- Software configuration, integration, verification, and troubleshooting of existing solutions on a customer site or in a lab environment using Huawei products, 3rd party, or customized packages.
- Provide ongoing customer support throughout implementation.
- Attend and participate in customer meetings for specific solutions and different areas.
- Lead the investigation and isolation of unique and challenging problems, collaborate with product development teams and other support groups to devise a plan for resolution that meets the customer’s needs.
- Maintain high levels of customer satisfaction, both external and internal customers.
- Delivery of support within predefined service level agreement.
- Define methods and process to lead both customers and internal resources through technical issue deconstruction and analysis.
- Report software bugs to product groups. Advise on potential software improvements during the design and pre-release process

- Software customization and customer specific software / application development.
- Infrastructure and Ericsson Mediaroom specific Overall Software/Patch deployment.
- Deploy, configure and maintain the Ericsson Mediaroom solution at Deutsche Telekom AG / Entertain.
- Design, install, configure and maintain different Ericsson Mediaroom test environments (Virtual and none Virtual)
- Deutsche Telekom (Ulm) in-house Test Lab Manager for Ericsson Mediaroom and Microsoft Server Product family.
- Design, plan and deploy specific test labs and software based testing facilities for internal staff training / education for variety of Microsoft Product Server family and technologies such as former Microsoft Mediaroom (currently known as Ericsson Mediaroom), MS SQL, MS Hyper-V, MS SCCM, MS SCOM etc.)
- Overall performance optimization of Ericsson Mediaroom and underlying IT-Network infrastructure.
- Software monitoring, automation, scripting, security and performance analysis and optimization, server security hardening, server efficiency, server clustering and network load balancing, high availability optimizations, troubleshooting, bug tracking and in-depth analysis, reporting and feedback generation.
- Overall service / product documentation, specific service related SOPs (Standard Operational Procedures) and report generation.
- Infrastructure and Ericsson Mediaroom specific overall software / patch deployment.

- Managing local 24/7 Operation?s team. 

- Install, Configure, Deploy and Maintain the Microsoft Mediaroom (MSTV, MS IPTVe, MR) solution at Deutsche Telekom / Entertain. 

- Design, Install, Configure, Maintain different Microsoft Mediaroom (MSTV, MS IPTVe, MR) test environments (virtual and non-virtual). 

- Deutsche Telekom (Ulm) in-house Test Lab Manager for Microsoft Mediaroom (MSTV, MS IPTVe, MR) and Microsoft Server Product family. 

- Design, plan and deploy specific test labs and software based testing facilities for internal staff training / education for a variety of Microsoft server family products and technologies such as MS SCCM, MS SCOM, MS Hyper-V, MS SQL, Microsoft Mediaroom etc.) 

- Overall performance optimization of Microsoft Mediaroom (MSTV, MS IPTVe) and underlying IT-Network infrastructure. 

- Software monitoring, automation, scripting, security and performance analysis and optimization, server security hardening, server efficiency, server clustering and network load balancing, high availability optimizations, troubleshooting, bug tracking and in-depth analysis, reporting and feedback generation. 

- Software customization and customer specific software development. 

- Overall service / product documentation, specific service related SOPs (Standard Operational Procedures) and report generation. 

- Infrastructure and Mediaroom specific overall software / patch deployment.

- Managing local 24/7 Operation?s team. 

- Managing Live TV management services at the Live Acquisition Group Backend. - Managing Live Acquisition Group Backend services list management. - Maintaining service properties for network capture source and the disk input source at the Live Acquisition Group Backend. - Managing branch settings, acquisition sites, deployment services. - Managing branch channel maps, service collections, packages, offers, grants, subscriber groups - Creating/Configuring service collections, Account and Group Management. - Investigating and diagnosing Live TV related incidents and root causes. - Investigating and diagnosing subscriber account/group related incidents and root causes. - Managing/Configuring/Provisioning subscriber devices, device lookup. - Investigating and diagnosing subscriber device related incidents and root causes. - Monitoring and Event Management: common event fields, channel tune, box power, VOD / RDP / PPV purchase, trick state, browse panel, menu click through, RDP application, DVR Events. - Set-Top-Box Management: Provisioning set-top boxes, Configuring client settings, DVR set-top boxes and Upgrading/Patching clients. - Investigating and diagnosing set-top box related incidents and root causes. - Install, Configure, Deploy and Maintain the Microsoft Mediaroom (MSTV, MS IPTVe, MR) solution at Deutsche Telekom AG / T-Online / T-Home-Speed / T-Home / Entertain. - Design, Install, Configure, Maintain different Microsoft Mediaroom (MSTV, MS IPTVe, MR) test environments (virtual and non-virtual). - Deutsche Telekom (Ulm) in-house Test Lab Manager for Microsoft Mediaroom (MSTV, MS IPTVe, MR) and Microsoft Server Product family. - Design, plan and deploy specific test labs and software based testing facilities for internal staff training / education for variety of Microsoft server family products and technologies such as MS SCCM, MS SCOM, MS Hyper-V, MS SQL, Microsoft Mediaroom etc.) - Overall performance optimization of Microsoft Mediaroom (MSTV, MS IPTVe, MR) and underlying IT-Network infrastructure. - Software monitoring, automation, scripting, security and performance analysis and optimization, server security hardening, server efficiency, server clustering and network load balancing, high availability optimizations, Troubleshooting, bug tracking and in-depth analysis, reporting and feedback generation. - Software customization and customer specific software development. - Overall service / product documentation, specific service related SOPs (Standard Operational Procedures) and report generation. - Infrastructure and Mediaroom specific overall software / patch deployment.

- Design, plan and purchase, install and maintain the complete internal IT-Network infrastructure of the STC Al-Jawal?s VAS department, Saudi Telecommunication GSM and Mobile communication operator?s Value Added Services department, for over 60 users under Saudi Telecom?s IT Security guidelines. 

- The planning, documentation, optimization and management of the LCC internal network infrastructure based on the TCP/IP and WLAN technology 

- Overall system administration - Maintain daily operations of LAN applications and systems. - Add, delete, and update user information and equipment. 

- Manage server disk space and implementing, measuring and monitoring of the security network, related security issues, and network-wide troubleshooting. 

- Diagnose and resolve system and connectivity problems. - Ensure network security and complete backup of all Company data. 

- Responsible for establishing and maintaining effective working relationships with area staff, other departments, and with management. 

- Keep management well informed of area activities and of any significant problems. - Ensure that reports are completed accurately and timely. 

- Attend meetings as required. 

- Responsible for effectively developing, testing, recommending, and implementing new IT systems and processes as needed. 

- Test and evaluate software and hardware for reliability and functionality. 

- Procure and implement new software and hardware systems. 

- Develop processes to improve network reliability and propose solutions to meet the future needs of both the Company and clients. 

- Evaluate and recommend standards for hardware and software operations in all Company systems. 

- Assist in locating and implementing new products as needs arise. 

- Provide suggestions in the development of IT strategies and policies. 

- Design and program customized software for LCC HR and Finance departments. 

- Administration of the facility IT budget and monitoring of the facility operating costs, equipment needs and expenditures to ensure costs/expenses were within facility budgetary constraints. 

- Responsibility for providing and communicating IT information, for identifying training opportunities, evaluating individual staff advanced training, and providing overall services in quality assurance.

My objectives were to 

- Identify data requirements and appropriate database structures. 

- Design data entry and reporting systems to capture, format, and report pertinent information in electronic formats. 

- Perform a variety of computer programming and systems analysis tasks associated with the organization's information management systems. 

- Analyze and resolve complex problems in the use of the network, system, and database architecture. 

- Meet with other Information Technology Specialists, contract personnel, and end users to coordinate work and define problems. 

- SQL Windows Programming using Gupta and Centura 

- In-house database analysis and optimization using Oracle (Version 7.3.x) 

- UNIX scripting, installation and configuration of different emulators customized for usage in banking and financial systems.

I was employed as a Software Developer, Database Specialist and Systems Administrator responsible for planning, coordinating, modifying, implementing, and troubleshooting in order to meet customer needs. 

My tasks pertained to the administration of all systems, including a myriad of associated hardware platforms, software applications and numerous interfaces included in the Local Area Network (LAN) and Wide Area Network (WAN). 

As a Microsoft Certified Solution Developer (MCSD) I was involved in system design, programming, database design, and modifying commercially developed software using OpenText Livelink and Hyperwave Enterprise Content Management, Document and Knowledge Management, Workflow, blaxxun technology and content solutions for Web 3D visualization, collaboration and community. As Database Administrator and Manager 

- managed, administered, and ensured security, maintenance and operations of database in-house systems. 

- did developed applications and maintained databases to obtain greater efficiency for execution time, memory usage and process handling; determined organization of data in the database and assigned names and definitions to the various records and fields, oversaw the security system and controlled the information placed in or deleted from the database. Internet / Intranet: 

- installed and maintained Internet/Intranet related systems, 

- deployed new and proprietary technologies around the web related technologies, 

- designed and deployed web server applications.

My objectives were 

- planning, documentation, optimization and management of the internal network infrastructure based on the TCP/IP technology 

- overall system administration 

- to provide day-to-day support for the desktop / notebook systems software and hardware. 

- to install, configure, and troubleshoot desktop and notebook systems, workstations, printers, and other IT related hardware. 

- to coordinate repair of computer hardware and systems. 

- to perform upgrades of hardware and software applications.

 - maintaining password security, data integrity, and file system security for the desktop environment. 

- to make recommendations on hardware solutions.

My objectives were 

- planning, documentation, optimization and management of the internal network infrastructure. 

- overall system administration 

- to provide day-to-day support for the desktop systems software and hardware. 

- to install, configure, and troubleshoot desktop systems, printers, and other IT related hardware. 

- to coordinate repair of computer hardware and systems. 

- to perform upgrades of hardware and software applications. 

- maintaining password security, data integrity, and file system security for the desktop environment.