2011 ? 2012: Optimized IT service desk processesRole: SENIOR IT SPECIALIST
Customer: COLT TECHNOLOGY SERVICES
Tasks:Streamlined DACH-region IT Service Desk operations, improving SLA performance and efficiency.
2010 ? 2011: Integration of Dresdner Kleinwort Investment BankingRole: IT CONSULTANT (DKIB MERGER PROGRAM)
Customer: COMMERZBANK AG
Tasks:Supported integration of Dresdner Kleinwort Investment Banking into Commerzbank systems across Europe
2002 ? 2010: Providing IT and mobile supportRole: IT ENGINEER
Customer: GOLDMAN SACHS BANK EUROPE SE
Tasks:- Delivered IT and mobile support across CEMEA for the Investment Banking Division and Firmwide
- Backup and Business Continuity Planning (BCP) responsibilities
- Firewall management and packet filter rules administration