Projektmanagement nach PMI oder Agil; Training; Projekt,-und Change Management Support, IT Servicemanagement, ITIL
Aktualisiert am 10.05.2026
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 01.06.2026
Verfügbar zu: 20%
davon vor Ort: 50%
Coaching
Training
Projektmanagement
English
excellent
French
good
Spanish
basic

Einsatzorte

Einsatzorte

München (+100km)
Deutschland, Schweiz, Österreich
möglich

Projekte

Projekte

1 Jahr 2 Monate
2025-07 - 2026-08

E-Invoicing Project in several Phases

Project Lead for DigIDE - Invoicing Project for Germany Project management Stakeholdermanagement SAP Training
Project Lead for DigIDE - Invoicing Project for Germany

Phase 1 - tool and supplier evaluation with focus on integration into the S4 Hana landscape - contract successfully signed in December 2025

Phase 2 - Implementation of the tool for the german company for incoming invoices and outgoing invoices and integration in S4

sub project 1 - outgoing invoices - Implementation of the OCR recognition software and the new tool in S4 hana and adoption of local processes and workflows - Go-live 01.06.2026
Sub project 2- outgoing invoices - successful creation of outgoing invoices in the legally defined e-invoice format from the S4 Hana Sales module - go-live planned for 06.07.2026

S4 hana FIS EDC FIS FCI
Project management Stakeholdermanagement SAP Training
München
2 Jahre 10 Monate
2023-06 - 2026-03

Finance Workstream lead during S4 Hana Implementation Project and Hypercare phase

Finance Workstream lead during S4 Hana Implementation Project and Hypercare Phase SAP S4 Hana; Fiori
Finance Workstream lead during S4 Hana Implementation Project and Hypercare Phase
  • Finance Workstream Lead during S4 Hana Implementation project for Germany and Czech Republic with successful Go-live on 01.01.2025

  • Migration Lead for Finance topics

  • Test lead for Finance keyusers from DE and CZ

  • Coordinating Training of Finance Endusers in DE and CZ

SAP S4 Hana; Fiori
on request
1 Jahr 9 Monate
2019-01 - 2020-09

Support of several application management

Service Delivery Manager AMS Germany and Project Lead
Service Delivery Manager AMS Germany and Project Lead
  • Support of several application management contracts and enlargement of their business option

  • Project lead for the on-site support and the building of a SAP support organisation

Itelligence Services AG, Hallbergmoos
1 Jahr
2018-01 - 2018-12

Support of the German application management and host

  • Leading the Managed Services Division supporting German application management and Hosting contracts with 25 employees

  • Defining the division strategy for the next 5 years

Division Manager Service Management Germany, Bielefeld
1 Jahr 4 Monate
2016-09 - 2017-12

Building a Managed Services Team

  • Building a Managed Services Team for the support of German application management and hosting contracts by bringing together two previously separated teams

  • Leading up to 20 employees

  • Definition of a joint service management approach for application management and Hosting contracts

  • Creating a development path for junior service manager

  • Installation of a joint back office team for the optimized approach for smaller customer contracts

Team lead Managed Services Germany, Bielefeld
1 Jahr 5 Monate
2015-04 - 2016-08

Building a Customer Service Management

Teamlead
Teamlead
  • Building a Customer Service Management team for the support of SAP Application Management and Maintenance Contracts

  • Leading of initially 5 employees and expanding the team to 15

  • Building and training of a 3-tier training curriculum for fulltime and part-time customer service manager with tool and functional trainings and soft skill requirements

  • Installation of a worldwide support structure for one of the top 10 application management customers and integrating the delivery unit in Malaysia

Customer Service and Application Management Germany, Bielefeld
10 Monate
2014-06 - 2015-03

various

Customer Service Manager
Customer Service Manager
  • Establishing a regular communication with the global service delivery units focusing on the requirements of a major account

  • Improving the service delivery methodology in English and German

  • Drafting the Continuous Improvement concept for service delivery and linking this to the application management KPIs

Hallbergmoos
2 Jahre 3 Monate
2012-01 - 2014-03

various projects

Department head ?SAP articles and Finance? = SAP Purchase to Pay processes manage 6 internal and up to 7 external direct reports

  • department head for SAP responsible for the modules MM, FI-CA, FI, CO, PS, GTS

  • sub-project lead for document archiving in the project ?Company Archive?

  • Participation in the SAP implementation project for Kidoh, Weltbild Germany, Austria and Switzerland

  • Building a SAP support concept and implementing it in ITSM

  • Establishing an IT Architectural Group to ensure the strategic value of IT processes

  • Implementing a Request Management Process to priorize and classify business requests within the SAP Solution Manager

  • Developing a Monitoring for System and Process Monitoring in the SAP Business Monitoring tool

  • Drafting a companywide release management concept for new IT requirements

Verlagsgruppe Weltbild GmbH, Augsburg
1 Jahr 3 Monate
2010-10 - 2011-12

Leading the local IT organisation including infrastructure and business IT

CIO Germany Austria
CIO Germany Austria
  • Leading the local IT organisation including infrastructure and business IT

  • Restructuring IT support processes according to ITILV3

  • Optimising the local server landscape to realise cost reductions and performance benefits as well as virtualising several applications

  • Initiated a project for upgrading the telephone system, responsibility was now moved to IT

  • Ensure the service delivery of external suppliers according to the defined service levels (mainly in the area of infrastructure services)

  • Ensure adherence to the global Novartis IT Compliance Guidelines

  • Contact person for internal and external audits concerning processes and their realisation in IT systems

  • Function as an Information Security Officer for the Munich location

Novartis Consumer Health GmbH, München
2 Jahre 1 Monat
2008-09 - 2010-09

Business Information Management

Head of Business IT (Business Information Manager)
Head of Business IT (Business Information Manager)

Responsible for the Business IT budget of about 1.2 m EUR, leading a team of 3

  • Responsible for all local applications and systems throughout their life cycle

  • Lead or co-lead several projects to migrate local applications into global applications (payroll, contract management, archiving and decommissioning of the local legacy SAP system, consolidated the German advertising material warehouse)

  • Led the upgrade project for all German and Austrian users from Office 2003 to Office 2007 and organised training for back-office and field force users

  • Project quality manager during the large scale migration project into the global SAP system

  • Collaborated with the global outsourcing partner for global SAP support in the near-shore and off-shore area

  • Managed the Novartis internal IT audit with a successful closing

  • Information Security Officer for Munich

Novartis Consumer Health GmbH, München
1 Jahr 5 Monate
2007-04 - 2008-08

Supported and optimised finance processes in the local SAP system

Business Analyst SAP Finance/ Controlling
Business Analyst SAP Finance/ Controlling
  • Supported and optimised finance processes in the local SAP system

  • Responsible for the finance area of SAP during the release change from SAP 4.0 to SAP 4.6c

  • Established a new authorization concept for the finance area

  • Project leader for the implementation of a dynamic credit routing in SAP across the complete process

  • Appointed Data Privacy Officer for Munich

  • Information Security Officer for Munich

Novartis Consumer Health GmbH, München
3 Jahre 3 Monate
2004-01 - 2007-03

Finance in the SAP Core Competence Centre

SAP Expert
SAP Expert

International, leading underwear company with a total of 36.000 employees worldwide

  • Implemented the global template in the SAP Finance customising

  • Serve as finance expert in the SAP rollout project for the Nordic countries based in Espergaerde, Denmark with on-site process analysis and user support

  • Provided interface support for the European interface transferring the payment data from shops into SAP FI

  • Supported the authorisation setup for the Finance and Controlling area in the global system

Triumph International, München
1 Jahr 9 Monate
2002-04 - 2003-12

Accounting and Project Management

SAP Training Manager
SAP Training Manager

Europe's leader for employee qualification in the SAP and IT environment

  • Established the area of finance training

  • Led a project for the internal SAP implementation of SAP FI, CO, PS

  • Sub-project lead for accounting in several SAP training projects (e.g. Roche, Mannheim and Penzberg; Salzgitter Handel, Düsseldorf; Bosch, Stuttgart), delivered the functional concept for the offer, created the training concept according to customer specifications, set up training documentation, coordinated internal and external trainers and executed training

  • Created web based training and e-learning programs

Team Training Solutions GmbH, Heidelberg
3 Jahre 3 Monate
1999-01 - 2002-03

overseas accounting

User Support Consultant
User Support Consultant

International airline group with more than 120.000 employees

  • Planned and realised the worldwide SAP FI rollout

  • Conducted SAP training in English or German

  • Provided on-site support for foreign subsidiaries during their rollout period (e.g. in India, Hong Kong, Egypt, Tunisia, Morocco, Senegal etc.) and worldwide remote support after the change over

Deutsche Lufthansa AG, Köln
6 Monate
1995-08 - 1996-01

Airplane maintenance

Condor / Cargo Technik, Kelsterbach
1 Jahr 5 Monate
1992-06 - 1993-10

Clerking

Accounting Clerk
Accounting Clerk
  • Monitor and settle charter contracts

  • Settle airport charges according to the contract

  • Handle cargo damages with internal departments

  • Handle current accounts

Lufthansa Cargo Airlines, Kelsterbach

Aus- und Weiterbildung

Aus- und Weiterbildung

1993 ? 1998

Studies in European Business

Otto-Friedrich-University, Bamberg

there of one year at Aston University, Birmingham, UK

Degree: Diplom Kauffrau Univ. (European Studies)

1996 ? 1998

Working student in overseas accounting with Lufthansa German Airline (Deutsche Lufthansa AG)

1989 ? 1992

Certificate of the Chamber of Industry and Commerce

Deutsche Lufthansa AG, Cologne Apprenticeship as an Airline business clerk (Luftverkehrskauffrau) with Lufthansa German Airlines with positions in Cologne, Frankfurt and Barcelona

Additional Qualifications

2026

  • Intercultural Training for China

2021

  • Certification for ?Agile Transformation Coaching? with TÜV certification

  • Certification as SCRUM Master and Product Owner by EXIN

  • Certificat for ?Process Mining? by Open HPI

  • Certificate for ?Design Thinking?

  • Certificate for ?Digital Leadership?

2020

  • PMI Certificate for professional Project Management PMP

  • IHK Certificate as ?Business Coach IHK? with theKey

  • Online Training ?Outcome-oriented Coaching in Crisis?

2019

Open SAP thought leaders course: ?Design Thinking and Challenge Management?

2017

Certificate Training ?Process Management? at ZWW University Augsburg

2016

Certificate Training ?Change Management? at ZWW University Augsburg

2011

ITIL V3 Foundation with certification

2010

  • Basic training at the Social Media Academy

  • Novartis internal project manager training ?ICE Silber?

2007

Education as Data Privacy Officer by the TÜV Süd

Position

Position

Project Management and strategic development of Departments and Areas

Kompetenzen

Kompetenzen

Top-Skills

Coaching Training Projektmanagement

Produkte / Standards / Erfahrungen / Methoden

Secondary Employment

  • Trainer at the Adult Education Centre München (MVHS) for Project Management (Basic and Leadership) in German and English

  • Part of the MVHS examination board for Project Management Design and training of ?Change Management?

Profile

  • Successful project management in an international context, recently certified with the PMI PMP exam

  • Experience as ?Product Owner? for Service Management as a marketable product for an IT Outsourcing company

  • experienced in designing and implementing service structures and processes according to ITIL V3

  • Long-time team and department leader with the goal of developing talents and the department strategy

  • Enthusiast for continuous improvement of processes to increase efficiency and effectiveness

  • leading teams through times of structural and process changes

  • sound partner for business and IT for defining strategies and solutions

  • longstanding project management experience with special attention on change management processes and the handling of resistance to change

  • broad knowledge of IT processes such as IT governance regulations and auditing

  • Business fluent in English

  • Profound intercultural competency

Einsatzorte

Einsatzorte

München (+100km)
Deutschland, Schweiz, Österreich
möglich

Projekte

Projekte

1 Jahr 2 Monate
2025-07 - 2026-08

E-Invoicing Project in several Phases

Project Lead for DigIDE - Invoicing Project for Germany Project management Stakeholdermanagement SAP Training
Project Lead for DigIDE - Invoicing Project for Germany

Phase 1 - tool and supplier evaluation with focus on integration into the S4 Hana landscape - contract successfully signed in December 2025

Phase 2 - Implementation of the tool for the german company for incoming invoices and outgoing invoices and integration in S4

sub project 1 - outgoing invoices - Implementation of the OCR recognition software and the new tool in S4 hana and adoption of local processes and workflows - Go-live 01.06.2026
Sub project 2- outgoing invoices - successful creation of outgoing invoices in the legally defined e-invoice format from the S4 Hana Sales module - go-live planned for 06.07.2026

S4 hana FIS EDC FIS FCI
Project management Stakeholdermanagement SAP Training
München
2 Jahre 10 Monate
2023-06 - 2026-03

Finance Workstream lead during S4 Hana Implementation Project and Hypercare phase

Finance Workstream lead during S4 Hana Implementation Project and Hypercare Phase SAP S4 Hana; Fiori
Finance Workstream lead during S4 Hana Implementation Project and Hypercare Phase
  • Finance Workstream Lead during S4 Hana Implementation project for Germany and Czech Republic with successful Go-live on 01.01.2025

  • Migration Lead for Finance topics

  • Test lead for Finance keyusers from DE and CZ

  • Coordinating Training of Finance Endusers in DE and CZ

SAP S4 Hana; Fiori
on request
1 Jahr 9 Monate
2019-01 - 2020-09

Support of several application management

Service Delivery Manager AMS Germany and Project Lead
Service Delivery Manager AMS Germany and Project Lead
  • Support of several application management contracts and enlargement of their business option

  • Project lead for the on-site support and the building of a SAP support organisation

Itelligence Services AG, Hallbergmoos
1 Jahr
2018-01 - 2018-12

Support of the German application management and host

  • Leading the Managed Services Division supporting German application management and Hosting contracts with 25 employees

  • Defining the division strategy for the next 5 years

Division Manager Service Management Germany, Bielefeld
1 Jahr 4 Monate
2016-09 - 2017-12

Building a Managed Services Team

  • Building a Managed Services Team for the support of German application management and hosting contracts by bringing together two previously separated teams

  • Leading up to 20 employees

  • Definition of a joint service management approach for application management and Hosting contracts

  • Creating a development path for junior service manager

  • Installation of a joint back office team for the optimized approach for smaller customer contracts

Team lead Managed Services Germany, Bielefeld
1 Jahr 5 Monate
2015-04 - 2016-08

Building a Customer Service Management

Teamlead
Teamlead
  • Building a Customer Service Management team for the support of SAP Application Management and Maintenance Contracts

  • Leading of initially 5 employees and expanding the team to 15

  • Building and training of a 3-tier training curriculum for fulltime and part-time customer service manager with tool and functional trainings and soft skill requirements

  • Installation of a worldwide support structure for one of the top 10 application management customers and integrating the delivery unit in Malaysia

Customer Service and Application Management Germany, Bielefeld
10 Monate
2014-06 - 2015-03

various

Customer Service Manager
Customer Service Manager
  • Establishing a regular communication with the global service delivery units focusing on the requirements of a major account

  • Improving the service delivery methodology in English and German

  • Drafting the Continuous Improvement concept for service delivery and linking this to the application management KPIs

Hallbergmoos
2 Jahre 3 Monate
2012-01 - 2014-03

various projects

Department head ?SAP articles and Finance? = SAP Purchase to Pay processes manage 6 internal and up to 7 external direct reports

  • department head for SAP responsible for the modules MM, FI-CA, FI, CO, PS, GTS

  • sub-project lead for document archiving in the project ?Company Archive?

  • Participation in the SAP implementation project for Kidoh, Weltbild Germany, Austria and Switzerland

  • Building a SAP support concept and implementing it in ITSM

  • Establishing an IT Architectural Group to ensure the strategic value of IT processes

  • Implementing a Request Management Process to priorize and classify business requests within the SAP Solution Manager

  • Developing a Monitoring for System and Process Monitoring in the SAP Business Monitoring tool

  • Drafting a companywide release management concept for new IT requirements

Verlagsgruppe Weltbild GmbH, Augsburg
1 Jahr 3 Monate
2010-10 - 2011-12

Leading the local IT organisation including infrastructure and business IT

CIO Germany Austria
CIO Germany Austria
  • Leading the local IT organisation including infrastructure and business IT

  • Restructuring IT support processes according to ITILV3

  • Optimising the local server landscape to realise cost reductions and performance benefits as well as virtualising several applications

  • Initiated a project for upgrading the telephone system, responsibility was now moved to IT

  • Ensure the service delivery of external suppliers according to the defined service levels (mainly in the area of infrastructure services)

  • Ensure adherence to the global Novartis IT Compliance Guidelines

  • Contact person for internal and external audits concerning processes and their realisation in IT systems

  • Function as an Information Security Officer for the Munich location

Novartis Consumer Health GmbH, München
2 Jahre 1 Monat
2008-09 - 2010-09

Business Information Management

Head of Business IT (Business Information Manager)
Head of Business IT (Business Information Manager)

Responsible for the Business IT budget of about 1.2 m EUR, leading a team of 3

  • Responsible for all local applications and systems throughout their life cycle

  • Lead or co-lead several projects to migrate local applications into global applications (payroll, contract management, archiving and decommissioning of the local legacy SAP system, consolidated the German advertising material warehouse)

  • Led the upgrade project for all German and Austrian users from Office 2003 to Office 2007 and organised training for back-office and field force users

  • Project quality manager during the large scale migration project into the global SAP system

  • Collaborated with the global outsourcing partner for global SAP support in the near-shore and off-shore area

  • Managed the Novartis internal IT audit with a successful closing

  • Information Security Officer for Munich

Novartis Consumer Health GmbH, München
1 Jahr 5 Monate
2007-04 - 2008-08

Supported and optimised finance processes in the local SAP system

Business Analyst SAP Finance/ Controlling
Business Analyst SAP Finance/ Controlling
  • Supported and optimised finance processes in the local SAP system

  • Responsible for the finance area of SAP during the release change from SAP 4.0 to SAP 4.6c

  • Established a new authorization concept for the finance area

  • Project leader for the implementation of a dynamic credit routing in SAP across the complete process

  • Appointed Data Privacy Officer for Munich

  • Information Security Officer for Munich

Novartis Consumer Health GmbH, München
3 Jahre 3 Monate
2004-01 - 2007-03

Finance in the SAP Core Competence Centre

SAP Expert
SAP Expert

International, leading underwear company with a total of 36.000 employees worldwide

  • Implemented the global template in the SAP Finance customising

  • Serve as finance expert in the SAP rollout project for the Nordic countries based in Espergaerde, Denmark with on-site process analysis and user support

  • Provided interface support for the European interface transferring the payment data from shops into SAP FI

  • Supported the authorisation setup for the Finance and Controlling area in the global system

Triumph International, München
1 Jahr 9 Monate
2002-04 - 2003-12

Accounting and Project Management

SAP Training Manager
SAP Training Manager

Europe's leader for employee qualification in the SAP and IT environment

  • Established the area of finance training

  • Led a project for the internal SAP implementation of SAP FI, CO, PS

  • Sub-project lead for accounting in several SAP training projects (e.g. Roche, Mannheim and Penzberg; Salzgitter Handel, Düsseldorf; Bosch, Stuttgart), delivered the functional concept for the offer, created the training concept according to customer specifications, set up training documentation, coordinated internal and external trainers and executed training

  • Created web based training and e-learning programs

Team Training Solutions GmbH, Heidelberg
3 Jahre 3 Monate
1999-01 - 2002-03

overseas accounting

User Support Consultant
User Support Consultant

International airline group with more than 120.000 employees

  • Planned and realised the worldwide SAP FI rollout

  • Conducted SAP training in English or German

  • Provided on-site support for foreign subsidiaries during their rollout period (e.g. in India, Hong Kong, Egypt, Tunisia, Morocco, Senegal etc.) and worldwide remote support after the change over

Deutsche Lufthansa AG, Köln
6 Monate
1995-08 - 1996-01

Airplane maintenance

Condor / Cargo Technik, Kelsterbach
1 Jahr 5 Monate
1992-06 - 1993-10

Clerking

Accounting Clerk
Accounting Clerk
  • Monitor and settle charter contracts

  • Settle airport charges according to the contract

  • Handle cargo damages with internal departments

  • Handle current accounts

Lufthansa Cargo Airlines, Kelsterbach

Aus- und Weiterbildung

Aus- und Weiterbildung

1993 ? 1998

Studies in European Business

Otto-Friedrich-University, Bamberg

there of one year at Aston University, Birmingham, UK

Degree: Diplom Kauffrau Univ. (European Studies)

1996 ? 1998

Working student in overseas accounting with Lufthansa German Airline (Deutsche Lufthansa AG)

1989 ? 1992

Certificate of the Chamber of Industry and Commerce

Deutsche Lufthansa AG, Cologne Apprenticeship as an Airline business clerk (Luftverkehrskauffrau) with Lufthansa German Airlines with positions in Cologne, Frankfurt and Barcelona

Additional Qualifications

2026

  • Intercultural Training for China

2021

  • Certification for ?Agile Transformation Coaching? with TÜV certification

  • Certification as SCRUM Master and Product Owner by EXIN

  • Certificat for ?Process Mining? by Open HPI

  • Certificate for ?Design Thinking?

  • Certificate for ?Digital Leadership?

2020

  • PMI Certificate for professional Project Management PMP

  • IHK Certificate as ?Business Coach IHK? with theKey

  • Online Training ?Outcome-oriented Coaching in Crisis?

2019

Open SAP thought leaders course: ?Design Thinking and Challenge Management?

2017

Certificate Training ?Process Management? at ZWW University Augsburg

2016

Certificate Training ?Change Management? at ZWW University Augsburg

2011

ITIL V3 Foundation with certification

2010

  • Basic training at the Social Media Academy

  • Novartis internal project manager training ?ICE Silber?

2007

Education as Data Privacy Officer by the TÜV Süd

Position

Position

Project Management and strategic development of Departments and Areas

Kompetenzen

Kompetenzen

Top-Skills

Coaching Training Projektmanagement

Produkte / Standards / Erfahrungen / Methoden

Secondary Employment

  • Trainer at the Adult Education Centre München (MVHS) for Project Management (Basic and Leadership) in German and English

  • Part of the MVHS examination board for Project Management Design and training of ?Change Management?

Profile

  • Successful project management in an international context, recently certified with the PMI PMP exam

  • Experience as ?Product Owner? for Service Management as a marketable product for an IT Outsourcing company

  • experienced in designing and implementing service structures and processes according to ITIL V3

  • Long-time team and department leader with the goal of developing talents and the department strategy

  • Enthusiast for continuous improvement of processes to increase efficiency and effectiveness

  • leading teams through times of structural and process changes

  • sound partner for business and IT for defining strategies and solutions

  • longstanding project management experience with special attention on change management processes and the handling of resistance to change

  • broad knowledge of IT processes such as IT governance regulations and auditing

  • Business fluent in English

  • Profound intercultural competency

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