• SCRUM Foundation, SCRUM Master & Product Owner Trainings
• Consulting and guiding the client in the agile transformation

CUSTOMER SERVICE INTERNATIONAL

• Cost schedule for the workshop roll-out
• Creation of the change agent concept & information design of the Brand Books

CREATION & DESIGN OPERATIONS MANUAL

• Drawing up an emergency operations manual
• Information design of the final manual

AGILE PROJECT MANAGEMENT & INFORMATION DESIGN

• SCRUM Master in the implementation of wide-ranging logistic projects
• Collating & designing information for the management reporting (.xlxs & .pptx)

POSITIONING STRATEGIC PRODUCT PLANNING

• Consolidation & structure of interviews & workshops

- Conception and development of communication strategies for the individual employee participation programs (DE & RoW)
- Creation of the communication toolbox for the comms colleagues of the individual markets
- Implementation and adaptation in times of transformation ( Gas & Power spin-off )
- Information design of communication materials

• Management of technical and functional test teams
• Sprint Planning with the creation and implementation of the test plan
• Coordination and quality securement of test case design
• Steering of test execution and resource management
• Defect Management
• Acting as communication- and escalation interface between requester and development
• Securement of test documentation in the Team Foundation Server (TFS)

• Coordination of multiple projects
• Quality assurance within the projects
• Rollout-Management (Release planning) and coordination of schedules
• Planning and execution of key gateways in the project
• Management of proposals
• Coordination and communication between parties and interfaces

• Communication of innovations and reforms in basic and special equipment to the international markets
• Management and administration of the central editorial as well as the entire product library of the BMW 3 Series and 4 Series
• Creation and maintenance of detailed interior overviews for new and existing series
• Quality assurance of the publication results

• Synchronisation of Verbau- und Regel Master (VRM) with the product library Modern Technology (ProMT )
• Control of product data supply
• Support of the operational business side

• Strategic planning and implementation of all Marketing & PR activities that helped achieve the company’s 30% growth in a congested market
• Implementing a formalised social media strategy that increased visits to the blog from social referral by 140% in 3 months and re-launching the newsletter tripled the Unique Open and Click rate
• Creating client presentations, project plans and proposals
• Moderating a private Online Innovation Community analysing consumer engagement and reward systems and assisting in the evaluation of insights
• Facilitation of consumer workshops and focus groups
• Managing event-based client acquisition from the creation of concept and outputs to the supervision of all follow-up activity

• Defining the brand identity and creating all marketing collateral accordingly
• Creating and administering online touch points
• Project managing the acquisition and furnishing of 35 new apartments in 1.5 months
• Liaising business-to-business to maximize occupation rates
• Managing the service & operations (clients: Barclays Bank, HSBC inter alia)