2015 ? 2017: Implemented Agile development processes
Role: Scrum Master/ Innovation Lead
Customer: Capter Call Centers, Nijmegen (Netherlands)
Tasks:
2010 ? 2017: Implemented quality monitoring solution
Role: Scrum Master & Quality Coach
Customer: Partenamut Insurance, Brussels (Belgium)
Tasks:
2012 ? 2016: Setting up cross functional Business
Role: Agile Transition Coach/ Scrum Master
Customer: T-Mobile, The Hague (Netherlands)
Tasks
2008 ? 2012: Led QM & E-learning platform tender & implementation
Role: Scum Master/ Project Lead Apg
Customer: Asset Management, Heerlen (Netherlands)
Tasks:
2004 ? 2011: Manage end to end mid-sized BPM/CX automation projects
Role: Scrum Master/ Change Consultant
Customer: Ordina Emerging Services, Utrecht (Netherlands)
Tasks:
1989
Study - International Business Management
Georgia State University Atlanta, USA
Degree: MBA
1987
Study - Marketing Columbus College
Columbus, USA
Degree: BBA
1984
Ausbildung zum Versicherungskaufmann
Industrie-Handelskammer Hannover, Germany
Certifications:
Profile:
I am an empathic Servant Leader, guiding my clients in value-driven Agile adoption. A pragmatic Agile Coach energizing people and empowering teams to develop a mindset of continuous improvement. As a resourceful Scrum Master, I encourage experimentation, as mistakes are the portal of discovery and constant learning.
Employment:
2000 ? 2003
Role: Vice President & Shareholder
Customer: on request
1999 ? 2000
Role: CHIEF INFORMATION OFFICER
Customer: Wolters Kluwer Group, Amsterdam, Netherlands
Tasks:
1996 ? 1999
Role: GENERAL MANAGER BUSINESS INFO & NEW MEDIA
Customer: Reuters, Zurich, Switzerland
Tasks:
1995 ? 1996
Role: INTERNATIONAL SALES MANAGER
Customer: Reuters, London, United Kingdom
Tasks:
1993 ? 1994
Role: Insurance Product Manager
Customer: Reuters, London, United Kingdom
1992 ? 1993
Role: Area Reinsurance Broker
Company: Aon Re, Amsterdam, Netherlands
1989 ? 1991
Role: Head of Hull Claims
Customer: Aon, Rotterdam, Netherlands
1983 ? 1985
Role: Broker
Customer: Rothenpieler Insurance Brokers, Hannover, Germany
2015 ? 2017: Implemented Agile development processes
Role: Scrum Master/ Innovation Lead
Customer: Capter Call Centers, Nijmegen (Netherlands)
Tasks:
2010 ? 2017: Implemented quality monitoring solution
Role: Scrum Master & Quality Coach
Customer: Partenamut Insurance, Brussels (Belgium)
Tasks:
2012 ? 2016: Setting up cross functional Business
Role: Agile Transition Coach/ Scrum Master
Customer: T-Mobile, The Hague (Netherlands)
Tasks
2008 ? 2012: Led QM & E-learning platform tender & implementation
Role: Scum Master/ Project Lead Apg
Customer: Asset Management, Heerlen (Netherlands)
Tasks:
2004 ? 2011: Manage end to end mid-sized BPM/CX automation projects
Role: Scrum Master/ Change Consultant
Customer: Ordina Emerging Services, Utrecht (Netherlands)
Tasks:
1989
Study - International Business Management
Georgia State University Atlanta, USA
Degree: MBA
1987
Study - Marketing Columbus College
Columbus, USA
Degree: BBA
1984
Ausbildung zum Versicherungskaufmann
Industrie-Handelskammer Hannover, Germany
Certifications:
Profile:
I am an empathic Servant Leader, guiding my clients in value-driven Agile adoption. A pragmatic Agile Coach energizing people and empowering teams to develop a mindset of continuous improvement. As a resourceful Scrum Master, I encourage experimentation, as mistakes are the portal of discovery and constant learning.
Employment:
2000 ? 2003
Role: Vice President & Shareholder
Customer: on request
1999 ? 2000
Role: CHIEF INFORMATION OFFICER
Customer: Wolters Kluwer Group, Amsterdam, Netherlands
Tasks:
1996 ? 1999
Role: GENERAL MANAGER BUSINESS INFO & NEW MEDIA
Customer: Reuters, Zurich, Switzerland
Tasks:
1995 ? 1996
Role: INTERNATIONAL SALES MANAGER
Customer: Reuters, London, United Kingdom
Tasks:
1993 ? 1994
Role: Insurance Product Manager
Customer: Reuters, London, United Kingdom
1992 ? 1993
Role: Area Reinsurance Broker
Company: Aon Re, Amsterdam, Netherlands
1989 ? 1991
Role: Head of Hull Claims
Customer: Aon, Rotterdam, Netherlands
1983 ? 1985
Role: Broker
Customer: Rothenpieler Insurance Brokers, Hannover, Germany