2022 - today: Monitored and analyzed reported bugs
Role: Scrum Master
Customer: Cleverbridge (Köln) -commerce solutions for digital products
Tasks:
- Served as Scrum Master for two development teams, comprising 15 engineers.
- Coached teams on user story estimation, resulting in a 90% improvement in sprint goal achievement and stable velocity.
- Monitored and analyzed reported bugs, leading discussions that resulted in a 15% reduction in bugs over time.
- Coached the team on addressing technical debt, leading to a 25% reduction over six months, and supported the Product Owner in justifying these efforts to stakeholders.
- Established and led a taskforce team to tackle critical issues and optimize delivery processes.
- Coached a taskforce team on the importance of their feedback in delivery estimation, improving communication with stakeholders.
- Planned and facilitated PI (Program Increment) Planning sessions, ensuring alignment with product vision.
- Conducted post-mortem retrospectives across teams, identifying action items that improved collaboration and increased delivery speed by 10%.
- Collaborated with the Engineering Manager and Product Owner to prioritize backlogs and refine requirements.
- Partnered with the Scrum Master community to share knowledge and strengthen Agile practices.
- Mentored a junior Scrum Master during team transitions, fostering professional growth.
- Delivered company-wide Agile training to enhance understanding and implementation of Agile frameworks.
2021 ? 2022: Managed the technical onboarding process
Role: Senior Project Manager / Scrum Master
Customer: SellerX (Berlin) E-commerce firm focused on acquiring and scaling marketplace brands
Tasks:
- Served as Scrum Master for the Business Intelligence (BI) team, facilitating Agile ceremonies each sprint and achieving a 40% improvement in team engagement over two quarters.
- Collaborated with fellow Scrum Masters to implement Agile methodologies across departments, resulting in increased project delivery speed.
- Managed the technical onboarding process for acquired sellers, ensuring a smooth integration that reduced onboarding time by 18%.
- Held business ownership of a key application, driving its development to achieve alignment with business objectives and user satisfaction scores.
- Worked cross-functionally with various departments to optimize the onboarding process, improving efficiency and reducing onboarding errors by 10%.
2019 ? 2021: Led two development teams
Role: Scrum Master
Customer: Tipico Technology Services (Karlsruhe, Germany)
Tasks:
- Led two development teams (front-end and back-end) in the payment domain, driving Agile practices and enhancing team collaboration.
- Worked closely with Product Owners to efficiently manage the product backlog.
- Promoted the use of Sprint Goals within teams, resulting in a 60% increase in delivery success and an 80% improvement in stakeholder satisfaction.
- Coached development teams to foster self-organization, leading to increased ownership and accountability among team members.
- Facilitated onboarding for new joiners, ensuring swift adaptation to the Scrum process and team dynamics.
- Collaborated with fellow Scrum Masters to share best practices and overcome challenges, resulting in a 40% increase in satisfaction regarding cross-team
- collaboration.
- Cultivated a safe, no-blame culture, encouraging open communication and continuous improvement within teams.
2017 ? 2019: Evangelized Scrum practices across the organization
Role: Scrum Lead
Customer: Wirecard (Kuala Lumpur, Malaysia)
Tasks:
- Served as Scrum Master for an automated onboarding application project, facilitating key Scrum events such as planning and retrospectives.
- Collaborated with the application lead to establish a transparent product backlog, enhancing visibility and prioritization of user-focused features.
- Evangelized Scrum practices across the organization by conducting training sessions, increasing Agile adoption among teams.
- Analyzed the product and proposed user-centric features, resulting in a 20% increase in user satisfaction and improvement in user engagement.
- Utilized Mind Mapping techniques to visualize decision flows and analyze stakeholder requirements, resulting in a 10% reduction in unnecessary meetings over time.
- Established strong relationships with stakeholders across various departments to better understand their needs and align project outcomes with business objectives
2018 ? 2019: Trainings
Role: HRDF Authorized Trainer
Customer: Tertiary Courses Malaysia (Malaysia)
Tasks:
- Agile Project Management Training
- Scrum Training
2014 ? 2017: Managed and delivered e-content projects
Role: Project Manager
Customer: Sage Interactive Msc (Malaysia)
Tasks:
- Successfully managed the delivery of a Java-based blended e-learning application (Web/mobile app) for 10 clients, including governmental organizations.
- Conducted Scrum training within the organization, introducing and establishing the Scrum framework.
- Secured long-term business deals by fostering strong relationships with clients and prioritizing their feedback.
- Mobilized client technical teams through extensive training sessions to enhance collaboration and project outcomes.
- Enhanced delivery time by 15% by effectively visualizing client requirements and shortening feedback intervals.
- Managed and delivered e-content projects for over 15 clients, including governmental organizations.
2011 ? 2013: Application of Statics in Management
Role: Part time Lecturer
Customer: Payam Noor University (PNU) (Iran)
Tasks:
- Project Management
- Quality Management
- Application of Statics in Management
- Fundamental of Organization and Management
- Problem Solving and Decision Making
2011 ? 2014: Leading ISO 9000 & 90001 projects in various industries
Role: QMS project manager and Consultant
Customer: Behbood Gostaran Sanat Tabarestan (Iran)
Tasks:
- Leading ISO 9000 & 90001 projects in various industries
- Leading MSA implementation in automobile components factory