IT Operations, IT Infrastructure, IT Project Management, ITIL, ITSM, Cloud Infrastructure, Microsoft 365, Atlassain, Azure, AWS, Entra ID, IT Support
Aktualisiert am 31.08.2026
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 01.09.2026
Verfügbar zu: 80%
davon vor Ort: 50%
MDM / Mobile Device Management SSO / Single Sign-On
ITIL / IT Infrastructure Library ITSM / IT Service Management
2nd Level Support
M365
Azure
AWS
ITIL
ITSM
Jira
Confluence
ServiceNow
Intune
IAM
ISO 27001
IT-Betrieb
IT Operations
IT Infrastructure
IT Project Management
Cloud Infrastructure
Microsoft 365
Office 365
Entra ID
Active Directory
English
Native
German
Advanced (C1)
Somali
Proficient (C2)

Einsatzorte

Einsatzorte

Hamburg (+20km) Ratzeburg (+10km) Lübeck (+20km)
Deutschland, Schweiz, Österreich
möglich

Projekte

Projekte

3 Jahre 6 Monate
2023-03 - heute

Directed all system handovers, vendor management, and major support escalations

Senior IT Manager; Operations
Senior IT Manager; Operations
  • Led the integration of five acquired companies into a unified IT ecosystem, standardizing infrastructure, applications, and workflows.
  • Directed all system handovers, vendor management, and major support escalations across multiple business units.
  • Managed large-scale application migrations and modernization initiatives across hybrid environments.
  • Oversaw the full technology stack, including infrastructure, security, collaboration tools, and end-user services.
  • Prepared the organization for ISO 27001 certification by establishing compliance, governance, and risk frameworks.
  • Partnered with C-level leadership to align IT operations with business objectives.
  • Improved system reliability, scalability, and efficiency through process standardization and automation.
  • Introduced key tools including SonarQube, Qodana, Microsoft Copilot, MIRO, and strengthened security with SAML SSO.
  • Implemented modern device management using Hexnode MDM and Microsoft Intune to enhance compliance and endpoint control.
  • Provided technical mentorship and training to non-technical teams; recognized for enabling smooth post-merger transitions and operational excellence.
prosiebensat.1 media SE | Hamburg
2 Jahre 10 Monate
2020-04 - 2023-01

Oversaw all infrastructure and cloud operations

IT Manager; Infrastructure & Cloud
IT Manager; Infrastructure & Cloud
  • Oversaw all infrastructure and cloud operations for the German organization, ensuring a secure, stable, and scalable technology environment.
  • Led a high-performing IT team of 10 specialists, delivering dependable daily support to 400+ users across multiple locations.
  • Modernized the internal IT landscape by introducing Jira, Confluence, and JAMF, enabling structured workflow management, centralized documentation, and streamlined Apple device administration.
  • Strengthened operational maturity by building clear processes, runbooks, and support guidelines, ensuring consistent service delivery across the team.
  • Embedded strict ITIL practices, elevating incident, problem, and change management standards and improving service predictability.
  • Managed networks, servers, endpoints, and security controls, ensuring optimal performance and compliance across the entire environment.
  • Coordinated closely with leadership on infrastructure planning, cloud strategy, and investment decisions to support long-term business growth.
  • Improved support quality and efficiency through structured knowledge management, proactive monitoring, and continuous process refinement.
Veolia- Umweltservice GmbH | Hamburg
1 Jahr 9 Monate
2018-07 - 2020-03

Rebuilt the IT infrastructure

IT & Operations Manager
IT & Operations Manager
  • Acted as the IT Manager for Germany, taking full ownership of the company's internal IT landscape during a high-growth phase.
  • Led and developed a team of 4 IT specialists, overseeing daily operations, prioritization, and service quality.
  • Rebuilt the IT infrastructure from the ground up and introduced modern platforms including JumpCloud, Adobe Sign, ESET Endpoint Protection, and Confluence, improving security, workflows, and documentation standards.
  • Managed Apple environment administration and Microsoft 365 licensing, ensuring compliance, governance, and optimal resource allocation.
  • Designed streamlined IT processes, support procedures, and operational workflows to create a stable and predictable IT environment.
  • Planned, equipped, and launched three new office locations, delivering complete networking, hardware, and workplace technology setups.
  • Worked closely with HR, Legal, Compliance, Finance, and Operations to support the company roadmap, ensure process alignment, and enable new business functions.
  • Delivered a wide range of IT projects end-to-end, from requirements to rollout, often under tight timelines.
  • Managed an annual department budget of ?500K, balancing modernization priorities with cost control.
Nexxiot AG | Zurich, Switzerland
2 Jahre
2016-02 - 2018-01

Delivered onsite IT support

IT Systems Administrator
IT Systems Administrator
  • Delivered onsite IT support for 200+ employees, ensuring reliable, secure, and high-quality technical operations.
  • Monitored systems proactively and resolved incidents in line with strict KPIs and SLA targets, improving overall service responsiveness.
  • Performed hands-on diagnostics and physical repairs of laptops, desktops, printers, and peripheral equipment, reducing downtime and replacement costs.
  • Upgraded systems, applications, and configurations to enhance performance, security, and user experience.
  • Managed user accounts, permissions, and mail services through Active Directory and Microsoft Exchange.
  • Configured and maintained LAN/WAN network segments, ensuring stable connectivity across internal and external platforms.
Archer Daniels Midland GmbH | Hamburg
3 Jahre 3 Monate
2012-10 - 2015-12

Documented and provided indebt support

Systems & Operations Technician
Systems & Operations Technician
  • Owner of diagnosing and resolving hardware, software, and end user problems; Acting as the first point of contact for all IT queries.
  • Ensuring all issues were adequately captured and entered in the call logging system.
  • Documented and provided indebt support by-monthly to non-technical colleagues.
National Express Limited | Birmingham

Aus- und Weiterbildung

Aus- und Weiterbildung

05/2015

Graduated in computer sciences

GPA: Good (1.7)

University of Applied Sciences, Northampton


07/2011

Higher Education Entrance Qualification

GPA: Good (2.4)

St Albans Academy & Church of England


06/2009

Semester abroad

Scotland


FURTHER EDUCATION AND CERTIFICATES

  • ITIL 4 Foundation
  • CompTIA A+ (701+702)
  • Microsoft Certified Technology Specialist (MCTS): Windows 10(70-680)
  • Microsoft Technology Associate (MTA): Windows Server Administrator.
  • Microsoft Technology Associate (MTA): Windows Operating System
  • Microsoft Technology Associate (MTA): Networking.
  • AWS Certified Solutions Architect 2022

Kompetenzen

Kompetenzen

Top-Skills

MDM / Mobile Device Management SSO / Single Sign-On ITIL / IT Infrastructure Library ITSM / IT Service Management 2nd Level Support M365 Azure AWS ITIL ITSM Jira Confluence ServiceNow Intune IAM ISO 27001 IT-Betrieb IT Operations IT Infrastructure IT Project Management Cloud Infrastructure Microsoft 365 Office 365 Entra ID Active Directory

Produkte / Standards / Erfahrungen / Methoden

PERSONAL SUMMARY

Experienced IT Operations and Infrastructure manager with a strong record in building full IT platforms from the ground up and delivering large-scale transformations across startups and global enterprises. I've led cloud migrations, unified multi-company environments, and modernized hybrid infrastructures while introducing impactful applications, creating efficient systems and workflows, and maintaining clear, high-quality documentation. Known for strong people management, I lead and develop cross-functional teams, drive operational excellence, and build reliable, secure, and scalable IT environments.


SKILLS

Leadership & Managment

  • Team leadership & development
  • IT strategy & roadmap planning
  • Vendor & stakeholder management


End-User Technology

  • Internal IT systems management
  • Device, identity & access management
  • Network, endpoint & collaboration platforms


Automation, AI & Engineering

  • Workflow automation
  • AI tools adoption
  • Agile & continuous improvement


Security & Governance

  • IT security practices
  • Compliance & risk management
  • Asset & budget control


Service Managment

  • ITIL-based service delivery
  • Incident & operations management


TECHNOLOGIES

Jira, Confluence, Microsoft M365, Google Cloud, ITSM, Github, Gitlab, AWS, Azure, Entra ID, Docker, Jetbrains, Qodana, MIRO, DocuSign, BMC Remedy, HP Quality Center, MS-Office, MS-Project, MS-Visio, MS-SharePoint, SAP, ServiceNow, ESET, MFA, Zoho-CRM, VMWare, CISCO, CITRIX, LastPass, MacOS, IpadOS, Maximo, AS400, MS Licensing, Google Cloud, Server Administration, Snag View, IT infrastructure: McAfee, MS IIS, Windows and SQL-Server, Azure-AD, Active Directory, AWS, S3 Bucket Infrastructure, Terraform coding, Cloud-Solutions, SolarWinds, End-Point-Protection, Firewall, ISO-27001, ISO9001, Slack, Purchasing, Networking, Remedy Force, Sales-Force, Network Configuration, AS400, JDE-Edwards, Citrix Farm, Jump Cloud, Acronis, Teams, Linux

Einsatzorte

Einsatzorte

Hamburg (+20km) Ratzeburg (+10km) Lübeck (+20km)
Deutschland, Schweiz, Österreich
möglich

Projekte

Projekte

3 Jahre 6 Monate
2023-03 - heute

Directed all system handovers, vendor management, and major support escalations

Senior IT Manager; Operations
Senior IT Manager; Operations
  • Led the integration of five acquired companies into a unified IT ecosystem, standardizing infrastructure, applications, and workflows.
  • Directed all system handovers, vendor management, and major support escalations across multiple business units.
  • Managed large-scale application migrations and modernization initiatives across hybrid environments.
  • Oversaw the full technology stack, including infrastructure, security, collaboration tools, and end-user services.
  • Prepared the organization for ISO 27001 certification by establishing compliance, governance, and risk frameworks.
  • Partnered with C-level leadership to align IT operations with business objectives.
  • Improved system reliability, scalability, and efficiency through process standardization and automation.
  • Introduced key tools including SonarQube, Qodana, Microsoft Copilot, MIRO, and strengthened security with SAML SSO.
  • Implemented modern device management using Hexnode MDM and Microsoft Intune to enhance compliance and endpoint control.
  • Provided technical mentorship and training to non-technical teams; recognized for enabling smooth post-merger transitions and operational excellence.
prosiebensat.1 media SE | Hamburg
2 Jahre 10 Monate
2020-04 - 2023-01

Oversaw all infrastructure and cloud operations

IT Manager; Infrastructure & Cloud
IT Manager; Infrastructure & Cloud
  • Oversaw all infrastructure and cloud operations for the German organization, ensuring a secure, stable, and scalable technology environment.
  • Led a high-performing IT team of 10 specialists, delivering dependable daily support to 400+ users across multiple locations.
  • Modernized the internal IT landscape by introducing Jira, Confluence, and JAMF, enabling structured workflow management, centralized documentation, and streamlined Apple device administration.
  • Strengthened operational maturity by building clear processes, runbooks, and support guidelines, ensuring consistent service delivery across the team.
  • Embedded strict ITIL practices, elevating incident, problem, and change management standards and improving service predictability.
  • Managed networks, servers, endpoints, and security controls, ensuring optimal performance and compliance across the entire environment.
  • Coordinated closely with leadership on infrastructure planning, cloud strategy, and investment decisions to support long-term business growth.
  • Improved support quality and efficiency through structured knowledge management, proactive monitoring, and continuous process refinement.
Veolia- Umweltservice GmbH | Hamburg
1 Jahr 9 Monate
2018-07 - 2020-03

Rebuilt the IT infrastructure

IT & Operations Manager
IT & Operations Manager
  • Acted as the IT Manager for Germany, taking full ownership of the company's internal IT landscape during a high-growth phase.
  • Led and developed a team of 4 IT specialists, overseeing daily operations, prioritization, and service quality.
  • Rebuilt the IT infrastructure from the ground up and introduced modern platforms including JumpCloud, Adobe Sign, ESET Endpoint Protection, and Confluence, improving security, workflows, and documentation standards.
  • Managed Apple environment administration and Microsoft 365 licensing, ensuring compliance, governance, and optimal resource allocation.
  • Designed streamlined IT processes, support procedures, and operational workflows to create a stable and predictable IT environment.
  • Planned, equipped, and launched three new office locations, delivering complete networking, hardware, and workplace technology setups.
  • Worked closely with HR, Legal, Compliance, Finance, and Operations to support the company roadmap, ensure process alignment, and enable new business functions.
  • Delivered a wide range of IT projects end-to-end, from requirements to rollout, often under tight timelines.
  • Managed an annual department budget of ?500K, balancing modernization priorities with cost control.
Nexxiot AG | Zurich, Switzerland
2 Jahre
2016-02 - 2018-01

Delivered onsite IT support

IT Systems Administrator
IT Systems Administrator
  • Delivered onsite IT support for 200+ employees, ensuring reliable, secure, and high-quality technical operations.
  • Monitored systems proactively and resolved incidents in line with strict KPIs and SLA targets, improving overall service responsiveness.
  • Performed hands-on diagnostics and physical repairs of laptops, desktops, printers, and peripheral equipment, reducing downtime and replacement costs.
  • Upgraded systems, applications, and configurations to enhance performance, security, and user experience.
  • Managed user accounts, permissions, and mail services through Active Directory and Microsoft Exchange.
  • Configured and maintained LAN/WAN network segments, ensuring stable connectivity across internal and external platforms.
Archer Daniels Midland GmbH | Hamburg
3 Jahre 3 Monate
2012-10 - 2015-12

Documented and provided indebt support

Systems & Operations Technician
Systems & Operations Technician
  • Owner of diagnosing and resolving hardware, software, and end user problems; Acting as the first point of contact for all IT queries.
  • Ensuring all issues were adequately captured and entered in the call logging system.
  • Documented and provided indebt support by-monthly to non-technical colleagues.
National Express Limited | Birmingham

Aus- und Weiterbildung

Aus- und Weiterbildung

05/2015

Graduated in computer sciences

GPA: Good (1.7)

University of Applied Sciences, Northampton


07/2011

Higher Education Entrance Qualification

GPA: Good (2.4)

St Albans Academy & Church of England


06/2009

Semester abroad

Scotland


FURTHER EDUCATION AND CERTIFICATES

  • ITIL 4 Foundation
  • CompTIA A+ (701+702)
  • Microsoft Certified Technology Specialist (MCTS): Windows 10(70-680)
  • Microsoft Technology Associate (MTA): Windows Server Administrator.
  • Microsoft Technology Associate (MTA): Windows Operating System
  • Microsoft Technology Associate (MTA): Networking.
  • AWS Certified Solutions Architect 2022

Kompetenzen

Kompetenzen

Top-Skills

MDM / Mobile Device Management SSO / Single Sign-On ITIL / IT Infrastructure Library ITSM / IT Service Management 2nd Level Support M365 Azure AWS ITIL ITSM Jira Confluence ServiceNow Intune IAM ISO 27001 IT-Betrieb IT Operations IT Infrastructure IT Project Management Cloud Infrastructure Microsoft 365 Office 365 Entra ID Active Directory

Produkte / Standards / Erfahrungen / Methoden

PERSONAL SUMMARY

Experienced IT Operations and Infrastructure manager with a strong record in building full IT platforms from the ground up and delivering large-scale transformations across startups and global enterprises. I've led cloud migrations, unified multi-company environments, and modernized hybrid infrastructures while introducing impactful applications, creating efficient systems and workflows, and maintaining clear, high-quality documentation. Known for strong people management, I lead and develop cross-functional teams, drive operational excellence, and build reliable, secure, and scalable IT environments.


SKILLS

Leadership & Managment

  • Team leadership & development
  • IT strategy & roadmap planning
  • Vendor & stakeholder management


End-User Technology

  • Internal IT systems management
  • Device, identity & access management
  • Network, endpoint & collaboration platforms


Automation, AI & Engineering

  • Workflow automation
  • AI tools adoption
  • Agile & continuous improvement


Security & Governance

  • IT security practices
  • Compliance & risk management
  • Asset & budget control


Service Managment

  • ITIL-based service delivery
  • Incident & operations management


TECHNOLOGIES

Jira, Confluence, Microsoft M365, Google Cloud, ITSM, Github, Gitlab, AWS, Azure, Entra ID, Docker, Jetbrains, Qodana, MIRO, DocuSign, BMC Remedy, HP Quality Center, MS-Office, MS-Project, MS-Visio, MS-SharePoint, SAP, ServiceNow, ESET, MFA, Zoho-CRM, VMWare, CISCO, CITRIX, LastPass, MacOS, IpadOS, Maximo, AS400, MS Licensing, Google Cloud, Server Administration, Snag View, IT infrastructure: McAfee, MS IIS, Windows and SQL-Server, Azure-AD, Active Directory, AWS, S3 Bucket Infrastructure, Terraform coding, Cloud-Solutions, SolarWinds, End-Point-Protection, Firewall, ISO-27001, ISO9001, Slack, Purchasing, Networking, Remedy Force, Sales-Force, Network Configuration, AS400, JDE-Edwards, Citrix Farm, Jump Cloud, Acronis, Teams, Linux

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