• Provided user support and sub-project management on IT issues to all Jefferies offices in Frankfurt, Paris, Madrid, Milan, and Amsterdam.
• Analyzed business requirements and translated them into solutions using Microsoft Office tools (Word, Excel, PowerPoint).
• Managed incident and change management processes, troubleshooting trading applications and trader tools.
• Led the technical team for test setup and implementation, including setting up test protocols for Refinitiv (Reuters) and Bloomberg.
• Organized branch relocations, coordinating with IT and facility management.

• Planned and coordinated the delivery of updates to monitored products (Tradeweb, Brokertec, Refinitiv, Bloomberg).
• Developed and implemented test and acceptance scenarios for application adjustments and changes in the application environment.
• Created specifications for integrating new applications, including firewall activations, network availability, and proxy settings.
• Advised on optimizing troubleshooting processes and provided problem analysis and resolution.
• Authored technical documentation for integration, operational support, and event-driven updates.
• Evaluated and adapted technical integration of products, ensuring compliance with IT security requirements.

Trading Floor Support specialist and Project Manager for Market Data Applications in Munich Germany and Toulouse France

• Provided dedicated support for treasury software issues (Reuters, Bloomberg, Calypso, JBenix, Swift).
• Managed IT projects for major treasury initiatives using Jira and MS Office.
• Contributed to the design and implementation phases based on extensive experience with treasury/banking systems.
• Ensured business continuity, change, and release management.
• Managed hardware rollouts and software migrations.

• Oversaw IT infrastructure for JPMorgan's Dubai, Abu Dhabi, and Doha offices.
• Led service delivery business project analysis, design, and improvement across various lines of business.
• Managed incident response and business continuity planning.
• Coordinated branch relocations and IT architecture design.
• Provided technical solutions to senior business managers and ensured compliance with IT policies.

• Led a team managing traders in Frankfurt
• • Diagnosing and fixing production issues, escalating as needed.
  • Investigating pricing problems.
  • Managing individual projects.
  • Ensuring high availability of trading systems.
  • Installing and testing new application releases.
  • Documenting and sharing support knowledge.
  • Conducting weekend testing after major updates.
  • Performing start-of-day and end-of-day checks.

• Supported treasury software issues and performed daily backups.
• Assisted covered bond traders with market data applications (Reuters, Bloomberg, iCubic, Murex).
• Gathered user system requirements, wrote specifications, tested systems, and provided user training.

• Provided second-level support for the development team at Datev eG.
• Installed local and network printers and supported Windows OS systems.
• Diagnosed and resolved production issues, escalating to Level 3 support as needed.