Program Manager & Technical Lead | Expert in AI-Driven Recruitment, Employer Branding & Scaling International Teams
Aktualisiert am 13.02.2025
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 13.02.2025
Verfügbar zu: 100%
davon vor Ort: 5%
Program & Project Management (PRINCE2
ITIL)
Technical Leadership & IT Infrastructure Management
Process Optimization & Business Transition
Stakeholder Engagement & Relationship Management
Infrastructure Management (DNS
TCP/IP)
Team Leadership & Resource Allocation
IT Implementation & Technical Support
Customer Satisfaction & KPI Achievement
Talent Development & Mentorship
Business Development & Strategic Planning
Service Optimization & SLA Compliance
Knowledge Management & Documentation (KBs
Runbooks)
IT Service Desk Operations
Cloud Solutions & Microsoft 365 Administration
Technical Troubleshooting & Support
AI & Automation in Recruitment
Market Research & Competitive Analysis
Operational Efficiency & Workflow Enhancement
Relationship Building & Client Management
Dutch
Muttersprache
English
Fluent
German
Grundkenntnisse
Hungarian
Grundkenntnisse

Einsatzorte

Einsatzorte

Deutschland, Schweiz, Österreich
möglich

Projekte

Projekte

1 year
2024-03 - now

Lead recruitment programs

Senior Program Manager
Senior Program Manager
  • Lead recruitment programs for international clients, delivering customized talent solutions to meet diverse hiring needs.
  • Oversee the implementation of advanced recruitment platforms to improve candidate engagement and operational efficiency.
  • Design and execute strategic frameworks to enhance client satisfaction and foster business growth.
  • Collaborate with cross-functional teams to align recruitment strategies with organizational goals. 
OnlyHire.Me
Remote
3 years 1 month
2022-02 - now

Provide consultancy services

CEO
CEO
  • Provide consultancy services for infrastructure transitions, process improvements, and recruitment strategies.
  • Drive business development through market research, strategic planning, and relationship building.
  • Implement IT solutions, including DNS and firewall configurations, to enhance client operations and service delivery.
Hungary
4 years 11 months
2019-05 - 2024-03

Directed strategic initiatives for Microsoft 365 Admin Support

Program Manager & Technical Team Lead
Program Manager & Technical Team Lead
  • Directed strategic initiatives for Microsoft 365 Admin Support, including trial nurturing, talent acquisition, and service optimization.
  • Recruited, mentored, and led global teams, ensuring SLA compliance and delivering high-performance outcomes across diverse regions.
  • Developed detailed project plans, managed resources, and tracked milestones to ensure timely delivery.
  • Collaborated with stakeholders to ensure alignment with project goals and timelines, organizing Monthly Business Reviews (MBRs) and weekly syncs to maintain transparency and accountability.
  • Championed process improvements and implemented innovative solutions to enhance customer satisfaction and streamline service delivery.
  • Delivered technical support and guidance to resolve complex infrastructure and software issues, maintaining a focus on quality and efficiency.
Microsoft
Freelance | Remote
4 months
2022-01 - 2022-04

SOPA Transition - O365 - Application Operations

  • Gathered and documented critical information from previous service providers to ensure a smooth transition for O365 and Adobe products.
  • Managed the implementation and improvement of services for MunichRE, focusing on operational efficiency and service quality.
  • Created and maintained internal knowledge bases (KBs) and runbooks to support the new service desk team.
  • Collaborated with stakeholders to ensure alignment with project goals and timelines, facilitating seamless project execution.
HCL Technologies
Freelance | Remote
1 year 2 months
2018-06 - 2019-07

Managed the delivery of IT projects

Tech Lead
Tech Lead
  • Managed the delivery of IT projects, ensuring adherence to timelines and budgets.
  • Led technical teams and collaborated with clients to meet and exceed project objectives.
  • Provided technical guidance to address challenges and streamline operational efficiency.
Cognizant
Hungary
11 months
2017-08 - 2018-06

Directed the transfer of knowledge and processes

Sr. Asso-Technical Support Engineer
Sr. Asso-Technical Support Engineer
  • Directed the transfer of knowledge and processes from the outgoing service provider in Antwerp to Tech Mahindra?s new operations in Budapest.
  • Documented workflows, implemented process improvements, and trained team members to ensure operational readiness.
  • Played an integral role in hiring and onboarding skilled talent to build a capable support team.
  • Resolved complex infrastructure and software issues for enterprise clients, achieving high levels of client satisfaction.
Tech Mahindra
Budapest, Hungary
10 years 2 months
2007-05 - 2017-06

Established and managed public WiFi solutions

Acting CEO
Acting CEO
  • Established and managed public WiFi solutions in partnership with ISPs and publicity agencies.
  • Spearheaded recruitment and team development efforts to support service delivery and business growth.
  • Led the implementation of innovative technologies to enhance customer engagement and satisfaction.
Netherlands

Aus- und Weiterbildung

Aus- und Weiterbildung

Alfa-College | IT Administrator / ICT Management - Het Erasmus | International Trade

Position

Position

Senior Program Manager | Recruitment & IT Strategy Specialist

Kompetenzen

Kompetenzen

Top-Skills

Program & Project Management (PRINCE2 ITIL) Technical Leadership & IT Infrastructure Management Process Optimization & Business Transition Stakeholder Engagement & Relationship Management Infrastructure Management (DNS TCP/IP) Team Leadership & Resource Allocation IT Implementation & Technical Support Customer Satisfaction & KPI Achievement Talent Development & Mentorship Business Development & Strategic Planning Service Optimization & SLA Compliance Knowledge Management & Documentation (KBs Runbooks) IT Service Desk Operations Cloud Solutions & Microsoft 365 Administration Technical Troubleshooting & Support AI & Automation in Recruitment Market Research & Competitive Analysis Operational Efficiency & Workflow Enhancement Relationship Building & Client Management

Produkte / Standards / Erfahrungen / Methoden

Professional Summary

Experienced Senior Program Manager with extensive expertise in IT project management, recruitment strategies, and business process optimization. Proven ability to lead cross-functional teams, drive business transitions, and execute talent acquisition initiatives. Adept at aligning technical capabilities with strategic goals to deliver exceptional service quality and organizational success. Skilled in fostering stakeholder relationships and implementing innovative solutions for global operations.


Core Competencies

  • Recruitment & Talent Acquisition Strategy
  • Program & Project Management (PRINCE2, ITIL)
  • Stakeholder Engagement & Relationship Management
  • Process Optimization & Business Transition
  • Infrastructure Management (DNS, Firewalls, TCP/IP)
  • Team Leadership & Resource Allocation
  • IT Implementation & Technical Support
  • Customer Satisfaction & KPI Achievement

Einsatzorte

Einsatzorte

Deutschland, Schweiz, Österreich
möglich

Projekte

Projekte

1 year
2024-03 - now

Lead recruitment programs

Senior Program Manager
Senior Program Manager
  • Lead recruitment programs for international clients, delivering customized talent solutions to meet diverse hiring needs.
  • Oversee the implementation of advanced recruitment platforms to improve candidate engagement and operational efficiency.
  • Design and execute strategic frameworks to enhance client satisfaction and foster business growth.
  • Collaborate with cross-functional teams to align recruitment strategies with organizational goals. 
OnlyHire.Me
Remote
3 years 1 month
2022-02 - now

Provide consultancy services

CEO
CEO
  • Provide consultancy services for infrastructure transitions, process improvements, and recruitment strategies.
  • Drive business development through market research, strategic planning, and relationship building.
  • Implement IT solutions, including DNS and firewall configurations, to enhance client operations and service delivery.
Hungary
4 years 11 months
2019-05 - 2024-03

Directed strategic initiatives for Microsoft 365 Admin Support

Program Manager & Technical Team Lead
Program Manager & Technical Team Lead
  • Directed strategic initiatives for Microsoft 365 Admin Support, including trial nurturing, talent acquisition, and service optimization.
  • Recruited, mentored, and led global teams, ensuring SLA compliance and delivering high-performance outcomes across diverse regions.
  • Developed detailed project plans, managed resources, and tracked milestones to ensure timely delivery.
  • Collaborated with stakeholders to ensure alignment with project goals and timelines, organizing Monthly Business Reviews (MBRs) and weekly syncs to maintain transparency and accountability.
  • Championed process improvements and implemented innovative solutions to enhance customer satisfaction and streamline service delivery.
  • Delivered technical support and guidance to resolve complex infrastructure and software issues, maintaining a focus on quality and efficiency.
Microsoft
Freelance | Remote
4 months
2022-01 - 2022-04

SOPA Transition - O365 - Application Operations

  • Gathered and documented critical information from previous service providers to ensure a smooth transition for O365 and Adobe products.
  • Managed the implementation and improvement of services for MunichRE, focusing on operational efficiency and service quality.
  • Created and maintained internal knowledge bases (KBs) and runbooks to support the new service desk team.
  • Collaborated with stakeholders to ensure alignment with project goals and timelines, facilitating seamless project execution.
HCL Technologies
Freelance | Remote
1 year 2 months
2018-06 - 2019-07

Managed the delivery of IT projects

Tech Lead
Tech Lead
  • Managed the delivery of IT projects, ensuring adherence to timelines and budgets.
  • Led technical teams and collaborated with clients to meet and exceed project objectives.
  • Provided technical guidance to address challenges and streamline operational efficiency.
Cognizant
Hungary
11 months
2017-08 - 2018-06

Directed the transfer of knowledge and processes

Sr. Asso-Technical Support Engineer
Sr. Asso-Technical Support Engineer
  • Directed the transfer of knowledge and processes from the outgoing service provider in Antwerp to Tech Mahindra?s new operations in Budapest.
  • Documented workflows, implemented process improvements, and trained team members to ensure operational readiness.
  • Played an integral role in hiring and onboarding skilled talent to build a capable support team.
  • Resolved complex infrastructure and software issues for enterprise clients, achieving high levels of client satisfaction.
Tech Mahindra
Budapest, Hungary
10 years 2 months
2007-05 - 2017-06

Established and managed public WiFi solutions

Acting CEO
Acting CEO
  • Established and managed public WiFi solutions in partnership with ISPs and publicity agencies.
  • Spearheaded recruitment and team development efforts to support service delivery and business growth.
  • Led the implementation of innovative technologies to enhance customer engagement and satisfaction.
Netherlands

Aus- und Weiterbildung

Aus- und Weiterbildung

Alfa-College | IT Administrator / ICT Management - Het Erasmus | International Trade

Position

Position

Senior Program Manager | Recruitment & IT Strategy Specialist

Kompetenzen

Kompetenzen

Top-Skills

Program & Project Management (PRINCE2 ITIL) Technical Leadership & IT Infrastructure Management Process Optimization & Business Transition Stakeholder Engagement & Relationship Management Infrastructure Management (DNS TCP/IP) Team Leadership & Resource Allocation IT Implementation & Technical Support Customer Satisfaction & KPI Achievement Talent Development & Mentorship Business Development & Strategic Planning Service Optimization & SLA Compliance Knowledge Management & Documentation (KBs Runbooks) IT Service Desk Operations Cloud Solutions & Microsoft 365 Administration Technical Troubleshooting & Support AI & Automation in Recruitment Market Research & Competitive Analysis Operational Efficiency & Workflow Enhancement Relationship Building & Client Management

Produkte / Standards / Erfahrungen / Methoden

Professional Summary

Experienced Senior Program Manager with extensive expertise in IT project management, recruitment strategies, and business process optimization. Proven ability to lead cross-functional teams, drive business transitions, and execute talent acquisition initiatives. Adept at aligning technical capabilities with strategic goals to deliver exceptional service quality and organizational success. Skilled in fostering stakeholder relationships and implementing innovative solutions for global operations.


Core Competencies

  • Recruitment & Talent Acquisition Strategy
  • Program & Project Management (PRINCE2, ITIL)
  • Stakeholder Engagement & Relationship Management
  • Process Optimization & Business Transition
  • Infrastructure Management (DNS, Firewalls, TCP/IP)
  • Team Leadership & Resource Allocation
  • IT Implementation & Technical Support
  • Customer Satisfaction & KPI Achievement

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