• Establishing service design & delivering service for Alibaba.com Partners' customers in DACH (Germany, Austria, Switzerland)
• Overall management of internal and Partners' service & account managers for Alibaba customers (DACH suppliers & re-sellers)
• Co-development of Partner business together with Channel managers
• Creating strategy & tracking Alibaba.com Service products? overall sales & consumption - special focus on online-ads business growth for Alibaba customers

• Established and maintained strong relationships with Forbes 500 customers, being their trusted advisor and single point of contact
• Co-defined cloud migration & digital transformation roadmap of customers, providing proactive support & guidance based on their needs and priorities
• Drove Microsoft Azure products? adoption and usage of customers, ensuring customer enablement by providing resources & trainings
• Oversaw accounts? multi-million ? Azure consumption & identified growth opportunities for Microsoft Azure products? usage
• Managed cross-functional Microsoft experts internationally in the account team for customer success

• Managed Prio 1 IT projects and coordinated IT teams and finance department stakeholders (Design Thinking Workshops, business value analyses, data migration from multiple source systems to BI applications on SAP Analytics Cloud, KPI: alignment & harmony among stakeholders, on-time delivery, quality of implemented backlog items)
• Developed special IT products for top-management with international IT teams and finance departments stakeholders (SAFe setup, cloud-based and on-premises management dashboards, Web & iOS apps, KPIs: on-time go-live, cost optimization, user penetration rate, end-user satisfaction)
• Set standards for IT rollout projects, after implementation of digital end-products (KPI: scale effects for measurable cost & time optimization) 
• In-house management consultancy for the Daimler top-management (Topics: Digital transformation, AI powered sales-marketing, social media for executives, mobile app business, Gen Z & Gen Y as workforce and client, KPI: customer satisfaction) 
• Questioned and optimized existing IT processes and products (KPI: senior managements? sponsorship, time & cost saving)
• Worked as an active part of the digital roadmap

• Consulted internal fintech projects for Mercedes-Benz Bank & DFS (Leasing process optimization via digitalization, KPI: customer satisfaction)
• Encouraged and empowered entrepreneurial spirit & entrepreneurship in residence
• Created networks with external startups & internal departments for cooperation (main focus on fintech, mobility services and AI)
• Created a holistic overview of all e-signature implementations within DFS markets

• Established optimization & lean management in Service Delivery Center Organization for saving FTE (Led the Lean Project SDC 2015 and reported to the top management of SDC Organization)
• Advisory to IT project managers and subject matter experts (SLA, Project costs, FTE planning & Process Flow)

Its is a free iOS App that provides an open communication portal for coffee fortune telling lovers where users can share their coffee cup pics with other users for comments in return. The iOS app runs simultaneously with its web twin. Both apps contain items via in-apppurchase, and a voucher system. The iOS version stayed for more than a year in the top ten most downloaded free apps in the Turkey markets? entertainment category. 

• USP: Business model generating great ROE & ROI
• Customer Centricity driven co-creation of the apps
• Inspired, organized, and built the team of 10 people
• Managed whole customer relationship activities (30.000+ registered users)

• Created a consulting and coaching environment for students of German-speaking schools and universities
• Built a team of freelancer consultants
• Provided on-demand premium customer service for 100+ customers

An online platform that brings homemade food supply via registered cooks (around the given address on the map) and demand of app users together. It aims to replace fast food with homemade food, to provide financial independency especially for housewives, students and handicapped users and create an additional niche market. 

• Co-created, co-managed the team of 5 people
• Co-led product and IT projects such as releases
• Co-led investors relations