Creation of an agentic AI based chatbot to ease ITsupport for users and IT Support Agents. Usersshould have access via an MS Teams app, ITsupporters via a standalone web app. Both usingthe internal API of the IT Support Ticket Systemto create, view and update Tickets. In case the AIcould not help, users can issue a Handover to ahuman IT Support Agent is established.
The unreliable nature of an AI had to be appliedon real business processes, which require reliableresults and GDPR-compliant processing of Data.
lead of learshore Development Teams
supervising secure development
development of a complex cloud deployment
finding and establishing automated testsstrategies
fullstack coding
handling large refactorings to cope withlegacy code
Project Challenges
many API Connections using REST, Websocketsand Directline
Coordination of the nearshore Team: LanguageBarriers, »hard to test« solutions, personnelturnover, etc.
Conceptual Design and Development of an internalTool to create and manage smaller showcaseWebsites. Users were able to use a simple Editorto create tiny Websites from a set of ContentElements.
Serviceplan Gruppe für innovativeKommunikation GmbH & Co. KG
2 months
2017-01 - 2017-02
Heads UP! - final implementation
Developerapache buildrcsses...
Developer
Develpment of a complete Javascript to make aWebsite aware of the Phones orientation in space,which could be used as an extension for any cms.Included the ability to lazily start the effect,as well as to abort it. Local Storage was used toshow the effect only once.
apache buildrcsseshtmllocal storagerubyscsssvgbashgitsublime text
Creation of an agentic AI based chatbot to ease ITsupport for users and IT Support Agents. Usersshould have access via an MS Teams app, ITsupporters via a standalone web app. Both usingthe internal API of the IT Support Ticket Systemto create, view and update Tickets. In case the AIcould not help, users can issue a Handover to ahuman IT Support Agent is established.
The unreliable nature of an AI had to be appliedon real business processes, which require reliableresults and GDPR-compliant processing of Data.
lead of learshore Development Teams
supervising secure development
development of a complex cloud deployment
finding and establishing automated testsstrategies
fullstack coding
handling large refactorings to cope withlegacy code
Project Challenges
many API Connections using REST, Websocketsand Directline
Coordination of the nearshore Team: LanguageBarriers, »hard to test« solutions, personnelturnover, etc.
Conceptual Design and Development of an internalTool to create and manage smaller showcaseWebsites. Users were able to use a simple Editorto create tiny Websites from a set of ContentElements.
Serviceplan Gruppe für innovativeKommunikation GmbH & Co. KG
2 months
2017-01 - 2017-02
Heads UP! - final implementation
Developerapache buildrcsses...
Developer
Develpment of a complete Javascript to make aWebsite aware of the Phones orientation in space,which could be used as an extension for any cms.Included the ability to lazily start the effect,as well as to abort it. Local Storage was used toshow the effect only once.
apache buildrcsseshtmllocal storagerubyscsssvgbashgitsublime text
Plan.Net Campaign GmbH & Co. KG
more projects on request
Position
Position
Developer
Vertrauen Sie auf Randstad
Im Bereich Freelancing
Im Bereich Arbeitnehmerüberlassung / Personalvermittlung