Led the design, delivery, and automation of a global digital learning platform supporting Salesforce administrators and end users in certification preparation. Oversaw the complete program lifecycle ? from architecture and platform integration (LMS, CRM, CMS, payment gateways) to AI-driven marketing and content operations.

Responsibilities:

· Directed end-to-end program delivery, platform architecture, and continuous improvement across a multi-system digital ecosystem.

· Introduced , increasing efficiency and reach.

· Managed vendor selection, platform integration, and DevOps processes for scalable 24/7 operations.

· Established agile delivery practices and performance tracking for distributed remote teams.

· Drove financial management, planning, and automation of course delivery and support workflows.

Achievements:

· Delivered a  serving learners worldwide.

· Integrated AI-based workflows into production and marketing, achieving measurable gains in conversion and engagement.

· Built a sustainable delivery model combining .

Delivered a unified media storefront across My Telstra App, Telstra TV, and Telstra Web Shop, integrating billing, rewards, and major streaming services. Led cross-functional teams in Australia and India to build a scalable platform, enhance customer experience, and improve engagement through analytics and recommendations.

• Led the Telstra OnePlace Project, a strategic initiative to deliver a unified media commerce platform across the My Telstra App, Telstra TV, and Telstra Web Shop, serving millions of customers.
• Directed a cross-functional team of 40?50 across Australia and India, including delivery managers, developers, UI/UX designers, DevOps engineers, business analysts, and architects.
• Applied Scaled Agile Framework (SAFe) practices to coordinate multiple workstreams, ensure consistent delivery, and maintain alignment with corporate strategy.
• Managed project budget of AUD 8M yearly, vendor relationships, and delivery schedules, ensuring integration with Telstra?s core billing systems and external media partner APIs.
• Engaged stakeholders from technology, product, marketing, legal, and executive teams to drive consensus on priorities, scope, and user experience.
• Oversaw risk management, compliance checks, and continuous improvement initiatives across the programme lifecycle.

Achievements:

• Successfully launched a consolidated media marketplace within the My Telstra app, enabling seamless content discovery, purchase, and subscription management.
• Enabled flexible payment methods, including Telstra Plus points redemption, across all channels.
• Improved backend scalability and analytics capabilities, enhancing performance and user engagement tracking.
• Overcame significant challenges in legacy system integration and distributed team coordination, delivering on schedule and within budget.

Responsible for leading the digital transformation flagship project (Customer Advisory Tool) within Telstra Digital and for leading several media projects (AFL/NRL/Movies) within the Agile Business Release Train.

• Led the delivery of the Customer Advisor Tool Portal for the strategic digital transformation programme to enable direct digital interactions.
• Led multiple digital media/online projects through the Discovery process with business stakeholders and solutions SMEs to determine the feasibility of the requirements, define solutions, derive the budget for the project and secure endorsements/approvals. 
• Managed schedule, budget, and the RAID log with cross-functional teams and vendors; partnered with business stakeholders, defining contingency and mitigation plans.
• Worked closely with Business Analysts through feature elaboration to define scope and user stories for the monthly releases to drive the business roadmap.

Achievements:

• Successful delivery of multiple monthly releases for the customer advisory tool managing a yearly budget of approx. AUD 6M for FY16. Rolled out across all Telstra shops and call centers nationwide.
• Managed multiple digital media/online projects within the Telstra Business Identity Team involving user registration workflows and Single Sign-On capability up to an AUD 1M budget in accordance with the Scaled Agile Framework (SAFe) across the business release train leading a cross-functional team up to 20 people.

Responsible for the Global Online Platform. Delivery of a new Global Portal Solution and a portfolio of projects for the largest cross-sector, multi-channel loyalty programme in Europe with 50m+ customers.

• Business Case development and financial management of projects with budgets up to EUR 6M.
• Scope Management from initial Business Requirements through to Functional Specification.
• Managed multiple simultaneous projects delivering innovative customer facing products.
• Managed four Project Managers, with cross-functional teams of 50+ (Onshore and Offshore).
• Developed a comprehensive e-business strategy and project delivery plans.
• Managed both business and technical aspects of projects.
• Applied Agile/SCRUM methodology to manage the delivery of business requirements encompassing Product, Marketing, Sales and Customer Service.
• Managed stakeholders across the organisation up to C-Level.

Achievements:

• Successful delivery of a new Global Online Platform project based on the FirstSpirit CMS including two new country rollouts on time and under budget (EUR 6M).
• Successful implementation of a Business Portfolio Management process (30+ Projects ? EUR 3M) for the existing country platforms including business prioritisation, release planning, requirement management and change management processes.
• Successful delivery of Reward E-Commerce Shop project on time and budget (EUR 2M).
• Successful delivery of Platform Redesign project on time and budget (EUR 1M).

Responsible for managing the end-to-end website redesign and delivery for Product, Marketing, Sales and Customer Service for the leading European Online Travel Portal.

• Led process improvement initiatives for Sprint-Prioritisation, QA Management as well as the incident and change management.
• Vendor Management - negotiated and prepared contracts (e.g. Master Services Agreements, Statements of Work, SLAs).
• Applied Agile/SCRUM methodology to manage the delivery of business requirements engaging a cross-functional team with Marketing, Product, Sales and Customer Service.
• Managed audits for TÜV SÜD s@fer-shopping certification and Service Quality certification.
• Stakeholder Management including Senior Executives and CxOs across Business and IT.

Achievements:

• Successful delivery of Online Website Redesign project with the focus on UX optimisation to increase customer bookings - on time and budget (EUR 1M).
• Successful implementation of a Business Portfolio Management process (20+ Projects ? EUR 2M) for the website redesign and integrating a new booking and accounting system including business prioritisation, requirements management.
• Successful delivery of new business requirements of monthly releases (EUR 500k).

Responsible for managing and driving cross-functional teams of Business Partners by ensuring the timely and successful launch of new products globally in support of the local strategic plans.

• Managed multiple simultaneous projects delivering innovative customer facing products for the best user experience.
• Managed the Product Roadmap and ensured alignment of activities with the corporate milestones for monthly product launches.
• Applied Agile methodology to manage the delivery of business requirements encompassing Product, Marketing and Customer Service.
• Managed the Risk Assessments and Contingency/Mitigation planning to ensure the required corporate milestones are met.
• Managed stakeholders across the organisation up to Executive level.
• Scoped projects and developed comprehensive project delivery plans.
• Managed both business and technical aspects of projects.
• Managed internal project teams with 5 to 15 people across multiple disciplines (e.g. Marketing, Product, Legal, IT, Engineering, Operations, Customer Service).

Achievements:

• Successful delivery of Mobile Applications for iOS & Android on time and budget (EUR 1M).
• Successful delivery of Content Migration project on time and under budget (EUR 1.5M).
• Successful delivery of Global Portal Redesign project on time and budget (EUR 3M).
• Successful delivery of monthly releases on time and budget for 35 countries (EUR 500k per month).

Responsible for introducing a new Global Localisation Programme by implementing a more cost-efficient localisation process using external suppliers for a leading global online recruiting platform.

• Implemented a new global localisation programme for 35 countries for the Product, Marketing, Customer Service and Legal departments.
• Managed stakeholders across the organisation up to Executive level.
• Vendor Management around MSA, SOW, SLA and price negotiations.
• Led improvement initiatives for the Global Localisation Process by conducting internal and external Quality Audits to ensure the best user experience.

Achievements:

• Successful implementation of a new localisation programme for the existing 35 country platforms on time and budget (40+ People ? EUR 1M).
• Successful delivery of B2C and B2B website redesign project for 35 countries simultaneously for a new user and customer centric website on time and budget (EUR 2M).
• Successful delivery of Search & Match project into Tier 1 European Markets (France, UK, Netherlands, Germany) on time and budget (EUR 1M).
• Successful delivery of monthly releases on time and budget for 35 countries (EUR 500k per month).

Responsible for the Release, Change, Defect and Incident Management for various e-business projects in the wealth management division within one of the largest banks in Australia.

• Ensured all outsourced tasks are on track and aligned to the roadmap master schedule and the corporate strategy for the releases.

Achievements:

• Successful implementation of Release, Change, Defect, and Incident management processes.

Responsible for the process evaluation, improvement and IT operations management for e-business projects for one of the largest insurance companies in Germany.

• Managed the evaluation, planning, implementation for Release, Defect, Change Management and Integration Testing Processes for e-business projects.
• Analysed and implemented more efficient SDLC-Processes into a cross-functional environment.
• Negotiated and prepared contracts (e.g. Master Services Agreements, Statements of Work, SLA) with internal business partners.
• Tracked, prioritised and when necessary, escalated risks, issues and changes.

Achievements:

• Successful implementation of SWIFT-Integration-Hub project on time and budget (EUR 1M).
• Successful delivery of Private Banking Portal based on IBM WebSphere MQ Series on time and budget (EUR 1M).

Responsible for delivering enterprise application integration solutions connecting the core-banking applications to new e-business portals within one of the largest financial institutions in Germany.

• Developed and implemented high availability solutions, failover, operations, and monitoring concepts.
• Created and tracked service level agreements (SLAs).
• Provided technical guidance to project management and business.
• Installed and configured MQSeries (WMQ) and MQSeries Business Integrator (WBI).

Achievements:

• Successful delivery of B2B Finance Portal project based on IBM WebSphere MQ Series on time.
• Successful delivery of Online Brokerage project based on IBM WebSphere MQ Series on time.
• Successful delivery of EDIFACT Message Hub project based on IBM WebSphere Business Integrator on time.