Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 10.10.2024
Verfügbar zu: 100%
davon vor Ort: 100%
Kundenbetreuung
1st Level Support
Support
Einsatzorte
Deutschland, Schweiz, Österreich
Projekte
IT Service Desk Analyst
- Provide administrative support to German speaking customers via email and telephone, diagnosing and resolving hardware and software issues
- Capture and manage support requests using the (Help Desk Ticketing System) to ensure timely and accurate issue tracking.
- Work with the IT team to document and update knowledge base articles to improve support efficiency.
- Work with the IT team to document and update knowledge base articles to improve support efficiency.
- Translated with DeepL.com (free version)
- Assist clients in planning and booking travel arrangements, including flights, accommodations, tours and activities
- Worked with customers to understand their preferences and interests and create customized itineraries.
- Utilized booking systems and software to make reservations, track bookings and manage customer profiles.
- Provision of comprehensive business travel
- business travel management and consulting for clients, with specialized support in German language.
- Planned, organized and booked tailor-made business trips
- Business trips that meet the individual requirements of clients.
- Negotiated contracts with hotels, airlines and service
- service providers to optimize travel arrangements.
- Ensured a smooth travel experience through effective communication
- communication and continuous customer care
- Translated with DeepL.com (free version)
Weiss Dienstleistungen GmbH
Aus- und Weiterbildung
2016 - 2017:
Vocational school
11 Class
Saalburgschule, Usingen
2012 - 2016:
Comprehensive school
5-9 grade
IGS-Stierstadt
2012 - 2016:
Elementary school
1-4 grade
Kirchner school
Kompetenzen
Top-Skills
Kundenbetreuung
1st Level Support
Support
Produkte / Standards / Erfahrungen / Methoden
Skills
- Technical troubleshooting and problem solving
- Remote desktop support and remote access tools
- Strong communication and problem solving skills
- Customer Service: Proven ability to provide exceptional customer experience and build relationships.
- Office 365 Admin Center
- Communication: Effective verbal and written communication, active listening and negotiation skills.
Einsatzorte
Deutschland, Schweiz, Österreich
Projekte
IT Service Desk Analyst
- Provide administrative support to German speaking customers via email and telephone, diagnosing and resolving hardware and software issues
- Capture and manage support requests using the (Help Desk Ticketing System) to ensure timely and accurate issue tracking.
- Work with the IT team to document and update knowledge base articles to improve support efficiency.
- Work with the IT team to document and update knowledge base articles to improve support efficiency.
- Translated with DeepL.com (free version)
- Assist clients in planning and booking travel arrangements, including flights, accommodations, tours and activities
- Worked with customers to understand their preferences and interests and create customized itineraries.
- Utilized booking systems and software to make reservations, track bookings and manage customer profiles.
- Provision of comprehensive business travel
- business travel management and consulting for clients, with specialized support in German language.
- Planned, organized and booked tailor-made business trips
- Business trips that meet the individual requirements of clients.
- Negotiated contracts with hotels, airlines and service
- service providers to optimize travel arrangements.
- Ensured a smooth travel experience through effective communication
- communication and continuous customer care
- Translated with DeepL.com (free version)
Weiss Dienstleistungen GmbH
Aus- und Weiterbildung
2016 - 2017:
Vocational school
11 Class
Saalburgschule, Usingen
2012 - 2016:
Comprehensive school
5-9 grade
IGS-Stierstadt
2012 - 2016:
Elementary school
1-4 grade
Kirchner school
Kompetenzen
Top-Skills
Kundenbetreuung
1st Level Support
Support
Produkte / Standards / Erfahrungen / Methoden
Skills
- Technical troubleshooting and problem solving
- Remote desktop support and remote access tools
- Strong communication and problem solving skills
- Customer Service: Proven ability to provide exceptional customer experience and build relationships.
- Office 365 Admin Center
- Communication: Effective verbal and written communication, active listening and negotiation skills.
Das Freelancer-Portal
Direktester geht's nicht! Ganz einfach Freelancer finden und direkt Kontakt aufnehmen.