Easy going by nature, willing to work shifts and able to get along with both work colleagues and senior managers.
Aktualisiert am 16.04.2024
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 16.04.2024
Verfügbar zu: 100%
davon vor Ort: 100%
1st Level Support
2nd Level Support
Incident Management
Remote Trouble Shooting
Issue Tracking System
Issuemanagement
Active Directory Administration
Office 365
Microsoft Sharepoint
Cisco ASR Router
Cisco Callmanager
Lotus Notes
MS Azure SQL Database
VMWARE
wmware
Rechenzentrum

Einsatzorte

Einsatzorte

Genf (+50km)
Schweiz
möglich

Projekte

Projekte

5 years 7 months
2018-09 - now

Technology Support

IT SUPPORT SPECIALIST
IT SUPPORT SPECIALIST
Reporting directly to the IT Manager and collaborating closely with other IT team

members. Responding to queries in a timely and accurate manner and resolving queries to the user?s satisfaction.

  • Responsible for diagnosing & resolving hardware, software & end users problems.
  • Acting as the first point of contact for all IT & technical queries.
  • Developing the infrastructure and systems to meet the company?s needs.
  • Working within a TCP/IP network environment, including DHCP, DNS and Ethernet
  • Involved in the rollout of software updates and patches.
  • Investigate specialist and complex IT support issues.
  • Communicating with third party technical specialists.
  • Configuring and managing backup & restore procedures.
  • Maintaining a wide range of computer hardware and software programs.
  • Identifying & reporting on the budgetary implications of IT projects and upgrades.
  • Provide secondary support for LAN administration.
  • Responsible for allocating work to junior staff and induction training for new staff.
  • Deploying new hardware, server backups & evaluating new software & security risks.
  • In-depth knowledge of Microsoft Windows client operating systems, XP, Vista / Windows & Microsoft Office up to Office 2007.

Allianz Suisse Insurance Company Ltd
Geneva, Switzerland

Aus- und Weiterbildung

Aus- und Weiterbildung

2008 - 2009:

Computing

BSc (Hons)

ARIES University


1995 - 2002

School Education

A levels: Maths (A) English (B) Technology (B) Science (C)

Ste Family Catholic Private High School

Kompetenzen

Kompetenzen

Top-Skills

1st Level Support 2nd Level Support Incident Management Remote Trouble Shooting Issue Tracking System Issuemanagement Active Directory Administration Office 365 Microsoft Sharepoint Cisco ASR Router Cisco Callmanager Lotus Notes MS Azure SQL Database VMWARE wmware Rechenzentrum

Schwerpunkte

  • Desktop Support
  • Diagnosing hardware & software faults
  • Testing and evaluating new technology
  • Cisco
  • Oracle
  • VOIP
  • Windows Active Directory
  • Data Protection Act

Produkte / Standards / Erfahrungen / Methoden

PERSONAL SUMMARY:

  • A competent IT support professional with a proven track record of providing specialist technical and helpdesk support. Extensive experience of working in the front line helping clients and colleagues resolve complex technical IT issues. Possessing excellent client facing skills, natural problem solving and analytical skills and able to contribute to the development of best practice, procedures and policies within a company.
  • Currently looking for a suitable IT support position with an ambitious company or Organization.


PROFESSIONAL:

  • First Aid Qualified
  • German speaker


PERSONAL SKILLS:

  • Problem solving
  • Customerservice skills
  • Troubleshooting


KEY SKILLS AND COMPETENCIES

  • Physically fit & able to lift IT equipment, crawl under desks to access cabling etc.
  • Experience of problem resolution & quality assurance procedures.
  • Able to communicate complex IT issues to suppliers and non-technical staff.
  • Ability to work well in a team environment.
  • IT security experience including anti-virus / malware, encryption deployment.
  • Experience of web content management systems.

Einsatzorte

Einsatzorte

Genf (+50km)
Schweiz
möglich

Projekte

Projekte

5 years 7 months
2018-09 - now

Technology Support

IT SUPPORT SPECIALIST
IT SUPPORT SPECIALIST
Reporting directly to the IT Manager and collaborating closely with other IT team

members. Responding to queries in a timely and accurate manner and resolving queries to the user?s satisfaction.

  • Responsible for diagnosing & resolving hardware, software & end users problems.
  • Acting as the first point of contact for all IT & technical queries.
  • Developing the infrastructure and systems to meet the company?s needs.
  • Working within a TCP/IP network environment, including DHCP, DNS and Ethernet
  • Involved in the rollout of software updates and patches.
  • Investigate specialist and complex IT support issues.
  • Communicating with third party technical specialists.
  • Configuring and managing backup & restore procedures.
  • Maintaining a wide range of computer hardware and software programs.
  • Identifying & reporting on the budgetary implications of IT projects and upgrades.
  • Provide secondary support for LAN administration.
  • Responsible for allocating work to junior staff and induction training for new staff.
  • Deploying new hardware, server backups & evaluating new software & security risks.
  • In-depth knowledge of Microsoft Windows client operating systems, XP, Vista / Windows & Microsoft Office up to Office 2007.

Allianz Suisse Insurance Company Ltd
Geneva, Switzerland

Aus- und Weiterbildung

Aus- und Weiterbildung

2008 - 2009:

Computing

BSc (Hons)

ARIES University


1995 - 2002

School Education

A levels: Maths (A) English (B) Technology (B) Science (C)

Ste Family Catholic Private High School

Kompetenzen

Kompetenzen

Top-Skills

1st Level Support 2nd Level Support Incident Management Remote Trouble Shooting Issue Tracking System Issuemanagement Active Directory Administration Office 365 Microsoft Sharepoint Cisco ASR Router Cisco Callmanager Lotus Notes MS Azure SQL Database VMWARE wmware Rechenzentrum

Schwerpunkte

  • Desktop Support
  • Diagnosing hardware & software faults
  • Testing and evaluating new technology
  • Cisco
  • Oracle
  • VOIP
  • Windows Active Directory
  • Data Protection Act

Produkte / Standards / Erfahrungen / Methoden

PERSONAL SUMMARY:

  • A competent IT support professional with a proven track record of providing specialist technical and helpdesk support. Extensive experience of working in the front line helping clients and colleagues resolve complex technical IT issues. Possessing excellent client facing skills, natural problem solving and analytical skills and able to contribute to the development of best practice, procedures and policies within a company.
  • Currently looking for a suitable IT support position with an ambitious company or Organization.


PROFESSIONAL:

  • First Aid Qualified
  • German speaker


PERSONAL SKILLS:

  • Problem solving
  • Customerservice skills
  • Troubleshooting


KEY SKILLS AND COMPETENCIES

  • Physically fit & able to lift IT equipment, crawl under desks to access cabling etc.
  • Experience of problem resolution & quality assurance procedures.
  • Able to communicate complex IT issues to suppliers and non-technical staff.
  • Ability to work well in a team environment.
  • IT security experience including anti-virus / malware, encryption deployment.
  • Experience of web content management systems.

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