Digital Transformation Program Management, Strategical Management Consultancy for Digital Transformation, Intrapreneurship, Start-Ups
Aktualisiert am 03.04.2024
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 29.02.2024
Verfügbar zu: 100%
davon vor Ort: 10%
agiles Projektmanagement
Proof of Concept
Geschäftsprozessoptimierung
Marketing/Medien
Teamleading
Vertrieb
Service-Management
Managementberatung
Dashboard
customer success
Entrepreneurship
Kundenbetreuung
English
Fluent
German
Fluent (Goethe Institut C1 Zertifikat / 91%)
Turkish
Fluent

Einsatzorte

Einsatzorte

Stuttgart (+500km) Zürich (+50km)
Deutschland, Schweiz, Österreich
möglich

Projekte

Projekte

7 months
2023-09 - now

Establishing service design & delivering service

Channel Service Lead - DACH Region
Channel Service Lead - DACH Region
  • Establishing service design & delivering service for Alibaba.com Partners' customers in DACH (Germany, Austria, Switzerland)
  • Overall management of internal and Partners' service & account managers for Alibaba customers (DACH suppliers & re-sellers)
  • Co-development of Partner business together with Channel managers
  • Creating strategy & tracking Alibaba.com Service products? overall sales & consumption - special focus on online-ads business growth for Alibaba customers
Alibaba
6 months
2023-01 - 2023-06

Established and maintained strong relationships

Senior Customer Success Account Manager
Senior Customer Success Account Manager
  • Established and maintained strong relationships with Forbes 500 customers, being their trusted advisor and single point of contact
  • Co-defined cloud migration & digital transformation roadmap of customers, providing proactive support & guidance based on their needs and priorities
  • Drove Microsoft Azure products? adoption and usage of customers, ensuring customer enablement by providing resources & trainings
  • Oversaw accounts? multi-million ? Azure consumption & identified growth opportunities for Microsoft Azure products? usage
  • Managed cross-functional Microsoft experts internationally in the account team for customer success
Microsoft
4 years 7 months
2018-06 - 2022-12

Managament Dashboard for AI & Data driven Decision Making

Senior Digital Transformation Project Coordinator
Senior Digital Transformation Project Coordinator

  • Managed Prio 1 IT projects and coordinated IT teams and finance department stakeholders (Design Thinking Workshops, business value analyses, data migration from multiple source systems to BI applications on SAP Analytics Cloud, KPI: alignment & harmony among stakeholders, on-time delivery, quality of implemented backlog items)
  • Developed special IT products for top-management with international IT teams and finance departments stakeholders (SAFe setup, cloud-based and on-premises management dashboards, Web & iOS apps, KPIs: on-time go-live, cost optimization, user penetration rate, end-user satisfaction)
  • Set standards for IT rollout projects, after implementation of digital end-products (KPI: scale effects for measurable cost & time optimization) 
  • In-house management consultancy for the Daimler top-management (Topics: Digital transformation, AI powered sales-marketing, social media for executives, mobile app business, Gen Z & Gen Y as workforce and client, KPI: customer satisfaction) 
  • Questioned and optimized existing IT processes and products (KPI: senior managements? sponsorship, time & cost saving)
  • Worked as an active part of the digital roadmap

SAP Analytics Cloud Microsoft Power BI
Mercedes-Benz AG
2 years
2016-07 - 2018-06

Consulted internal fintech projects

Digital Transformation Consultant
Digital Transformation Consultant
  • Consulted internal fintech projects for Mercedes-Benz Bank & DFS (Leasing process optimization via digitalization, KPI: customer satisfaction)
  • Encouraged and empowered entrepreneurial spirit & entrepreneurship in residence
  • Created networks with external startups & internal departments for cooperation (main focus on fintech, mobility services and AI)
  • Created a holistic overview of all e-signature implementations within DFS markets
Daimler Financial Services
1 year 7 months
2015-01 - 2016-07

Established optimization & lean management

Project Management Expert
Project Management Expert
  • Established optimization & lean management in Service Delivery Center Organization for saving FTE (Led the Lean Project SDC 2015 and reported to the top management of SDC Organization)
  • Advisory to IT project managers and subject matter experts (SLA, Project costs, FTE planning & Process Flow)
Mercedes-Benz Türk
2 years 9 months
2012-04 - 2014-12

iOS App

Founder
Founder

Its is a free iOS App that provides an open communication portal for coffee fortune telling lovers where users can share their coffee cup pics with other users for comments in return. The iOS app runs simultaneously with its web twin. Both apps contain items via in-apppurchase, and a voucher system. The iOS version stayed for more than a year in the top ten most downloaded free apps in the Turkey markets? entertainment category. 

  • USP: Business model generating great ROE & ROI
  • Customer Centricity driven co-creation of the apps
  • Inspired, organized, and built the team of 10 people
  • Managed whole customer relationship activities (30.000+ registered users)

9 years 4 months
2005-09 - 2014-12

Created a consulting and coaching environment

Founder & Freelance Educational Consultant
Founder & Freelance Educational Consultant

  • Created a consulting and coaching environment for students of German-speaking schools and universities
  • Built a team of freelancer consultants
  • Provided on-demand premium customer service for 100+ customers

11 months
2011-04 - 2012-02

online platform

Co-Founder
Co-Founder

An online platform that brings homemade food supply via registered cooks (around the given address on the map) and demand of app users together. It aims to replace fast food with homemade food, to provide financial independency especially for housewives, students and handicapped users and create an additional niche market. 

  • Co-created, co-managed the team of 5 people
  • Co-led product and IT projects such as releases
  • Co-led investors relations

Aus- und Weiterbildung

Aus- und Weiterbildung

1 year 8 months
2010-09 - 2012-04

Master of Arts - EU Economics

Marmara University (English)
Marmara University (English)
  • The theme for Thesis: Innovative Business Ideas and Their Share on Profitability Ratios in the EU Countries and Turkey
  • Due to intensive startup execution, did not complete the thesis
3 years 11 months
2005-09 - 2009-07

Study of Economics

Dipl.-Volksw., Marmara University (Turkish)
Dipl.-Volksw.
Marmara University (Turkish)
4 years 10 months
2000-09 - 2005-06

Kolleg

Österreichisches Sankt Georg Kolleg (German)
Österreichisches Sankt Georg Kolleg (German)

Position

Position

Alibaba.com Channel Service Lead for DACH Region


? Establishing service design & delivering service for B2B e-Commerce Platform Partners' customers in DACH

(Germany, Austria, Switzerland)

? Overall management of internal and Partners' service & account managers for platform

customers (DACH suppliers & re-sellers)

? Co-development of Partner business together with Channel managers

? Creating strategy & tracking e-commerce platform Service products? overall sales & consumption -

special focus on online-ads business growth for customers

Kompetenzen

Kompetenzen

Top-Skills

agiles Projektmanagement Proof of Concept Geschäftsprozessoptimierung Marketing/Medien Teamleading Vertrieb Service-Management Managementberatung Dashboard customer success Entrepreneurship Kundenbetreuung

Aufgabenbereiche

Customer Success
Experte
Program Management
Experte
Start-Up
Fortgeschritten

Produkte / Standards / Erfahrungen / Methoden

Profile

  • I am an B2B e-commerce customer success lead for partner companies with over 9 years of experience in large international companies. For success of my customers, I possess an in-depth understanding of e-commerce platforms, digital transformation, IT program management and agile mind-set. Additionally, I demonstrate leadership, strong communication skills, entrepreneurial approach, focus on process & cost optimisation.
  • On the other hand, as an entrepreneur for more than 10 years prior to my corporate career, I practiced inspiring and organising people to become a team and build startups from scratch. In my ventures, I focused particularly on team-building, high ROI & ROE, sustainable growth, innovation.


IT and Software Skills

  • Agile IT Project Management (Scrum Master Training Certificate, SAFe Setup)
  • Agile Software Development (Course ETH Zürich)
  • E-commerce products
  • Hybrid IT Project Management
  • Waterfall IT Project Management (Houston.IT Certificate - Daimler AG Classical IT PM)
  • Change Management ( Prosci Training Certificate)
  • Microsoft Cloud Azure, SAP Analytics Cloud, S/4HANA & SAP modules? basics
  • Microsoft Power BI
  • IT PM and collaboration tools (Jira, Confluence, Visual Studio/Azure, Teams, OneNote, SharePoint, Threema, Kanbo Board)

Branchen

Branchen

  • Automotive
  • Tech Industry
  • e-Commerce (B2B)

Einsatzorte

Einsatzorte

Stuttgart (+500km) Zürich (+50km)
Deutschland, Schweiz, Österreich
möglich

Projekte

Projekte

7 months
2023-09 - now

Establishing service design & delivering service

Channel Service Lead - DACH Region
Channel Service Lead - DACH Region
  • Establishing service design & delivering service for Alibaba.com Partners' customers in DACH (Germany, Austria, Switzerland)
  • Overall management of internal and Partners' service & account managers for Alibaba customers (DACH suppliers & re-sellers)
  • Co-development of Partner business together with Channel managers
  • Creating strategy & tracking Alibaba.com Service products? overall sales & consumption - special focus on online-ads business growth for Alibaba customers
Alibaba
6 months
2023-01 - 2023-06

Established and maintained strong relationships

Senior Customer Success Account Manager
Senior Customer Success Account Manager
  • Established and maintained strong relationships with Forbes 500 customers, being their trusted advisor and single point of contact
  • Co-defined cloud migration & digital transformation roadmap of customers, providing proactive support & guidance based on their needs and priorities
  • Drove Microsoft Azure products? adoption and usage of customers, ensuring customer enablement by providing resources & trainings
  • Oversaw accounts? multi-million ? Azure consumption & identified growth opportunities for Microsoft Azure products? usage
  • Managed cross-functional Microsoft experts internationally in the account team for customer success
Microsoft
4 years 7 months
2018-06 - 2022-12

Managament Dashboard for AI & Data driven Decision Making

Senior Digital Transformation Project Coordinator
Senior Digital Transformation Project Coordinator

  • Managed Prio 1 IT projects and coordinated IT teams and finance department stakeholders (Design Thinking Workshops, business value analyses, data migration from multiple source systems to BI applications on SAP Analytics Cloud, KPI: alignment & harmony among stakeholders, on-time delivery, quality of implemented backlog items)
  • Developed special IT products for top-management with international IT teams and finance departments stakeholders (SAFe setup, cloud-based and on-premises management dashboards, Web & iOS apps, KPIs: on-time go-live, cost optimization, user penetration rate, end-user satisfaction)
  • Set standards for IT rollout projects, after implementation of digital end-products (KPI: scale effects for measurable cost & time optimization) 
  • In-house management consultancy for the Daimler top-management (Topics: Digital transformation, AI powered sales-marketing, social media for executives, mobile app business, Gen Z & Gen Y as workforce and client, KPI: customer satisfaction) 
  • Questioned and optimized existing IT processes and products (KPI: senior managements? sponsorship, time & cost saving)
  • Worked as an active part of the digital roadmap

SAP Analytics Cloud Microsoft Power BI
Mercedes-Benz AG
2 years
2016-07 - 2018-06

Consulted internal fintech projects

Digital Transformation Consultant
Digital Transformation Consultant
  • Consulted internal fintech projects for Mercedes-Benz Bank & DFS (Leasing process optimization via digitalization, KPI: customer satisfaction)
  • Encouraged and empowered entrepreneurial spirit & entrepreneurship in residence
  • Created networks with external startups & internal departments for cooperation (main focus on fintech, mobility services and AI)
  • Created a holistic overview of all e-signature implementations within DFS markets
Daimler Financial Services
1 year 7 months
2015-01 - 2016-07

Established optimization & lean management

Project Management Expert
Project Management Expert
  • Established optimization & lean management in Service Delivery Center Organization for saving FTE (Led the Lean Project SDC 2015 and reported to the top management of SDC Organization)
  • Advisory to IT project managers and subject matter experts (SLA, Project costs, FTE planning & Process Flow)
Mercedes-Benz Türk
2 years 9 months
2012-04 - 2014-12

iOS App

Founder
Founder

Its is a free iOS App that provides an open communication portal for coffee fortune telling lovers where users can share their coffee cup pics with other users for comments in return. The iOS app runs simultaneously with its web twin. Both apps contain items via in-apppurchase, and a voucher system. The iOS version stayed for more than a year in the top ten most downloaded free apps in the Turkey markets? entertainment category. 

  • USP: Business model generating great ROE & ROI
  • Customer Centricity driven co-creation of the apps
  • Inspired, organized, and built the team of 10 people
  • Managed whole customer relationship activities (30.000+ registered users)

9 years 4 months
2005-09 - 2014-12

Created a consulting and coaching environment

Founder & Freelance Educational Consultant
Founder & Freelance Educational Consultant

  • Created a consulting and coaching environment for students of German-speaking schools and universities
  • Built a team of freelancer consultants
  • Provided on-demand premium customer service for 100+ customers

11 months
2011-04 - 2012-02

online platform

Co-Founder
Co-Founder

An online platform that brings homemade food supply via registered cooks (around the given address on the map) and demand of app users together. It aims to replace fast food with homemade food, to provide financial independency especially for housewives, students and handicapped users and create an additional niche market. 

  • Co-created, co-managed the team of 5 people
  • Co-led product and IT projects such as releases
  • Co-led investors relations

Aus- und Weiterbildung

Aus- und Weiterbildung

1 year 8 months
2010-09 - 2012-04

Master of Arts - EU Economics

Marmara University (English)
Marmara University (English)
  • The theme for Thesis: Innovative Business Ideas and Their Share on Profitability Ratios in the EU Countries and Turkey
  • Due to intensive startup execution, did not complete the thesis
3 years 11 months
2005-09 - 2009-07

Study of Economics

Dipl.-Volksw., Marmara University (Turkish)
Dipl.-Volksw.
Marmara University (Turkish)
4 years 10 months
2000-09 - 2005-06

Kolleg

Österreichisches Sankt Georg Kolleg (German)
Österreichisches Sankt Georg Kolleg (German)

Position

Position

Alibaba.com Channel Service Lead for DACH Region


? Establishing service design & delivering service for B2B e-Commerce Platform Partners' customers in DACH

(Germany, Austria, Switzerland)

? Overall management of internal and Partners' service & account managers for platform

customers (DACH suppliers & re-sellers)

? Co-development of Partner business together with Channel managers

? Creating strategy & tracking e-commerce platform Service products? overall sales & consumption -

special focus on online-ads business growth for customers

Kompetenzen

Kompetenzen

Top-Skills

agiles Projektmanagement Proof of Concept Geschäftsprozessoptimierung Marketing/Medien Teamleading Vertrieb Service-Management Managementberatung Dashboard customer success Entrepreneurship Kundenbetreuung

Aufgabenbereiche

Customer Success
Experte
Program Management
Experte
Start-Up
Fortgeschritten

Produkte / Standards / Erfahrungen / Methoden

Profile

  • I am an B2B e-commerce customer success lead for partner companies with over 9 years of experience in large international companies. For success of my customers, I possess an in-depth understanding of e-commerce platforms, digital transformation, IT program management and agile mind-set. Additionally, I demonstrate leadership, strong communication skills, entrepreneurial approach, focus on process & cost optimisation.
  • On the other hand, as an entrepreneur for more than 10 years prior to my corporate career, I practiced inspiring and organising people to become a team and build startups from scratch. In my ventures, I focused particularly on team-building, high ROI & ROE, sustainable growth, innovation.


IT and Software Skills

  • Agile IT Project Management (Scrum Master Training Certificate, SAFe Setup)
  • Agile Software Development (Course ETH Zürich)
  • E-commerce products
  • Hybrid IT Project Management
  • Waterfall IT Project Management (Houston.IT Certificate - Daimler AG Classical IT PM)
  • Change Management ( Prosci Training Certificate)
  • Microsoft Cloud Azure, SAP Analytics Cloud, S/4HANA & SAP modules? basics
  • Microsoft Power BI
  • IT PM and collaboration tools (Jira, Confluence, Visual Studio/Azure, Teams, OneNote, SharePoint, Threema, Kanbo Board)

Branchen

Branchen

  • Automotive
  • Tech Industry
  • e-Commerce (B2B)

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