Phase 1 - tool and supplier evaluation with focus on integration into the S4 Hana landscape - contract successfully signed in December 2025
Phase 2 - Implementation of the tool for the german company for incoming invoices and outgoing invoices and integration in S4
sub project 1 - outgoing invoices - Implementation of the OCR recognition software and the new tool in S4 hana and adoption of local processes and workflows - Go-live 01.06.2026
Sub project 2- outgoing invoices - successful creation of outgoing invoices in the legally defined e-invoice format from the S4 Hana Sales module - go-live planned for 06.07.2026
Finance Workstream Lead during S4 Hana Implementation project for Germany and Czech Republic with successful Go-live on 01.01.2025
Migration Lead for Finance topics
Test lead for Finance keyusers from DE and CZ
Coordinating Training of Finance Endusers in DE and CZ
Support of several application management contracts and enlargement of their business option
Project lead for the on-site support and the building of a SAP support organisation
Leading the Managed Services Division supporting German application management and Hosting contracts with 25 employees
Defining the division strategy for the next 5 years
Building a Managed Services Team for the support of German application management and hosting contracts by bringing together two previously separated teams
Leading up to 20 employees
Definition of a joint service management approach for application management and Hosting contracts
Creating a development path for junior service manager
Installation of a joint back office team for the optimized approach for smaller customer contracts
Building a Customer Service Management team for the support of SAP Application Management and Maintenance Contracts
Leading of initially 5 employees and expanding the team to 15
Building and training of a 3-tier training curriculum for fulltime and part-time customer service manager with tool and functional trainings and soft skill requirements
Installation of a worldwide support structure for one of the top 10 application management customers and integrating the delivery unit in Malaysia
Establishing a regular communication with the global service delivery units focusing on the requirements of a major account
Improving the service delivery methodology in English and German
Drafting the Continuous Improvement concept for service delivery and linking this to the application management KPIs
Department head ?SAP articles and Finance? = SAP Purchase to Pay processes manage 6 internal and up to 7 external direct reports
department head for SAP responsible for the modules MM, FI-CA, FI, CO, PS, GTS
sub-project lead for document archiving in the project ?Company Archive?
Participation in the SAP implementation project for Kidoh, Weltbild Germany, Austria and Switzerland
Building a SAP support concept and implementing it in ITSM
Establishing an IT Architectural Group to ensure the strategic value of IT processes
Implementing a Request Management Process to priorize and classify business requests within the SAP Solution Manager
Developing a Monitoring for System and Process Monitoring in the SAP Business Monitoring tool
Drafting a companywide release management concept for new IT requirements
Leading the local IT organisation including infrastructure and business IT
Restructuring IT support processes according to ITILV3
Optimising the local server landscape to realise cost reductions and performance benefits as well as virtualising several applications
Initiated a project for upgrading the telephone system, responsibility was now moved to IT
Ensure the service delivery of external suppliers according to the defined service levels (mainly in the area of infrastructure services)
Ensure adherence to the global Novartis IT Compliance Guidelines
Contact person for internal and external audits concerning processes and their realisation in IT systems
Function as an Information Security Officer for the Munich location
Responsible for the Business IT budget of about 1.2 m EUR, leading a team of 3
Responsible for all local applications and systems throughout their life cycle
Lead or co-lead several projects to migrate local applications into global applications (payroll, contract management, archiving and decommissioning of the local legacy SAP system, consolidated the German advertising material warehouse)
Led the upgrade project for all German and Austrian users from Office 2003 to Office 2007 and organised training for back-office and field force users
Project quality manager during the large scale migration project into the global SAP system
Collaborated with the global outsourcing partner for global SAP support in the near-shore and off-shore area
Managed the Novartis internal IT audit with a successful closing
Information Security Officer for Munich
Supported and optimised finance processes in the local SAP system
Responsible for the finance area of SAP during the release change from SAP 4.0 to SAP 4.6c
Established a new authorization concept for the finance area
Project leader for the implementation of a dynamic credit routing in SAP across the complete process
Appointed Data Privacy Officer for Munich
Information Security Officer for Munich
International, leading underwear company with a total of 36.000 employees worldwide
Implemented the global template in the SAP Finance customising
Serve as finance expert in the SAP rollout project for the Nordic countries based in Espergaerde, Denmark with on-site process analysis and user support
Provided interface support for the European interface transferring the payment data from shops into SAP FI
Supported the authorisation setup for the Finance and Controlling area in the global system
Europe's leader for employee qualification in the SAP and IT environment
Established the area of finance training
Led a project for the internal SAP implementation of SAP FI, CO, PS
Sub-project lead for accounting in several SAP training projects (e.g. Roche, Mannheim and Penzberg; Salzgitter Handel, Düsseldorf; Bosch, Stuttgart), delivered the functional concept for the offer, created the training concept according to customer specifications, set up training documentation, coordinated internal and external trainers and executed training
Created web based training and e-learning programs
International airline group with more than 120.000 employees
Planned and realised the worldwide SAP FI rollout
Conducted SAP training in English or German
Provided on-site support for foreign subsidiaries during their rollout period (e.g. in India, Hong Kong, Egypt, Tunisia, Morocco, Senegal etc.) and worldwide remote support after the change over
Monitor and settle charter contracts
Settle airport charges according to the contract
Handle cargo damages with internal departments
Handle current accounts
1993 ? 1998
Studies in European Business
Otto-Friedrich-University, Bamberg
there of one year at Aston University, Birmingham, UK
Degree: Diplom Kauffrau Univ. (European Studies)
1996 ? 1998
Working student in overseas accounting with Lufthansa German Airline (Deutsche Lufthansa AG)
1989 ? 1992
Certificate of the Chamber of Industry and Commerce
Deutsche Lufthansa AG, Cologne Apprenticeship as an Airline business clerk (Luftverkehrskauffrau) with Lufthansa German Airlines with positions in Cologne, Frankfurt and Barcelona
Additional Qualifications
2026
2021
Certification for ?Agile Transformation Coaching? with TÜV certification
Certification as SCRUM Master and Product Owner by EXIN
Certificat for ?Process Mining? by Open HPI
Certificate for ?Design Thinking?
Certificate for ?Digital Leadership?
2020
PMI Certificate for professional Project Management PMP
IHK Certificate as ?Business Coach IHK? with theKey
Online Training ?Outcome-oriented Coaching in Crisis?
2019
Open SAP thought leaders course: ?Design Thinking and Challenge Management?
2017
Certificate Training ?Process Management? at ZWW University Augsburg
2016
Certificate Training ?Change Management? at ZWW University Augsburg
2011
ITIL V3 Foundation with certification
2010
Basic training at the Social Media Academy
Novartis internal project manager training ?ICE Silber?
2007
Education as Data Privacy Officer by the TÜV Süd
Secondary Employment
Trainer at the Adult Education Centre München (MVHS) for Project Management (Basic and Leadership) in German and English
Part of the MVHS examination board for Project Management Design and training of ?Change Management?
Profile
Successful project management in an international context, recently certified with the PMI PMP exam
Experience as ?Product Owner? for Service Management as a marketable product for an IT Outsourcing company
experienced in designing and implementing service structures and processes according to ITIL V3
Long-time team and department leader with the goal of developing talents and the department strategy
Enthusiast for continuous improvement of processes to increase efficiency and effectiveness
leading teams through times of structural and process changes
sound partner for business and IT for defining strategies and solutions
longstanding project management experience with special attention on change management processes and the handling of resistance to change
broad knowledge of IT processes such as IT governance regulations and auditing
Business fluent in English
Profound intercultural competency
Phase 1 - tool and supplier evaluation with focus on integration into the S4 Hana landscape - contract successfully signed in December 2025
Phase 2 - Implementation of the tool for the german company for incoming invoices and outgoing invoices and integration in S4
sub project 1 - outgoing invoices - Implementation of the OCR recognition software and the new tool in S4 hana and adoption of local processes and workflows - Go-live 01.06.2026
Sub project 2- outgoing invoices - successful creation of outgoing invoices in the legally defined e-invoice format from the S4 Hana Sales module - go-live planned for 06.07.2026
Finance Workstream Lead during S4 Hana Implementation project for Germany and Czech Republic with successful Go-live on 01.01.2025
Migration Lead for Finance topics
Test lead for Finance keyusers from DE and CZ
Coordinating Training of Finance Endusers in DE and CZ
Support of several application management contracts and enlargement of their business option
Project lead for the on-site support and the building of a SAP support organisation
Leading the Managed Services Division supporting German application management and Hosting contracts with 25 employees
Defining the division strategy for the next 5 years
Building a Managed Services Team for the support of German application management and hosting contracts by bringing together two previously separated teams
Leading up to 20 employees
Definition of a joint service management approach for application management and Hosting contracts
Creating a development path for junior service manager
Installation of a joint back office team for the optimized approach for smaller customer contracts
Building a Customer Service Management team for the support of SAP Application Management and Maintenance Contracts
Leading of initially 5 employees and expanding the team to 15
Building and training of a 3-tier training curriculum for fulltime and part-time customer service manager with tool and functional trainings and soft skill requirements
Installation of a worldwide support structure for one of the top 10 application management customers and integrating the delivery unit in Malaysia
Establishing a regular communication with the global service delivery units focusing on the requirements of a major account
Improving the service delivery methodology in English and German
Drafting the Continuous Improvement concept for service delivery and linking this to the application management KPIs
Department head ?SAP articles and Finance? = SAP Purchase to Pay processes manage 6 internal and up to 7 external direct reports
department head for SAP responsible for the modules MM, FI-CA, FI, CO, PS, GTS
sub-project lead for document archiving in the project ?Company Archive?
Participation in the SAP implementation project for Kidoh, Weltbild Germany, Austria and Switzerland
Building a SAP support concept and implementing it in ITSM
Establishing an IT Architectural Group to ensure the strategic value of IT processes
Implementing a Request Management Process to priorize and classify business requests within the SAP Solution Manager
Developing a Monitoring for System and Process Monitoring in the SAP Business Monitoring tool
Drafting a companywide release management concept for new IT requirements
Leading the local IT organisation including infrastructure and business IT
Restructuring IT support processes according to ITILV3
Optimising the local server landscape to realise cost reductions and performance benefits as well as virtualising several applications
Initiated a project for upgrading the telephone system, responsibility was now moved to IT
Ensure the service delivery of external suppliers according to the defined service levels (mainly in the area of infrastructure services)
Ensure adherence to the global Novartis IT Compliance Guidelines
Contact person for internal and external audits concerning processes and their realisation in IT systems
Function as an Information Security Officer for the Munich location
Responsible for the Business IT budget of about 1.2 m EUR, leading a team of 3
Responsible for all local applications and systems throughout their life cycle
Lead or co-lead several projects to migrate local applications into global applications (payroll, contract management, archiving and decommissioning of the local legacy SAP system, consolidated the German advertising material warehouse)
Led the upgrade project for all German and Austrian users from Office 2003 to Office 2007 and organised training for back-office and field force users
Project quality manager during the large scale migration project into the global SAP system
Collaborated with the global outsourcing partner for global SAP support in the near-shore and off-shore area
Managed the Novartis internal IT audit with a successful closing
Information Security Officer for Munich
Supported and optimised finance processes in the local SAP system
Responsible for the finance area of SAP during the release change from SAP 4.0 to SAP 4.6c
Established a new authorization concept for the finance area
Project leader for the implementation of a dynamic credit routing in SAP across the complete process
Appointed Data Privacy Officer for Munich
Information Security Officer for Munich
International, leading underwear company with a total of 36.000 employees worldwide
Implemented the global template in the SAP Finance customising
Serve as finance expert in the SAP rollout project for the Nordic countries based in Espergaerde, Denmark with on-site process analysis and user support
Provided interface support for the European interface transferring the payment data from shops into SAP FI
Supported the authorisation setup for the Finance and Controlling area in the global system
Europe's leader for employee qualification in the SAP and IT environment
Established the area of finance training
Led a project for the internal SAP implementation of SAP FI, CO, PS
Sub-project lead for accounting in several SAP training projects (e.g. Roche, Mannheim and Penzberg; Salzgitter Handel, Düsseldorf; Bosch, Stuttgart), delivered the functional concept for the offer, created the training concept according to customer specifications, set up training documentation, coordinated internal and external trainers and executed training
Created web based training and e-learning programs
International airline group with more than 120.000 employees
Planned and realised the worldwide SAP FI rollout
Conducted SAP training in English or German
Provided on-site support for foreign subsidiaries during their rollout period (e.g. in India, Hong Kong, Egypt, Tunisia, Morocco, Senegal etc.) and worldwide remote support after the change over
Monitor and settle charter contracts
Settle airport charges according to the contract
Handle cargo damages with internal departments
Handle current accounts
1993 ? 1998
Studies in European Business
Otto-Friedrich-University, Bamberg
there of one year at Aston University, Birmingham, UK
Degree: Diplom Kauffrau Univ. (European Studies)
1996 ? 1998
Working student in overseas accounting with Lufthansa German Airline (Deutsche Lufthansa AG)
1989 ? 1992
Certificate of the Chamber of Industry and Commerce
Deutsche Lufthansa AG, Cologne Apprenticeship as an Airline business clerk (Luftverkehrskauffrau) with Lufthansa German Airlines with positions in Cologne, Frankfurt and Barcelona
Additional Qualifications
2026
2021
Certification for ?Agile Transformation Coaching? with TÜV certification
Certification as SCRUM Master and Product Owner by EXIN
Certificat for ?Process Mining? by Open HPI
Certificate for ?Design Thinking?
Certificate for ?Digital Leadership?
2020
PMI Certificate for professional Project Management PMP
IHK Certificate as ?Business Coach IHK? with theKey
Online Training ?Outcome-oriented Coaching in Crisis?
2019
Open SAP thought leaders course: ?Design Thinking and Challenge Management?
2017
Certificate Training ?Process Management? at ZWW University Augsburg
2016
Certificate Training ?Change Management? at ZWW University Augsburg
2011
ITIL V3 Foundation with certification
2010
Basic training at the Social Media Academy
Novartis internal project manager training ?ICE Silber?
2007
Education as Data Privacy Officer by the TÜV Süd
Secondary Employment
Trainer at the Adult Education Centre München (MVHS) for Project Management (Basic and Leadership) in German and English
Part of the MVHS examination board for Project Management Design and training of ?Change Management?
Profile
Successful project management in an international context, recently certified with the PMI PMP exam
Experience as ?Product Owner? for Service Management as a marketable product for an IT Outsourcing company
experienced in designing and implementing service structures and processes according to ITIL V3
Long-time team and department leader with the goal of developing talents and the department strategy
Enthusiast for continuous improvement of processes to increase efficiency and effectiveness
leading teams through times of structural and process changes
sound partner for business and IT for defining strategies and solutions
longstanding project management experience with special attention on change management processes and the handling of resistance to change
broad knowledge of IT processes such as IT governance regulations and auditing
Business fluent in English
Profound intercultural competency