9 Monate
2014-05 - 2015-01

National IT-Migration project

PMO Lead and Project-Controlling
PMO Lead and Project-Controlling

The customer is the IT service provider in one of the largest taster groups in Germany and Europe.

  • Focus on Scope, Time, Quality and Cost
  • C-Level Communication (weekly reporting and Management-/Board- Decision-Templates)
  • Requirements Engineering, Scope Management, Provider-Coordination
  • Successful Change Request Management / Demand Management
  • Business Case calculation
1 Jahr 2 Monate
2012-07 - 2013-08

"HR - Introduction eRecruiting System?

Project Manager
Project Manager

Project manager for the introduction of which has been successfully used by medium to large companies in the e-recruiting solution "d.vinci"

  • Conducting workshops
  • Requirements analysis
  • Preparation of a specification and specifications
  • Coordination of in -house programmers
  • Project controlling
  • Sales support
  • Creation of project plans
  • System introduction
  • Customer and user training
2 Jahre
2010-06 - 2012-05

Broadband infrastructure projects

Product -/Project Manager & Sales Consultant
Product -/Project Manager & Sales Consultant

He realized for independent infrastructure provider with a nationwide IP network innovative solutions for broadband Internet, IP telephony and digital TV. Its customers included cable operators, utilities and city carriers, the housing industry, as well as government offices and municipal facilities.

  • Coordination of IT infrastructure projects
  • Develop business models (technically and economically)
  • Requirements analyses
  • Project controlling
  • Support sales and marketing -Create project plans
  • Creation of business cases
  • Project controlling
2 Jahre 5 Monate
2007-10 - 2010-02

Asset Management Application

Project Manager ?TBM - Technischer Betriebsmanager
Project Manager ?TBM - Technischer Betriebsmanager

He has acted as a project manager nationwide holistic solutions for asset management for the energy industry.

  • Requirements analysis and solution design
  • data modelling
  • Technical customer support Hard - and software installations
  • Customer training and workshops
Utilities Industry

Aus- und Weiterbildung

Aus- und Weiterbildung

Training

2020

ITIL 4 Managing Professional

2019

  • ITIL V3 - Service Operations
  • ITIL V3 - Service Transition
  • ITIL V3 - Serrvice Design
  • ITIL V3 - Service Strategie

2010

IPMA Level D 

2009

ITIL V3 Foundation 

2007 - 2010

Study of Business Informatics

2002 - 2005

Training as IT specialist / system integration

1998 - 2002

Training as a tax clerk

Kompetenzen

Kompetenzen

Top-Skills

ITSM internationale Projekterfahrung ITIL internationaler Roll-out

Produkte / Standards / Erfahrungen / Methoden

Functional Skills

  • Program- & Project-Management
  • C-Level Communication
  • Preparation of board and decision templates
  • Post Merger Integration
  • IT Carve Out
  • Sourcing advisory
  • IT Outsourcing Transformation
  • Sales
  • Business Process Analysis and Optimization
  • ITSM (with tool-focus ServiceNow)
  • Test Management
  • Recruiting Interviews 

Einsatzorte

Einsatzorte

Deutschland
nicht möglich

Projekte

Projekte

10 Monate
2019-09 - 2020-06

IT Security Program & ITSM Project

Project Manager and ITSM Consultant
Project Manager and ITSM Consultant

IT Security Program & ITSM Project The customer operates the traffic stations on the rail network. The business purpose is the operation and maintenance of the train stations.

  • Program Status Meeting
  • C-Level Communication with Preparation of the decision model for the C-Level
  • Business Case Calculation and Project Planning
  • Interfaces between general and subcontractor; Provider-Coordination
  • Strategic Process Optimization of ITSM Processes (Best Practices)
  • Business Process Analysis and Optimization
  • Tool-Implementation “Jira"
9 Monate
2018-11 - 2019-07

IT consolidation project

ITSM Lead-Consultant
ITSM Lead-Consultant

IT consolidation project of the national public sector

  • Interfaces between general and subcontractor
  • Support for the development of methods for processual actual survey
  • Customer-Workshops & Interviews for current process analysis
  • Business Process Analysis and Optimization
3 Monate
2018-09 - 2018-11

Strategy project for process optimization

Strategy Consultant ITSM
Strategy Consultant ITSM

Strategy project for process optimization and tool decommissioning with the aim to introduce ServiceNow

  • Strategic Process Optimization of ITSM Processes (Best Practices)
  • Customer-Workshops & Interviews for current process analysis
  • Delta Analysis of the current situation to best practice approach
  • Business Process Analysis and Optimization
  • C-Level Communication (preparatory)
  • Preparation of the decision model for the C-Leve
8 Monate
2018-01 - 2018-08

Business Unit ?ITxM/Complaince?

Head of Consulting-Team / ServiceNow-Consultant
Head of Consulting-Team / ServiceNow-Consultant
  • Partner-Account Lead to ServiceNow
  • Lead-Consultant & Interface to Development-Team
  • Sales
  • Customer-Workshops
  • Business Process Analysis and Optimization
1 Jahr
2016-12 - 2017-11

IT Carve Out Program - Projects ?O365?, ?IDAM?, ?Network? and ?EUC?

Project Manager & Deputy Program Manager
Project Manager & Deputy Program Manager
  • O365 & IDAM: Solution-Conception and -Evaluation, Sourcing Advisory, Project-Setup, ProviderCoordination, Creating Management-/Board- Decision-Templates, Business Case
  • EUC: Project-Definition, Analyse the Current-Situation, Set-up the Solution (ITIL based), Implementation of ServiceNow
  • Network: Sourcing, Execution „Beauty Contest“, Sourcing Advisory, Provider-Coordination, Evaluation of the solutions
  • C-Level Communication
3 Monate
2016-09 - 2016-11

Preparation and coordination

Roll Out Coordinator
Roll Out Coordinator

post merger integration of two central banks in the cooperative area

  • Preparation and coordination of the control centre of migration of foreign banks, including monitoring of migration milestones and service interface
3 Monate
2016-06 - 2016-08

Provider-Coordination

Workstream Lead ?back office?
Workstream Lead ?back office?

The customer is one of the largest banks in Germany and needed in the course of a change in terms and conditions of a back office that can handle an increased number of call customers.

  • Provider-Coordination
  • Reporting to project sponsor
1 Jahr 9 Monate
2014-08 - 2016-04

Support Team "MS Dynamics CRM?, CRM implementation- and migration-projects

Support Team Lead, Project Manager and Business Analyst
Support Team Lead, Project Manager and Business Analyst
  • Management methods, including leadership, Crisis Management (mediation), Project controlling, Reporting, Process Consulting and Modeling (Business Analysis), Requirements analysis, Scope Management, Go-Live support and support
  • Head of the support team "MS Dynamics CRM" in Germany and the interface to the teams abroad. In addition, responsibility for the conception and implementation of the processes, documentation, the required requirements analysis in the form of product descriptions and management of the project controlling (Scope, Time, Budget, Quality)
2 Jahre 6 Monate
2013-10 - 2016-03

Application Compatibility

Workstreamlead
Workstreamlead

Workstreamlead "Application Compatibility" during the introduction of MS Office 365 and replacement of the Lotus Notes environment into a DAX 30 companies.

  • Test Coordination with the Application Owners and Coordination of an international development team to adapt the Applications for the O365 environment
  • Creation of Overall project planning with the other workstreamleads (Infrastructure, Client, Training & Change Management, Processes & Rollout, Collaboration, Mail & Chat, Communication and Classified Persons & Compliance)
  • Regular exchange with the other workstreamleads (status, CRs, next steps etc.)
  • Reporting to the Steering Committee, the Program and Project Management)
9 Monate
2015-03 - 2015-11

LAN optimization project

Workstream Lead "Voice-Optimization?
Workstream Lead "Voice-Optimization?

The customer is the IT service provider in one of the largest taster groups in Germany and Europe. Determining the cost structure of a voice service and to identify potential cost savings through the introduction of the "SIP Mobility" service. Coordination of the Germany-wide roll-out with +15,000 devices

  • Provider-Coordination
  • Management methods, including leadership, Crisis Management (mediation), Project controlling, Reporting, Process Consulting and Modeling (Business Analysis), Requirements analysis,
  • Scope Management, Go-Live support and support
9 Monate
2014-05 - 2015-01

National IT-Migration project

PMO Lead and Project-Controlling
PMO Lead and Project-Controlling

The customer is the IT service provider in one of the largest taster groups in Germany and Europe.

  • Focus on Scope, Time, Quality and Cost
  • C-Level Communication (weekly reporting and Management-/Board- Decision-Templates)
  • Requirements Engineering, Scope Management, Provider-Coordination
  • Successful Change Request Management / Demand Management
  • Business Case calculation
1 Jahr 2 Monate
2012-07 - 2013-08

"HR - Introduction eRecruiting System?

Project Manager
Project Manager

Project manager for the introduction of which has been successfully used by medium to large companies in the e-recruiting solution "d.vinci"

  • Conducting workshops
  • Requirements analysis
  • Preparation of a specification and specifications
  • Coordination of in -house programmers
  • Project controlling
  • Sales support
  • Creation of project plans
  • System introduction
  • Customer and user training
2 Jahre
2010-06 - 2012-05

Broadband infrastructure projects

Product -/Project Manager & Sales Consultant
Product -/Project Manager & Sales Consultant

He realized for independent infrastructure provider with a nationwide IP network innovative solutions for broadband Internet, IP telephony and digital TV. Its customers included cable operators, utilities and city carriers, the housing industry, as well as government offices and municipal facilities.

  • Coordination of IT infrastructure projects
  • Develop business models (technically and economically)
  • Requirements analyses
  • Project controlling
  • Support sales and marketing -Create project plans
  • Creation of business cases
  • Project controlling
2 Jahre 5 Monate
2007-10 - 2010-02

Asset Management Application

Project Manager ?TBM - Technischer Betriebsmanager
Project Manager ?TBM - Technischer Betriebsmanager

He has acted as a project manager nationwide holistic solutions for asset management for the energy industry.

  • Requirements analysis and solution design
  • data modelling
  • Technical customer support Hard - and software installations
  • Customer training and workshops
Utilities Industry

Aus- und Weiterbildung

Aus- und Weiterbildung

Training

2020

ITIL 4 Managing Professional

2019

  • ITIL V3 - Service Operations
  • ITIL V3 - Service Transition
  • ITIL V3 - Serrvice Design
  • ITIL V3 - Service Strategie

2010

IPMA Level D 

2009

ITIL V3 Foundation 

2007 - 2010

Study of Business Informatics

2002 - 2005

Training as IT specialist / system integration

1998 - 2002

Training as a tax clerk

Kompetenzen

Kompetenzen

Top-Skills

ITSM internationale Projekterfahrung ITIL internationaler Roll-out

Produkte / Standards / Erfahrungen / Methoden

Functional Skills

  • Program- & Project-Management
  • C-Level Communication
  • Preparation of board and decision templates
  • Post Merger Integration
  • IT Carve Out
  • Sourcing advisory
  • IT Outsourcing Transformation
  • Sales
  • Business Process Analysis and Optimization
  • ITSM (with tool-focus ServiceNow)
  • Test Management
  • Recruiting Interviews 

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