Customer oder IT Support in Deutsch, Englisch oder Türkisch
Aktualisiert am 10.10.2024
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 10.10.2024
Verfügbar zu: 100%
davon vor Ort: 100%
Kundenbetreuung
1st Level Support
Support
German
Native Speaker
English
Good
Türkisch
Native Speaker

Einsatzorte

Einsatzorte

Deutschland, Schweiz, Österreich
möglich

Projekte

Projekte

6 Monate
2024-01 - 2024-06

Provide administrative support

IT Service Desk Analyst
IT Service Desk Analyst
  • Provide administrative support to German speaking customers via email and telephone, diagnosing and resolving hardware and software issues
  • Capture and manage support requests using the (Help Desk Ticketing System) to ensure timely and accurate issue tracking.
  • Work with the IT team to document and update knowledge base articles to improve support efficiency.
  • Work with the IT team to document and update knowledge base articles to improve support efficiency.
  • Translated with DeepL.com (free version)
MPower Plus
Hybrid Polen
7 Monate
2023-06 - 2023-12

Assist clients in planning and booking travel arrangements

Traveladvisor
Traveladvisor
  • Assist clients in planning and booking travel arrangements, including flights, accommodations, tours and activities
  • Worked with customers to understand their preferences and interests and create customized itineraries.
  • Utilized booking systems and software to make reservations, track bookings and manage customer profiles.
Webhelp
Polen
6 Jahre 3 Monate
2017-02 - 2023-04

Provision of comprehensive business travel

Assistant
Assistant
  • Provision of comprehensive business travel
  • business travel management and consulting for clients, with specialized support in German language.
  • Planned, organized and booked tailor-made business trips
  • Business trips that meet the individual requirements of clients.
  • Negotiated contracts with hotels, airlines and service 
  • service providers to optimize travel arrangements.
  • Ensured a smooth travel experience through effective communication
  • communication and continuous customer care
  • Translated with DeepL.com (free version)
Weiss Dienstleistungen GmbH

Aus- und Weiterbildung

Aus- und Weiterbildung

2016 - 2017:

Vocational school

11 Class

Saalburgschule, Usingen


2012 - 2016:

Comprehensive school

5-9 grade

IGS-Stierstadt


2012 - 2016:

Elementary school

1-4 grade

Kirchner school

Kompetenzen

Kompetenzen

Top-Skills

Kundenbetreuung 1st Level Support Support

Produkte / Standards / Erfahrungen / Methoden

Skills

  • Technical troubleshooting and problem solving
  • Remote desktop support and remote access tools
  • Strong communication and problem solving skills
  • Customer Service: Proven ability to provide exceptional customer experience and build relationships.
  • Office 365 Admin Center
  • Communication: Effective verbal and written communication, active listening and negotiation skills.

Einsatzorte

Einsatzorte

Deutschland, Schweiz, Österreich
möglich

Projekte

Projekte

6 Monate
2024-01 - 2024-06

Provide administrative support

IT Service Desk Analyst
IT Service Desk Analyst
  • Provide administrative support to German speaking customers via email and telephone, diagnosing and resolving hardware and software issues
  • Capture and manage support requests using the (Help Desk Ticketing System) to ensure timely and accurate issue tracking.
  • Work with the IT team to document and update knowledge base articles to improve support efficiency.
  • Work with the IT team to document and update knowledge base articles to improve support efficiency.
  • Translated with DeepL.com (free version)
MPower Plus
Hybrid Polen
7 Monate
2023-06 - 2023-12

Assist clients in planning and booking travel arrangements

Traveladvisor
Traveladvisor
  • Assist clients in planning and booking travel arrangements, including flights, accommodations, tours and activities
  • Worked with customers to understand their preferences and interests and create customized itineraries.
  • Utilized booking systems and software to make reservations, track bookings and manage customer profiles.
Webhelp
Polen
6 Jahre 3 Monate
2017-02 - 2023-04

Provision of comprehensive business travel

Assistant
Assistant
  • Provision of comprehensive business travel
  • business travel management and consulting for clients, with specialized support in German language.
  • Planned, organized and booked tailor-made business trips
  • Business trips that meet the individual requirements of clients.
  • Negotiated contracts with hotels, airlines and service 
  • service providers to optimize travel arrangements.
  • Ensured a smooth travel experience through effective communication
  • communication and continuous customer care
  • Translated with DeepL.com (free version)
Weiss Dienstleistungen GmbH

Aus- und Weiterbildung

Aus- und Weiterbildung

2016 - 2017:

Vocational school

11 Class

Saalburgschule, Usingen


2012 - 2016:

Comprehensive school

5-9 grade

IGS-Stierstadt


2012 - 2016:

Elementary school

1-4 grade

Kirchner school

Kompetenzen

Kompetenzen

Top-Skills

Kundenbetreuung 1st Level Support Support

Produkte / Standards / Erfahrungen / Methoden

Skills

  • Technical troubleshooting and problem solving
  • Remote desktop support and remote access tools
  • Strong communication and problem solving skills
  • Customer Service: Proven ability to provide exceptional customer experience and build relationships.
  • Office 365 Admin Center
  • Communication: Effective verbal and written communication, active listening and negotiation skills.

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