IT-Beratungsexperte und Program & Project Manager, aktuell Tribe Lead im Telekommunikationsbereich, zuvor IT Program- und Projektmanager.
Aktualisiert am 04.02.2026
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 01.04.2026
Verfügbar zu: 100%
davon vor Ort: 100%
? Stakeholder Management
? Optimization of business processes
Project and Programm Management
SAP CRM
SAP CX
Salesforce Industries
Waterfall
Agile
Hybrid Project Management
Oxford Artificial Intelligence Programme
German
native speaker
English
fluent written and spoken

Einsatzorte

Einsatzorte

Munich (+200km)
Deutschland, Schweiz, Österreich
möglich

Projekte

Projekte

1 year 1 month
2025-01 - now

Definition of core business processes for a new Salesforce CRM stack in a large IT transformation program

Business Owner Salesforce Industries Camunda Jira ...
Business Owner
  • Business Owner for building the base processes
  • Creation of business concepts for data deletion and roles and rights as well as coordination with the client
  • Analysis and optimization of existing business flows and processes
  • Planning, preparation and execution of customer workshops
  • Interface between client and implementation partner
  • People Management & Stakeholder Management
  • Launch Readiness Tests
Salesforce Industries Camunda Jira Confluence
Telecommunication
2 years 2 months
2022-11 - 2024-12

Ensuring compliance for processes and product launches in a large IT transformation program

Tribe Lead Salesforce Industries Jira Confluence
Tribe Lead
  • Ensuring compliance for all relevant legal, regulatory and GDPR
  • Coordination of multiple sub-sections
  • Interface between client departments and vendors
  • Planning, preparation and execution of customer workshops
  • People Management & Stakeholder Management
  • Securing Product Launches and Defect Management
Salesforce Industries Jira Confluence
Telecommunication
9 months
2022-02 - 2022-10

Building the Foundation for a Program Management Office (PMO) and Release Management for S/4 Hana

Program Manager Jira Confluence
Program Manager
  • Program Manager for building the base for a PMO
  • Creation of business concepts and coordination with the client
  • Analysis of existing business flows and processes
  • Planning, preparation and execution of customer workshops
  • People Management & Stakeholder Management
  • Requirements definition for a PMO software
  • Coordination of the S/4 Release Management for an online platform based on AEM and SAP Commerce
Jira Confluence
Construction
2 years 6 months
2019-06 - 2021-11

Implementation of a B2B online platform

Project Manager and Requirements definition SAP Commerce 1811& 2005 and Microsoft Azure Jira Confluence
Project Manager and Requirements definition
  • Project controlling, resource and budget planning for the customer
  • Comprehensive planning for the development of multiple topics and development streams
  • Planning, preparation and execution of customer workshops
  • Analysis of existing systems and processes
  • Creation of business concepts and coordination with the product owners
SAP Commerce 1811& 2005 and Microsoft Azure Jira Confluence
Implementation of a B2B online platform
2 years 1 month
2018-02 - 2020-02

Implementation of a B2B online platform

Project Manager and Business Analyst hybris 6.6 hybris 1905 Jira ...
Project Manager and Business Analyst
  • Project lead for two development teams and service provider
  • People Management & Stakeholder Management
  • Project, resource and budget planning and controlling for the customer
  • Comprehensive planning for the development of multiple systems
  • Setup of test automation workshops
  • Coordination and planning of future requirements for the test automation enhancements
  • Planning, preparation and execution of customer workshops
  • Creation of technical concepts and coordination with the product owners
hybris 6.6 hybris 1905 Jira Confluence
Industry
9 months
2017-06 - 2018-02

Implementation of a new online booking system

Requirements Engineer and Project Management Realax (ERP System) REST HTML ...
Requirements Engineer and Project Management
  • Project management on the customer side
  • Stakeholder Management
  • Project, resource and budget planning and controlling for the customer
  • Comprehensive planning for the development of multiple systems and development teams
  • Planning, preparation and implementation of customer workshops
  • Vendor selection for a coworking solution
  • Definition of work packages for internal tasks and for the service provider
  • Operational and strategic IT process consulting for the following areas
    • Sales
    • Marketing
    • Customer Service
    • Finance and Accounting
  • Analysis of existing systems and processes
  • FIT-GAP analysis within the scope of requirements gathering
  • Modelling of the to be processes
  • System selection and modelling of the future system landscape
  • Digitalization of offline processes
  • Conception of an international product- and company-wide IT system landscape
Realax (ERP System) REST HTML redmine
Real Estate
8 months
2017-01 - 2017-08

Analysis and optimization of sales and marketing processes

Senior CRM Consultant and Process Analyst SAP CRM
Senior CRM Consultant and Process Analyst
  • Preparation and execution of customer workshops
  • IT requirements management and architecture
  • Carrying out a comprehensive GAP analysis
  • Analysis of existing CRM processes and data
    • Master data management
    • Lead Management
    • Campaign Management
  • Re-definition of the leads and the entire lead process
  • Elaboration of a recommendation for action for business and IT
  • Project planning and project coordination
SAP CRM
Utilities
8 months
2016-10 - 2017-05

Analysis and optimization of sales processes

Requirements Engineer SAP CRM
Requirements Engineer
  • Preparation and execution of customer workshops
  • Analysis of existing CRM master data and CRM processes in SAP CRM
  • CRM processes:
    • Activity management
    • Lead management
    • Campaign management
    • Opportunity management
    • Quotation management
    • Sales Order management
    • Territory management
  • Master Data
    • Customers, contact persons and interested parties
    • Material master
    • Account and product hierarchies
    • Installed Base and registered products
    • Authorization Roles
    • Relationships and partner functions
  • GAP analysis
  • Modelling of the TARGET processes (ARIS and Visio)
  • Creation of a rough concept for master data cleansing in SAP CRM and all connected SAP and non-SAP systems
  • System selection and modelling of the future system landscape
  • Creation of the User Stories
  • Project planning and process consulting
  • Selection of a suitable SAP technology for mobile application of SAP CRM in sales and service
SAP CRM
Biotech
6 months
2016-08 - 2017-01

Conception of a Data Quality Framework for SAP CRM

Technical CRM Consultant SAP CRM ABAP
Technical CRM Consultant
  • IT requirements management and system architecture
  • Conception of data quality rules to increase data quality
  • Detailed data analysis in SAP CRM
  • Creation of a data cleansing and merging concept
  • Support for the technical implementation of the framework
SAP CRM ABAP
Utilities
7 months
2016-02 - 2016-08

International rollout of an online reporting system

Project Manager SQL QlikView
Project Manager
  • Requirements definition
  • Test management and planning
  • Coordination of several developer teams
  • Planning and coordination with function and product managers
  • Project reporting and stakeholder management
  • Creation of C-Level Management Reports
SQL QlikView
Pharma

Aus- und Weiterbildung

Aus- und Weiterbildung

2010

TH Deggendorf in Business Informatics


2022

FOM Munich in International Management


2025

Oxford Artificial Intelligence Programme

Kompetenzen

Kompetenzen

Top-Skills

? Stakeholder Management ? Optimization of business processes Project and Programm Management SAP CRM SAP CX Salesforce Industries Waterfall Agile Hybrid Project Management Oxford Artificial Intelligence Programme

Produkte / Standards / Erfahrungen / Methoden

Key Skills

  • Optimization of business processes with focus on Ecommerce, Sales, and Marketing
  • Project Management PRINCE 2 and Scrum Master
  • Stakeholder Management
  • Requirements Definition


Technologies

SAP CRM, SAP CX, Salesforce Industries


Methodologies

Waterfall, Agile, Hybrid Project Management


Other

MS Visio, JIRA, Confluence, Miro, Redmine, Python

Betriebssysteme

MacOS
iOS
Windows platforms

Einsatzorte

Einsatzorte

Munich (+200km)
Deutschland, Schweiz, Österreich
möglich

Projekte

Projekte

1 year 1 month
2025-01 - now

Definition of core business processes for a new Salesforce CRM stack in a large IT transformation program

Business Owner Salesforce Industries Camunda Jira ...
Business Owner
  • Business Owner for building the base processes
  • Creation of business concepts for data deletion and roles and rights as well as coordination with the client
  • Analysis and optimization of existing business flows and processes
  • Planning, preparation and execution of customer workshops
  • Interface between client and implementation partner
  • People Management & Stakeholder Management
  • Launch Readiness Tests
Salesforce Industries Camunda Jira Confluence
Telecommunication
2 years 2 months
2022-11 - 2024-12

Ensuring compliance for processes and product launches in a large IT transformation program

Tribe Lead Salesforce Industries Jira Confluence
Tribe Lead
  • Ensuring compliance for all relevant legal, regulatory and GDPR
  • Coordination of multiple sub-sections
  • Interface between client departments and vendors
  • Planning, preparation and execution of customer workshops
  • People Management & Stakeholder Management
  • Securing Product Launches and Defect Management
Salesforce Industries Jira Confluence
Telecommunication
9 months
2022-02 - 2022-10

Building the Foundation for a Program Management Office (PMO) and Release Management for S/4 Hana

Program Manager Jira Confluence
Program Manager
  • Program Manager for building the base for a PMO
  • Creation of business concepts and coordination with the client
  • Analysis of existing business flows and processes
  • Planning, preparation and execution of customer workshops
  • People Management & Stakeholder Management
  • Requirements definition for a PMO software
  • Coordination of the S/4 Release Management for an online platform based on AEM and SAP Commerce
Jira Confluence
Construction
2 years 6 months
2019-06 - 2021-11

Implementation of a B2B online platform

Project Manager and Requirements definition SAP Commerce 1811& 2005 and Microsoft Azure Jira Confluence
Project Manager and Requirements definition
  • Project controlling, resource and budget planning for the customer
  • Comprehensive planning for the development of multiple topics and development streams
  • Planning, preparation and execution of customer workshops
  • Analysis of existing systems and processes
  • Creation of business concepts and coordination with the product owners
SAP Commerce 1811& 2005 and Microsoft Azure Jira Confluence
Implementation of a B2B online platform
2 years 1 month
2018-02 - 2020-02

Implementation of a B2B online platform

Project Manager and Business Analyst hybris 6.6 hybris 1905 Jira ...
Project Manager and Business Analyst
  • Project lead for two development teams and service provider
  • People Management & Stakeholder Management
  • Project, resource and budget planning and controlling for the customer
  • Comprehensive planning for the development of multiple systems
  • Setup of test automation workshops
  • Coordination and planning of future requirements for the test automation enhancements
  • Planning, preparation and execution of customer workshops
  • Creation of technical concepts and coordination with the product owners
hybris 6.6 hybris 1905 Jira Confluence
Industry
9 months
2017-06 - 2018-02

Implementation of a new online booking system

Requirements Engineer and Project Management Realax (ERP System) REST HTML ...
Requirements Engineer and Project Management
  • Project management on the customer side
  • Stakeholder Management
  • Project, resource and budget planning and controlling for the customer
  • Comprehensive planning for the development of multiple systems and development teams
  • Planning, preparation and implementation of customer workshops
  • Vendor selection for a coworking solution
  • Definition of work packages for internal tasks and for the service provider
  • Operational and strategic IT process consulting for the following areas
    • Sales
    • Marketing
    • Customer Service
    • Finance and Accounting
  • Analysis of existing systems and processes
  • FIT-GAP analysis within the scope of requirements gathering
  • Modelling of the to be processes
  • System selection and modelling of the future system landscape
  • Digitalization of offline processes
  • Conception of an international product- and company-wide IT system landscape
Realax (ERP System) REST HTML redmine
Real Estate
8 months
2017-01 - 2017-08

Analysis and optimization of sales and marketing processes

Senior CRM Consultant and Process Analyst SAP CRM
Senior CRM Consultant and Process Analyst
  • Preparation and execution of customer workshops
  • IT requirements management and architecture
  • Carrying out a comprehensive GAP analysis
  • Analysis of existing CRM processes and data
    • Master data management
    • Lead Management
    • Campaign Management
  • Re-definition of the leads and the entire lead process
  • Elaboration of a recommendation for action for business and IT
  • Project planning and project coordination
SAP CRM
Utilities
8 months
2016-10 - 2017-05

Analysis and optimization of sales processes

Requirements Engineer SAP CRM
Requirements Engineer
  • Preparation and execution of customer workshops
  • Analysis of existing CRM master data and CRM processes in SAP CRM
  • CRM processes:
    • Activity management
    • Lead management
    • Campaign management
    • Opportunity management
    • Quotation management
    • Sales Order management
    • Territory management
  • Master Data
    • Customers, contact persons and interested parties
    • Material master
    • Account and product hierarchies
    • Installed Base and registered products
    • Authorization Roles
    • Relationships and partner functions
  • GAP analysis
  • Modelling of the TARGET processes (ARIS and Visio)
  • Creation of a rough concept for master data cleansing in SAP CRM and all connected SAP and non-SAP systems
  • System selection and modelling of the future system landscape
  • Creation of the User Stories
  • Project planning and process consulting
  • Selection of a suitable SAP technology for mobile application of SAP CRM in sales and service
SAP CRM
Biotech
6 months
2016-08 - 2017-01

Conception of a Data Quality Framework for SAP CRM

Technical CRM Consultant SAP CRM ABAP
Technical CRM Consultant
  • IT requirements management and system architecture
  • Conception of data quality rules to increase data quality
  • Detailed data analysis in SAP CRM
  • Creation of a data cleansing and merging concept
  • Support for the technical implementation of the framework
SAP CRM ABAP
Utilities
7 months
2016-02 - 2016-08

International rollout of an online reporting system

Project Manager SQL QlikView
Project Manager
  • Requirements definition
  • Test management and planning
  • Coordination of several developer teams
  • Planning and coordination with function and product managers
  • Project reporting and stakeholder management
  • Creation of C-Level Management Reports
SQL QlikView
Pharma

Aus- und Weiterbildung

Aus- und Weiterbildung

2010

TH Deggendorf in Business Informatics


2022

FOM Munich in International Management


2025

Oxford Artificial Intelligence Programme

Kompetenzen

Kompetenzen

Top-Skills

? Stakeholder Management ? Optimization of business processes Project and Programm Management SAP CRM SAP CX Salesforce Industries Waterfall Agile Hybrid Project Management Oxford Artificial Intelligence Programme

Produkte / Standards / Erfahrungen / Methoden

Key Skills

  • Optimization of business processes with focus on Ecommerce, Sales, and Marketing
  • Project Management PRINCE 2 and Scrum Master
  • Stakeholder Management
  • Requirements Definition


Technologies

SAP CRM, SAP CX, Salesforce Industries


Methodologies

Waterfall, Agile, Hybrid Project Management


Other

MS Visio, JIRA, Confluence, Miro, Redmine, Python

Betriebssysteme

MacOS
iOS
Windows platforms

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