Der Einsatzort muss aus Graz (Österreich) mit Auto, Zug oder Flugzeug gut erreichbar sein.
Selbständiger Berater, Coach und Moderator; für agile Organisationsentwicklung in großen Organisationen
Beratung, Management und Coaching internationaler SW Implementierungsprojekte, Agile Coaching in Organisationen während einer agilen Transformation.
Setup of an agile testing team with the goal to handover to a new internal test manager once the team and the environment is ready.
Management in internationalen Rollout-Projekten zur Errichtung elektronischer Tax-Free-Shopping Systeme.
Management in einem internationalen Großprojekt zur Errichtung einer landesweiten Verkehrsmaut. Steuerung von über 70 Mitarbeitern an 4 Standorten in Österreich und Argentinien
Management eines internationalen Projektes zur Erneuerung eines zentralen Verbindungsknotens für internationalen Telefon- und Internetverkehr. Steuerung multinationaler Entwicklungsgruppen in Österreich, Deutschland, Griechenland, Ungarn, Finnland und Indien.
Beteiligung und Geschäftsführung eines Softwareentwicklungs-Unternehmens im Bereich e-Learning- und Wissensmanagement. Beratung und Management von SW, IT und e-Learning Projekten.
Management- und Technologieconsulting im Bereich Telekommunikation. Management zahlreicher internationaler Projekte als Berater und Projektmanager.
Sales Management (10 Verkäufer) für einen europäischen Kabelnetzbetreiber und Anbieter von Fernsehen, Internet und Telefonie.
Sales- und Produktmanagement für einen Hersteller von Autokennzeichen, Werbeschildern und Geschenkartikel
PROJECT EXPERIENCE
Since Jun 2015
management and coaching of agile projects (Austria, Germany)
description
* coaching and consulting of international SW implementation projects
* improvement of the agile project delivery maturity
* agile advisory for clients
Oct 2014 ? May 2015
system implementation / rollout ? tax-free shopping (Italy)
description
Global Blue was implementing an electronic Tax-Free shopping system in Italy. It was the goal to replace the majority of the paper based process in Italy.
role
* project/program management
project size
* core team: 9 members
responsibility
* project management (including subprojects) * contracts * budget * business process alignment and implementation * coordination between international cross-functional team * international communication management à main countries: Austria, Italy, Slovakia
Mar 2012 ? Sep 2014
system integration ? nationwide tolling system (Austria)
description
Kapsch TrafficCom, an international provider of traffic management solutions, was selected to build a nationwide tolling system in Belarus. The project was divided into several subprojects whereby the international SW development project was assigned to me.
role
* project/program management
project size
* extended team: more than 70 members (core team: 8 members)
responsibility
* project management (including subprojects) * contracts * budget * subcontractor * change management * coordination between international development streams * international communication management à main countries: Austria and Argentina
Dec 2010 ? Feb 2012
system integration ? telecommunication (Austria)
description
Nokia Siemens Networks, a large international provider of telecom network solutions, has replaced an international exchange for voice and internet traffic and a central signaling transfer point with a next generation technology.
role
* project management
project size
* extended team: 30-40 members (core team: 8 members)
responsibility
* project management * contracts * budget * subcontractor * change and claim management * coordination between international development streams * international communication management à main countries: Austria, Germany, Switzerland, Hungary, Greek, Finland, USA and India
Jun 2007 ? Aug 2010
product development ? e-learning / web application (Austria)
description
This was a product development project of a next generation e-learning- and knowledge management system for large organizations. Special focus has been made on the combination of e-learning and knowledge management.
role
* project management
project size
* 6-12 team members
responsibility
* new technologies * requirements management * design and software development * implementation * test management * data migration * change management * software maintenance * support * release & product management
Mar 2006 ? Mar 2008
operations support ? telecommunication (Australia)
description
The implementation of version 1 was the first step of the ?clients transformation program? (see below). It required a separate operations and software maintenance team to support client, train the operations staff and enhance the implementation. The team consisted of a group of well skilled people helping the client and supporting the V2 project team.
role
* project management
project size
* 10 team members
responsibility
* software maintenance * support * release & product management
* data reporting * training
Jun 2005 ? Mar 2006
system integration ? telecommunication (Australia)
description
An Australian telecommunication provider has implemented a new CRM, service and billing platform.
role
* project management
project size
* 24 team members at peak
responsibility
* requirements management * design and software development
* implementation * data migration * change management * test- and defect management * reporting * performance optimization
Jan 2005 ? May 2005
consulting of product management - telecommunication (Austria)
description
The leading Austrian telco for fixed line services wanted to replace its legacy system. The whole transformation was defined as a multi stream program which was based on a new billing product.
I was asked to join the expert team as consultant to define and help managing the complexity of the product and tariff requirements for the billing module.
role
* technology consulting
project size
* approx. 250 team members
responsibility
* business analysis * business requirements * product design
Jul 2004 ? Jan 2005
software development - telecommunication (USA)
description
A telecom service provider wanted to replace the whole service and billing platform which supported multiple virtual operators in the US.
The new platform was built from scratch and included modules for CRM, order handling, provisioning, mediation, billing and invoice formatting as well as a set of interfaces to other applications and 3rd party systems.
The program was divided into several streams located in three countries (Georgia/USA, Austria and India).
role
* project management
project size
* 36 team members at peak
responsibility
* requirements management * design and software development
* change management * test- and defect management * manage a virtual team * project takeover and de-escalation management
further experience
* system implementation / rollout ? tax-free shopping (2015 - Bahamas)
* project management ? tolling, product development ? (2014 - Austria)
* consulting ? transition of project to operations ? (2013 - Austria)
* project management ? telecom, STP integration ? (2012 - Austria)
* consulting - IT processes and improvements ? Banking (2005 - Wien)
* project management - remedy service management ? (2004 - Austria)
* consulting - SOX compliance, IT processes (2004 ? Germany)
* CRM and service management - telecom (2003 - Austria)
* project management ? community server (2003 ? Austria)
* project management ? IP security (2003 ? Austria)
* consulting - IP telephony (2003 ? Austria)
Studium: 08/2011 - 12/2012 Joseph Schumpeter Institut, Wels
in Kooperation mit dem Fernlehrinstitut WWEDU World Wide Education, Schwerpunkte in:
Titel: MBA
Studium: 09/1999 - 07/2003 Campus02 Granz
Fachhochschule Marketing & Sales, Schwerpunkte in:
Titel: Mag.(FH)
01/2001 ?02/2001 University of New Orleans
Kurzstudium in New Orleans (Austauschprogramm), Abschluss: B+
09/1998 - 07/1999 Karl Franzens Universität Graz
Universitätslehrgang für ?Export und internationale Geschäftstätigkeit?
09/1988 - 07/1993 HTBLA Franzisco Josephinum
Landwirtschaftliche Ausbildung
Titel: Ingenieur
ZERTIFIKATE
2006: PMP (Project Management Professional)
2016: PMI-ACP (Agile Certified Professional)
2017: PgMP (Program Management Professional)
2014: CSPO (Certified Scrum Product Owner)
2017: PSM I (Professional Scrum Master I)
TRAININGS (extract)
2007: Dale Carnegie ?Kommunikation und Menschenführung? (4 Tage)
2007: Dale Carnegie ?Leadership-Training für Manager? (4 Tage)
2007: Dale Carnegie ?High Impact Presentations? (2 Tage)
2016: Coverdale ?Verhandeln nach Harvard? (2 Tage)
2017: Coverdale ?Change Management? (2 Tage)
2020: Coverdale "Trainer Ausbildung" (2 Jahre)
2022: Systemischer Coach (1 Jahr)
Kernkompetenzen:
Verbessern der Zusammenarbeit in großen Organisationen.
Agile Führung und Zusammenarbeit.
Aufbau von Führungs-, Arbeits- und Steuerungsstrukturen.
Steuern von Projekten und Programmen.
Begleitung von großen und schwierigen Projekten.
hohe soziale Kompetenz, schnelle Auffassungsgabe, strukturiertes und organisiertes Arbeiten, Freude an der Herausforderung und an der Arbeit mit Menschen
Der Einsatzort muss aus Graz (Österreich) mit Auto, Zug oder Flugzeug gut erreichbar sein.
Selbständiger Berater, Coach und Moderator; für agile Organisationsentwicklung in großen Organisationen
Beratung, Management und Coaching internationaler SW Implementierungsprojekte, Agile Coaching in Organisationen während einer agilen Transformation.
Setup of an agile testing team with the goal to handover to a new internal test manager once the team and the environment is ready.
Management in internationalen Rollout-Projekten zur Errichtung elektronischer Tax-Free-Shopping Systeme.
Management in einem internationalen Großprojekt zur Errichtung einer landesweiten Verkehrsmaut. Steuerung von über 70 Mitarbeitern an 4 Standorten in Österreich und Argentinien
Management eines internationalen Projektes zur Erneuerung eines zentralen Verbindungsknotens für internationalen Telefon- und Internetverkehr. Steuerung multinationaler Entwicklungsgruppen in Österreich, Deutschland, Griechenland, Ungarn, Finnland und Indien.
Beteiligung und Geschäftsführung eines Softwareentwicklungs-Unternehmens im Bereich e-Learning- und Wissensmanagement. Beratung und Management von SW, IT und e-Learning Projekten.
Management- und Technologieconsulting im Bereich Telekommunikation. Management zahlreicher internationaler Projekte als Berater und Projektmanager.
Sales Management (10 Verkäufer) für einen europäischen Kabelnetzbetreiber und Anbieter von Fernsehen, Internet und Telefonie.
Sales- und Produktmanagement für einen Hersteller von Autokennzeichen, Werbeschildern und Geschenkartikel
PROJECT EXPERIENCE
Since Jun 2015
management and coaching of agile projects (Austria, Germany)
description
* coaching and consulting of international SW implementation projects
* improvement of the agile project delivery maturity
* agile advisory for clients
Oct 2014 ? May 2015
system implementation / rollout ? tax-free shopping (Italy)
description
Global Blue was implementing an electronic Tax-Free shopping system in Italy. It was the goal to replace the majority of the paper based process in Italy.
role
* project/program management
project size
* core team: 9 members
responsibility
* project management (including subprojects) * contracts * budget * business process alignment and implementation * coordination between international cross-functional team * international communication management à main countries: Austria, Italy, Slovakia
Mar 2012 ? Sep 2014
system integration ? nationwide tolling system (Austria)
description
Kapsch TrafficCom, an international provider of traffic management solutions, was selected to build a nationwide tolling system in Belarus. The project was divided into several subprojects whereby the international SW development project was assigned to me.
role
* project/program management
project size
* extended team: more than 70 members (core team: 8 members)
responsibility
* project management (including subprojects) * contracts * budget * subcontractor * change management * coordination between international development streams * international communication management à main countries: Austria and Argentina
Dec 2010 ? Feb 2012
system integration ? telecommunication (Austria)
description
Nokia Siemens Networks, a large international provider of telecom network solutions, has replaced an international exchange for voice and internet traffic and a central signaling transfer point with a next generation technology.
role
* project management
project size
* extended team: 30-40 members (core team: 8 members)
responsibility
* project management * contracts * budget * subcontractor * change and claim management * coordination between international development streams * international communication management à main countries: Austria, Germany, Switzerland, Hungary, Greek, Finland, USA and India
Jun 2007 ? Aug 2010
product development ? e-learning / web application (Austria)
description
This was a product development project of a next generation e-learning- and knowledge management system for large organizations. Special focus has been made on the combination of e-learning and knowledge management.
role
* project management
project size
* 6-12 team members
responsibility
* new technologies * requirements management * design and software development * implementation * test management * data migration * change management * software maintenance * support * release & product management
Mar 2006 ? Mar 2008
operations support ? telecommunication (Australia)
description
The implementation of version 1 was the first step of the ?clients transformation program? (see below). It required a separate operations and software maintenance team to support client, train the operations staff and enhance the implementation. The team consisted of a group of well skilled people helping the client and supporting the V2 project team.
role
* project management
project size
* 10 team members
responsibility
* software maintenance * support * release & product management
* data reporting * training
Jun 2005 ? Mar 2006
system integration ? telecommunication (Australia)
description
An Australian telecommunication provider has implemented a new CRM, service and billing platform.
role
* project management
project size
* 24 team members at peak
responsibility
* requirements management * design and software development
* implementation * data migration * change management * test- and defect management * reporting * performance optimization
Jan 2005 ? May 2005
consulting of product management - telecommunication (Austria)
description
The leading Austrian telco for fixed line services wanted to replace its legacy system. The whole transformation was defined as a multi stream program which was based on a new billing product.
I was asked to join the expert team as consultant to define and help managing the complexity of the product and tariff requirements for the billing module.
role
* technology consulting
project size
* approx. 250 team members
responsibility
* business analysis * business requirements * product design
Jul 2004 ? Jan 2005
software development - telecommunication (USA)
description
A telecom service provider wanted to replace the whole service and billing platform which supported multiple virtual operators in the US.
The new platform was built from scratch and included modules for CRM, order handling, provisioning, mediation, billing and invoice formatting as well as a set of interfaces to other applications and 3rd party systems.
The program was divided into several streams located in three countries (Georgia/USA, Austria and India).
role
* project management
project size
* 36 team members at peak
responsibility
* requirements management * design and software development
* change management * test- and defect management * manage a virtual team * project takeover and de-escalation management
further experience
* system implementation / rollout ? tax-free shopping (2015 - Bahamas)
* project management ? tolling, product development ? (2014 - Austria)
* consulting ? transition of project to operations ? (2013 - Austria)
* project management ? telecom, STP integration ? (2012 - Austria)
* consulting - IT processes and improvements ? Banking (2005 - Wien)
* project management - remedy service management ? (2004 - Austria)
* consulting - SOX compliance, IT processes (2004 ? Germany)
* CRM and service management - telecom (2003 - Austria)
* project management ? community server (2003 ? Austria)
* project management ? IP security (2003 ? Austria)
* consulting - IP telephony (2003 ? Austria)
Studium: 08/2011 - 12/2012 Joseph Schumpeter Institut, Wels
in Kooperation mit dem Fernlehrinstitut WWEDU World Wide Education, Schwerpunkte in:
Titel: MBA
Studium: 09/1999 - 07/2003 Campus02 Granz
Fachhochschule Marketing & Sales, Schwerpunkte in:
Titel: Mag.(FH)
01/2001 ?02/2001 University of New Orleans
Kurzstudium in New Orleans (Austauschprogramm), Abschluss: B+
09/1998 - 07/1999 Karl Franzens Universität Graz
Universitätslehrgang für ?Export und internationale Geschäftstätigkeit?
09/1988 - 07/1993 HTBLA Franzisco Josephinum
Landwirtschaftliche Ausbildung
Titel: Ingenieur
ZERTIFIKATE
2006: PMP (Project Management Professional)
2016: PMI-ACP (Agile Certified Professional)
2017: PgMP (Program Management Professional)
2014: CSPO (Certified Scrum Product Owner)
2017: PSM I (Professional Scrum Master I)
TRAININGS (extract)
2007: Dale Carnegie ?Kommunikation und Menschenführung? (4 Tage)
2007: Dale Carnegie ?Leadership-Training für Manager? (4 Tage)
2007: Dale Carnegie ?High Impact Presentations? (2 Tage)
2016: Coverdale ?Verhandeln nach Harvard? (2 Tage)
2017: Coverdale ?Change Management? (2 Tage)
2020: Coverdale "Trainer Ausbildung" (2 Jahre)
2022: Systemischer Coach (1 Jahr)
Kernkompetenzen:
Verbessern der Zusammenarbeit in großen Organisationen.
Agile Führung und Zusammenarbeit.
Aufbau von Führungs-, Arbeits- und Steuerungsstrukturen.
Steuern von Projekten und Programmen.
Begleitung von großen und schwierigen Projekten.
hohe soziale Kompetenz, schnelle Auffassungsgabe, strukturiertes und organisiertes Arbeiten, Freude an der Herausforderung und an der Arbeit mit Menschen
"Head of Project Management Delivery:
I've been the Consultant’s department manager for two years. It’s been a pleasure having him on my team as a professional, senior IT project manager of the highest caliber. I've received several compliments from customers who rely on his skills. Among other strengths, I would emphasize the manner of his communication that helped to overcome many critical situations. He has led a large international team of developers, system engineers and technical project managers to success.
[...]
Head of Research & Development:
The Consultant managed this challenging BY project extremely well. He confronted our organization with very demanding, but realistic goals. He understand the processes of SW development and could balance between all involved parties. He established a very structured approach to handle the R&D entity in Argentina, which was one of the key success factors to the project. The Consultant is a very goal oriented Senior Project Manager with high sense of fairness and reliability. He acts well-structured and shows great communication skills. [...]"— Project Electronic Multilane Freeflow Tolling System in Belarus, 03/12 - 12/13
Reference of several members of staff, telecommunication and traffic telematics company, from 19.12.13
"[...] Customer Operations Manager: The consultant did an excellent job managing a very complex project, in a very complex environment, despite of the many challenges and risks. Apart from being a senior PM his qualities are: reliability, excellent communication skills, discipline and structure. I would engage him as a PM on my projects anytime.
— Project international telephony and IP switching exchange, 12/10 - 02/12
References from several contact persons, specialist in mobile broadband, from 09.03.12
Head of COO SCA CoIP Product Mgmt SDE: 1. Your contribution to the progress of the AVST-new project was absolutely mission critical. In particular recognizing that this project was about brand-new highly customized solution design with leading edge technology at the center of the architecture I can only congratulate you on a job very well done. 2. Your abilities to act as a General Project Manager, following-through with teams from different background and spread out across continents gives highest credit to your experience and project management execution skills. 3. I found your focus and professionalism in dealing with serious threats to the project quite remarkable and exceptional. Having said that I certainly am looking forward to any future collaboration in a similar engagement!
— Projekt PM Produktentwicklung Software "join2learn", 06/07 - 08/10
Referenz durch CEO, Softwarefirma, vom 08.09.10
[...] Head of Project Management Stream South East: "The consultant joined my team in order to take over a very challenging project. He realized very quickly the essentials of the project and organized the project in a very professional and effective way, covering the project organization with all stakeholders and the project scope. In the execution phase, he acted according to our standards & processes, and further to that based on his high level of professionalism he stabilized the project. He has shown an excellent way of communication and team leading. I truly enjoyed working with him and I do believe he can manage every kind of project which might come across."
— Projekt diverse Projekte im Auftrag von BearingPoint Infonova, 04/01 - 04/09
Referenz durch Geschäftsführer, IT- und Softwarehaus (250 MA), vom 11.04.09
Projekt im Rahmen einer Festanstellung durchgeführt