Easy going by nature, willing to work shifts and able to get along with both work colleagues and senior managers.
Aktualisiert am 16.01.2025
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 16.01.2025
Verfügbar zu: 100%
davon vor Ort: 100%
1st Level Support
2nd Level Support
Incident Management
Remote Trouble Shooting
Issue Tracking System
Issuemanagement
Active Directory Administration
Office 365
Microsoft Sharepoint
Cisco ASR Router
Cisco Callmanager
Lotus Notes
MS Azure SQL Database
VMWARE
wmware
Rechenzentrum
GERMAN
School Knowledge
FRENCH
Muttersprache
ENGLISH
Verhandlungssicher

Einsatzorte

Einsatzorte

Genf (+50km)
Schweiz
möglich

Projekte

Projekte

6 years 5 months
2018-09 - now

Technology Support

IT SUPPORT SPECIALIST
IT SUPPORT SPECIALIST
  • Able to handle complex calls and situations.
  • Providing 1st line technical support, answering support queries by phone.
  • Experience of working with some 3rd line projects.
  • Creating and administrating Microsoft Exchange email accounts.
  • Document and maintain Help Desk policies and procedures.
  • Communicating with third party technical specialists.
  • Good understanding of: Technology Hardware Server, UNIX, SQL, LANs, WANs.
  • The update and maintenance of the IT service desk authorized users? database.
  • Train and supervise other support engineering staff.
  • Strong collaboration influencing and problem resolution skills.
  • Remote administration and management of customer premises equipment.
  • Experience of lead roles in the delivery of SAP CRM projects.
  • Planning the Web networks development.( Internet / Home Intranet)
  • Firewalls, Wiring, Tools.Spider phone, VoIP, Visio, and Ms Visio.
  • Evaluating, organizing & prioritizing work with the overall project schedule.
  • Determining the nature of faults and the stepsrequired to rectify it.
  • Creating and maintaining email profiles for users.
  • Closing the job when normal service is resumed.
  • Writing progress and statistical reports for supervisors and managers.
  • Ability to work shifts, Including Overtime, statutory holidays & Sundays.

Allianz Technology AG
Geneva, Switzerland
1 month
2015-05 - 2015-05

Demonstrating empathy and understanding when talking to customers

IT Support Technician
IT Support Technician
  • International Training Centre of the International Labour Organization (ITC-ILO)
  • Good Keyboard skills and knowledge of customer service principles practices
  • Demonstrating empathy and understanding when talking to customers.
  • Working within a Ethernet network environment, including DHCP, DNS-IP.
  • Physically fit & able to lift IT equipment, crawl under desks to access cabling.
  • Able to communicate Complex IT issues to suppliers and non-technical staff.
  • IT security experience including anti-virus / malware, encryption deployment.
  • Investigate specialist and complex IT support issues.
  • Experience of problem resolution and quality assurance procedures.
  • Experience of Windows server, Exchange /XP professional / office 360.
  • Systems (Windows Server, Linux, Active Directory, Apache/PHP?)
I.L.O - International Labour Organisation
Geneva, Switzerland
5 months
2011-04 - 2011-08

Systems of communication for networking SAN and NAS

Collaborator Data Center Technician
Collaborator Data Center Technician

  • Liaising with end-users and 3rd party suppliers NAS and SAN
  • Systems of communication for networking SAN and NAS
  • Upgrading and repairing faults on IPBX systems, networks & peripheral equipment

Brain Server SA
Lausanne, Switzerland
1 month
2010-08 - 2010-08

Staff support for infrastructure projects ITS

Data Center Technician
Data Center Technician
  • Staff support for infrastructure projects ITS.
  • Producing coherent technical proposals that meet the customer requirements.
  • DELL & Cisco switch configuration in particular VLAN configuration troubleshooting.
  • Install and configured the communicatively tools. (SAN & FAN.)
  • Administering & designing LANs, Wansinternet/intranet, and voice networks.
  • Maintaining pre-packaged software applications on the LAN.
  • Network connectivity troubleshooting, ping, Tracert, telnet.
  • Analysing & developing key components using methodology prescribed techniques.
  • Working on high volume transactional systems including Microsoft SQL.
  • Building relationships with clients, technical teams and external contractors.
  • Architecting and designing software solutionsfor various problem types.
  • Investigating, diagnosing and resolve all network problems.
  • Responsible for communication Protocols, configuration, integration & Security.
  • Acting as the first point of contact for all IT & technical queries.
  • Provide secondary support for LAN administration.
  • Experience of Windows server 2010, Exchange /XP professional/office 2010.
  • Working with multiple technical platforms i.e. mainframe, two-tiered clients servers and three-tiered client-servers.
Equinix
Geneva, Switzerland
1 month
2008-04 - 2008-04

Providing 1st/2nd and 3nd line support to users

Associate IT Engineer
Associate IT Engineer
  • Providing 1st/2nd and 3nd line support to users.
  • Experience of working with some 3rd line projects.
  • Troubleshooting PC?s, laptops and mobile devices. (Black Berry)
  • Administering the IT department?s policies and procedures.
  • Installation and support of telecommunication equipment.(I.M.E.I)
  • Map Library: Software Active Directory?s, Extension Manager. (PABX)
  • Acting as the first point of contact for all IT & technical queries IPBX.
  • Ability to translate technical jargon for non-technical staff.
  • Designing, implementing and managing Active Directory.
  • The update and maintenance of the IT service desk authorised users database.
  • Track, monitor and report on all Help desk incident within defined customer service.
  • Diagnosis of desktop, application, networking and infrastructure issues.
  • Experience of supporting a wide and varied client base.
  • Maintaining a log of all problems detected and system back-ups.
Procter & Gamble
Geneva, Switzerland
1 month
2007-05 - 2007-05

Working closely with software suppliers to resolve operational issues

IT Technician
IT Technician
  • Responsible for maintaining backups and for projects work such as new builds for P&G.
  • Working closely with software suppliers to resolve operational issues.
  • Hardware: Rack mounted servers, blades, chassis, structured cabling.
  • Improve the link between the different technical supports. (Operator.)
  • Understanding of databases and data modelling/design techniques and data interface.
  • Detailed practical understanding of project processes.
  • Construction and consolidation of IP Phone lines ADSL.
  • Knowledge & understanding of backup technologies & disaster recovery
  • Experience of: VMware, Windows 2003, Active Directory Group Policies,TCP/IP:
  • Experience of lead roles in the delivery of SAP CRM projects.
  • Responsible for supporting: Windows XP/Vista/Windows 2003-2008/Office and Windows Server, Small Business Server. Active Directory management Exchange10, Blackberry Server/Windows Mobile, Backup products, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall Configurations.
Hewlett Packard Enterprise
Geneva, Switzerland

Aus- und Weiterbildung

Aus- und Weiterbildung

2008 - 2009

University Bachelor certificate web Graphic Designer 3D.

Course of management teams (XHtml/PHP/Scripting, ASP NET.VB.NET.C#)

Certificates Web engineer in Communications, ARIES France


2006 - 2007

Diploma (B.E.P) Electricians Specializing in IT/Telecom.

Electrician diploma into telecommunication, France


1995 - 2002

Only the level Bachelor level S.T.L Science and Technology of Laboratory.

Private Catholic High School Ste Family. France

Kompetenzen

Kompetenzen

Top-Skills

1st Level Support 2nd Level Support Incident Management Remote Trouble Shooting Issue Tracking System Issuemanagement Active Directory Administration Office 365 Microsoft Sharepoint Cisco ASR Router Cisco Callmanager Lotus Notes MS Azure SQL Database VMWARE wmware Rechenzentrum

Schwerpunkte

  • Desktop Support
  • Diagnosing hardware & software faults
  • Testing and evaluating new technology
  • Cisco
  • Oracle
  • VOIP
  • Windows Active Directory
  • Data Protection Act

Produkte / Standards / Erfahrungen / Methoden

PERSONAL SUMMARY:

Responsible for maintaining and installing computer networks based around Microsoft Server Technologies. Working as part of a team and operating in a fast. An enthusiastic network infrastructure engineer with the necessary drive and determination needed to resolve complex networking issues. Possessing effective, organisational skills and excellent working knowledge of networking technologies and having a commitment to keep up to date with the latest developments. Being flexible in daily work & routines also having own transport & able to travel. Have the energy and enthusiasm to carry out and complete projects.


PROFESSIONAL:

  • First Aid Qualified
  • German speaker


PERSONAL SKILLS:

  • Problem solving
  • Customerservice skills
  • Troubleshooting


KEY SKILLS AND COMPETENCIES

  • Physically fit & able to lift IT equipment, crawl under desks to access cabling etc.
  • Experience of problem resolution & quality assurance procedures.
  • Able to communicate complex IT issues to suppliers and non-technical staff.
  • Ability to work well in a team environment.
  • IT security experience including anti-virus / malware, encryption deployment.
  • Experience of web content management systems.


DESKTOP:

  • Data communication / Mobile communication.
  • Fully conversant with the relevant structural British Standards.
  • Modelling with UML 2.0, Rational Software Architect CASE tools.
  • NAS, SAN and locally attached storage and connectivity to devices.
  • Web development: HTML, CSS, JavaScript; PHP, ASP.NET.
  • Solid understanding of Tomcat, JBoss, Glass Fish and OC4J servers.
  • Software development: Java: J2SE (including Swing), J2ME; Prolog, C.
  • Database: Oracle (TOAD), SQL Server, MySQL, Microsoft Access SQL/Server T-SQL, DTS/SSIS & Excel 2010/2013...
  • Good understanding of static routing, SQL databases and VMware.
  • Experience running complex and high volume ETL processes.
  • A good working knowledge of all levels of helpdesk support.
  • Knowledge of VBscript Shell Script, HTML language & Software.
  • Experience of Lotus Notes, Linux/Unix, VMware ESXi, Epicor ERP.
  • Knowledge of ITIL incident, problem & change management.
  • Willing to work flexible schedules / shifts.
  • The Red Hat stack on IBM Power Systems, and Expanding SAP by embracing Hybrid Cloud on Power Systems. AS/400, System i.


SOFTWARE:

  • MS Windows Servers. CAN, Wireshark
  • Responsible for supporting: Windows XP/Vista/Windows 11/ Office 360 and 365, Windows Server 11, Small Business Server, Active Directory management Exchange 11, Blackberry Server/Windows Mobile, Backup products, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall Configurations.

Einsatzorte

Einsatzorte

Genf (+50km)
Schweiz
möglich

Projekte

Projekte

6 years 5 months
2018-09 - now

Technology Support

IT SUPPORT SPECIALIST
IT SUPPORT SPECIALIST
  • Able to handle complex calls and situations.
  • Providing 1st line technical support, answering support queries by phone.
  • Experience of working with some 3rd line projects.
  • Creating and administrating Microsoft Exchange email accounts.
  • Document and maintain Help Desk policies and procedures.
  • Communicating with third party technical specialists.
  • Good understanding of: Technology Hardware Server, UNIX, SQL, LANs, WANs.
  • The update and maintenance of the IT service desk authorized users? database.
  • Train and supervise other support engineering staff.
  • Strong collaboration influencing and problem resolution skills.
  • Remote administration and management of customer premises equipment.
  • Experience of lead roles in the delivery of SAP CRM projects.
  • Planning the Web networks development.( Internet / Home Intranet)
  • Firewalls, Wiring, Tools.Spider phone, VoIP, Visio, and Ms Visio.
  • Evaluating, organizing & prioritizing work with the overall project schedule.
  • Determining the nature of faults and the stepsrequired to rectify it.
  • Creating and maintaining email profiles for users.
  • Closing the job when normal service is resumed.
  • Writing progress and statistical reports for supervisors and managers.
  • Ability to work shifts, Including Overtime, statutory holidays & Sundays.

Allianz Technology AG
Geneva, Switzerland
1 month
2015-05 - 2015-05

Demonstrating empathy and understanding when talking to customers

IT Support Technician
IT Support Technician
  • International Training Centre of the International Labour Organization (ITC-ILO)
  • Good Keyboard skills and knowledge of customer service principles practices
  • Demonstrating empathy and understanding when talking to customers.
  • Working within a Ethernet network environment, including DHCP, DNS-IP.
  • Physically fit & able to lift IT equipment, crawl under desks to access cabling.
  • Able to communicate Complex IT issues to suppliers and non-technical staff.
  • IT security experience including anti-virus / malware, encryption deployment.
  • Investigate specialist and complex IT support issues.
  • Experience of problem resolution and quality assurance procedures.
  • Experience of Windows server, Exchange /XP professional / office 360.
  • Systems (Windows Server, Linux, Active Directory, Apache/PHP?)
I.L.O - International Labour Organisation
Geneva, Switzerland
5 months
2011-04 - 2011-08

Systems of communication for networking SAN and NAS

Collaborator Data Center Technician
Collaborator Data Center Technician

  • Liaising with end-users and 3rd party suppliers NAS and SAN
  • Systems of communication for networking SAN and NAS
  • Upgrading and repairing faults on IPBX systems, networks & peripheral equipment

Brain Server SA
Lausanne, Switzerland
1 month
2010-08 - 2010-08

Staff support for infrastructure projects ITS

Data Center Technician
Data Center Technician
  • Staff support for infrastructure projects ITS.
  • Producing coherent technical proposals that meet the customer requirements.
  • DELL & Cisco switch configuration in particular VLAN configuration troubleshooting.
  • Install and configured the communicatively tools. (SAN & FAN.)
  • Administering & designing LANs, Wansinternet/intranet, and voice networks.
  • Maintaining pre-packaged software applications on the LAN.
  • Network connectivity troubleshooting, ping, Tracert, telnet.
  • Analysing & developing key components using methodology prescribed techniques.
  • Working on high volume transactional systems including Microsoft SQL.
  • Building relationships with clients, technical teams and external contractors.
  • Architecting and designing software solutionsfor various problem types.
  • Investigating, diagnosing and resolve all network problems.
  • Responsible for communication Protocols, configuration, integration & Security.
  • Acting as the first point of contact for all IT & technical queries.
  • Provide secondary support for LAN administration.
  • Experience of Windows server 2010, Exchange /XP professional/office 2010.
  • Working with multiple technical platforms i.e. mainframe, two-tiered clients servers and three-tiered client-servers.
Equinix
Geneva, Switzerland
1 month
2008-04 - 2008-04

Providing 1st/2nd and 3nd line support to users

Associate IT Engineer
Associate IT Engineer
  • Providing 1st/2nd and 3nd line support to users.
  • Experience of working with some 3rd line projects.
  • Troubleshooting PC?s, laptops and mobile devices. (Black Berry)
  • Administering the IT department?s policies and procedures.
  • Installation and support of telecommunication equipment.(I.M.E.I)
  • Map Library: Software Active Directory?s, Extension Manager. (PABX)
  • Acting as the first point of contact for all IT & technical queries IPBX.
  • Ability to translate technical jargon for non-technical staff.
  • Designing, implementing and managing Active Directory.
  • The update and maintenance of the IT service desk authorised users database.
  • Track, monitor and report on all Help desk incident within defined customer service.
  • Diagnosis of desktop, application, networking and infrastructure issues.
  • Experience of supporting a wide and varied client base.
  • Maintaining a log of all problems detected and system back-ups.
Procter & Gamble
Geneva, Switzerland
1 month
2007-05 - 2007-05

Working closely with software suppliers to resolve operational issues

IT Technician
IT Technician
  • Responsible for maintaining backups and for projects work such as new builds for P&G.
  • Working closely with software suppliers to resolve operational issues.
  • Hardware: Rack mounted servers, blades, chassis, structured cabling.
  • Improve the link between the different technical supports. (Operator.)
  • Understanding of databases and data modelling/design techniques and data interface.
  • Detailed practical understanding of project processes.
  • Construction and consolidation of IP Phone lines ADSL.
  • Knowledge & understanding of backup technologies & disaster recovery
  • Experience of: VMware, Windows 2003, Active Directory Group Policies,TCP/IP:
  • Experience of lead roles in the delivery of SAP CRM projects.
  • Responsible for supporting: Windows XP/Vista/Windows 2003-2008/Office and Windows Server, Small Business Server. Active Directory management Exchange10, Blackberry Server/Windows Mobile, Backup products, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall Configurations.
Hewlett Packard Enterprise
Geneva, Switzerland

Aus- und Weiterbildung

Aus- und Weiterbildung

2008 - 2009

University Bachelor certificate web Graphic Designer 3D.

Course of management teams (XHtml/PHP/Scripting, ASP NET.VB.NET.C#)

Certificates Web engineer in Communications, ARIES France


2006 - 2007

Diploma (B.E.P) Electricians Specializing in IT/Telecom.

Electrician diploma into telecommunication, France


1995 - 2002

Only the level Bachelor level S.T.L Science and Technology of Laboratory.

Private Catholic High School Ste Family. France

Kompetenzen

Kompetenzen

Top-Skills

1st Level Support 2nd Level Support Incident Management Remote Trouble Shooting Issue Tracking System Issuemanagement Active Directory Administration Office 365 Microsoft Sharepoint Cisco ASR Router Cisco Callmanager Lotus Notes MS Azure SQL Database VMWARE wmware Rechenzentrum

Schwerpunkte

  • Desktop Support
  • Diagnosing hardware & software faults
  • Testing and evaluating new technology
  • Cisco
  • Oracle
  • VOIP
  • Windows Active Directory
  • Data Protection Act

Produkte / Standards / Erfahrungen / Methoden

PERSONAL SUMMARY:

Responsible for maintaining and installing computer networks based around Microsoft Server Technologies. Working as part of a team and operating in a fast. An enthusiastic network infrastructure engineer with the necessary drive and determination needed to resolve complex networking issues. Possessing effective, organisational skills and excellent working knowledge of networking technologies and having a commitment to keep up to date with the latest developments. Being flexible in daily work & routines also having own transport & able to travel. Have the energy and enthusiasm to carry out and complete projects.


PROFESSIONAL:

  • First Aid Qualified
  • German speaker


PERSONAL SKILLS:

  • Problem solving
  • Customerservice skills
  • Troubleshooting


KEY SKILLS AND COMPETENCIES

  • Physically fit & able to lift IT equipment, crawl under desks to access cabling etc.
  • Experience of problem resolution & quality assurance procedures.
  • Able to communicate complex IT issues to suppliers and non-technical staff.
  • Ability to work well in a team environment.
  • IT security experience including anti-virus / malware, encryption deployment.
  • Experience of web content management systems.


DESKTOP:

  • Data communication / Mobile communication.
  • Fully conversant with the relevant structural British Standards.
  • Modelling with UML 2.0, Rational Software Architect CASE tools.
  • NAS, SAN and locally attached storage and connectivity to devices.
  • Web development: HTML, CSS, JavaScript; PHP, ASP.NET.
  • Solid understanding of Tomcat, JBoss, Glass Fish and OC4J servers.
  • Software development: Java: J2SE (including Swing), J2ME; Prolog, C.
  • Database: Oracle (TOAD), SQL Server, MySQL, Microsoft Access SQL/Server T-SQL, DTS/SSIS & Excel 2010/2013...
  • Good understanding of static routing, SQL databases and VMware.
  • Experience running complex and high volume ETL processes.
  • A good working knowledge of all levels of helpdesk support.
  • Knowledge of VBscript Shell Script, HTML language & Software.
  • Experience of Lotus Notes, Linux/Unix, VMware ESXi, Epicor ERP.
  • Knowledge of ITIL incident, problem & change management.
  • Willing to work flexible schedules / shifts.
  • The Red Hat stack on IBM Power Systems, and Expanding SAP by embracing Hybrid Cloud on Power Systems. AS/400, System i.


SOFTWARE:

  • MS Windows Servers. CAN, Wireshark
  • Responsible for supporting: Windows XP/Vista/Windows 11/ Office 360 and 365, Windows Server 11, Small Business Server, Active Directory management Exchange 11, Blackberry Server/Windows Mobile, Backup products, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall Configurations.

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