2023 - today: Development and implementation of a cross-market product platform strategyRole: Vice President Product & Operations
Customer: Qwist - Europe?s Leading Open Banking Provider, Berlin (DE)
Tasks:- Defined and implemented a multi-market product platform strategy and API roadmap aligned with regulatory, commercial, and technical objectives across Europe
- Built and scaled a cross-functional product organization (Product Management, Design, Delivery), increasing roadmap throughput by 30% within 9 months
- Created and executed the payment and XS2A strategy, enabling new product monetization pathways, driving API monetization and deeper enterprise client adoption (SCT Inst, AIS, PIS)
- Introduced an investment-theme governance model, cutting low-impact initiatives by 40% while improving ROI prioritization
- Collaborated with Technology, Sales, Finance, and Legal on operational process redesign, improving delivery SLAs and reducing time-to-market
- Member of the executive leadership team, driving company-wide productled transformation and contributing to strategic planning and a product-led operating model
2021 ? 2023: Scrum implementation - agile development methodsRole: Chief Product & Operating Officer
Customer: OptioPay Group - Open Banking Technology, Berlin (DE)
Tasks:- Shaped the MVP scope with Product and implemented agile delivery practices using Scrum - reducing time-to-market by 35% for new platform releases
- Transitioned the organization from project-based delivery to a SaaS operating model, improving scalability and transparency
- Established a customer success & onboarding framework, boosting enterprise retention by 15% YoY and NPS scores
- Restructured operational processes to support a new API-based Open Banking solution, enabling the company to transition from project-driven delivery to a productized SaaS model
- Oversaw Platform Success, Support, Deal Operations, and Business Requirements teams, integrating data analytics and process automation to drive efficiency
2019 - 2021: SaaS product transformationRole: Vice President Operations later Chief Operating Officer
Customer: eKomi - The Feedback Company - backed by Goldman Sachs, Berlin (DE)
Tasks:- Spearheaded the global SaaS product transformation of eKomi?s review platform to scale enterprise customer acquisition +25% YoY
- Designed and launched a new Customer Engagement Model spanning onboarding to renewal, lifting customer satisfaction scores (CSAT) by +18 points and reducing churn by 12%
- Co-developed feature prioritization loops linking customer insights directly to the product roadmap
- Managed 100+ global staff (Customer Success, Onboarding, Support) through organizational restructuring and implemented OKRs & agile frameworks improving accountability and delivery predictability
- Delivered automation programs and redefined performance KPIs ? reducing average onboarding time from 21 to 12 days
- Collaborated with the CEO and CPO on product expansion strategy, launching new B2B product modules that increased recurring SaaS revenue by ?4.2M annually
2018 - 2019: Scaling global business operationsRole: Director Global Operations
Customer: audibene GmbH, Berlin (DE)
Tasks:- Drove record ?100M+ revenue in FY18 through global operations scaling
- Growing and globally operating 1000+ employees internationally
- Framing a global Operations team as well as its structures and processes
- Scaling the Swiss and Dutch core market & Sales Operations
- Launched the audibene mobile app initiative in Switzerland and the Netherlands, improving digital conversion by 15%
- Modernized internal systems (CTI, IVR, routing) and implemented data dashboards and CRM automation improve sales conversion rates by 10%
2014 - 2018: Impact VenturesRole: Director Product Managment & Operations
Customer: Covus Group, Berlin (DE)
Tasks:- Built and scaled five digital ventures from concept to profitability ? achieving up to 300% YoY growth
- Owned the end-to-end product lifecycle ? from market validation and MVP definition to go-to-market execution and scaling
- Designed and delivered product roadmaps, release plans, and performance tracking dashboards driving early traction in international markets
- Framing the Operations team and optimizing all internal and external processes to increase efficiency and enhance customer success
- Established the Product Management and Tech organization from scratch (30+ employees in IT, Product Management, Support and QA) and introduced agile development practices, cutting delivery lead times by 40%.
- Introduced a company-wide business intelligence platform, BI dashboards, and KPI tracking enabling data-driven decision-making and doubling ROI visibility for each venture.
- Laid the foundations for an operational excellence culture that became a blueprint for subsequent spin-offs.