During the project, I was responsible for the development of a field contact tool with customized workflows and the implementation of a configurable workspace featuring advanced UI customizations. I also designed and integrated a customized portal to optimize field service processes, while ensuring the automation and optimization of existing business processes.

In this project, I was responsible for the redevelopment of a customized ITSM module from scratch and maintained direct communication with stakeholders to perform requirements analysis. My work included the creation of user stories and the management of releases, as well as the full cycle of development, testing, deployment, and documentation. Additionally, I ensured adherence to best practices in ServiceNow architecture and implementation.

In this role, I was responsible for the configuration of CSM and FSM modules according to customer needs and provided consultation on best practices. I managed the import of data from external systems and its integration into existing platforms, implemented reporting and dashboard functions, and worked on the optimization of data processing procedures.

As part of this project, I was engaged in the creation of architectural concepts, as well as the development and configuration of customer-specific applications. My responsibilities included creating scripts and workflows, setting up the business logic in line with best practices, and providing consulting support for specialist areas.

In this project, I was responsible for the development and configuration of customer-specific applications, as well as the integration with Active Directory, System Center Configuration Manager, SAP, and internal systems. Additionally, I carried out the configuration of event management in connection with monitoring tools such as Icinga and Prometheus.

The project focused on creating an automated system for receiving customer orders to successfully design, plan, and implement global migrations of hardware and software using ServiceNow. My responsibilities included creating scripts and workflows, integrating internal systems, and modifying events, scripts, notifications, REST API, and PowerShell scripts. I carried out CMDB cleanup in line with KPIs, set up business logic according to best practices, and configured relationship tables and dependency views. In addition, I performed instance upgrades and released new functionalities for the production environment.

The project involved the maintenance, improvement, and expansion of the system in line with business requirements. My role included communication with stakeholders, gathering and documenting requirements, and managing the full project lifecycle from initial idea to delivery. I was also responsible for migrating business processes to ServiceNow.

In this project, I investigated new platform functions and created proof-of-concepts (POCs), exploring possible integrations with REST APIs and SOAP. I adapted ServiceNow functionality to meet customer requirements and worked on both new and optimized existing processes, including workflows for catalogs, business rules, client/server scripts, notifications, and import/export sets (transform maps, data sources). My work also involved using Flow Designer, Events, Agent Intelligence, Virtual Agent, Integration Hub, Inbound Email Actions, Attachments, Surveys, and Orchestration, as well as integrating the system with third-party platforms such as JIRA and Active Directory.

In this role, I developed various programs in C++, Java, and JavaScript tailored to customer-specific requirements. I worked on a video surveillance system using HTTP protocols and IP webcams, maintained Windows Server 2012, and learned to manage profiles in Active Directory. My responsibilities also included providing technical support for end customers, creating scripts, and maintaining websites.